Nikz At The Top

I guess my complaint is not done - Republic left a voice message on or around the 8th saying my account was now zero then yesterday on the 13th they call and leave a voice message on my phone about my outstanding balance and today on the 14th I get a FINAL NOTICE ABOUT MY $114.91 SAYING THEY MUST NOW TURN MY ACCOUNT OVER TO A COLLECTION AGENCY unless I paid in full within ten business days from the date of the notice 11/07/15.  I would just assume that this notice was sent before they zeroed my account by with the voice message yesterday it doesn't appear so.  Thank you for any help you can give.  [redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gin K[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer has been contacted today. Issue resolved to customer's satisfaction.

I have been told that a check has been sent on various dates, yet I never received. I was contacted this week by Chrissy who has indicated that she will have another check issued and overnighted so that it can be tracked. If this happens, then the issue will be resolved.

Republic Services does not require contracts for residential services.  Delivery and removal fees are charged to all customers.  This cost is charged to refurbish the container after customer usage. All containers when removed are power washed and wheels and lid are...

replaced with new equipment. These fees are assessed by all residential customers.  The charge is $25.00 per container.  Mr. [redacted] was originally charged $50.00 for the removal of his recycle bin and trash container.  That fee has since been cut in half and we are now requesting a payment of $25.00.

I received a call from Republic waste supervisor Mike. I explained to him why the trash was not out for today's service is because they came only a few days prior to pick up the late service from the wrk prior. Again, as previously stated, this happened at least 4 times , not 2, as the supervisor would only attest to. He then explained why the trash was skipped, bc I was putting trash in the extra bin, WHICH THEY PROVIDED ME WITH. I admitted to my fault as half of the problem, Mike however would not take any responsibility regarding why I was provided with a different bin with a different color that caused the confusion in the first place. He then got upset and refused to apologize for their at fault service issues. I have never been so disrespected by any company by managerial staff in a service recovery situation. I am even more displeased than when I made my prior complaint. Mike could not meetehalf way and used condescending comments instead of resolve. Service still an issue, I will not stay quiet until  something gets done.

I have made a call to the customer and left a message. We are going to place the customer on a hot list. This hot list will stay in effect for 6 months the driver will be calling in this account to our dispatch and it will be log into our system. we also will credit the customer...

$15.00 towards his account. We do apologize for any inconvenience we have cause.

Republic Services recognizes the communication breakdown on our end and removed the customers container on  8/8/17.  We apologize for the inconvenience we caused the customer.  Tell us why here...

Our records indicate that your service was cancelled as of 11/30/15. We are awaiting system processing in order to be able to issue your refund. Residential accounts are paid in advance, therefore the account would have to be cancelled in order to issue you a full refund as a third of the payment...

was for a time period that had not occurred. We were working with a field supervisor to have your service issues rectified, and were offering credit for the month of November. It was our understanding that you were not satisfied with that and that cancellation of service was the only remedy. Your full refund will process on the 16th of December. A check will be sent to the billing address listed on your account.

republic was charging me for  years $ 446 for waste pick up per month.  this was for a five unit bulding!!  That is  $95  a unit!! that is insane!   i had requested last year reduction in fees and the 'rep' who they randomly told me I had said she would get back with me.  i called her two more timesno response from her.   the [redacted] could not help.  again they said.  Talk to  your rep ! so after a while I  decided to  cancel my service for four  REASONS  1.  they are  completely out of touch with their pricing.  they are lying to the pubic and charging this ridiculous 'gas fee' of almost $90 a month  2.  Customer service is awful   3.  I have no rep!   Never had one (they claim I do, but I don't)  4.  they claim I have two years left on this non existent contract which I never signed  5.  the fact that they can charGE  FOUR TIMEs what their competitor charges is egregious and should be reviewed closer by all  customers of Republicnow WASTE MGMT is doing the exact same service for $ 98  a month!  with a one  year contract

Supervisor Courtney reached out and as of last Thursday, the proper container was delivered to the address on the complaint.  Dispatch immediately elevated once it was passed along to them.  More follow up to continue as we identify the miscommunication internally.

[redacted] ordered a 30 yard dumpster from our Company on 6/14/17. At time of placement of order it was determined that [redacted] would pay the driver a total of $490.00 which is the cost of the 30yd dumpster.Delivery is $50.00Haul: $440.00Total to be collected was $490.00It included 7 tons of...

debris with the price above up to 10 days of service. After 10 days it would be a $10.00 per day rental charge and anything over 7 tons would be $55.00/ton. We do not automatically pick up the dumpster - must be called in that the customer is done. If the container is serviced the 10 day mark starts over from the date of service.Unfortunately, our driver was never paid upon delivery and he still delivered the dumpster. Our policy would be for our driver not to delivery without payment. Container was delivered on 6/21/17 and we removed the dumpster on 7/25/17.Customer incurred a charge of $300 for the rental of the dumpster. We charge $10.00 per day after 10 days of delivery of the dumpster. Customer had the container for 34 days; however we only charged for a total of 30 days which totals to the $300.00. on 7/24/17 the customer called to remove the dumpster and was advised that the total owed. Customer did mail a payment in the amount of $300.00 for the rental however, never paid for the delivery and haul of the dumpster which totals $490.00.There has been a total of three invoice mailed out to customer which have been attached.The current total is $490.00 which is the initial amount that was supposed to be collected by our driver.Our office has explained the bills and amount owed on the account. We have sent bills and we have sent collection letters.  If you have any further questions please feel free to contact our office. Thank you!Republic Services.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
L Oruch

Republic Services is committed to helping [redacted] with our complaints and have made several attempts to contact her via phone per her request.  She has been contacted by our Sales Manager, Office Manager and Customer Service Manager with no return calls.  [redacted] has never officially cancelled her service with Republic Services and even stated that she would like a price rollback to meet a competitor pricing as of 12/28/2016.  [redacted]'s rate has been updated to reflect her pricing requested as of 12/1/2016.  We will also allow [redacted] to reach back out to us in 24 hours.  If we do not hear back from [redacted] we will then send all details to [redacted] via certified letter.  Republic Services stands by our pricing policies and would never price increase any of our customers in any form of retaliation.  We appreciate your customers and their feedback and have stated several times that we want to make sure we rectify the issues.  Last call to customer was today 1/16/2017 at 1:55 PM.

I just spoke to the customer.  All outstanding balances including the removal fee will be credited back to the account.  The final balance due will be $0.00.  I have also asked the customer to notify me the status of the cart removal.  If the cart is still on the property then it...

will be removed.  The customer also has my contact information.

This response is totally illogical and self-contradictory. Republic claims that rates can vary by how long one has been a customer. Well, I was a loyal customer for 15 years, and for this I get a "loyalty" rate that is 3x what other companies charge? This makes no sense. As for the rate changing "on the street", I doubt very much that it varies by 3x. If Republic really valued its customers, it would have offered a lower rate for a 15 year client. Yet, two representatives didn't bother to offer a lower rate. It's as if they didn't care if Republic lost a customer (I hope Republic hears that, as it speaks to likely internal dissatisfaction with the way the company is being run and the frustration it causes its customers, possibly also its own employees). The fuel surcharge issue was not addressed. Fuel is at its lowest price in many, many years, so why is it still being charged, especially when other companies don't have a fuel surcharge? The answer is likely because they can charge (i.e., it isn't illegal), which doesn't necessarily make it right. As for the trash bin pickup fee, after 15 years of loyalty, and at the rather high rates I have been paying the last 5 years (since Republic acquired Allied Waste), Republic should have just sucked that cost up and thanked me for many years of throwing money at them. The least they could have done was alerted me to the pickup charge, particularly since they have me by the you-know-what because it is easy for them to ruin my credit while I have little recourse in the matter. Yet, if I were to withhold a payment because they didn't pick up when they should have, they would have been all over my credit rating. So, it's OK for Republic to mess with the client, but the client has absolutely no recourse when Republic doesn't stand up to its side of the service agreement. This response from Republic does not address the complaints, amounts to a canned nonsensical response, and is wholly unacceptable.

[redacted] was contacted 8-18-15 at approximately4:45pm by Republic Services representative [redacted] to resolve all ofher concerns. [redacted] made the decision to take some time to considerall of her options and return a call to [redacted] on 8-19-15.[redacted] met...

with [redacted]e on 8-18-15 regarding her concerns with her account.  She was offered a rate decrease of $101.09 on 8-21-15.

I did not view all the invoices I received from the company because I set up autopay on their website. Once autopay was set up, I shouldn't have had to worry about it. That's the whole point of autopay.It feels to me like this is a business practice designed specifically to end up getting me charged extra fees. Even after I called them and they manually set up autopay, it still didn't schedule a payment for the entire amount I owe, just the latest invoice amounts, setting me up for more late fees in the process.When I did realize that they were going to suspend service and called about it, the employee I talked to then made it sound like I wouldn't have to pay any of the fees, but that wasn't really the case. She just scheduled payment for the normal amount, leaving fees in place so that I could be charged even more late fees.