Nordstrom Inc

Hello, We appreciate the opportunity to respond to this customer’s complaint. As noted on our website, returns are processed within 10-business days, which is why her return had not yet been processedWe have taken steps to ensure that her return was processed today
Sincerely, Nordstrom, Inc

We are sorry this customer remains disappointed. During our conversation with this customer, our agent gave an estimated timeframe for shipping based on the information we had at the timeFurther, on December 27th our representative told the customer that unfortunately we were unable to send the gift card to his sister, and instead we processed his refund to the original form of paymentIn addition to his refund for the merchandise of $47.03, the customer was emailed a $25 gift card for the inconvenienceWe apologize that Mr*** finds our terms and conditions difficult to locate on our websiteWe have them located in an area that is standard for the industry, but we will pass along his concerns to our teams

This matter has been resolved to my satisfaction

Hello,
This customer filed her latest complaint with the Revdex.com before the delivery of the gift card was completed. The tracking information we provided to her confirmed that it was in transit at the time of her complaint so we are confused as to why she filed the complaint and didn't wait for delivery to be completed
The tracking information provided to the customer indicates that her gift card has been delivered to her so we reached out to her for confirmation. The customer emailed us this morning at am to confirm she received the gift card
We consider this matter resolved
Sincerely,
Nordstrom, Inc

Hello, We are sorry to hear that Mr*** is not “100% satisfied” with the response he received from Nordstrom. In reviewing his complaint, Mr*** claims he was promised a $credit to his account, which is the amount our credit office agreed to credit him when they spoke with Mr***; $credit at the time they spoke, and another $credit once that reward became available for him to use. We regret that Mr*** *s not satisfied with our response and we apologize for his experience with the store, however we believe we have provided a fair and reasonable resolution

From: * * [mailto:***@gmail.com] Sent: Tuesday, August 09, 11:AMTo: Complaints Cc: Complaints Subject: Complaint #***Hello,I am requesting a cancellation of complaint #***I spoke to a customer service
representative who said I can return the partial order in store for a credit back to my card which is what I will be doingWon't ever purchase from the company again though! Thank you,***

Complaint: ***I am rejecting this response because: Nordstrom Rack keeps sending the same message over and over with no effort to make it rightYes the jeans were washed, but should the zipper break after ONE wash? No, it should notANY other retailer would accept a return, or at least offer an alternate solution to the problemNordstrom rack has done neitherThey are ok taking people's money until the time comes that they are called upon to stand behind the quality of the products they sell At this time I have contested the charge on my credit card and the charge was reversed in my favor
Nordstrom Rack, please do not waste my time or yours unless there is a solution to offerIt's sad your customer service has gone down the toilet and you're ok ostracizing a 15+ year customer
Sincerely,*** ***

Hello, We appreciate this customer bringing his concerns to our attention. We apologize that this customer received less than our best service We regret that we no longer have this item in our inventory to ship since it is currently sold out Because we no longer
have the item available in our inventory, our only option is to offer Mr*** overnight shipping on a comparable item at no cost We are sorry for the inconvenience and we hope we have the opportunity to serve him better in the future Sincerely, Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondOur goal is to ship all items as expeditiously as possible, unfortunately due to temporary inventory issues, some items have not shipped as quicklyWe have worked to correct the issue and don’t anticipate this
being an issue for consumers going forwardOur records show that *** *** order was deliveredNordstrom is sorry that *** *** was frustrated by the delay between her order and charge date and the ultimate shipment date. We hope we can earn back her trust should she choose to shop with us in the future

Complaint: ***
I am rejecting this response because: I still don't have the credit or have not received anything from the business saying it was processed
Sincerely,
*** ***

Hello,
We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We have issued the customer a refund for the dress in question. A refund in the amount of $has been applied to her paypal
account. We left a voicemail for the customer and sent her an email confirmation as well confirming that she has been credited. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer
Respectfully,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondNordstrom does advertise on Coupons.comThe link this customer references is provided by Nordstrom and utilizes our languageThis advertisement states "Up to 60% Off Handbags & Accessories,
Discounted price as markedWhile supplies Last" When consumers select the coupon it takes them directly to our sale on our websiteThis offer does not apply to all handbagsWe apologize for the miscommunication when speaking to the store representative MeganWe will pass along the customer's feedback to the store

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately, the delay was due to the gift with purchase items included in the shipment not being properly marked as hazardousThis
ultimately led to UPS returning the entire shipment back to usRegrettably, we currently don’t have a way of knowing that UPS returned a package to us until we receive it back or the customer calls us to report a delayWe have issued the customer a refund for the item in question. We have reached out to the customer and left voicemails on 9/13/and 9/14/in an attempt to resolve the email error and offer to send similar gifts to make this up to herOur representative left her contact information on the voicemail should the customer have any further questions. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Nordstrom sincerely apologizes for this customer’s experience and appreciates the chance to respond to this incident and address our service issuesIt is never our intent to disappoint our customers, but despite our best efforts, technological errors do occurWe apologize that this customer
received the incorrect items and for any inconvenience she experiencedA member of our service team has reached out to this customer directly and has resolved this issueWe appreciate the chance to address this customer's concerns. Best Regards, Nordstrom, Inc

Nordstrom appreciates the chance to respond to this customerOur records indicate that this customer contacted our customer service specialists on 11/1/who were able to process a replacement order that is showing delivered on 11/4/2015. ***Should this customer wish to
speak with us further we encourage her to reach out to Jacqueline J*** at ***.
Best Regards,
Nordstrom, Inc

Thank you for bringing this issue to our attentionWe have been able to verify in our payment system that all funds from every order and date in question have been releasedIn this case we are unable to provide a manual check, however, we can arrange to conference with her bank to have this
resolvedWe have attempted to reach Ms*** by phone and email a few times in the last several days, but have not been able to get throughThis includes the Supervisor Amanda, and members from our HD team who received Ms***’s request for a call backAll orders returned on 12/31/and 1/06/have been verified and receipts can be provided once moreWe encourage this customer to reach out to Riah H*** at 646-931-ext*** so that we can assist her in resolving this issue with her financial institution.
Best Regards, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Our team reached out to this customer to address his concerns and were told by the customer that he resolved the issue

We apologize for this customer's experience and appreciate the chance to respondWe've said all along we make buying decisions based on performanceWe've got thousands of brands and reviewing their merit and making edits is part of the regular rhythm of our businessIn this case, based on the
brand's performance we've decided not to buy it for this seasonWe hope that offering a vendor's products isn't misunderstood as us taking a political positionWe recognize our customer can make choices about what they purchase based on personal views and we'll continue to give them options

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceWe reached out to our teams to have the replacement order shipping expedited and show it was delivered on February 17, It appears what our customer
service representative was trying to express to the customer is that old addresses can sometimes pop up in to the shipping field prior to the order being completed, so we suggest deleting it from the profile entirelyIt does not appear to be a system issueWe are sorry for any resulting inconvenience to the customer

At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and the fact that she received less than our best service. Despite our best efforts, errors do occur and we appreciate the chance to respond to this incident and
address service issues within the companyWe apologize that this customer did not receive her confirmation emails, this issue has been escalated to our site communication platform and is being investigatedOur records do indicate that we missed our shipping window by 1-days and for that we sincerely apologizeOur records also indicate that UPS issued a claim for the lost package meaning UPS has taken responsibility for the lost itemsWe are pleased to have been able to credit this customer for the itemsWe sincerely apologize for this customer’s experience, however we believe no amount of compensation can remedy a poor service experienceWe hope we can earn back this customer’s trust should they choose to shop with us in the future.
Best Regards,
Nordstrom, Inc