Nikz At The Top

Re:complaint #***. Rebuttal Republic Waste informed you they would contact the customer to resolve the issueTo date that has not occurredThis response by the company is consistent with the statements from each of the
three employees I talked with prior to filing the complaintEach time I was told someone would be contacting me to resolve the issueAgain, no one has contacted me. Therefore I request this complaint remain open until the matter is resolved. Thank youDrexdal P***

We will refund the money as requested. I will also follow up with the driver that is responsible for this route

I spoke with *** he stated he recived a call from Republic stating he was past due I checked both accounts Open market and Franchise there is no past due balance and both accounts have been closed out, advise *** we are refunding him $and I have entered the removal for Monday February 26th customer stated if the system did not show it was ok I sent a follow up email as well just in case and gave all my information in case he comes across any issues. thank you

This customer has been servicedThe driver informed the customer of the correct service days for their yard wasteMrs*** is aware of the service days and her trash has been serviced

Called customer today 7/15/15 at 3:40pm got voice mail left message with my contact information for customer to return the call. I will try to reach customer again. The account is currently closed and no balance due

Since the customer’s rebuttal included different information than the original issue, I called to verify that we understood each otherI reiterated that he was “grandfathered” in to the unlimited bags program and while that is not an option for new customers, he was still able to use that program as an existing customerI also restated that he had the option to change service levels and pricing at any time, but had not called to do so He then informed me that, some time ago, he had placed extra bags out and we did not pick them upI asked if he had called to let us know, so we could have rectified the issue by sending the truck backHis response was “no”I apologized for our error and explained that we could not correct an issue we were not informed ofAt that time, the customer ended the callIt seems the customer was originally trying to lower his rateWhen he called in as a “new customer” and inquired about unlimited bag service pricing, he was correctly informed that we no longer offer that service to new customersI believe he assumed that we discontinued that service for existing customers as well, and therefore felt we over charged himHe was still able to use that service and if there was problem with extra bags being missed, we could have sent a truck back for pick up, if we had knownI cannot refund the customer for years of unlimited service, since his service level did not change and he was able to place out as many bags as he needed during that timeHowever, I will credit $for the partial miss of extra bagsThe refund will be processed in 8-business days

Ms***, As I stated on the phone, let me start by apologizing that you were not transferred to a supervisorIf one was not available you should have been transferred to a voice mail and then received a return call. You have been a valuable customer for many years and I want you to know that I appreciate your business. My understanding is your concern about your rateOur costs in this industry (as with all industries) continue to riseThis includes maintaining the landfills and general business costsHowever, we do strive to provide you with affordable service that is manageable for you and we are always willing to work with our customers. Here is a quick overview of your base rate prior to the adjustment made on 02/16/These were the charges for every three months of service.6/01/15 0/00/ $78.006/01/14 5/31/ $72.136/01/13 5/31/$64.693/01/12 5/31/$60.463/01/11 2/29/ $55.986/01/10 2/28/ $53.012/01/08 5/31/$50.106/01/11/30/$47.829/01/04 5/31/$43.475/07/03 8/31/$42.00 In addition to the base rate is the fluctuating fuel and the environmental charges which are a percentage of the base rateThese percentage have also changed over the years. By changing from a quarterly invoice (where you would have the fees on invoices) to an annual invoice (where you will have these fees only once) will be a saving for you. While I cannot go backwards to make adjustments, I do appreciate you taking the time to express your concernsYour feedback is very valuablePlease accept a credit for months of service on your latest invoice in the amount of $I will request this amount be refunded to you. Thank you,

Customer satisfied with resolution

The County has hired a 3rd party to remove debris that were generated from the stormWe have been instructed per the Hernando County , we should only service the yard wasteI have attached a picture of the debris which is not debrisThe 3rd party will service this soon

Please provide a date the refund is/will be mailed and the expected date of receiptPlease also provide a tracking number for the refund

Customer states she has canceled service over a month agoI apologized for the experience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***When I spoke with Tammy in the local office for my area, she was able to resolve the matter immediatelyThis stands in stark contrast to the previous two weeks, in which I contacted the Customer Service department repeatedly with no resolutionThanks to Tammy's quick response, I now consider this complaint resolved
Regards,
Adam N***

I did not owe any late feesI cancelled service with them on October 10th, they wouldn't stop service until 10/31.I had previously paid in September - the check cleared on September 8th, I did NOT owe a late fee for September - therefore; I didn't pay the late fee for that.I also refused to pay the Service Interruption fee they attempted to bill me, because they also billed me for the service for that same time period - I paid for the service & received the service.I refused to pay them to pick up their container because why should I? Why should a customer pay a company to pick up their own property? I did speak with a Supervisor Friday morning and she said she was having it removed from collections and the balance was now Zero - but that didn't happen until they were contacted by you - the Revdex.com.They run a scam with these charges and I still question the legality of billing customer for container piwhen they cancel service - as well as billing for both service & service interruption for the same time frame - that's a double billing any way you look at it. They have some very sketchy business practices

Customer will be placed on a watch list to ensure driver recovers on a regular basisAny customer who is serviced after their service day is still being provided the serviceOur goal is to service every customer timelyWe will place customer on watch list for driver to report if stop is not at
curb and to ensure customer is serviced on scheduled day moving forward

*** was contacted, a credit for $was processed for his December service

the trash has not been collected The business has, again, not followed through

I called and left a voicemail for *** *** to call me back regarding this. Travis B***

We apologize for the confusion surrounding your pick up day changeWe realized there were a few of our service areas that received postcards reflecting the wrong day of the weekWe did a mass call to those customers on the Monday when it was brought to our attention, advising that the pick up day
for that area was really ThursdayWe will not be able to change the day back to Monday at this time, as collection day decisions are based on several itemsWe are no longer in your area on MondaysIf you would like more information please call our customer service department at ###-###-####

Per Division Manager Mike B***: Supervisor Fred Glass contacted this customer this morningCustomer stated she called the Revdex.com back to retract the complaint as her trash was picked up….MB....entered by Charlie B***

A credit will be issued to the customers account today. We will have the customers Sales Representative reach out to the customer to work out the details