Nikz At The Top

Sales Rep Jennifer C*** spoke with Matt and agreed to terminate his contract without the termination feesThe contract will expire on 2/28/and Matt will be responsible for the remaining balances on the accountI confirmed this with both Jennifer and Matt and the matter has been resolved

Our operations manager has spoken to the customer about the issue. We will not be issuing a credit

I appreciate your patience as we work together to try and resolve your concernsIn your response, you make reference to the terms of the contract and its associated terms and conditionsI would like to suggest that we enter into a new year agreement versus the year rolloverI would like to note that the terms and conditions in our customer service agreements are industry standard and are not intended to take advantage of our customersRather, the terms and conditions allows us to plan our business and to be prepared with proper staffing and equipment to service our customersI would like to help resolve this dispute by discussing continuing our business relationship by coming to an agreement to a new year agreement Please contact me at your earliest convenience to discuss at ***Gail V***- General Manager

We are sorry that you had such a poor experience with us. Your check is cutting Friday 3/for the amount owed to you

We have contacted the customer and left a message to call usWe have had the container delivered for her by a supervisorThere was no trash out at that time for the supervisor to take while he was thereWe have also issued a $credit on the account for the customers
inconvenience of having to wait for the delivery

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIf however, the old routine of skipping days and or weeks occurs again then free service does not amount to anything and is simply smoke
Regards,
*** ***

Amounts were credited to account. We do not show anything owing from this customer

We will contact *** to advise them this is resolved and will also send a zero balance due letter so that the customer has it in writing. There is a small refund being processed that will go out as well

To whom it may concern:We have tried to reach this customer several times and have been unsuccessful. As this customer explains this was an account that was acquired along wit the purchase of his friends business. When his service was cancelled he was charged the standard removal and
closing charges. We wish that we had been able to continue to service the business as a customer.Prior to any notifications, we had already processed a credit on the account for $on December 1, 2016. The customer should not receive any more phone calls to collect this debt.Thank you for the opportunity to report the resolution.Very best,Dave C***General ManagerRepublic ServicesBU-South Shore & Cape Cod

Revdex.com:
ThanksThe containers were delivered - but that was not what I was asking
forWhat I was asking for is for Republic Services to remove the branches from my lawn as promisedThankfully they did that on 08/(I think)My only request to them is to improve customer service and not expect multiple reminders from the customer (phone calls from my side), before acting on a request.
Regards,

A credit for the Service Interruprtion fee of $was issued to the customer's account as was a credit of $for the non-scheduled pithat was scheduled. There was confusion on a payment that had been applied to the wrong invoice and was reversed off and then applied to the correct
invoice. I attempted to contact the customer by phone and was only able to leave a message. I sent a detailed e-mailed to the customer explaining what I had done

Yet another story as to why my service was cancelled without my knowledge. Of the four people I spoke in two different offices, no one ever said my payment was late and that was the cause for cancellation. I find it hard to believe that was the case. I'm beyond frustrated with this matter

*** *** account at *** *** *** *** *** *** for non payment. He does not have current account with Republic Services. No service would have been provided since 1/31/14. Please see attached screen shot from our billing portal showing the account closure and
address reference. Thank you Molly M***Controller

I have contacted Republic Services multiple times to try and resolve this issueI have no confidence that they will handle this correctly which is why I contacted the Revdex.comI would like a more detailed response through the Revdex.com about how they are going to resolve thisThanks

I truly apologize if the information I supplied is not total accurate and that it may have offended anyone. I can only report back the information supplied to me by the drivers and supervisors that evaluate the complaints. I would assume that the decking is what they are referring to as construction material but you are correct it should not be. Please accept our apologies that you have not been serviced correctly because of the confusion and I will personally make sure that the route sheet is noted with your address to ensure proper services. There are a few times that service may run a day behind and the city is notified when this happens because the volume of set outs during a specific week. The contract with the city is for yards per home per week about 200lbs of material per week per home. The information should be available per there website. Once again I apologize for the confusion and please call me anytime you may have a service issueMy cell phone is ***

The credit was just submitted last weekThe billing went out on the 28th of JanThere is no balance due

We apologize about this situation, we will gladly be issuing a credit. We have left a voice mail for you. Please reach out to Denise S*** at *** for further details. She will also be reaching out again later today

Mr*** was visited at his office on Wed10/5/by his Account Manager, Kevin A***, to review his credits that were previously applied to his accounts. Mr*** provided backup up receipts of payments for review. His Acct Mgr is currently reviewing his open balances vshis payment receipts. Follmeeting scheduled for 10/13/for resolution of dispute. Robert S*** Sales Manager

Good Afternoon, The account is showing closed. *** did back date the account to 10/31/and the container will be removed 11/21/17. Please call *** at ***or Audra at *** if the container is not picked up that day. I apologize for any inconvenience and thank
you for your service. Have a great day!Audra R***Republic Services