Nikz At The Top

Message from ***:There is no balance on this accountIt was credited off. I have already called this customer and got voicemail. I did call customer and left two messageCustomer Information:*** *** *** *** *** ***
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***Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: ***@***.***

Customer has been a customer and received service since 2011, within our system I show several notes where customer has called in about service, deliver of containers, etcAccount was closed on 8/30/due to non-payment not by the customer's requestWhen closing accounts we use the Service interruption date as the closure to ensure that the customer is not billed for services that they did not receiveCurrently the amount due on the account is $this is for service from 7/1/16-8/30/16, removal of the containers, Service interruption fees due to non payment, and late fees, all allowed by franchised contract

Republic Services Sales Rep Dan T*** reached out to Meg W*** to review her concerns and to work with her to find a resolution that would satisfy all parties. We have offered to apply a one-time good faith credit of $to her account and to ***egotiate all contracts with the involved
customers to lower their monthly rates and equalize their payments for the shared container. Meg W*** asked us to please close the *** case. She is under a deadline to complete a project but feels confident that we will work with her in an amicable resolution. Mrs W*** commented that just the fact that we reached out to her speaks well of our company- Dan D***, General Manager

I reviewed this customer’s account and called *** ***. We had a very nice conversation and it was interesting to hear the problems she had trying to reach us. After all was said her concern was the collection agency and additional billings. I assured her that I notified RMS
to close the account and that it was sent in error I also let her know that the payment she sent in for the February invoice was sufficient and I was making sure all the billings for removal etcwere being closed outI did ask her if she was ever wanting to shop for prices on service to give us a call and to tell the person she talks to that she was a customer in the past so they can pull up her old account. I put a Fnote on the account to let them know she was a good customer and requested they give her a low price to make up for the difficulties she incurred trying to get her problems addressedI told her many positive changes were being made within our system for our customers so these problems can be prevented All the billings for removal fees etc were written off when the account was closed *** was very pleased and satisfied after our conversation- Cathy L***

I WILL HAVE THESE CARTS REMOVED TODAY I HAVE A SUPERVISOR ON HIS WAY

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This letter is to inform you that after thoroughly investigating and upon reviewing the information which Ms*** *** submitted we have found that our driver did not cause the damages shown in the few pictures or evidence providedMany other Haulers use this back alley way to service their
cans and based on how our drivers approach our small container we could not have caused the damages to MsErdie propertyI would be more than happy to re- evaluate this decision if better or more supported information is submittedI have attached for your review some of information which helped us in our decisionI have also notified Ms*** of the sameRegards, Jean-Pierre T*** General Manager

An exception was made in August but we cannot continue to honor late payments

I have reviewed both accounts and show that the old account has been closed and there is no longer a balance on the account from the . The reason why you are receiving calls recently is for the current account # *** showing a balance owed of $sitting in days.
After a review with my Credit and Collections department, she confirmed an E-mail was sent to you stating that the credit card you have on auto pay was declined I have attached the E-mail that was sent. Most instances if a new card with an updated expiration date has been obtained by you or different codes need to be entered for security purposes, you will need to log in and update that info. Our Collector is also calling you to discuss what needs to be done. If you can get that info updated as you said there will be no reason for you to receive collection calls in the future. We apologize for the inconvenience

I have submitted a credit for on this account per the customer was not to be charged the removal fee of the container. When credit post I will submit request to have refund check sent to customer. I apologize for the trouble to which this has causedI assume I am to have check sent to the new address

This area’s service schedule is being moved to the second load for the driver. This will put him on site to service the dumpster between 8:and 8:going forwardThank you

A $late fee was assessed on the final invoice. The customer had a $invoice on 3/which the customer did not pay as they asked to cancel the accountWhen the system generate the next invoice on 4/to generate the $credit less the $removal the 3/invoice was past due therefore
generating the $late fee. We will process a $refund to the customerThank you

Supervisor Erlinda R*** spoke with the customer (*** ***) yesterday about her service issuesShe claims she has been missed frequently and would like it resolved. Erlinda gave the customer her contact information if problem continues. She will speak with both recycle
and trash driver about the issue. HOT stops have been created for drivers route maps. Erlinda will inspect this stop in the weeks to come. She was given service yesterday

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We will credit her account the $requested. This was for our routine annual price increase to cover increasing operating costs plus an additional increase to cover the landfill cost increase charged to us by the County. Our apologies for the inconvenience and thank you for your
business

Customer will be issued a one month credit of $todayTrash and Recycle schedules will be aligned to same day the week of April 16th

This damage claim was submitted to our insurance company, CCMSI After their investigation, it was determined that the line was lower than required So this claim was denied on 11/24/ Nancy D*** from CCMSI communicated this to the home owner via phone call

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer has been issued the refund. We will check to see if cleared the bank. Apologize for any inconvenience

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***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***