Nikz At The Top

[redacted]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HelloA representative I spoke to...

in October said they would credit my account, this was NOT DONE!  This is why I decided to finally report this to the Revdex.com, not only for the horrible service, but for not crediting my account.  The rep at Republic Service did NOT even mention that in their response to the Revdex.com! I have asked for a credit on my account of $14.71.   To: Republic Services, do not respond back unless you address that concern!

Dear Ms. [redacted], The check will be mailed on 7/15. Please let us know if you require further assistance.

Thank you for informing us of this customer complaint. Republic Services was notified on December 12, 2017 by the customer that it was believed the Republic Services’ driver hit their mailbox stand. Republic Services takes calls like this seriously and reacted promptly. Per our company procedures,...

we sent a company representative out to the customer’s residence and took 11 photos. Since we are not licensed adjusters, we turned the claim in to our insurance company on December 13, 2017. It is our understanding the insurance company called the customer on December 16, 2017 and January 8, 2018 and left a message each time requesting a call back. Their records indicate no return calls were received. We have been informed the insurance company administratively closed their file due to no response. We have contacted our insurance company and they will make an additional attempt to contact the customer. The insurance company will make the final decision on whether the claim is paid or not based on their investigation. The insurance company will communicate their decision to the customer. If the Revdex.com desires any additional information from Republic Services, please let us know.   Respectfully,   Jim A[redacted] General Manager

After repeated attempts to contact a manager and left on hold several times without connection, I feel like a phone call to explain what is happening with my service is not much to ask.  I appreciate the credit on my account but I should receive that due to many- not just one missed pick up...

over the last several months.  My complaint resolution asked for a manager to contact me to give me information on what will be done differently in the future.  Customers have a right to know what is going on in the company they are investing in.  There has been no miscommunication on my part, I have followed the policies.  Thank you!

Called and spoke with customer. issue resolved, and account will be closed.

Left vm for Ms. [redacted] to call me back. Issuing credit of $197.45. Will await call back to discuss issues and resolutionsMSW - MondaysREC - Monday 5/21 and every other week after

We will contact customer today for resolution. We will update this complaint once customers issue has been resolved. Thank You

We apologize for the inconvenience that this issue has caused.  We will work on our routing to see if we can accommodate the requested time change.  It is not an easy process, we need to work with all other customers in that area, because it will also affect their service time.  I...

would ask that future requests go though the management company or landlord for the area.  Occasionally they request time constraints on us that may differ from the tenants.  We are operating within the time limits established by the State.  Although they may differ for the tenants contract, I believe the State's restrictions are 10pm to 7am in certain areas.  Thank you for your patience as we work to resolve the issues.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Would like to add that the pickup finally occurred on 9-8-17. Cans where in plain site in the driveway on 7-29 and no pickup occurred.Non the less thank you for the quick response.
Regards,
[redacted]

I have left VM. I am awaiting call back my cell [redacted]

When our customer service representative spoke with this customer, it was not her intention to upset the customer and/or mislead him in anyway, as it is important to ask questions so that we can verify that it was actually Republic Services that removed the containers.  Our computer system...

did not show where we had scheduled him to have the containers removed, however the containers were removed by us in error. Our Removal Driver got the wrong containers, he was supposed to remove the neighbors.   She let the customer know that she would request that our operations department deliver the containers back as soon as possible since this was an error on our part. The Route Supervisor received the e-mail request from the representative and called the customer back at that time to resolve the issue. The customer asked the supervisor if they could get the same containers back, the supervisor had the numbers and was able to find those containers and returned them back on Saturday.

Karen V[redacted] called to see if a deposit had been made to my account on 1/1617 my bank is closed today and I don't know why a deposit would be there since no one knows where the money is at this point. Whatever bank they sent the money to clearly rejected it and I do not understand why I have to continue to wait for my refund while they investigate to see where the money is. I still have to pay the bill that money was meant for

We did have a driver return for the service on Wednesday 8/16/17. We have partnered with the new driver on the route to make sure service is consistent going forward. I also called and left a message for [redacted]   letting him know of the action plan going forward.

An additional sum of $30.00 will be added to the original refund of $37.91 at the customer's request.  The total refund will be $67.91.

We unfortunately had a miscommunication on timing of pickup with Mr. [redacted] on the Friday in question. We have spoken with Mr. [redacted] about the change in service time and have completed pickups this week on both of his schduled service days. We apologize for the inconvenience we have caused and look forward to providing excellent service moving forward.

My team and I pride ourselves on top-notch service for all customers.  We are striving for perfection but not quite there yet.  We missed the pickup of Mr. [redacted]'s address and immediately responded several times to make the situation right.  I called and emailed Mr. [redacted] immediately...

after receiving the Revdex.com notification and have not yet heard back from him.  We reviewed our standard with Mr. [redacted]'s regular route driver and the operations supervisor.  Additionally, we made a permanent reminder in our operations database to notify our supervisor and dispatcher if we arrive to collect at his address and no carts are out for service.  This will enable us to contact Mr. [redacted] the same day and address whatever needs he has.  Please find attached a copy of the email I sent to Mr. [redacted] on Friday February 3rd, 2017.  Thanks,Jeff M[redacted]General Manager, Republic Services

Please reopen complaint. The business has not replaced the containers as promised.  Not sure why you Closed it.  Thanks[redacted]

The customer's balance has been cleared and the balance is zero.

I have contacted [redacted] to discuss billing issues. [redacted] shared account numbers for 5 customers, including her own, along with examples of rising bills over the last 16 months. I will be reviewing these accounts and review history, billing, service etc. I will then research appropriate price for weekly...

service. Once completed I will contact [redacted] to discuss appropriate costs for service and review options/next course of action. I have committed to contact her by end of this week.