Nikz At The Top

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The balance will be cleared by end of week.

We will be sending someone out to pick this stop up and getting with the driver.

Our ISR (Inside Sales Representative) spoke with the customer. She issued credit and a refund has been requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

when will the check be mailed

We apologize for the oversight in getting these containers removed.  There was a lack of clear communication between the representatives who took the calls and our operations team.  The first correct notice of what needed to be done got to us at the local office around 3:30...

pm on Friday, 11/4.  At that point it was far too late to get the containers removed.If Mrs. [redacted] were our customer, we would obviously be in a position to do more for her in the way of credits, etc.  As it stands, what we can do is assure that the containers are removed.  We will have a truck at her home to take them this Friday.  If the containers are out at 7 am, we will most definitely remove them during the course of the day.Thank you.

I called the customer on 2/2/16 at 1:13pm and left her voice message. She called me back today on 2/3/16 at 2:25pm and we spoke briefly about her account, and she was informed I was researching the account and would call her back today with resolution. I called her back at 3:50pm on 2/3/16 and...

had to leave her a message to call me back to go over the full resolution to all her concerns. I left her my cell number and direct number for a call back. I know we'll be able to reach an amicable resolution and asked her to please call me back to discuss all.

Customer stated  she left a message for one of our staff in Itasca.  Unfortunately, our staff never received the voicemail.   We will call customer today and inform the customer it will be okay to pay on Nov 8th this time but going forward, account will still go on service interrupt for any future non payment.

We have been in contact with the customer to resolve the issues as quickly as possible. We show no payment on the account since February 2016, which is why her service was stopped and containers removed. Since that time we have been working with the customer, who specified that a realty company was...

responsible for making payments. The realty company hasn't made any payments for several years. We followed up with our operations team to determine if her container with the gardening tools was removed by one of our workers. While our workers stated they had only removed containers placed out for collection, and they had been empty, our Municipal Relationship Manager contacted the customer and offered to reimburse the customer for the missing tools. We are waiting to receive the receipt from the customer for the reimbursement. Since then we have been working with the customer and the realty company to confirm who will be making payments on the account going forward, and have resumed service for the customer. We have been in contact with the customer on 9/15, 9/16, 9/23 and 9/30.

Spoke with [redacted] on 9/1 at 12:00 PM.  We are crediting removal fees and picking up all 4 containers.  Account will have a zero balance.

Yes, this account was written off with the below balance details.   Removal $115 Overages $27 Admin FEE $5.25 FRF and ERF 42.29   Total write off $189.54The account is closed and the customer will not receive any future invoices from Republic Services - Jonathan T.

We have reviewed the charges and agree with the complaint's calculations. We are crediting the balance on the account and bringing it to zero. The complainant has been notified by email, as she requested.Jim J[redacted]Business Unit Controller###-###-####

Reached out to the customer in regards to a refund.  Left a voice mail but I will call back on Monday for resolution.

On several occasions our driver called in, and it was noted in our system, that he was unable to service the customer due to a locked gate.  Because of this, we were unable to access their property.  The total amount owed by the customer is $85.86 and we have offered to credit $40.00 of...

that as a courtesy.  The balance of $45.86 would still be owed as we did incur cost when attempting to service.

I researched Ms. [redacted] account with Republic Services (account #26185) and determined that all monies for payments made in duplicate has been refunded to her by the original method of payment.Payments were made on the following dates:  5/3/16 $47.00; 6/1/16 $47.00; 7/1/16 $47.00; 8/1/16 $47.00; 9/1/16 $47.00; 9/30/16 $47.00; 11/1/16 $47.00; 12/1/16 $47.00; 12/30/16 $47.00; 2/1/17 $47.00; 3/1/17 $47.00 and 3/31/17 $47.00.  These 12 payments total $564.00As the method of payment was in the form of a credit card.  The amounts were all credited back to that card.  4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00) and 4/26/17 ($47.00).  5 transactions were processed on 4/25/17 and 7 transactions were processed on 4/26/17.  The 12 credit transactions total $564.00.  I advise Ms. Cawthorne to review her statements from her financial institute as all transactions processed successfully from our side.There will be no further refunds issued as relating to this matter.  Ms. [redacted] account is active, with a balance due of $32.44 for the billing period October 1st through December 31, 2017.   If you have any questions, please contact me at 304-368-7712.Thank you,[redacted], ADC

The credits have been placed on the account, and the account is currently at a zero balance. The credits posted on 6.6.16. The rates on the account are correct, and there will be no further billing issues going forward. I did leave a message for Allison Fuentes to return my call so I can assure her...

this has been taken care of.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We reduced the rate back to the agreed upon number and added credits to the account to remove the disputed price increase balance. The sales rep Levonzia sent a recap email to the customer with specific dollar amounts on 9/15, and asked for a return confirmation of receipt and...

acceptance.  We tried to follow up with the customer today 9/16 but was informed she would not be back in the office until 9/19.

**...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]