Nikz At The Top

First, my apologies for the frustration this has caused. No excuses. I have checked and the check should be cut on Wednesday October 19th and mailed on Friday the 21st. If you don't get it the week after that, please email me directly a* *** Again, I
apologize for the inconvenience and frustration. We will also use this situation as a training topic to help avoid in the future and thank you for your business in the past

"In reviewing this account. It appears there was a credit balance of after closing this acct. There was a container removal fee that was billed to acct and not paid.The remaining credit balance of was applied to off set partial payment of deliver fee and giving account a zero balance. This was done to stop any additional penalty fees from billing to the account

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The account was set up by our central customer service center. Unfortunately, the service was outside our service area. We delivered a cart and put the account on the route. We were notified by our driver that it was outside the service area. We continued to pick up the
account during the process of cancelling the service and refunding any money paid up front by customer. We failed to contact the customer from our call center after cancelling the account leaving the customer wondering when the cart would be removed. We will have the container picked up today the 21st of September. Our apologies as we strive satisfy all potential and current customers

I had my best A/R CSR research this issue to no availSpoke to Site Manager Mike B*** and we agreed to issue a credit to this account for the outstanding balanceI tried to call Mr*** to discuss the situation and our planMr*** did not answer so I left a detailed message that a credit
in the amount of $was issued on his account for the outstanding balance and all late fees were removed from the accountOn the message I explained to Mr*** he owed a balance of $for January - March serviceI also left Mr*** both my direct line and my company cell phone number and instructed Mr*** to call me with any questions or issuesI did apologize for any inconvenience this issued may have caused Submitted,Charlie B*** - Customer Service Supervisor

I have talked with the customer and apologized for any inconvience Also cleared the customers account as she requestedShe thanked me and said that if she needs anything in the future she will give me a call

Please send me the photo to my email address below and I will work with my Operations Team to research the situation. The Industrial trucks are apart of our division and are located on the same site as the rest of our trucks. Not sure whom told you otherwise. I had my Operations Clerk reach out to the contact information to get more information as to open up a pending claim we needed further information to process. Please send me you contact info and I will get you in touch with the person responsible for handling claims at our division. I appreciate it. Shane O***Division Controller***
***

we will credit the account as requested and follow up with the customer

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I rejected this
response because I was waiting to see if my garbage was going to be picked up on Friday April It was notThe truck was on Benwood hill and on Fishers Lane at about 3:They picked up the very first house on our lane and thats itLater in the day we received a phone blast that said again "due to unforseen circumstances, garbage was delayed and will be picked up on Monday"Thats weird because I saw the garbage truck on our laneThis is was makes me angryThey were on the lane but could not just go out the laneThis is the 4th Friday in a row that our garbage was not picked upI am sure if I didnt pay my bill for a month, I would get a letter and be expected o pay my billI am just expecting my garbage to be picked up the day it is supposed to beWhen our garbage day was Tuesday, we had no issuesI feel I get an answer saying they will councel drivers etcjust to appease me.Thank you for your time in this matter

We are crediting her an additional $on the 9/invoiceOnce she receives her next invoice in October, she will call our Sales Manager directly upon receipt and verify that it is correct, and that she sees her creditShe wants to pay $total per month. This will achieve that for her

we will get the carts removed we are trying to find his address

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The rep and supervisor spent a
lot of time with Mr***We
explained and showed the customer where our invoices and agreements stated
increases could be madeWe
worked with the customer by lowering his rate and offering to provide a time credit
for $as a resigning bonus The
customer declined the credit and believed we breach our agreement pricing We
explained and showed the customer on his agreement where the contract stated
the pricing was guaranteed for only months- the customer started with us in
September 2004- below is his rate historyHe was increased about once a year
and we reduced his rate several timesNot once was his rate ever doubled or increased
to $4,a monthWhen he left his rate was $about $more from his
rate6/01/15 6/25/REG BASIC SERVICE 1,9/28/
12/31/REG BASIC SERVICE 1,We
showed the customer on the agreement where it stipulates rate adjustments may
take place from time to time“Company may, from time to time by notice to the
customer, increase the rates provided in this Agreement to adjust for an
increase in: (a) disposal costs; (b) transportation costs due to a change in
location of Customer or the disposal facility used by Company; (c) the Consumer
Price Index for all Urban Consumers; (d) the average weight per cubic yard of
Customer’s Waste Material above the numbers of pounds per cubic yard upon which
the rates provided in this Agreement are based as indicated on the cover page
of Agreement; or (e) Company’s cost due to changes in Applicable Laws“ It
doesn’t require the customer’s consent if we increased for the above reasonsWe
explained and calculated for the customer that we only charge 10% city taxWe
offered to work with the customer on pricing and credits to retain the business
not due to any admission of breachThere was never a breach I’ve added all this additional information to thoroughly
respond to Mr***’s
complaint and his request for a refund of $35k in alleged overcharges

Spoke with *** on 9/at 11:AM and we will be removing our containers at charge and the account will be closed with a balance

container were delivered on 3/1/customer confirmed serviced

Working with credit and collections, we have sent this customer what we call a point letter It explains their options to them or legal action will be taken This customer owes us close to $

This letter is to inform you that after thoroughly investigating and upon reviewing the information which Ms*** *** submitted we have found that our driver did not cause the damages shown in the few pictures or evidence providedMany other Haulers use this back alley way to service their
cans and based on how our drivers approach our small container we could not have caused the damages to MsErdie propertyI would be more than happy to re- evaluate this decision if better or more supported information is submittedI have attached for your review some of information which helped us in our decisionI have also notified Ms*** of the sameRegards, Jean-Pierre T*** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and I confirm that the mattress was retrievedI am still extremely disappointed in the response and communication of my local Republic Service providerI hope that if I ever have need of this type of service again, I do not experience the same frustrationWhile I understand that this type of pick up is contracted out, it was not a unique request, so I can't fathom why it was such an extended ordeal
Regards,
*** ***

I reviewed this customer’s account and called *** ***. We had a very nice conversation and it was interesting to hear the problems she had trying to reach us. After all was said her concern was the collection agency and additional billings. I assured her that I notified RMS
to close the account and that it was sent in error I also let her know that the payment she sent in for the February invoice was sufficient and I was making sure all the billings for removal etcwere being closed outI did ask her if she was ever wanting to shop for prices on service to give us a call and to tell the person she talks to that she was a customer in the past so they can pull up her old account. I put a Fnote on the account to let them know she was a good customer and requested they give her a low price to make up for the difficulties she incurred trying to get her problems addressedI told her many positive changes were being made within our system for our customers so these problems can be prevented All the billings for removal fees etc were written off when the account was closed *** was very pleased and satisfied after our conversation- Cathy L***