New York Sports Clubs

Good Morning,I have escalated this to the *** *** and *** ***. I have been notified that the *** *** has reached out to *** *** and will work toward resolution.Thank you

Good Day,Our apologies for the inconvenience. I have reviewed the medical documentation and although it does not state the required months, I have approved it for cancellation and a refund of all monies paid on 3/*/2015. Please do not hold the representative of the club responsible,
he/she was requesting the correct document and may have not realized that there was a time requirement.The refund should be available in your account within 7-days.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** ***, *** *** of the club on *** *** @ *** has assured me YESTERDAY that this will be credited His number is ###-###-#### and I just spoke with him yesterday He confirmed that I would be receiving another credit for $We are now almost at the end of May so I will be suing for AN ADDITIONAL MONTH because yet another month has gone by where I can't use the facility If your next response is not satisfactory, you will next be contacted by *** *** *** who will be handling this legally I received a credit which was not applied until April ***; causing me to lose the entire month of April - that is why I am due this credit We will now be ending the month of May so I will ask for credit for May as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Day,Please provide documentation of your relocation so we can review for a refund.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While we are pleased that the business has replied to our response, our concern is not only the failure of the company to deal adequately with our original cancellation and ongoing unauthorized charges, but the fact that the business has over five hundred lodged complaints dealing with similar unauthorized use of credit card for charges.Closure for this complaint will require that the business explain why, and how, the unauthorized charges were made, and why it won't happen in the future.A copy of the cancellation confirmation has been sent and received by the *** location, which is also investigating the claim.We are considering a civil action against the business if the business does not provide an explanation for the unauthorized charges.We also plan to request that the Attorney General's office investigate potential fraud of the business in relationship to the unauthorized credit card charges, and have begun the process of contacting other members who have experienced similar issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I was called by the NYSC todayThe business in reference to complaint ID *** supplied a resolution that is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good Day,Rate Lock is not a "benefit" to the membership; it is a required fee associated with all memberships. Secondly, our agreements are not for months, the agreement is for a minimum of months or a "commitment" period. Once this period ends, memberships continue on a month to
month basis.Please see the club for a copy of your membership agreement.Thank you

Good Day,Rate Lock maintains the rate of the membership for the life of the membership. It is a fee paid every January *** on all "active" memberships. Active includes memberships in the day notice period. Rate Lock is not specific to the following year as stated in previous responsesNo refund will be submitted on this membership. Revdex.com - please either move this to some type of mediation or have the consumer contact an attorney to review the legality and legitimacy of the Rate Lock fee.Thank you

Good Day, I apologize for any inconvenienceThere is no refund due at this timeAn offer of an upgraded membership free of charge was offered as compensationMember choose to cancel membership with no cancellation fee

Good Day,It is not a benefit option because it is part of every membership enrolled since May 2011. The fee maintains the rate for the life of the membership, not the following year. This fee is charged to all existing memberships that are active on January ***. The fee is not refundable and is part of the membership.Thank you

Good Day,The $was a usage fee for using a club outside of the consumers home club. The $fee was due to our inability to collect the monthly dues on time. Both fees are part of the terms and conditions. Please see attached signed agreement.Thank you

Good Day,All fees are valid based on the signed agreement that is attached. *** *** is assessed every year on January *** and maintains the rate for the life of the membership, not simply the following year. Section describes the fee for any payments returned. All charges
have been presented to and acknowledged by *** ***. The charge that this is unethical is unfounded.No refund is due.Thank you

Good Day,I apologize for any inconvenienceIn order to refund we will need a copy of the cancellation for your general membership

Good Day,We have no way to prove identity theft; we can only provide the information that we have. The membership was enrolled online and has a corresponding IP address. My recommendation is to contact the police of FBI regarding the identity theft.No refund is due.Thank you

Good Day,Rate Lock is charged on January *** of each year and is not to maintain the rate for the following year, but to maintain it for the life of the membership regardless if it is months or years. *** ***'s membership is active as of January *** and is subject to the charge.
We apologize that the club advised *** *** to contact the corporate call center to reverse the charge. It is part of the agreement and non-refundable.Thank you

Good Day,The $credit has been applied to the February *** invoice. Instead of the $payment, *** *** will be charged $54.99.Thank you

*** *** was not charged any early termination fee. The request was made in December and was honored with the day notice that is required for all memberships. The effective date of cancellation was January ***. On January ***, *** *** was billed the $Rate Lock
Fee that is charged every January *** *** has been charged this fee times (2012-2015).The fee is valid on any membership still active on January *** as *** ***'s was. The fee maintains the rate for the life of the membership, not specifically for the following year.No refund is due.Thank you

Revdex.com:At this time, I have not been contacted by New York Sports Clubs regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This digital subscription was not by me. This does have my corresponding email but it was not done with my permission. I would venture to say that this was done illegally by a email hacker or identity thief. I've never attended NYSC during this period at all. There was no confirmation by NYSC sent to me or my mobile device. This is how most companies complete identity checks. I am due a refund for the 5 years of illegal charges. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Day,The Rate Lock Fee is not charged for the following calendar year, it is a fee, charged 1 time each year to maintain the rate for the life of the membership.  All active memberships are charged Rate Lock on January [redacted].  [redacted] requested to cancel on 12/*/2014.  All...

cancellations require 30 days notice, so [redacted]'s membership was active until January [redacted] and subject to the fee in accordance with the agreement.  I have attached a copy of the agreement for review.Thank you.