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Nikz At The Top

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Nikz At The Top Reviews (1728)

Customer has been contacted today. Issue resolved to customer's satisfaction.

Republic Services does not require contracts for residential services.  Delivery and removal fees are charged to all customers.  This cost is charged to refurbish the container after customer usage. All containers when removed are power washed and wheels and lid are...

replaced with new equipment. These fees are assessed by all residential customers.  The charge is $25.00 per container.  Mr. [redacted] was originally charged $50.00 for the removal of his recycle bin and trash container.  That fee has since been cut in half and we are now requesting a payment of $25.00.

Our records indicate that your service was cancelled as of 11/30/15. We are awaiting system processing in order to be able to issue your refund. Residential accounts are paid in advance, therefore the account would have to be cancelled in order to issue you a full refund as a third of the payment...

was for a time period that had not occurred. We were working with a field supervisor to have your service issues rectified, and were offering credit for the month of November. It was our understanding that you were not satisfied with that and that cancellation of service was the only remedy. Your full refund will process on the 16th of December. A check will be sent to the billing address listed on your account.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have made a call to the customer and left a message. We are going to place the customer on a hot list. This hot list will stay in effect for 6 months the driver will be calling in this account to our dispatch and it will be log into our system. we also will credit the customer...

$15.00 towards his account. We do apologize for any inconvenience we have cause.

I received a call from Republic waste supervisor Mike. I explained to him why the trash was not out for today's service is because they came only a few days prior to pick up the late service from the wrk prior. Again, as previously stated, this happened at least 4 times , not 2, as the supervisor would only attest to. He then explained why the trash was skipped, bc I was putting trash in the extra bin, WHICH THEY PROVIDED ME WITH. I admitted to my fault as half of the problem, Mike however would not take any responsibility regarding why I was provided with a different bin with a different color that caused the confusion in the first place. He then got upset and refused to apologize for their at fault service issues. I have never been so disrespected by any company by managerial staff in a service recovery situation. I am even more displeased than when I made my prior complaint. Mike could not meetehalf way and used condescending comments instead of resolve. Service still an issue, I will not stay quiet until  something gets done.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Republic Services has issued the $10.00 credit and closed the account.

Republic Services recognizes the communication breakdown on our end and removed the customers container on  8/8/17.  We apologize for the inconvenience we caused the customer.  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gin K[redacted]

We will contact the customer and send a truck to pick up the washer.

This response is totally illogical and self-contradictory. Republic claims that rates can vary by how long one has been a customer. Well, I was a loyal customer for 15 years, and for this I get a "loyalty" rate that is 3x what other companies charge? This makes no sense. As for the rate changing "on the street", I doubt very much that it varies by 3x. If Republic really valued its customers, it would have offered a lower rate for a 15 year client. Yet, two representatives didn't bother to offer a lower rate. It's as if they didn't care if Republic lost a customer (I hope Republic hears that, as it speaks to likely internal dissatisfaction with the way the company is being run and the frustration it causes its customers, possibly also its own employees). The fuel surcharge issue was not addressed. Fuel is at its lowest price in many, many years, so why is it still being charged, especially when other companies don't have a fuel surcharge? The answer is likely because they can charge (i.e., it isn't illegal), which doesn't necessarily make it right. As for the trash bin pickup fee, after 15 years of loyalty, and at the rather high rates I have been paying the last 5 years (since Republic acquired Allied Waste), Republic should have just sucked that cost up and thanked me for many years of throwing money at them. The least they could have done was alerted me to the pickup charge, particularly since they have me by the you-know-what because it is easy for them to ruin my credit while I have little recourse in the matter. Yet, if I were to withhold a payment because they didn't pick up when they should have, they would have been all over my credit rating. So, it's OK for Republic to mess with the client, but the client has absolutely no recourse when Republic doesn't stand up to its side of the service agreement. This response from Republic does not address the complaints, amounts to a canned nonsensical response, and is wholly unacceptable.

Republic Services is committed to helping [redacted] with our complaints and have made several attempts to contact her via phone per her request.  She has been contacted by our Sales Manager, Office Manager and Customer Service Manager with no return calls.  [redacted] has never officially cancelled her service with Republic Services and even stated that she would like a price rollback to meet a competitor pricing as of 12/28/2016.  [redacted]'s rate has been updated to reflect her pricing requested as of 12/1/2016.  We will also allow [redacted] to reach back out to us in 24 hours.  If we do not hear back from [redacted] we will then send all details to [redacted] via certified letter.  Republic Services stands by our pricing policies and would never price increase any of our customers in any form of retaliation.  We appreciate your customers and their feedback and have stated several times that we want to make sure we rectify the issues.  Last call to customer was today 1/16/2017 at 1:55 PM.

I did not view all the invoices I received from the company because I set up autopay on their website. Once autopay was set up, I shouldn't have had to worry about it. That's the whole point of autopay.It feels to me like this is a business practice designed specifically to end up getting me charged extra fees. Even after I called them and they manually set up autopay, it still didn't schedule a payment for the entire amount I owe, just the latest invoice amounts, setting me up for more late fees in the process.When I did realize that they were going to suspend service and called about it, the employee I talked to then made it sound like I wouldn't have to pay any of the fees, but that wasn't really the case. She just scheduled payment for the normal amount, leaving fees in place so that I could be charged even more late fees.

Supervisor Courtney reached out and as of last Thursday, the proper container was delivered to the address on the complaint.  Dispatch immediately elevated once it was passed along to them.  More follow up to continue as we identify the miscommunication internally.

[redacted] was contacted 8-18-15 at approximately4:45pm by Republic Services representative [redacted] to resolve all ofher concerns. [redacted] made the decision to take some time to considerall of her options and return a call to [redacted] on 8-19-15.[redacted] met...

with [redacted]e on 8-18-15 regarding her concerns with her account.  She was offered a rate decrease of $101.09 on 8-21-15.

We have reviewed this case and found out that this customer was on service interruption, when the overpayment took place on 8/30/16. Customer was interrupted for missing a payment for inv # [redacted] (June, July and August - due date 6/15/16). We requested a refund for the difference right away,...

however in a mean time a new invoice happened to be created (inv # [redacted] for October, November and December - due date 10/15/16.) Our system automatically applied payment to said invoice. On 9/20/16 customer was advised of the situation and offered a free month and two bulk coupons (value of $100.00) for the inconvenience caused. Customer was irate and rejected our offer demanding the entire refund right away in spite of the fact that this would leave the new invoice unpaid and a subject to late fees. Since this customer was on service interruption 27 times since 2009, we realized that this trend would most likely continue and decided to part ways with the client.  Customer will be refunded for October, November and December - the amount of $88.94. This refund will be processed on October 12th, 2016 and we will make sure it is sent to customer right away.

I just spoke to the customer.  All outstanding balances including the removal fee will be credited back to the account.  The final balance due will be $0.00.  I have also asked the customer to notify me the status of the cart removal.  If the cart is still on the property then it...

will be removed.  The customer also has my contact information.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
L Oruch

Fee was credited off on 9/8/17.

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Address: 18500 N Allied Way Attn: Corporate Customer Experience, Oklahoma City, Oklahoma, United States, 73112

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