New York Sports Clubs

Revdex.com:At this time, my complaint, ID [redacted] regarding New York Sports Clubs has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I recieved $credit for $69, but not $84 or $25 (service charge that hit my checking due to error in original charge).  On 12/*, I...

emailed the NYSC [redacted], to refund 2 charges and asked for an email confirming the refunds and stating he would cancel my membership. On 12/**, recieved an email from him that he had cancelled my membership.  I emailed AND called asking about the fees and, he did not email me back but on the telephone, he said I would recieve a credit in 7-10 business days, which I have not.  On 12/** I emailed him asking for a response and have heard nothing and have also not recieved any credits to my account.  They currently owe me $84 and $25 and are basically ignoring me.  PLEASE ADVISE 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 1[redacted], and have determined that my complaint has NOT been resolved because:
I have been a New York Sports Club member since September
**, I have paid the same non-refundable rate lock/maintenance fee of
every year. This fee is taken as an
EFT charge from my checking account in the beginning of the yearNew York Sports Club has stated to you that the rate lock
maintenance fee was only for the time of enrollment, however, as per the
agreement signed it clearly states that a fee of will be charged YEARLY
to lock in the membership rate.In addition, if by chance I am misunderstanding the language
in agreement set forth on September **, New York Sports Club failed to
notify me of such an increase. It is my
right to be notified in writing of any changes to my accountI should have
been given ample time to decide if I wished to cancel this agreement since they
require days written notice for cancelation
Another issue that I have is it that I do not see anywhere
in the contract language that states that the rate-lock guarantee/maintenance
fee is subject to change or increase
The section of the membership agreement pertaining to the
rate-lock fee reads as follows
Monthly Billing of Dues
[redacted]
Although, New York Sports Club has issued a refund for the
additional funds charged to my account I do not feel that this situation has
been resolved since they stated that the refund was a courtesyIt is my belief
that the increase has breached the agreementIf New York Sports Club intends on increasing this rate
lock/maintenance fee in I want to know so that I can cancel my membership
in December of Who wants to be associated with a company who does not
bind to an agreement they created
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The monthly charges on my credit card on file is $21.35.  The $53.45 charge identified in the invoice was for a one time fee the manager waived due to the fact I 'took over' another canceled account and would be charged $19.95 plus tax monthly.  The explanation did not even mention the monthly fees in [redacted] each for $21.35.  The explanation was 'fabricated' to match the overage charges and the $53.45 charges.  Why would they be charging me monthly $53.45 when it clearly states on the agreement it is a one time fee.   I have visited the NYSC location ONCE since I identified this situation in December 2015 and could not get it resolved with [redacted]. because I am embarrassed to go there.I have been trying to resolve this Issue for 3 months with no resolution.  It has become a part time job.  After all of the aggrevation and hastle they expect me to keep with the agreement.  They violated it by not making the proper charges to my account.  I feel the contract shold be voided and all monies I have paid to them should be refunded.  And by all means, I do not expect to have to pay to terminate a contract they clearly did not abide by.
 
 
 
 
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Sincerely,
[redacted]

We increased [redacted] membership rate from $19.95 to $29.95 effective 1/*/17. We sent email notifications of the increase 30 days prior to the effective date. All members are subject to an annual increase in their monthly rate once per year. [redacted] called Member Services on 1/**/17 wanting to...

cancel the membership. [redacted] was advised that the cancellation could not be completed over the phone with Member Services and directed to go to the club in person to cancel. Members also have the option to send a letter by certified mail. We have no record that [redacted] ever went into the club to cancel therefore the membership remained active. At this time, we have processed an immediate cancellation of the membership. We did provide a refund of $34.12 based on the fact that [redacted] paid for February and March but those payments declined. Therefore [redacted] needs to pay the $34.12 that was refunded to her as well as a $29.95 cancel fee.

This issue has been resolved. The increase was removed from the membership. We consider this matter resolved and no further response is needed.

We apologize for any miscommunication. You can certainly upgrade your membership from the Premier to the Passport but the fees to change are valid. This information would not be listed in your membership agreement. The agreement you signed is for your Premier membership. If you change to the...

Passport, you are enrolling into a new membership and would need to sign a new agreement. Your local club would be able to provide the information regarding the change, the cost and able to process the change.

Good Day,I have reviewed the membership and apologize for the inconvenience.  I see that an inquiry was sent on 12/*/2014.  I cannot verify if a request was made at the club, but based on the email inquiry, I have cancelled the membership and requested a refund for January dues ($89.95)...

and the Rate Lock fee ($39).  Please allow 7 to 10 business days for the refund to be processed.Thank you.

Jacob had began to contact us on 12/**/16 regarding cancellation. We had made many attempts to assist Jacob with cancelling but explained that he needed to pay the balance on the account. Jacob never paid the balance and the cancellation was never processed until February 2017 when he was three...

months past due. Any time a member is three months past due we cancel the memberships. Jacob owes a balance of $139.97. If Jacob would have paid the December balance and cancelled the membership on 12/**/16, there still would have been a 45 day notice according to the cancellation terms. We are willing to waive the February balance and any late fees. This would bring the balance to $79.98. This would be the best we could do to assist the member in resolving the debt. We would not waive any further of the amount due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello, as I said in my complain I don't care about the personal trainer refund. That's not my issue that was just a first hint to show me how the [redacted] doesn't communicate with the NYSC location I was member with. I cancelled my annual membership 1 month before the expiration date. The manager gave me a paper where he wrote down CANCELLED OUT. But they are still asking me to pay for all the successive months as if I renewed my membership. I've been on the NYSC location last Tuesday I've spoken again with the manager who emailed, in front of me, the [redacted] to tell them that maybe something ran wrong when they cancelled me out. He said my cancellation was effective and well done and I don't have to be chase after for the collection. So, the manager told me I was right and all the documents I had were ok, but 2 days later [redacted] called me and told me that I have to show more documentation . I showed them what they gave me and what the manager told me was enough. It's not my problem if they didn't give me the right cancellation papers. I acted in bona fide, they didn't. They are taking advantage of their own mistakes. After I cancelled out my membership on August 2014 I email [redacted] asking if it was ok, if I should do something else to cancel me out. They never replied to this email. My request is just to cancel all my records as it should be done almost 9 months ago when I paid off my fees and I signed up a cancellation request.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It was such a lie, me and my another firend were there on 5/**, the manager clear stated it is $5 for 10 day trial. Not the membership nor $10 dollor charge. And they charge me again on 6/* for another $26.71 which is the memebership fee which I never agree to. As I meentioned in earlier email I tried to reach manager few times and never able to find him to cancel the membership. If the gym is playing this trick and drag all the consumers into this situation and then this is such a payment fraud. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have reviewed the situation and as a courtesy we have provided a refund of the $149.99 that Papa paid to Central Credit Services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello [redacted],Thank you for your voice message.Yes, I would like to reopen this case.1  How can this company charge me for a "Lock in Fee" for a year when I gave notice to terminate the month before the year began?I gave notice in December and they charged me a lock in fee the middle of January for the year.  The first two years I was not charged a lock in fee.  I also thought this was up to me if I even wanted a lock in fee?  Which obviously I do not.Thank you for your assistance.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although there is no one to pickup the phone at the number they provided, the gm has been attempting to resolve this issue since outset September 2014 and find that this matter is being resolved.
Sincerely,
[redacted]

Good Day,I apologize for any inconvenience. The member has 10 days to cancel and get all fees returned back to them. No refund is due at this time. I have canceled the membership and as a courtesy I have canceled the membership as well s waive the cancellation fee. Thank you

We have reached out to the member directly but [redacted] was unable to clarify the situation since he is out of the country. We expect him to reach out to us directly for further resolution. We were not aware in [redacted]' initial complaint that he took over a cancelled account since this is against our policy. On 9/**/2015 we enrolled [redacted] and [redacted] card ending [redacted] was placed on the account billing the Annual fee of $53.45. On 10/**/15 [redacted]' card ending [redacted] was placed on the account and the membership was changed to [redacted]. On 11/**/15 Genevieve disputed the $53.45 charge to her card ending [redacted]. This dispute caused a balance which [redacted]' card ending [redacted] was charged for $53.45 on 11/**/15. [redacted] disputed this charge on 11/**/15 which caused a balance again and he was billed again on 1/**/16 which went through. [redacted] dispute on 11/**/15 was settled in our company's favor which means that in the end she paid for the $53.45. [redacted]' dispute on 11/**/15 settled in [redacted]' favor which means he kept the refund for the charge. But [redacted] should not have been charged the $53.45 on 1/**/16. [redacted] should have received a refund for the $53.45 but instead we refunded him $106.90 which is more than what was due. [redacted] was charged $21.35 from 11/**/15 through 4/**/16 for membership dues each month. [redacted] used the membership so there is no further refund warranted. Since [redacted] did not sign the agreement we can cancel the membership at the end of the month with no cancel fee.

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

We apologize for any inconvenience. [redacted] enrolled on 8/**/2016 and we received the request to cancel on 9/**/16. We have cancelled the membership according to the terms of cancellation which require a 45 day notice which makes the cancel effective 10/**/16. The member is required to pay the...

Annual fee of $59.99 which billed on 9/**/16. The Annual fee is a term of the membership and is non-refundable. The member was charged the final prorated payment of $32.25 on 10/**/16 and has no further billing for the membership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]