Nikz At The Top

The yard waste service has been closed effective 1/31/15. There is no money owed at this time. Account is paid through June and an additional credit will show on the next invoice for the Jan - March yard waste service. The account has been removed from suspend status and service
will resumeAll fees have been removed

Spoke to *** and was able to work through the issues that she has been having on her account and come to a resolution to reopen her account. I emailed *** all of the information as to what adjustments I made on her account so she would have it in writing as well as the local Accounts
Receivable contacts in case she needs it for the futureCredit memo that was on old account was moved to new account and her new account will be reopened. I confirmed with *** that I had addressed all of her concerns. Thank you,Heather R***

Update from Amy R***, Operations Clerk, Republic Services: Mr*** and I had a long and full filling conversation regarding RS new call center. In the end he will be happy to contact the Revdex.com to report to them that we resolved the conflict and that our company took
responsibility for our actions. I will be getting a credit to his account to zero out the balance and then issue him a refund in the form of a check for the amount of the amount he paid for two months of servicebut never had us as a hauler payment came in to avoid being sent to collectionsAlso I will be sending out a letter to confirm the actions taken on our part. Thank you

This is the response from our General ManagerRepublic Services sold this business to Waste Connections in September. - This customer is serviced by the Elgin/Aurora BU- Elgin/Aurora BU
was sold to Waste Connection’s on September 11th 2017- This is a Waste Connections company now

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We agree that we met our obligation to *** and removed all of their waste throughout the period. In order to settle your contention that the service days have been under-provided at per week in lieu of three a week over the period in dispute you requested a settlement of a $credit, which I agreed with. We will provide the credit on your next invoice

Per the request we will remove our container on November 1, Issue credit for September and October

Operations spoke with customer and explained that we were waiting on a call back to have the container removed once it was off loadedContainer was removed on 3/18/

The phone call was to my wife and not me (the complainant) and from
the LOCAL office and means NOTHING - I tried to call them back and only got a recorded messageI want a statement from the billing authority showing my balance as $- these people cannot be trusted!
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Customer was communicated to by Customer service that he would be getting a refund but he wanted us to cut a check that day, we talked to customer yesterday and explained the process, and also confirmed he should not have been charged the removal fee as we were able to remove his cart on the day we
scheduled to remove it which was has last pick up day. His check is scheduled to be cut on Friday August 14th and communicated this to him and also let him know he is not being charged the removal fee. He is happy with the outcome and understands the process. We regret the customer had to be let go and appreciated his business during our service time with him, we also regret having the mistake on the charges for the removal. He also has my Division Managers phone number should he have any additional questions or problems. Please let me know if you need additional information. Thank you,*** ***
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I am a current Republic Service customer and have been since under Consolidated and even after Consolidated has gone under the Republic nameThis is NOT in regards to the recent franchise agreement between the *** ** *** *** and RepublicThis issue is strictly with Republic charging my residential building as a commercial buildingI have documentation that they have charged me and another customer different rates for the SAME service and same productI am charge $while the other customer is charged $I am being charged times higherBy the years end, I will have been charged upwards of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have not been able to reach them yetI could not understand the message they left me, it was not audible

the business was not aware there was another agreement in force nd the County health department knew of the first contract along with the city attorneyFirst of all the city administrator did not follow the proper bid process as per missouri law; second there was tobe a townhall meeting with the citizens to hear all proposals and then agreement with board of alderman before there is an agreementThe first time the socalled agreement was done behind the aldermens backThis is procdeeding to the state attorney general

We spoke to MrsM*** upon receiving information from our customer service departmentWe were able to uncover that during the move we had closed the account at the previous residence but hadn't opened up the account at her new residenceThis caused a delay and service wasn't performedThe
correction has now been made in our routing and billing system and we apologize for the mistakeWe would like to thank MrsM*** for being a customer and apologize for our mistake

We have removed the "Select All" featureCustomer has been credited back for the errorWe have reviewed the approval screen warnings on the amounts to be charged and believe there are adequate opportunities going forward for customers to review the total charges before final payment is sent

We were unable to reach the customer by phone and after multiple attempts we did respond to her by email. We thanked her for her years of loyalty and explained why rates increase as well as why she could see differences between her rate and her neighbors rates. We did
put in an additional credit of $+ fees for January thru May to make all of her new price. We also advised her to let us know if she has any additional questions or concerns about the issue

A refund check was mailed out to the customer on 12/11/15. As of today, 1/11/16, we do not show that it has been cashed. We are reaching out to the customer to see if it was ever received

I talked to the customer *** ***. I made him aware that on the 2nd page of his statement each month it states "If service is canceled during a billing cycle, the customer will remain responsible for all charges, fees and taxes through the end of the billing cycleThere will be no
proration of billing, and the customer will not be entitled to a refund for the period between the notice of termination and the end of the current billing cycle". I told him, however, that since his cancellation was so close to the beginning of the billing cycle we would make a one time exemption for him and credit the additional balances on the account. The account balance is now zero and the customer is satisfied and happy.Thank you Terri S*Billing Coordinator

All I ask is that my trash is picked up as scheduled every weekWithout having to call them times and waiting days past my scheduled day