New York & Company

I placed a order with New York and Company on 12//2019 for three orders one was for $758.86 Order#***, $231.97 Order # ***,$311.26 Order # *** The total amount is $1,302.09! I shop at New York and Company very often for myself and for gifts for family/ friends.
When the package shipped I did receive the package tracking information and the expected date, which is 2 days. Once I received confirmation that the packages arrived at my house. I went home straight from work to see get my package, once I arrived, my front porch was empty with no packages. I called NY and Company that I never received my package, I was told it would take 4 days to consider the package a total loss. I called New York and Company 4 days later to let them know I still have not received my packages and I haven't received a email notification of the current status. I asked my neighbors if they seen my package and unfortunately they did not. I received and email from Now NY and Company on 12//19, is refusing to refund or reship on all the items purchased. It's funny how this company has no problem taking my hard earned money, but won't do the right thing and ship the clothing or issue a full refund.

I paid roughly $22 to have an item shipped next day delivery. I received an email stating the item had been shipped and when I should expect it. The item did not arrive the next day. It arrived the next Monday! I was told I would receive a refund. I only received a partial refund of roughly $6.

A few years ago, (I don't exactly remember when), I purchased some clothing at my local New York and Company store. However, I decided that I did not want some of the items that I purchased. When I went to make the return to the same New York and Company Store, the cashier was having problems with the system and was having trouble crediting back my credit card. The cashier said that she could quickly give me a merchandise credit. For the sake of time and ease, I agreed to receiving a merchandise credit as I have never shopped anywhere else for clothing other than New York and Company for many years and I knew I would be back to use the merchandise credit.

On the evening of December *** of this year, I went to use my merchandise credit online, but found out that it cannot be used online. I would have no problem going into a store to use it, but all of the stores near me have closed. Currently, the nearest stores to me are between 1/2 to 1 hour away from my house and anything else that I would need to go to in order to make extra driving worthwhile. The next day, I called customer service and she told me that there is nothing they can do except for me to go into a store and ask if I can receive a gift card in replace of my merchandise credit to use online. This really defeats the purpose, as I would just make a purchase at that store. I then spoke with the manager at the Mall of America store to see if I could make an over the phone purchase. The manager told me that she cannot do an over the phone purchase nor send me a gift card to replace the merchandise credit.

I then called customer service back. The woman I spoke with advised me to file a complaint with their corporate office at ***, explain the situation, and ask for someone to call me back. She advised me that I will receive a call back from someone from corporate within 24 to 48 hours and they will be able to do something for me. I did as she recommended. The next day, I just received an automated response stating, "Thank you for your inquiry. Your feedback is very important to us and we appreciate you taking the time to share your experience. Your comments will help New York & Company enhance our support to provide a better customer experience." This tells me that nobody even took the time to read my comment as I have yet to receive a phone call.

I get that due to the increase of online shopping, businesses are having to close stores. However, New York and Company should have thought about how to take care of their very loyal customers with unused merchandise credits when they closed many of their local stores instead of just deciding to keep their customers' money without an easy way to receive any products back in return. Now, I am either stuck with a merchandise credit that I cannot use, or drive a long way out of my way of anything else to be able to use it. This is a very underhanded way to run a business.

I made a purchase an online with the company on November , 2019. The order arrived on November , 2019. My purchase price was $69.96 plus taxes. When I received the item, its new price was $49.97. New York and Company has a price match policy. The price match policy states the item in original condition, along with receipt must be presented so I went to the retail store, with the original receipt and the item, to complete the price match. The store associate informed me the price match could not be processed in-store. Note: online orders are accepted for return in the retail stores. I was told to contact online support. When I contacted online support, citing the policy, Latorria informed me she had looked into my issue to determine whether my order was eligible for return, after which, she sent the order to the appropriate department. I inquired whether or not the order was eligible for price match. I did not receive a straightforward reply. Instead I was given evasive responses: told the item was now out of stock, I could not reorder at the new price, and instructed (without prompting) to not file a dispute with my bank.

The business says the price match must be completed within 7 days of purchase. Latorria stated it would take 3-7 days for a response from the "appropriate department", but declined to clarify which department she was referring to, or their role. So, I am not sure if the delay is to determine eligibility or to process refund.

I do however have access to the policy, which is not aligned at all with how this matter is currently being addressed.

On 11//19 I went to the Easton Town Center retail store in Columbus Ohio. I had clothing items that I wanted to exchange. The cashier helping me processed a refund of $144.94. She issues part of the refund to a gift card - $74.32 went on the gift card. Leaving $70.62 that was to be credited to my PayPal account. However only $20.24 was credited. Leaving a missing amount of $50.38. I reached out to the store that refused to help me placing the blame on Pay Pal. I contacted Pay Pal and confirmed that only $20.24 was refunded. I then made multiple phone calls and emails to the corporate office and received promises from some one named Phyllis that the issue would be resolved and have still not gotten resolution. Have my original receipt and proof from Pay Pal as to the amount refund.

I placed a order with New York and Company on 10//2019 for $261.55. Order#*** When the package shipped I only received one tracking# and later found out there were 2 package. I received a package inside my mailbox which was the scarf. My new address for which I just moved here is ***on 09//2019.. I informed NY and Company that I never received my package. I also asked my neighbors..I immediately informed the post office and placed my new on hold on 10//2019..Now NY and Company is refusing to refund or reship on my order.

On August , 2019 I placed an order totaling $220.35 and used a coupon advertising $70 off $150 order and discount was reflected at checkout. I got a follow up email that an item costing $29.97 was unavailable and subtracted from my cart. My new order total was $220.35 (above the $150 order threshold for discount) but the $70 credit was adjusted down to $58.81, a difference of $11.19 from the original discount. I started a case and pointed this out. There response was that I did receive the $70 credit. I'm not sure what they were looking at, but I'm looking at their order form which lists the discount as $58.81. The new order total was $161.54 after discount, this clearly isn't $29.97 less than original purchase amount for the value of the refunded item. Then I made an in store return of a full priced item costing $44.95. Subtracting this item from my order total would
Reference: Case Subject: Order *** Case Number: ***
still leave my order total at $175.40, which still exceeds the $150 coupon threshold. But the refund amount given was $28.15, a difference of $16.80 from the original purchase amount. They are fraudulently advertising a discount, but subtracting the discount from returns, even if order still exceeds minimum amount to trigger coupon. I should be refunded $27.99 which reflects the discount they gave themselves for the item that was unavailable, and the discount they gave themselves on the full priced, unworn with all original tags.

For the last month I’ve received countless spam emails from their company. I’ve unsubscribed almost 20 times, I’ve blocked their email, and I’ve contacted customer service at least 5 times. Each time I’m assured that they will take me off their mailing list. I get at least 3 spam emails daily.

I purchased several items online on July ,2019. I am in the military and was out of town when the packages came in. When I returned home, the clothing did not fit properly and I went to my local store to return on September ,2019. I was told that it was over 45 days and I could get $ 3-5 dollars back per item for a purchase of $109. I was very disappointed. I was out f town on military business, not knowing that there was a rime limit on returns. How would I know that the clothing would not fit?

I shop with you all often, as a working woman. However, this last visit will bey last. I went to the store near my home in downtown Silver Spring with my toddler. First, they have sensors like most stores. However, there clothes are adjacent to the door so as soon as you pick something up and walk to the other side the sensor goes off. It’s a bad design but I figure you all are used to the sensor going off due to that. INSTEAD an employee shouts that I’m too close to the door. I quickly let her know that the pants are stationed too close to the door to prevent this and she walked away.

About 4-5 items picked up later, my two year old who is potty trained says she needs to go to the bathroom. I ask if she can use the bathroom after all I have over $200 worth of merchandise to purchase, the first woman said yes than the next one said no with me holding my toddler. I put all my items on the table and left.

I was so disappointed. As a company that caters to working women, you would think your employees would respect mothers who enter their doors. I was treated like I was trying to steal and then as less than a customer, I couldn’t give you all any of my hard earned money.

It’s a shame, I’m saying this as a black woman in civilian DoD leadership

On July ***, 2019 I made a purchase on-line, order #***. When the clothes arrived about a week later, I tried everything on and did not like the way the red dress fit. Because I couldn't return this particular item to the store, I went to *** and shipped it back for a refund. I paid shipping cost and didn't use any labels. I shipped the item back on 07//19 and it was delivered on 07//2019. Tracking #: ***. I called 0on 08//2019 and was told that the issue needs to be escalated and someone will get back to me in 2 weeks because nobody has any clue why I wasn't issued a refund. I feel like it's taking too long and I am not really sure who is handling this issue at this point - no email confirmations were sent. I need my refund ASAP. I need someone in the company to step up and resolve this complaint. I don't want to wait for weeks - I have waited for 3 weeks so far. It's not fair to me. I am a good customer, but maybe not for long.

I have been trying to get some type of resolution regarding a $60 reward that I earned and tried to use on 7/*** which was also the last date I could use it. I kept receiving an error that both of my rewards were invalid. I attempted to call customer service but they were closed with it being the weekend so I emailed them the same day and received a response days later that there was nothing that they could do and I had to reach out to the online department. I continued to get pointed to different departments and I emailed multiple times to the customer service and credit department to get my rewards applied. They were able to apply my $20 that hadn't expired, but no one could nor would honor my $60 credit that expired a few days prior. No one could explain why I could not use them for my online purchase that I tried making on 7/*** and why I could only make purchases over the phone and not online. I want the problem resolved so I can purchase items online and I want my $60 reward applied to my purchase that I made.

I was online checking my account. As I attempted to log in, I received a message saying that my account was closed and to contact customer service. Upon speaking to a very rude customer service rep, he insisted that I was looking at another account rather than Ny&Co. I took a picture of the screen to prove that the message came from Ny&Co but he kept telling me that I was wrong. I called back and spoke to a manager and got the same treatment. I was humiliated, belittled and my integrity was attacked. I figured out the reason it said my account was closed was because I was putting in the wrong username. Both representatives (one was a manager) did not even try to look into the problem, they only insisted that I was reading incorrectly.

I ordered multiple items online. I received all but 1 item in which New York and Company cancelled on their own, not by my reauest.. I went back to their website to see if they had the item and sure enough it was still online to order. I called and spoke to 3 different reps to get the order reordered and re-shipped (expedited) because of the time I needed it AND due to it not being any fault of mines it should have shipped when ordered. Nevertheless NY&C was NOT willing to accommodate me, the inconveniences customer, and this is extremely unprofessional and wrong to cancel an order that is still available on the site to order!

Placed two orders online *** and *** in June for a total of 8 maxi dresses. Upon arrival - I hung the dresses up in closet. Decided to try on a dress and discover there were pockets on three of the dresses. Login to print out a copy of the original receipt to return to store and notice that those three dresses must be returned online. However- I through away the original packing slip along with free *** return label.

Call into customer service and spoke with Caleb on 7//19 and explain my issue and Caleb stated that I would have to pay to return the dresses. I requested to have one label sent to me since I had discard the original label and he said no.

I purchased Floral Scuba Dress *** on sale for $34.97 (approx. $37.07 w/tax) on -Apr-2019 to wear to a wedding on -May-2019. While at the wedding, I noticed the seam in the v-neck had completely separated. When I got home, I noticed the back seam had done the same and my slip was exposed - how embarrassing! This wasn't a tight, fitted dress on me, so the only reason for this would've been dry rot thread. In all my years shopping NY&Co, even dating back to its Lerner NY days, I have NEVER had a problem with quality and I currently recommend the curvy jeans to everyone. On -May-2019, I returned to the store to hopefully get a replacement dress since I really like the dress and planned to keep it rotation for the summer; however, the Store Manager informed me that I could only return it unworn with the tags attached. This was an extenuating circumstance that fell under customer service, not the standard return policy. I explained I'd been a customer for years, but he told me he'd never seen me before and re-stated the policy. I've seen him, so I'm not sure where the value-add in that statement was. I told him I'd go put the dress on so he could see it wasn't a matter of it being too small - he declined and re-stated the return policy. After more pleading of my case, he said I'd have to call Customer Service and if they said I could return the dress, he'd do it. I asked him to call while I was there, so he did, but he walked away from me to make the call, so Customer Service never got to hear my concern from me. When he returned, he just re-stated the return policy and said there was nothing he could do. Coming from a customer service background, I was insulted by his response because it's just not true. I told him I'd never shop his store again and he was okay with that. I called Customer Service shortly after my visit and was told to submit a complaint on their site, which I did. I was told to call back if I heard nothing. Today is -July-2019 and I've heard nothing so I called back. Unfortunately, the Customer Service Rep, although sympathetic, told me there was nothing she could do. She suggested I submit another complaint or try any additional numbers I could find. After searching a while for another number to call, I decided to go this route instead.

I advised New York and company to close out my account back in October 2017-December 2017 due to me making a purchase of a pair of boots, I had a allergic reaction and was not able to return to work because of this. *** did not close out the account, the store managers did not contact me like they were suppose to to help resolve the issue, the company was very disorganized at both locations when trying to get assistance. No one was aware of how to resolve the issue. Please help. West palm beach Florida location

I am a very loyal customer. I went to a store to return my online orders and had all of the receipts with me. I gave the the receipts to the cashier and she incorrectly gave me a merchandise credit. I asked her to put it back onto my *** and she ignored me and took the receipts. If you look on the store camera for that day, you will see that I had my receipts with me. I emailed their corporate office which does not have a phone number and they have not responded( I have emailed them 5 times). I had an online chat with Kelly and she was nice but couldn’t help. She said to go to the store. I refuse to go back to that store in *** Mall. I also emailed their other customer service department and they told me to email their corporate office again. It’s been more than two weeks and “corporate” has not contacted me to get my refund back onto my ***.

Purchased pants that were ripped. Did not realize it right away, company will not refund my purchase

I returned 2 items on this order, FAUX-SUEDE ANKLE-STRAP SANDAL 08243547 and ANKLE-STRAP WEDGE SANDAL 08243544. I contacted customer service to see why I only received credit for one item. Both were sent back by mail in the same package.
Order Number ***

I contacted customer service June to report the concern. Since then I have not received a resolution. I first received and email on June advising 7 days for resolution. On June *** I received an email asking to allow 2-3 additional day. We are now one June *** and I still do not have a resolution.