Nikz At The Top

Good evening.  We have received the customers complaint and have reviewed the notes on the customers account. The customer has requested to meet with Republic Services in order to discuss their collection schedule.  I will facilitate the meeting and have our Operations Manager, Tricia...

Blystone, attend this meeting with our Operations Supervisor, Greg S[redacted], to ensure that there is a resolution that satisfies the customers concerns.   If you have any further questions please feel free to contact me directly at [redacted]   Thank you for contacting us. Glenn K[redacted]General Manager

We have made numerous attempts to reach Mr. [redacted] to discuss and resolve the issue at hand without success. We will continue to attempt to contact Mr. [redacted] and come to an agreeable resolution.

We apologize for the inconvenience that the customer experienced with Republic Services. We devote ourselves to excellent customer service and had no idea this has been going on. We are going to remove the customers containers at no charge and issue a credit for 85.19 that they should receive...

in 14 days.

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The prior customer was contacted today on 10-13-16, and all his concerns were addressed. We came to an amicable resolution.

will remove the 60 day charges per our terms and conditions. But customer is responsible for any open invoices where services were rendered.

On 3/26/2018 we reduced Ms. [redacted] rate please see the attached document to support. We reached out to Ms. [redacted] to confirm the new rate which was a price match from a competitor. She has since declined our service and went with a competitor, we will credit Ms. [redacted] account the...

$141.00 because we valued her as a customer when she was with us.

We have waived $85.00 in fees from Mr. [redacted] account.  Mr. [redacted] is currently enrolled in My Resource, which provides him access to his account 24 hours a day.  This also provides him the ability to ensure all payments are made by the due date to avoid any further issues.  We...

apologize for the inconvenience.

The Sales Coordinator and the Sales Rep have both spoken to the customer.  She was not pleased with the service she was getting from Waste Connections prior to us purchasing them.  We did try to save the customer, but due to her lack of satisfaction with Waste Connections, we were unable to save the account.

Credit of $34.37 has been issued to Ms. [redacted]'s credit card as requested. Please allow up to 3 business days to see the refund.

Again, we apologize for the missed service issue that spurred this complaint and are sorry for any frustration that was caused.As for the cancellation itself, the request was honored immediately.  Normal procedure requires a phone call (how would we know to cancel the account otherwise?) and the container is also normally removed on the following service day.  In the case of this customer, it was Wednesday service.  Both trash and recycling containers were removed the following Wednesday, as scheduled.Thank you,Carey L[redacted]

We apologize for the delay in delivering the containers. The containers were delivered 06/09/17. Thank you

I have been promised new containers for months and 10 times. When I see them Ill believe it.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have exchanged voice mail messages with this customer twice.  The customer signed up for quarterly service in August and cancelled in September.  He also requested additional services (second trash cart) beyond the standard service level, which incurred additional charges.  The bill...

also included standard delivery fees and when the account was cancelled, the standard removal fee was included.  When the invoices were not paid, late fees automatically accrued to the account.  When he called to cancel his account, our service reps will typically adjust the balance so that billings don't accumulate like in this situation.  We have credited all open balances on the customers account and zeroed out his balance.  We have also immediately removed him from our collection call list, so no more calls should be placed.  We apologize for not addressing this issue in a more timely fashion and we have reviewed internal responsibilities to avoid future issues.  My last voice mail to the customer informed him of our actions to clear out all balances due and remove him from the call list.

No. I was not ever advised of cancellation fees. I was not 2 months late on my payments as I had paid you twice in March. On 11/22/17 I was in the hospital to have my baby and called you when I got home on 11/24/17 that my bins had not been picked up. I was then told that I would have to pay an...

extra 39.99 to have it picked up that Monday coming up. I want all of these fees taken off. I will pay the 21.62 that is left on the account and I will not be coming back to you for services.

Customer will receive a visit and rates will be renegotiated.

I have contacted Mr. [redacted] and apologized for the confusion and issues that he has experienced.  I waived his first invoice due to the nature of the issues he experienced and escalated to get his carts delivered to him next day.  I also waived the extra charges that were pending on his...

account.  Mr. [redacted] was accepting of the resolution and is waiting for his carts to be delivered.

Dear Sir,I did review the notes on the account for [redacted] and [redacted], [redacted] Wheeling, WV.  There are no notes regarding problems with service.  (please see screen shot below)  I apologize for the service delays.  I will offer a good faith credit in the amount of $22 that will be applied to Mr. & Mrs. [redacted]'s account.If you have any questions, you may contact me. Sincerely, Vicki WolfeDC

We have reviewed the customer's account and do see that in fact the account should have been closed back in November 2016.  We apologize for this oversight; the account will be closed retroactively and the container will be removed.  This should zero out the balance.