New York Sports Clubs

Review: Having issues with this company charging my card for services cancelled , first for personal training services over the time I was told 6 months $592 per month , this 6 months of training began Nov **, 2012 should have been finished April [redacted] ,2013 on December [redacted] I was charged for 2 months because of the billing cycle ;however they charge me 2 months after the 6 months contract, May 2013 and June 2013 and continued to try to charge my card $592 over I was only credited for one of the months , also general manager on location told me my membership has been cancelled because of the situation and she had no idea why my card was charged she was the most helpful of all the staff , when 2 months later on Aug [redacted] I received a call about my monthly dues are 2 month over , I also received an email requesting my card information to charge. this company has no regulation to c/c use and charges without authorization .I have also heard from staff that agents were fired for stealing members credit\card information . they are untrustworthy with the credit card details. after hearing this I decided to not continue with the personal training I completed my 6 months and after my year I did not wish to continue .Desired Settlement: They send a letter stating they accept the responsibility for the mistake , and refund me the second month via check I do not trust the c/c system, they owe me for the month of April.

Business

Response:

Good Day,

2 refunds have already been processed on this account for $552.00 on 06/**/2013 and for $561 on on 07/**/2013. The amount due on the membership is for the last 3 months of regular membership dues ($69.95/month) that were disputed. The balance is due and no further refunds will be processed.

Thank you

Review: I repeatedly cancelled my membership and they kept trying to bill me. I then complained to my credit card company and they reversed the charge. NYSC then went so far as to charge an OLD card I used to use without my authorization. I can understand the not turning off the old charge as negligence but that is down right malicious.Desired Settlement: NYSC is now calling me with threatening debt collectors I want the Revdex.com to help get them off my case

Business

Response:

Good Day,

I have removed [redacted] from all contact lists and ensured no balance is due.

Thank you

Review: I signed up for a membership at the Brooklyn Belt location of NYSC. As indicated in the contract, I authorized them to charge me $78.99 for the membership. They charged me $78.99 twice. I brought it to their attention immediately upon seeing both transactions reflected in my checking account. I initially contacted [redacted], the membership consultant who completed the transaction. He acknowledged receiving my email by asking me to provide more details on the second charge. I emailed him a copy of the charges directly from my online bank statement, but he neglected to return my email. I called that same day (7/**/13) and spoke with the General Manager, [redacted]. [redacted] did not apologize for the double charge, but instead defended it saying that it was because the "terminal was timed out." He alleged that I was not really charged twice. He then went on to say that the funds that "seemingly" were charged ($78.99) would definitely become available to me again within 2-3 business days from the transaction. Once again, no apology was made for them putting the unauthorized $78.99 hold on my account. I allowed 3 business days as [redacted] promised. Today is the 4th business day and the $78.99 is still being held. I contacted member services at Town Sports International and spoke to a woman named [redacted]. [redacted] alleged that they had done everything correctly on their end and that the funds had been released to me. She then went on to say that it is "definitely a problem with my bank." I called my bank and spoke to a customer service representative who told me that the charge was still pending because they had not heard from the company (NYSC/Town Sports International) who processed the charge. They allow 5 business days before completely processing it. However, when a charge is pending, the funds are unavailable to me. Upon hearing this, I contacted [redacted] immediately. His response was to email their billing department (copying me) and requesting that the refund be processed. I then received an email from billing acknowledging this request and confirming that they refunded the $78.99. The $78.99 has still not been refunded, but I imagine it will take several business days if it was actually processed. One of the issues I have with this is why [redacted] had not contacted the billing department immediately upon me bringing this double charge to his attention. His response to this was that usually it automatically gets refunded back within 2-3 business days, alluding to the fact that this situation happens all the time. I think it is poor business practice to regularly double charge new members and not even apologize for it. Ironically enough, there are dozens of complaints, from this year alone, on various consumer affairs websites alleging very similar issues with NYSC. I chose to cancel my membership immediately upon seeing what type of customer service, or lack thereof, I was given. In compliance with their 10 day full refund cancellation policy, I should also be getting the initial $78.99 charge back as well, which apparently takes 30 days! HOPEFULLY after 30 days I will not have to fight for that money too. Because tomorrow will be the fifth business day since the second charge was made, it will be taken out of my account. I could not be given a timeframe from [redacted] as to when this money will be returned to me.Desired Settlement: I would like both charges of $78.99 returned to me as soon as humanly possible. The second unauthorized charge needs to be refunded IMMEDIATELY.

Business

Response:

Good Day,

We only see one charge of $78.99 and it has been refunded as of 7/**/2013. Please check with your bank to make sure the 2nd charge was not a "pending" charge. If a double charge exists, please forward a copy of the statement to Member Services so reimbursement can be provided.

Thank you

Review: This gym is a fraud. I signed up for the $19.95 membership. They charge me twice every month, once $19.95 and once $49.95. I have been contacting them at least 6 times to solve the issue. But never get it solved. So I cancelled my membership, thought that's the end. The most ridiculous thing is that they still charge me after the cancellation. And my credit card company can't stop them from charging me. Even I stopped the old credit card and opened a new card, they are still able to link the charges to my new credit cart. Very scary.Desired Settlement: I need the company refund all unauthorized charges to me. And they made my life so miserable because I have been wasting my time on dealing with this issue so many times. And my relationship with my husband is damaged by their action. I need compensation from them on their damage to my family relationship.

Business

Response:

Good Day,I apologize for any inconvenience. We have corrected the billing issue. The member is no longer being double billed. The account is still active at this time. If the member would like to cancel I can cancel the account with no further billing. No other compensation is warranted.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Here are my further request: 1) I need to see the refund of extra billing before close this case. 2) I also need to cancel the membership immediately at no extra cost. 3) I need NYSC refund me the $149 down payment I paid on 01/**/2015, since I cancelled this membership because of NYSC issues. 3) NYSC should delete my billing information from their system permanently after the refund to avoid any further errors occur to my account. 4) I need an explanation about why they forged my signature on the membership enrollment form. Please check the attachment. The signature on the membership agreement is definitely not mine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. We cannot determine whether the signature is forged or not. A refund request has already been submitted.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The signature on the form is definitely not mine. I have never signed anything with NYSC since Jan, 2015. I don't think I was even at NYSC the day the document was signed. And I don't know the person who did the form. I think there are legal ways to determine if the signature is forged or not. Regarding about the refund, what you refund me the $169 is what you charged me extra each month. Those money should be refund to be because NYSC should never taken them from me. I am also asking you to refund me the down payment $149 I paid when I signed the membership in Jan, 2015. The reason I ask for this refund is because NYSC should be responsible for this cancellation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,