Nikz At The Top

We will have the Sales Professional contact the customer today for a resolution.

No. I was not ever advised of cancellation fees. I was not 2 months late on my payments as I had paid you twice in March. On 11/22/17 I was in the hospital to have my baby and called you when I got home on 11/24/17 that my bins had not been picked up. I was then told that I would have to pay an...

extra 39.99 to have it picked up that Monday coming up. I want all of these fees taken off. I will pay the 21.62 that is left on the account and I will not be coming back to you for services.

Again, we apologize for the missed service issue that spurred this complaint and are sorry for any frustration that was caused.As for the cancellation itself, the request was honored immediately.  Normal procedure requires a phone call (how would we know to cancel the account otherwise?) and the container is also normally removed on the following service day.  In the case of this customer, it was Wednesday service.  Both trash and recycling containers were removed the following Wednesday, as scheduled.Thank you,Carey L[redacted]

On 3/26/2018 we reduced Ms. [redacted] rate please see the attached document to support. We reached out to Ms. [redacted] to confirm the new rate which was a price match from a competitor. She has since declined our service and went with a competitor, we will credit Ms. [redacted] account the...

$141.00 because we valued her as a customer when she was with us.

We apologize for the inconvenience that the customer experienced with Republic Services. We devote ourselves to excellent customer service and had no idea this has been going on. We are going to remove the customers containers at no charge and issue a credit for 85.19 that they should receive...

in 14 days.

The prior customer was contacted today on 10-13-16, and all his concerns were addressed. We came to an amicable resolution.

We have waived $85.00 in fees from Mr. [redacted] account.  Mr. [redacted] is currently enrolled in My Resource, which provides him access to his account 24 hours a day.  This also provides him the ability to ensure all payments are made by the due date to avoid any further issues.  We...

apologize for the inconvenience.

We have made numerous attempts to reach Mr. [redacted] to discuss and resolve the issue at hand without success. We will continue to attempt to contact Mr. [redacted] and come to an agreeable resolution.

We apologize for the delay in delivering the containers. The containers were delivered 06/09/17. Thank you

[redacted]...

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have exchanged voice mail messages with this customer twice.  The customer signed up for quarterly service in August and cancelled in September.  He also requested additional services (second trash cart) beyond the standard service level, which incurred additional charges.  The bill...

also included standard delivery fees and when the account was cancelled, the standard removal fee was included.  When the invoices were not paid, late fees automatically accrued to the account.  When he called to cancel his account, our service reps will typically adjust the balance so that billings don't accumulate like in this situation.  We have credited all open balances on the customers account and zeroed out his balance.  We have also immediately removed him from our collection call list, so no more calls should be placed.  We apologize for not addressing this issue in a more timely fashion and we have reviewed internal responsibilities to avoid future issues.  My last voice mail to the customer informed him of our actions to clear out all balances due and remove him from the call list.

The Sales Coordinator and the Sales Rep have both spoken to the customer.  She was not pleased with the service she was getting from Waste Connections prior to us purchasing them.  We did try to save the customer, but due to her lack of satisfaction with Waste Connections, we were unable to save the account.

will remove the 60 day charges per our terms and conditions. But customer is responsible for any open invoices where services were rendered.

Customer will receive a visit and rates will be renegotiated.

Credit of $34.37 has been issued to Ms. [redacted]'s credit card as requested. Please allow up to 3 business days to see the refund.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have been promised new containers for months and 10 times. When I see them Ill believe it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My name is Doug R[redacted] and I am the General Manager in Northwest Indiana. I have personally called Mathew and talked to him direct and we will credit off the $24.00 and $5.25 fee. I can be reached directly at [redacted] if there are any future questions by any party, thanks......

Called customer regarding his service.  The driver is currently on his way back to pick-up the missed cans.  The customer was provided with direct numbers he can call if his cans are missed again.  We are considering this matter resolved.