New York & Company Reviews (%countItem)
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New York & Company Rating
Description: CLOTHING-RETAIL
Address: 330 West 34th Street, New York, New York, United States, 10001-2406
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+1 (212) 884-2396 |
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On 9//2017 I attempted to place an order through New York and Company application on iPhone. The checkout screen stated "Oops, something's wrong. There's been an error. Try again later." I attempted to try again and got the same response. Five minutes later my email goes off that two duplicate orders were in fact placed.
I contacted New York and Company to let them know the issue. I was instructed their customer service center could not been of assistance til today at noon because of Hurricane conditions. I called today and noon and was informed that the order was in processed status and could not be cancelled. Online at this very moment it says "submitted" not processed for the associated order number.
This order will overdraw my New York and Company card and charge me a fee. This order was not placed twice willingly but due to the error of your application and then the unavailability of your customer service team. Order number that is an issue is #***.
Dear ***,
Thank you for reaching out to New York and Company regarding your duplicate order. Unfortunately, once an order is placed the system cant cancel it. The order will be processed accordingly. We have reached out to the supervisor at the Ecommerce department to further resolve the duplicate orders and any fees that may have incurred. A representative from that department will reach out to you with an update.
Thank you. Have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They reached out to offer me 20% however due to the duplicating of orders through their error on the application my card was charged. I had one product from another order that has now not shipped yet at all due to unavailable credit since the order was duplicated. I was assured when they contacted me that the ballet flats would be shipped out with the pans, they were not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,
We sincerely apologize if you haven't received your pants with your ballet flats. We do see that all items have shipped. All items shipped from the warehouse via *** have delivered on 9//17 and 9//17. SKU #*** was fulfilled in a store location and is currently in transit via FedEx. Tracking number *** shows estimated delivery of today 9//17. Once again, we do apologize if not all items shipped in the same package however this is a warehouse matter that we cant assist from the corporate office with. If you can show banking documentation that your account was overdrawn and you incurred fees due the duplicate orders, you are more than welcome to email us at *** so we can further address that matter. Once again, we sincerely apologize for any inconvenience that may have been caused.
Thank you. Have a great day.
I ordered an item from New York and Company for an event. I received the item and it still had the security device on it. I contacted them to exchange the item and they want me to pay to send the item back to them. Additionally, they would not credit me for the item.
Dear ***,
We sincerely apologize that a sensor was left on your item from order #***. We would be happy to send you a free return label to mail the item back to the corporate office. If you would like a refund for the item we would be happy to issue you one in full, if not we can remove the sensor for you and send it back to you free of charge. We will send the return label to the address on the order. When you send the item back, please specify in the package if you would like the refund or the item sent to you. Once again, we sincerely apologize for any inconvenience this may have caused and look forward to rectifying this issue for you.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The resolution is complete refund and to remove the sensor for the item. The customer should not be inconvenienced because of the companies mishap. I ordered the document for an event and it arrived two days before the event with the sensor on it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Dear ***,
We sincerely apologize that you are unhappy with the resolution. As a onetime courtesy, we have requested that you receive a refund for $21.49 back to your original tender for the discrepancy.
Thank you. Have a great day
I went to New York & Co located at *** on Sunday, September *** I purchased $155.00 of clothing. At that time I brought a pair of pants back that I wanted to return that I had purchased at an earlier date. The pants did not fit me, as I did not try them on before I purchased them. I paid $59.99 for the pants and they had the tags on them and were brand new. I did not have my receipt. The assistant manager came to the counter, her name was Morgan. Morgan told me due to not having a receipt that she could only refund $11.99 for the pants. This did not sound fair to me, so I offered to exchange the pants for another pair that fit me. Morgan refused. She refused to exchange the pants because she "did not have the same color in stock". I asked to exchange them for any color, and Morgan refused again. Your company/assistant manager is basically taking advantage and cheating customers by taking 90% of the cost of the pants that a customer paid. You should be ashamed to offer a customer $11.99 for a pair of pants that the customer paid $59.99 for. This is poor business practices and out right cheating. I am a frequent customer of NY&Co. I have spent a lot of money in your store over the years. I would appreciate the full value back for the pants that I purchased and tried to return.
Dear ***,
We sincerely apologize if you had a negative experience in our Cary Town center location trying to return an item you purchased however didn't have your receipt with you at the time. We have located a transaction made on 8/*/17 for $103.36. We would be happy to send you the receipt so you can go back into the store to return the item for the net price you paid. We will send it to the email address you provided. Once again, we apologize for any inconvenience caused and we look forward to rectifying the issue for you so you may receive the correct refund
Thank you. Have a great day
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely