Nordstrom Inc

Complaint: ***
I am rejecting this response because: I have received correspondence from Nordstrom on May 9th regarding a refund in the form of a checkDue to the nature of the complaint I left all correspondence and/or communication with Nordstrom through the Revdex.comTo date I have not received any check or anything else from NordstromI await to see if Nordstrom makes good on their word
Sincerely,
*** ***

At Nordstrom, it is never our intent to disappoint our customers. Despite our best efforts, errors do occurWe apologize for any inconvenience to this customerOur records indicate that this customer was credited for the item on 12/14/A customer service specialist attempted to locate
additional stock of the merchandise, but unfortunately was unable to do soWe offered a similar option to the customer at the sale price, but the customer declined our offerWe sincerely apologize that this customer received less than our best service and hope we can service him better should he choose to shop with us in the future.
Sincerely, Nordstrom, Inc

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I would like to know what they mean by ongoing issues??? all my exchanges and returns have included a receipt and proof of purchase!!! Nordstrom has now become EXTREMELY BRUTAL as well as RUDE!! regarding any returns even with a receipt they require a driver's licenseNordstrom has now has my return for over a month they made no effort to try and contact me regarding any problems or issues they had they have also not returned the items...So they are just going to keep the returned items?? Nordstrom received the items on the 3rd of Decit is now the 3rd of January 2017...So going "FORWARD" I will no longer shop or visit Nordstrom's again I will also see to it that my family immediately cancel there Nordstrom credit cards.There are many other stores that appreciate I and my families businessI see that others have also complained about the terrible customer service the warehouse provides if you check Consumer Affairs,Revdex.com and Pissed Consumer you will see that I am one of many who are extremely upset that Nordstrom asks like they do I have witnessed the store take back broken,old and worn out shoes , very used make-up, and other clothing that is filthy,stained and ripped and with no RECEIPT!! as well as a Tori Burch bag that was beyond filthy stained and broken YET!!! the store took it back Without the receipt!! How is it these items I returned which Nordstrom sells and SOLD!! is not there's??? They were full and had only been used once or twice.Nordstrom needs to return the items or refund me they are still in procession of the returned itemsI will have to file a complaint with USPS because the items have not been returned to meThank You Revdex.com for trying to help me with a hopeless & Very Sad situation

From: * * [mailto:***@gmail.com] Sent: Tuesday, August 09, 11:AMTo: Complaints Cc: Complaints Subject: Complaint #***Hello,I am requesting a cancellation of complaint #***I spoke to a customer service
representative who said I can return the partial order in store for a credit back to my card which is what I will be doingWon't ever purchase from the company again though! Thank you,***

Complaint: ***
I am rejecting this response because: I still don't have the credit or have not received anything from the business saying it was processed
Sincerely,
*** ***

Hello,
We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. We have issued the customer a refund for the dress in question. A refund in the amount of $has been applied to her paypal
account. We left a voicemail for the customer and sent her an email confirmation as well confirming that she has been credited. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer
Respectfully,
Nordstrom, Inc

Hello, We appreciate this customer bringing his concerns to our attention. We apologize that this customer received less than our best service We regret that we no longer have this item in our inventory to ship since it is currently sold out Because we no longer
have the item available in our inventory, our only option is to offer Mr*** overnight shipping on a comparable item at no cost We are sorry for the inconvenience and we hope we have the opportunity to serve him better in the future Sincerely, Nordstrom, Inc

Hello,
This customer filed her latest complaint with the Revdex.com before the delivery of the gift card was completed. The tracking information we provided to her confirmed that it was in transit at the time of her complaint so we are confused as to why she filed the complaint and didn't wait for delivery to be completed
The tracking information provided to the customer indicates that her gift card has been delivered to her so we reached out to her for confirmation. The customer emailed us this morning at am to confirm she received the gift card
We consider this matter resolved
Sincerely,
Nordstrom, Inc

We apologize for this customer's experience and appreciate the chance to respondOur goal is to ship all items as expeditiously as possible, unfortunately due to temporary inventory issues, some items have not shipped as quicklyWe have worked to correct the issue and don’t anticipate this
being an issue for consumers going forwardOur records show that *** *** order was deliveredNordstrom is sorry that *** *** was frustrated by the delay between her order and charge date and the ultimate shipment date. We hope we can earn back her trust should she choose to shop with us in the future

Complaint: ***I am rejecting this response because: Nordstrom Rack keeps sending the same message over and over with no effort to make it rightYes the jeans were washed, but should the zipper break after ONE wash? No, it should notANY other retailer would accept a return, or at least offer an alternate solution to the problemNordstrom rack has done neitherThey are ok taking people's money until the time comes that they are called upon to stand behind the quality of the products they sell At this time I have contested the charge on my credit card and the charge was reversed in my favor
Nordstrom Rack, please do not waste my time or yours unless there is a solution to offerIt's sad your customer service has gone down the toilet and you're ok ostracizing a 15+ year customer
Sincerely,*** ***

Hello, We are sorry to hear that Mr*** is not “100% satisfied” with the response he received from Nordstrom. In reviewing his complaint, Mr*** claims he was promised a $credit to his account, which is the amount our credit office agreed to credit him when they spoke with Mr***; $credit at the time they spoke, and another $credit once that reward became available for him to use. We regret that Mr*** *s not satisfied with our response and we apologize for his experience with the store, however we believe we have provided a fair and reasonable resolution

At Nordstrom, it is never our intent to disappoint our customers. We sincerely apologize for this customer’s experience and the fact that she received less than our best service. Despite our best efforts, errors do occur and we appreciate the chance to respond to this incident and
address service issues within the companyWe apologize that this customer did not receive her confirmation emails, this issue has been escalated to our site communication platform and is being investigatedOur records do indicate that we missed our shipping window by 1-days and for that we sincerely apologizeOur records also indicate that UPS issued a claim for the lost package meaning UPS has taken responsibility for the lost itemsWe are pleased to have been able to credit this customer for the itemsWe sincerely apologize for this customer’s experience, however we believe no amount of compensation can remedy a poor service experienceWe hope we can earn back this customer’s trust should they choose to shop with us in the future.
Best Regards,
Nordstrom, Inc

This issue has been resolvedPlease close the complaintThank you

Nordstrom sincerely apologizes for this customer’s experience and appreciates the chance to respond to this incident and address our service issuesIt is never our intent to disappoint our customers, but despite our best efforts, technological errors do occurWe apologize that this customer
received the incorrect items and for any inconvenience she experiencedA member of our service team has reached out to this customer directly and has resolved this issueWe appreciate the chance to address this customer's concerns. Best Regards, Nordstrom, Inc

We truly regret that this customer had an unsatisfactory experience while shopping with usWe have thoroughly investigated this matter and our records show that all of the items shipped have been delivered and received by the customerUnfortunately, these orders did not meet the criteria for a
UPS signature required deliveryIf it is requested by the customer, we are certainly happy to accommodate, but in this case it was not
It is our understanding our customer service team has reached out to the customer to discuss this matterAs previously explained to the customer, we are unable to refund him or send a replacementAny further concerns should be directed to his local police department or UPS
Nordstrom makes all decisions on a case by case basis and always tries to do what is fair and reasonableIn turn, we expect that our customers are fair and reasonable with usWe apologize for any inconvenience

Hello, We appreciate this customer bringing her concerns to our attention. We have reached out to the customer directly and we believe this matter has been resolved. We look forward to serving her in the future Sincerely, Nordstrom, Inc./Nordstrom
Rack/HauteLook

We apologize for this customer's experience and appreciate the chance to respondNordstrom does advertise on Coupons.comThe link this customer references is provided by Nordstrom and utilizes our languageThis advertisement states "Up to 60% Off Handbags & Accessories,
Discounted price as markedWhile supplies Last" When consumers select the coupon it takes them directly to our sale on our websiteThis offer does not apply to all handbagsWe apologize for the miscommunication when speaking to the store representative MeganWe will pass along the customer's feedback to the store

Complaint: ***I am rejecting this response because:
As a retailer Nordstrom should be able to manage inventory and distributionI was never alerted to issues about the order by the merchant rather I brought it to their attentionTo state I was offered a similar item is a fabricationI would ask them to forward the email demonstrating the options to which were presented as replacement potentials I want the advertised article I was soldThe lack of service and resolution assistance is remarkably unacceptable Everything that went wrong was 100% the fault and responsibility of Notdstrom, yet the impact and burden all fell on me, the consumer There is nothing acceptable about the actions of Nordstrom in this situation. Sincerely,*** ***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best service. Unfortunately, the delay was due to the gift with purchase items included in the shipment not being properly marked as hazardousThis
ultimately led to UPS returning the entire shipment back to usRegrettably, we currently don’t have a way of knowing that UPS returned a package to us until we receive it back or the customer calls us to report a delayWe have issued the customer a refund for the item in question. We have reached out to the customer and left voicemails on 9/13/and 9/14/in an attempt to resolve the email error and offer to send similar gifts to make this up to herOur representative left her contact information on the voicemail should the customer have any further questions. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Complaint: ***
I am rejecting this response because:This issue surrounds a perceived discrimination complaint from the store managerRegardless of the age of the items, her response to my weight gain was unprofessional and extremely inappropriateNordstrom should and can educate this manager in how to respond appropriately regarding issues surrounding weightShe had absolutely no business commenting on it, referencing it, or connecting it with the refusal to issue any store creditI DO NIT ACCEPT this response as a valid resolution to this matter.
Sincerely,
*** ***