New York Sports Clubs

Review: The club charged me $552 for personal training for October 2013 after I was told by the manager that I would not be charged. The club installed a new software to manage the accounts. The club was not able to register any of my lessons and the trainer refused to meet with me because he was not getting paid. I did not receive any lessons and was told by the manager that, since it was the club's fault, the lessons would be canceled. However, my credit card still got charged for the lessons I did not receive.Desired Settlement: I would like to get a refund in the amount of $552.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted]. I contacted the business myself a couple of weeks ago. A customer service representative stated that she would look into the problem, but I have not received a refund, and have not been contacted by the business since then.

Sincerely,

Business

Response:

Good Day,

[redacted] has an open dispute with her credit card company. TSI cannot process any refunds while there are open disputes. Once the dispute is satisfied, we can work on any refund that is due. The easiest way to do this is to contact ###-###-#### after the dispute is resolved.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My credit card company closed this dispute because the club provided my contract with the club. However, my credit company was not aware that the training was cancelled due to the club's fault - not mine. I will forward my emails with [redacted] and the paperwork from credit card company to Revdex.com.

Review: I had called to cancel my membership via phone to the New York Sports Club corporate office (approx. December [redacted]). I was told that I could cancel, but I needed to pay for the next 30 days which I was okay with paying for the January membership and did so even though I did not use their facilities. On March [redacted] I noticed an unauthorized charge for $178 on my bank account which was for February and March. I immediately called NYSC and was told that they never cancelled my membership and that they would cancel it that day and did so accordingly. NYSC has since been harassing me for February and March payments as has their collections department despite the fact that I have explained the situation and that my membership had been cancelled and no one is willing to assist me with resolving the issue. From my understanding, they never officially recorded my cancellation in December which I would have no way of knowing. I never write reviews or complaints, but I clearly cannot make progress with NYSC and I am deeply troubled by how they are handling the situation especially as I have been a loyal member for over 6 years.Desired Settlement: To have confirmation of my December cancellation and to have the February and March charges removed from my account

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

I did receive excessive calls from their collections company saying that I owe them money for the 2 months that my membership had been cancelled. In order to prevent them reporting me to the credit bureau I paid $130, so now my desired resolution for this case would be to receive a credit for the money that I paid and did not owe.

Sincerely,

Review: I changed my membership to a less expensive one based on an offer the club did for teachers. They did not provide me a contract or rules nor they were explained to me. The monthly fees are being deducted automatically on my husband credit card. My husband did not notice the charges util now. It happens that for a membership of $40 per month, NYSC has been charging me $120, $140 and so on....They never explained to me that this membership had hours restrictions. When I used the facilities off hours that have been charing an extra fee...The employees at the front desk have not informed me f this when I check in ether. This situation has been going on for two years. My request is that NYSC refund me the extra charges that were never explained to me......I already tried with customer service over the phone and they refused to help. Today I met with the [redacted], [redacted]. She also refused to provide a credit. The conversation got a little heated and she asked me to leave. I found this really rude and disrespectful....My husband have been members for more than 10 years...I have been since I got the the US...NYSC made a mistake and is refusing to recognize it. They do not value their members....Please help.Thank you,[redacted]Desired Settlement: To obtain a refund for the extra charges that were not explained to me verbally or in writing at the moment of changing the membership or at the moment of check in on regular basis.We are not talking about thousands of dollars....It the minimum the company should do for a member of more than 10 yearsI want an apology from the [redacted].

Review: [redacted] recently updated my ATM card because they stated that their data was compromised.

Since last Thursday, the New York Sports call center (###-###-####) has called me 13 times. That's 13 times in 3 business days.

I spoke to two different representatives and stated that I would update the card. I also left two voicemail messages indicating the same.

But the calls continue to come every few hours.Desired Settlement: I feel that this is harassment, and that it must somehow be illegal either under telemarketing, collections, or federal stalking laws.

Can you please do something about this, not just for me, but for the probably hundreds of people that they are harassing?

Thank you very much.