New York Sports Clubs

Good Day, I apologize for any inconvenienceAs stated on the signed agreement there is a month commitment periodAfter the commitment period the member is responsible for canceling personal training membership as the membership is month to monthIf you can provide and confirmation that the personal training membership should have been canceled I am more than willing to refund for months billed when supposed to be canceled

Good Day,Issue was resolved Thank you for the feedback

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I paid an annual fee plus monthly feesThey broke the contractso it should be refunded to meThey must have known it was going to close before I signed up In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Good Day, I apologize for any inconvenienceIn order to refund for moths billed we will need that cancel confirmation for all account showing members should have been canceledThe original refund was in the amount of for the general membershipsTo date has been refunded back to the memberThe remaining balance to the refund will be refunded back to the card on fileIn order to refund for personal training we will need the cancel confirmationAll account have been canceled with no further billingThank you

Good Day,I apologize for any miscommunication [redacted] signed up online, so his agreement to the membership was done digitally Please review the attached email that was sent to [redacted] regarding his new membership No refund is due.Thank you,

Good Day,*** ***'s membership was not cancelled, but put on freeze in 2014. Please forward the cancel confirmation and we will be able to refund the $39.99. Also, *** ***'s membership was a year commitment and would have required a $early termination fee to cancel prior to
January 2015. We have no record of this payment.The membership was cancelled effective 1/*/2015.Please review the attached agreement.Thank you

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am happy to hear that a request to refund the $has been issued by New York Sports Club; however, I was told on May *** that this refund would take 7-business daysIt has now been business days and the refund still has not been issued I want to ensure that this takes place promptly, and also that I am not debited another $on June ***(I have read similar complaints filed by customers where it has taken months - if ever - to get the charges reversed and the amounts creditedCould you please pass this concern along to the New York Sports Club?Many thanks,David Parr
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID ***.Sincerely,*** ***

Good Day,Please find *** ***s agreement attached that provided details about the membership. Included is a checklist that acknowledges *** ***s understanding of the cancellation policy. Our notes indicate *** *** had accepted the month refund on 12/**. No further refund
will be offered.Thank you

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID ***.Sincerely,*** ***

Good Day,Submitting to the Revdex.com and AG simply creates duplicity; the AG only seeks a response and does not file criminal charges.If you would be so kind as to provide a copy of the confirmation you received for the cancellation, I will be happy to refund any overchargesI have ensured the
membership is now cancelled and no further billing will occur.Thank you

Good Day,Member Services cannot issue refunds for Personal Training as this service is managed by each individual club. Without documentation of the initial freeze request, a refund cannot be submitted *** *** needs to speak with *** ***, the Fitness Manager at ***.
Thank you

Good Day,The membership has been cancelled with no further billing. The dues collected in January were disputed by the consumer and returned to us. I have removed the balance from January. No refund is due.Thank you

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID ***Please let me know if I can get a documented proof that I have brought the complaint up here first (because I will take it to a higher agency), if the complaint will be
closed soon.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I contacted my bank and they refunded my money to meBut the gym couldn't give me my
refund
Sincerely,
*** ***

Good Day,This issue was handled by our member services team on 1/**/and no fees were assessed.Thank you

Good Day,The Rate Lock is not for the following year, but for the life of the membership. Further, if *** *** does not intend to continue his membership beyond February ***, he would have been required to provide his day notice (per the agreement) by January ***. I have provided a
copy of the agreement for review. The $charge is valid and will not be refunded.Thank you

Good Day,I apologize for any inconvenienceI have received a copy of the statement and requested a refund for the double charge of 106.90. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The gym that is closing is only miles from my home and takes minuets to drive thereThey are offering an up grade to *** *** ** ,
which is miles away and takes a minimum of minuets to drive toIt would be like canceling an economy flight to Boston and giving me first class to CaliforniaTo spend an hour at a gym and an hour of travel time round trip is unacceptable, not to mention the cost for gas for three times a weekAt age **, I go to the gym for health reasonsto travel miles and taking an hour round trip would not be beneficial for my health.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
NYSC has sent me the signed contract, and it was signed by someone elseit is not my signatureSo that ends thatThis is fraud plain and simple.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***