Nikz At The Top

republic was charging me for  years $ 446 for waste pick up per month.  this was for a five unit bulding!!  That is  $95  a unit!! that is insane!   i had requested last year reduction in fees and the 'rep' who they randomly told me I had said she would get back with me.  i called her two more timesno response from her.   the [redacted] could not help.  again they said.  Talk to  your rep ! so after a while I  decided to  cancel my service for four  REASONS  1.  they are  completely out of touch with their pricing.  they are lying to the pubic and charging this ridiculous 'gas fee' of almost $90 a month  2.  Customer service is awful   3.  I have no rep!   Never had one (they claim I do, but I don't)  4.  they claim I have two years left on this non existent contract which I never signed  5.  the fact that they can charGE  FOUR TIMEs what their competitor charges is egregious and should be reviewed closer by all  customers of Republicnow WASTE MGMT is doing the exact same service for $ 98  a month!  with a one  year contract

[redacted] ordered a 30 yard dumpster from our Company on 6/14/17. At time of placement of order it was determined that [redacted] would pay the driver a total of $490.00 which is the cost of the 30yd dumpster.Delivery is $50.00Haul: $440.00Total to be collected was $490.00It included 7 tons of...

debris with the price above up to 10 days of service. After 10 days it would be a $10.00 per day rental charge and anything over 7 tons would be $55.00/ton. We do not automatically pick up the dumpster - must be called in that the customer is done. If the container is serviced the 10 day mark starts over from the date of service.Unfortunately, our driver was never paid upon delivery and he still delivered the dumpster. Our policy would be for our driver not to delivery without payment. Container was delivered on 6/21/17 and we removed the dumpster on 7/25/17.Customer incurred a charge of $300 for the rental of the dumpster. We charge $10.00 per day after 10 days of delivery of the dumpster. Customer had the container for 34 days; however we only charged for a total of 30 days which totals to the $300.00. on 7/24/17 the customer called to remove the dumpster and was advised that the total owed. Customer did mail a payment in the amount of $300.00 for the rental however, never paid for the delivery and haul of the dumpster which totals $490.00.There has been a total of three invoice mailed out to customer which have been attached.The current total is $490.00 which is the initial amount that was supposed to be collected by our driver.Our office has explained the bills and amount owed on the account. We have sent bills and we have sent collection letters.  If you have any further questions please feel free to contact our office. Thank you!Republic Services.

We will resolve this issue with our customer and make sure they are satisfied with the resolution.  Thank you for reaching out to us.Robin M[redacted]Area Director of Operations[redacted]

Hello,Even after speaking with you to ensure I had a zero balance, I still received a Disconnect notice again. I again had to call the office and ask that it be removed off. I will say that the man on the phone did take the charges off for me, but I should have had to call for a third time, especially after filing this complaint three times. I received a bill yesterday for late fees, of maybe 2 or 3 dollars or so. I'll just accept it and leave it the way it is because this has become too much of a hassle. If our city gave other options for trash pick up though, rest assure that I would move my service due to this company's customer service.

OK.

I spoke with this company last evening and they said that they were going to credit me the amount of money for a recovery fee and the late fee charges. I paid the remaining 39.49. I also requested that they disclose,  to their customers, ALL charges that would be on their bill, including...

recovery fees, administrative fees, and taxes.I am still not sure what my actual pick-up charges are.Thank you[redacted]

On behalf of Republic Services I want to apologize for any confusion that may have occurred during the cancellation of your account, our standard practice is to inform our customers of any charges that may be incurred, this process will be reviewed with our customer service...

representative.  I will have the $16.50 refunded to you.  Thank you for being a customer for many years, if you would like to begin service again with us please contact us at republicservices.com, I will note on your account that we will offer you a free months service for starting back up with us. thank youJim P[redacted]General Manager

Your account is closed and the credit/refund is in process.  On 6/19/17 it appears that you closed your account and at that time the paperwork was created for the refund.  If you would like copies of the paperwork in process or have any further questions, please reach out to my...

billing processor directly.  Her name Christina D[redacted] and her direct desk line is 260-274-5016.  She can also be reached via email: [redacted]  My name is Randy Deming and I'm the General Manager of the Business Unit that serves your area.  Please also feel free to reach out to me as needed at [redacted] services.com.

I read what the company said in their response. If it is true that they mail me a check for the amount owed..I will be satisfied. I guess I will have to wait until Aug. 11 to find out. But I don't believe this was an oversight like they mentioned. I spoke to them on 3 occasions about this refund. I truly believe they didn't have any intenson to send me a refund check.

We have been in contact with the management company for the complex and they tell us all is fine now that we are coming later as a courtesy to the resident.  Any issues with location and construction of the enclosures should be directed to the management company.  They are not owned or maintained by us.

A credit of $77 has been applied to this account on April 5th. The actual credit will appear within the next 10 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This has been resolved.   A credit has been posted to the account for June 2016 - May 2017 in the amount of  $198.96 to cover the incorrect rate and fees invoiced.   An attempt to contact the customer directly was made 5/16/17;  a message left on the customer's...

phone with a direct phone number to call back the Credit Analyst that processed the credit so everything would be explained first hand.

On 10.23.15 Mrs. [redacted] called stated her account should be closed with bin removals 10.16.15.  Advised we don’t have a request for cancellation and advised a valid CSA on file signed. Republic tried to negotiate new rates as she stated her cancellation was due to a PI she had in October....

She refused to negotiate and wanted to proceed with cancellation as she has a new hauler on site already. We explained the Terms and Conditions of the contract and due to early cancellation of the contract, there will be liquidated damages. She advised she talked to someone at our company on 10.09.15 but last records show no one has called since 03.2014. Mrs. [redacted] stated she will search for her agreement and call back. She sent a letter dated 10.28.15 disputing liquidated damages as well as all charges she received after October’s PI. We called her to confirm we received her letter but the contract still stands and liquidated damages will be mailed to her for her records. She hung up. We certified mailed the liquidated damages but USPS was not able to deliver due to customer refusing to sign. Account was closed due to non-payment on four (4) open invoices. Mrs. [redacted] stated in Revdex.com statement she sent in a cancellation notice in August 2015 for a 60 day cancellation, but our records show she called to cancel in October due to a price increase in October when she received her bill. No cancellation letter has been found or proof of certified signature has been produced by Mrs. [redacted]. We are not moving forward with liquidated damages at this time, but she does owe the past due balance of  $1,299.39 in order to be removed from collections.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It is unfortunate that the issue regarding contracts was not fully explained or understood before the customer signed the original contract.  Republic Services uses a standard boiler plate agreement similar in scope to the other waste and environmental service companies in the waste...

industry.  The common agreement is evergreen based on the length of service which rolls over unless a certified letter is sent 60 days before the current term contract end date.   If no certified letter is received per the terms of the contract the contract is rolled over based on the contractual length of service defined in the contract being 36 months, 24 months or month to month etc...  The company also reserves the right to adjust the rates from time to time based on inflation and other transportation costs that all service companies experience within the waste and recycling industry (unless a locked in rate has been negotiated and agreed by both parties prior to signing the contract).  Republic Services like other waste companies has an early termination clause which is spelled out in the contract.  I have spoken to Damian and he is preparing a response to Jennifer.  I advise him that if she would like to have us meet with her I am more than happy to make myself available to review options. Sincerely,Jeff F[redacted], DSM Republic ServicesBrian A[redacted], GM Republic Servicess why here...

Have called this customer multiple times and left voicemails. We have offered to credit the charge for the vacation hold if the customer still would like to process with it. We always try our best to ensure all our customers have a great customer experience with us regardless of their issues or...

complaint.

Customer, I apologize for any inconvenience you incurred due to this concern. Our records indicate the check was already mailed out on 3/30/18. We are looking into the details of the check, and if able, we will be cancelling the check, and reissuing accordingly. Again, we apologize for the...

inconvenience.

I  spoke to the customer on 11/27/2017 and explained to her that her 95 gallon cart will be dumped and switched out on 11/28/2017. This was to her satisfaction and I left my contact information with her in case there is a problem.

I waited until today to respond, because Tuesday is pick-up day.  The truck was here at 5 am again, not later as they stated in their solution.  In fact there was more noise than before.  Thanks for trying.  We will just have to live with it, it's only one day a week.