New York & Company

I feel like I was discriminated on regrading a return that had from the male store manager and S a lady manager. I am a well-known customer who frequents New York and Company regularly both on-line and in various stores but mainly my home store in *** on *** I spend hundreda on a weekly basis in there from my hard work pay check trying to patronize a store that I seem to enjoy their clothe's and jewlry collection but I refuse to have Management to stereotype me because of a return that I had. I wish they would sterotype me when I spend nearly a thousand a month in there and halt me from making a purchase or better yet Stop asking me if I want a Pre-Approved New York and Company card to suit them and their Quota if they are going to treat me less than equal. I work too hard for my paycheck to endure such behavior over a small return. I Never receive this behavior when I shop at stores of a higher level such as a ***'s or *** yet I come into a Little old New York and Company and am held in line for an Entire hour and 20 minutes while the line went wayyyyy down the aisle for a small return I was there literally until they closed at 6:00p.m. this was a Horrific experience that I refuse to have happen to me Ever again.

I shipped back item:
CONVERTIBLE ONE-PIECE SWIMSUIT - NY&C SWIMWEAR
*** from my order *** due to it not fitting well, and the UPS site shows that this was returned to the Martinsville returns location on 6/*/2019 at 11:57am signed by someone with the last name Kenney. Tracking # ***.
It is now 6//2019 and I have called the customer service center 5 (FIVE) different times since last week, all resulting in different answers and ultimately a major run around. There is NO REASON that I should not have gotten credit back yet for this item as I followed all directions and it seems like my package is just lost in the warehouse and no one seems to care. I've been told the following by customer service so far:
-My package was received and they are checking it in, should take a few days to receive credit.
-They cannot find the package and will need to locate it, this should take several business days.
-That ShopRunner needs to check this in (???WHAT???)..... this doesn't make any sense as ShopRunner simply provides shipping labels and has NOTHING to do with the return at the NY&C warehouse.

It is clear that between the warehouse and customer service, no one has a single clue on what to do and when I ask for a supervisor, I don't get one. I want this resolved immediately as this is exhausting and is costing me both money (credit card interest) and time.

This company ran my check twice and caused me to have theee over drafted fees. They charged me over 700 dollars for clothes that was 300. Once I went into the store they continue to give me the run around. There’s no live customer service rep. And the in store manager is young and inexperienced and was laughing when I complained and ask for her manger. They all claim there’s not corporate number. Terrible customer service.

I purchased a linen Skirt with matching jacket on April . I called ny&co in Woodbridge and spoke with one of the workers and told her I misplaced my receipt but I wanted to return the linen skirt and jacket and that the tags are still on. She told me to bring the card that I used. She also said there’s 45 day return period so I had to come in no later than the ***. I went to the store on the 10 and the rep said no I couldn’t return my items even though they still had the tags on them. I asked could I just exchange it because I was told I could. She said that they would give me $3.99 a piece and I told her this is unacceptable and asked for a manager. She said I have to come back the next day for the manager. When I came back the next day, the manager apologized that the sales rep misinformed me and that the rep could’ve have exchanged it but because the rep didn’t, I was now 46 days past the purchase date. I told The mngr this isn’t fair to me, and that they still have the item at full price what I paid in the store. She told me to call customer service they would return it through the nail. I called customer service and the rep said since it was purchased in store, they couldn’t do anything. The rep gave me an email (***)and told me to make a complaint to the corporate office.

the store will not give a price adjustment but has in the past Has but if I go into the store return and repurchase the items at the sale price this makes no sense. I think they should also look at the customer status being I spend alot of money in the store and online this is not good customer service.

I called the MacArthur Store in Norfolk on Thursday to set up a VIP party for my mom on Mother’s Day (Sunday). I asked how much time in advance they needed to plan. She said 48 hours. The assistant manager said she’d tell the manager & get it coordinated. Come Mother’s Day, I called again 5 minutes after opening to make sure the VIP party was still going on. The same assistant manager gave me the following excuses for not coordinating my party: they have new people that need to be trained, it’s Mother’s Day, & they’ve been very busy. This was supposed to be special for my mom, & I couldn’t have my party. I am VERY disappointed. I will be going to a different store from now on.

I returned 3 swim suits one which is a two piece and 2- one piece swim suits on April , 2019. I was credited three items on April ***. I called customer on April *** to see why I was not being credited for the four item. I was told that they lost the item in the warehouse and they had to file a claim to locate it and then I would get my refund. They told me it would take 24-72 hour business days for me to hear something back and they would reach out to me through email. 72 hours go by and I hear nothing. I call to follow up again on May *** and was told the warehouse has not received the ticket for request to find the item and to wait another 5 business days. I check my email that day and it stated that they are looking for a feasible solution and for me not to dispute or file a report with the Revdex.com. Im concerned because they don't tell me that they found the item. April *** follow up again. This time customer service tells me they found the item and that a credit was going to be issued to my account 3-5 business days. I call back May *** to confirm a refund to be processed in the amount of $40 and they tell me that they cannot give me a refund because of deodorant stains on the item. Im upset because I spoke to four customer service agents and NO ONE EVER TOLD ME THAT THEY WERE NOT GIVING ME MY MONEY BACK. IM NOT INTERESTED IN KEEPING THE ITEM AND THEY TOOK MY MONEY!!!! I WILL NEVER SHOP WITH NEW YORK AND COMPANY EVER AGAIN. THEY HAVE THE WORST CUSTOMER SERVICE EVER!!!! ALL THEY DO IT TELL YOU LIES TO GET YOU OFF THE PHONE AND ITS ALWAYS A DIFFERENT STORY! BY THE WAY... NEVER WORE THE ITEM ADN TAGS ARE STILL ON THE ITEM.

On April *** 2019 I made a purchase with New York and Company for 167.69. It was order number ***1. I used a 150.00 gift card and paid 17.69 with my debit card. An item costing 55.96 was no longer in stock and cancelled from the order. This brought my total down to 109.45. They sent an email saying I would not be charged for the cancelled item. They did not charge my bank account since the gift card was more then the order amount but my gift card now had a 0 balance. I called to see how they would refund the 40.55 since I only used a gift card. They said the amount would be refunded to my gift card. Two calls and over a week later at the gift card number , my
balance is still 0. They tell me to call customer service at a different and they said they would credit the card. It is now two weeks later and they put 15.00 on the gift card. I call customer service again they don't seem to want to help. I tell the person I will just go through Revdex.com then and he says OK sure so here I am still trying to get this resolved. This was a Mother's Day gift from my daughter which heightens the issue even more than normal due to the negativity around it.

I returned items from my order # ***. My refund was processed inaccurately. First customer service told me they were sending a refund of $13.15. I only received $3.78. However the refund was also shorted $6.95. I reported the issue. I was told the additional $6.95 would be refunded on 4/. It still has not been refunded. I contacted them again. They admitted their error and said they were sending me a refund of $20.10. It never came. I told them again it never came through. I was assured again it would be refunded and it has not. This is going on 8 weeks without any resolve. Customer service has advised several times that they have resolved the problem when in face it has not been taken care of.

I’m a fairly new customer with your company. I started ordering online with the company the beginning of the year this is how I do all of my shopping for clothing as it is very convenient. Pleased with the items that I received I later opened an account with a credit card with your company. The only problem I have had was sizing viewed your policies as far as exchanges. I returned items to the store for exchanges in size this process went very smoothly never any problem. To my surprise I tried to make an order early April online and couldn’t. I called into customer service was advised that I would have to do some sort of from and someone would get back to me in 42hrs this took about 4-5 days wondering what in the world is going on here. Finally a representative called me Miss Jessica to inform me that l had taken out a dispute against the company with my bank. Of course I had questions as to when, what item, & the price! Asking very assertively giving no reason for rudeness only wanting to get to the bottom of this as I’ve never taking out a dispute with any company ever. Thinking okay there’s a glitch in your system mistakes happen and this is one of them every item I have only exchanges for size. I couldn’t believe the way l was being talked to and rushed off the phone. As a customer I was in complete disbelief at this point after waiting to speak with someone for days. The way this situation was being handle with the representative , items that I wanted there being sold out missing sales exclusive deals I asked to speak with a supervisor with no luck.. I would really like to have some help with this issue by a supervisor I can provide documentation from my bank.. If there isn’t a resolution after providing documentation I’ll just have to close out my account. Kindly please help thank you.

I have ordered from NY&Co. for decades. This past season (Oct. 2018-April 2019), I placed approximately 30 orders. A few of these orders had minor issues where items were cancelled, or the wrong item(s) was sent or an item was omitted when I ordered more than one of the same thing. For one order ***, I received the incorrect number of items and I also received a note in the package saying all of the items were not available. When I contacted customer service via chat on February *,2019, Garrett M. promised a refund but New York and Company reneged.

I am a loyal customer for so many years that I can’t remember since was in high school over 34 years ago. I have been shopping with this company since they were Lerner’s. I order online and shop in the stores at least 5 times a month if not more. I shop in the Bowies store *** once a week or more. On April , 2019 around 7:30 pm I went to the store to exchange 2 changes and a couple of the tee-shirts. I had the receipts (from my email). I told the cashier that the dresses are too big, she informed me that that she can’t exchange because I don’t have the tag. I told her that I went on a business trip and I removed the tag. She was able to exchange 2 of the tee-shirts from the same receipts. I paid over $110 dollars for the dress. I asked what I should do. She told me to a call customer service on Thursday, April to see what can be done. The dresses are Eve Mendes Item #*** and Button –Accent dress Item#: 07700225 and a tee-se Item#: 4798603.
I called customer service at 10:2 am on Thursday, April , 2019, spoke with Debbie employee ID# ***; if that’s her really ID number. She was rude about. I was P-OFF when she told that she can’t help and wouldn’t exchange or have me shipped the items back for a credit. I informed me that on back of the receipts in small print that states that for online ordering. I told her that I purchased the items from the store. The stores DOESN’T have any posting on stores returns on the windows, counter, and/or the cashier doesn’t informed the customers of the polices. The cashier informed me that the policies were changed a couple days or weeks ago. I told her now you guys are stealing money from your customers. I asked to speak with a manger; she informed me that ALL managers are busy. But, she had me on hold to speak with a manager for 10 minutes, wow. I was talking with some and said this bull se, I was not talking to her. She overheard my conservations. She informed that she disconnect the conservation, if I used that word again. I told her I was not talking to you. She informed that a manager will call me back within 48 hours; I informed her that a manager is not going to call back. This is what you guys tell all your customers to get them off the phone and not to speak with a manager. New York and Company is 100% is a joke you can never speak to a supervisor they either always busy (doing what I have no clue) or everything is always online this online that and no one responds. I had a
It’s very funny that I saw Greg S CEO went on Undercover Boss 2 weeks talking about customer service and that he VALUE Customer; a joke. I called to speak with someone in Headquarters no was available. Mr. Scott you don’t value customers and customer services. Very disappointment. Because I believed in you to make changes for the customers and staff. Even store *** is ALWAYS HOT we still shop and wait in line for over 40 minutes. At time the store will only have 2 register working. That’s loyalty is all about sir. You not care about my concerns regarding this problem. But, I work hard to make sure that I shop in your stores.
But, if you are late making payments on your card you get over 3 calls a week regarding payment.

I went into the store on March *, 2019, purchased several items with my New York & Co. credit card. As I was leaving the store the alarm sounded that a sensor had not been removed. I went back into the store to have it removed all of my items were taken out of my bag and checked. I made a payment towards my credit card and left. When I got home I realized that I did not have any of the shirts that I purchased and the receipt was not in the bag but I did purchase the items with my New York and Co. credit card. I called the store and spoke to the store manager, she was of no assistance stating that "a bag had not been found and there was nothing that they could do", I explained that I did not think that it was fair that I was paying for shirts that I don't have and the charge was on my credit card. I called the corporate office and was told that someone would get back to me within 7-10 business days, nobody did contact me. I called again to the corporate office and was told that I needed to file a complaint online, I did and nobody has addressed my concern. I called again several times and was given different answers as to why I had not received any contact regarding my issue. The last time that I called I was told that the issue was going to be escalated and they would get back to me, I still have not heard from anybody. I called the credit card company as well and explained that I was being charged for shirts that I did not receive and was informed that this would be handled by shipping, was transferred and had to go over the entire complaint again and again.

I've had a credit card with this company for some years. Last week I placed an order on line for half of what my available credit was. Today I went on to place another order and was denied. Went to their online account site, and even though I should have had plenty of credit available for the order, it was showing zero available, though my balance due was not at my credit limit. When I called customer service I was told that there was a hold on my account for the same amount of the purchase and nothing could be done for the next three days. I asked to speak to a supervisor. Leticia got on the phone and stated the same thing that the previous person had said. I asked why would a company charge the full 221.00 to my account and then also put a hold for 221.00 on the account. It made no sense to me. She placed me on hold and when she came back on she stated it was out of their hands, I would just have to wait the several days for it to clear up. I asked again as to why I was charged and also had funds held for the same order and she hung up the phone while I was mid sentence.

On my birthday, February 2018, I bought three items from NY&C online. The order number was ORDER NUMBER: ***. The item in question is "GREY DOT BOOTCUT - MID RISE - 7TH AVENUE" pants, which cost $35.97. It says on their website under Customer Service, Return Policy, Online Purchases, "Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice (note that $6.95 will be deducted from your refund should you choose to use our enclosed label) and mail the package."

My order did not have the shipping label on to do the return, so I contacted them February *** via email. They responded "Unfortunately, we are unable to send you a return label. Please package the items and send to our warehouse." That same day I attached a screenshot of their return policy, and they responded, "A review of your order shows the merchandise was shipped from a retail location. A return label is not included in packages shipped from retail locations. Unfortunately, we are unable to send you a return label." The next day Feb , I emailed again explaining that I bought the item online, as there is no retail location anywhere near me, and again asked for the shipping label and provided a copy of their return policy to them off their website. Feb *** they responded, "The items from your order were shipped from one of our retail locations via FedEx. Orders shipped from a retail location will not included a return label. Our return labels are not pre-paid. In most cases, items can be returned for less than $6.95 through the postal service." I finally gave up and paid my own shipping, which was $18, not $6.95. Now, I look in my account and they still have not refunded me for the pants.

This company has the worst customer service. I placed an order online and when the item arrived I realized I needed a larger size. The receipt specifically said can only be returned by mail so I called customer service and the lady said she would send me the correct size and that I just needed to send the other pair back using the shipping label. Not once did she say I would be charged for returning only for the shipping of the replacement item which could be credited back if I called. Come to find out I ended up being charged for the replacement shipping as well as shipping to send back the other item. I sent several email inquiries and never received a response. I decided to call and the representatives helping me was rude and kept interrupting me. She basically said that there was nothing they could do because it is their policy to charge the shipping. I asked her if there was someone else I could speak with and she said that I would need to get a call back within 24 hours. I can honestly say that after being a loyal customer for many years I will never sho there again.
She also basically tried to turn it around on me that I ordered the wrong size. This company has terrible customer service and gets you with their "return by mail only " gimmicks

I have a New York and Company credit card. I have credit available on the card but am denied online purchases.It is not clear why. I am also not able to make online purchases with personal credit cards.

Purchased 4 pair of pants on line. I am a size small, though they were a size small they were too small and needed to return, though the store is not convenient to me especially in the winter Chicago weather. Was past the 45 day return policy (I was not aware of). I paid 19.99 each for them and they would only give me 4.99 each to return. The same pants were selling in their store and on line for 29.99. I was more than willing to take the credit and buy something else and they could back up for sale for $29.99. They refused in the store and when I chatted. I see they have poor customer affairs.

Do not order online for shipments to ***. It has been over 3 weeks since I placed the order and I am unable to track my shipment. I called customer service 9 days ago and they were unable to see where my shipment was now or estimate when it would arrive. They escalated this and said someone would get back to me in 3-7 business days, but nobody has got back to me. I called again and still they can't tell me where my shipment is, when it will arrive, and are terribly rude. They have no problem accepting my money; however it must be illegal not to provide the items I have paid for.

I returned 2 out of 4 items order date 01//19 a jumpsuit & pair of earrings $21.24 & 6.99 from online New York & Co. , I called customer service on 02//19 to advise that I would return these items & what my refund amount would be. Per customer service rep the refund amount is $30.77. I also got an email confirmation on 02//19 advising the returns were received and processed and the amount for that order was $30.77 to be credited to my account. When I got my account statement 02//19 I was only given $3.15 out of $21.24 for the jumpsuit. I called Customer service 02//19 the CSR was very rude, she even yelled at me told me, I can call back and speak with someone else. She treated me like I was at fault, because their was no documentation on file from the previous reps.