Nikz At The Top

Spoke with [redacted] on 9/1 at 12:00 PM.  We are crediting removal fees and picking up all 4 containers.  Account will have a zero balance.

We have been in contact with the customer to resolve the issues as quickly as possible. We show no payment on the account since February 2016, which is why her service was stopped and containers removed. Since that time we have been working with the customer, who specified that a realty company was...

responsible for making payments. The realty company hasn't made any payments for several years. We followed up with our operations team to determine if her container with the gardening tools was removed by one of our workers. While our workers stated they had only removed containers placed out for collection, and they had been empty, our Municipal Relationship Manager contacted the customer and offered to reimburse the customer for the missing tools. We are waiting to receive the receipt from the customer for the reimbursement. Since then we have been working with the customer and the realty company to confirm who will be making payments on the account going forward, and have resumed service for the customer. We have been in contact with the customer on 9/15, 9/16, 9/23 and 9/30.

Yes, this account was written off with the below balance details.   Removal $115 Overages $27 Admin FEE $5.25 FRF and ERF 42.29   Total write off $189.54The account is closed and the customer will not receive any future invoices from Republic Services - Jonathan T.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have reviewed the charges and agree with the complaint's calculations. We are crediting the balance on the account and bringing it to zero. The complainant has been notified by email, as she requested.Jim J[redacted]Business Unit Controller###-###-####

There is a Credit that was put in our system on 07/05/2017.  I will get with are billing department and get this resolved ASAP.  Customer should see a refund of $86.37 by the end of this month. If they have any issues contact me direct at [redacted] Steven D[redacted] Operations Manager, Republic Services of PA, [redacted]

We apologize for the oversight in getting these containers removed.  There was a lack of clear communication between the representatives who took the calls and our operations team.  The first correct notice of what needed to be done got to us at the local office around 3:30...

pm on Friday, 11/4.  At that point it was far too late to get the containers removed.If Mrs. [redacted] were our customer, we would obviously be in a position to do more for her in the way of credits, etc.  As it stands, what we can do is assure that the containers are removed.  We will have a truck at her home to take them this Friday.  If the containers are out at 7 am, we will most definitely remove them during the course of the day.Thank you.

I called the customer on 2/2/16 at 1:13pm and left her voice message. She called me back today on 2/3/16 at 2:25pm and we spoke briefly about her account, and she was informed I was researching the account and would call her back today with resolution. I called her back at 3:50pm on 2/3/16 and...

had to leave her a message to call me back to go over the full resolution to all her concerns. I left her my cell number and direct number for a call back. I know we'll be able to reach an amicable resolution and asked her to please call me back to discuss all.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The balance will be cleared by end of week.

We will be sending someone out to pick this stop up and getting with the driver.

Our ISR (Inside Sales Representative) spoke with the customer. She issued credit and a refund has been requested.

This complaint go's back to October 26, 2017. I looked at the notes for this account and there hasn't been any other complaints since 10/27/2017. I called the customer on 11/15/2017 and left a voice mail for customer to call me.

Reached out to the customer in regards to a refund.  Left a voice mail but I will call back on Monday for resolution.

On several occasions our driver called in, and it was noted in our system, that he was unable to service the customer due to a locked gate.  Because of this, we were unable to access their property.  The total amount owed by the customer is $85.86 and we have offered to credit $40.00 of...

that as a courtesy.  The balance of $45.86 would still be owed as we did incur cost when attempting to service.

Ms. [redacted] did schedule her extra service to be completed on 5/27, however due to the flooding that occurred on 5/26 we were running with delays the remainder of that week.  Operations Supervisor, [redacted] indicates that our team has went to service the location and a TV was tagged and left...

behind.  [redacted] spoke to Ms. [redacted] to advise her that we don't collect TVs as part of the regular bulk service.  This type service is handled through the Household Hazardous Waste service, however due to the inconvenience and length of time it took us to resolve this [redacted] did go ahead and pick up the TV for her that day. He did confirm that everything at her residence had been serviced and Ms. [redacted] was satisfied with the final outcome.We sincerely apologize for the inconvenience and have reversed her credit cart payment of $81.18 today (reference ID [redacted]). She should see the credit applied to her credit card within the processing time of her credit card company. Typically this appears within 3 days.

We reduced the rate back to the agreed upon number and added credits to the account to remove the disputed price increase balance. The sales rep Levonzia sent a recap email to the customer with specific dollar amounts on 9/15, and asked for a return confirmation of receipt and...

acceptance.  We tried to follow up with the customer today 9/16 but was informed she would not be back in the office until 9/19.

I have left to a voice message for Mr. Monis to discuss the issue with the missed service attempt for their recycling. I would like to apologize for the missed service attempt and to also discuss our process for a failure to return for a reported missed service. I have called and...

left a voice message along with my contact number and I look forward to discussing the situation with Mr. Monis.Sincerely Lori B[redacted]

There is not  a balance on this customers account.  The $31.99 was credited off the account.  I called customer to address, no answer. I did leave a voicemail advising customer that the account has no balance.