Nordstrom Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely,

We appreciate Mr*** taking the time to share his feedback with usIt is through customer concerns like this that we learn what we can do to better serve our customersWe have reached out to the customer regarding this matter, removed him from his wife’s account and sent the request to have the
tradeline deleted from his credit file. We are sorry this issue occurred and that the customer was misinformed when he reached out to us originallyWe apologize for any resulting inconvenience and hope we can better serve him in the future

We apologize for this customer's experience and appreciate the chance to respondThe terms and conditions of any Nordstrom debit card account explained to this customer on December 14, by our representative state that Nordstrom Bank may resubmit a Nordstrom debit card EFT request one or more
times at our discretion, if the financial institution holding the Deposit Account has not sent funds equal to the total previously requested Nordstrom debit card EFT amountWe do attempt to collect payment on transactions up to three timesThe customer will receive this information in the mail again for future referenceWe regret we are unable to reimburse the customer for the NSF charges her financial institution applied to her account

We are sorry that this issue occurred and we truly apologize for any resulting inconvenienceUnfortunately, due to temporary inventory issues, some items have recently experienced shipping delays, resulting in long hold times with our representativesWe have worked quickly to correct this issue
and hope consumers will be satisfied with us going forwardOur records show that Mr*** first order was delivered on November 28, and his second order was delivered December 1, He is welcome to return the items for a full refund. Again, we apologize for this customer’s understandable frustrationWe hope we can earn back his trust should he choose to shop with us in the future

We apologize that this customer experienced an unknown issue at customs when trying to return her itemsNordstrom has worked directly with *** to resolve the issueWe appreciate the chance to respond to this customer. Sincerely, Nordstrom, Inc

We are sorry to hear this customer remains disappointedWhen our representative reached out to assist this customer with finding like items, Mr*** chose to purchase items from Nordstromrack.com instead. Unfortunately, we did not have the capability to adjust the price of those itemsWe are sorry we were unable to accommodate this customer's request for compensation

We appreciate the customer bringing this matter to our attentionOur teams contacted the customer to obtain clarification about what transpired hereAfter our investigation, the customer was provided a courtesy refund of $to her original form of paymentWe apologize for any resulting
inconvenience to the customer

We apologize for this customer's experience and appreciate the chance to respondOur team looked in to the mater and contacted the customer on September 18, The customer's interest rate has been lowered; however, our score information is proprietary information that is not released to our
customersThe customer will receive a confirmation letter in the mailWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

Dear ***,
We resolved Ms*** complaintShe informed us that she was going to let the Revdex.com know it had been resolved
We apologize for any misunderstanding

Thank you for resolving this and this is a fair resolution that I am happy withHowever, can you please advise the store manager that Waleed specifically stated multiple times that a store manager could do absolutely nothing for me and that is why I turned to the Revdex.comI would have preferred to resolve this at the store level instead of here but Waleed assured me that no discount of any type of compensation could be offered.Thank you again for the fair resolution. *** ***

We appreciate this customer bringing this to our attention, and we are sorry that this customer received less than our best service Our records show that order *** was sent in two separate packages. The necklace was sent via Fed ex and delivered on 12/12/16 to
the correct shipping addressThe three pairs of shoes sent via UPS were never delivered to the customer, and our team has an open investigation in to that matterThe customer has been refunded in full for that order Order *** was also shipped in two shipments, our tracking information shows both were delivered via UPS to this customer's shipping address and the entire order was returned/refunded. Again, we apologize for the miscommunication and this customer's frustrationsWe ask that the customer please contact us with any further questions or concerns

Complaint: ***I am rejecting this response because: They are returning the $GC balance, but didn't reach out to make it right for this customer for the inconvenience and the many frustrating hours to recover my gift card balance.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They have not done anything to make up for the confusion that this caused, nor have they even addressed the fact that the original item I wanted is in stock on the vendor's website (which is apparently where the item ships from) I would still expect them to offer SOMETHING as a gesture of goodwill as they clearly have in the past through other complaints on this website, to make up for this horrendous experience How can they gain me back as a customer if they are refusing to lift a finger to remedy this situation?

Re: Revdex.com Complaint Number ***
At Nordstrom, it is never our intent to disappoint our customersWe sincerely apologize for this customer’s experience and appreciate the opportunity to respond to the customer’s concernsOur records indicate that the customer placed an order for two oz
bottles of the Estee Lauder Serum (oz total) but unfortunately only received two oz bottles (oz total)We contacted the customer on 5/27/and offered to send the customer two additional oz bottles free of charge as the oz bottles are not available from Estee LauderOn Monday, 5/30/the customer accepted this offerOn Tuesday, 5/31/we sent the two bottles to the customer via UPS which the customer should receive on Thursday, 6/2/
We appreciate the customer’s patience and believe this matter has been resolved to the customer’s satisfaction
Sincerely,
Nordstrom, Inc

Complaint: ***I am rejecting this response because:
what happens if you cannnot charge my gift card? To date, I still have full balanceI want confirmation that my credit card will never be charged as I have not authorized anyone to do soIf nothing is taken off gift card by end of week, I will assume I can go ahead and use it and shoes are free

Complaint: ***I
am rejecting this responseNordstrom Inc confirmed that the item sent was counterfeit, but I don't feel like they have taken full responsibility for this breach of my trustSincerely,*** ***
Revdex.com WOULD LIKE THE BUSINESS TO ADDRESS THE ISSUE OF THE CONSUMER RECEIVING A REFUND

We again apologize for this customer's situationOur records indicate the customer called in to report the lingerie item on 2/23/yet tracking (#***) indicates the gift with purchase was delivered on 2/25/As a gesture of good will, our customer service team has placed a replacement order with business day shipping for the gift with purchaseThe customer should be receiving communication from our team shortlyWe invite the customer to return the incorrect item using the provided return address label or print one using our online return labels available on our websiteWe appreciate the chance to respond to this customer.
Best Regards,
Nordstrom, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meNot only do I find it to be satisfactory but I appreciate Nordstrom putting the credit limit back to what it wasI was contemplating shutting the card down after this mater but seeing that Nordstrom provided such great customer service, I will continue to be a loyal shopper and will retain the credit cardThank you Revdex.com and Nordstrom for assisting in this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I was not offered a discountI was told my only option was to take the damaged boots and not receive any refund, OR get a full refund and they would keep the bootsIf the first offer was given to me I would have taken itI told them specifically I wanted to keep the boots to possibly repair them but I did not think it would be fair to not receive any type of compensation and have to pay out of pocketFurthermore both cashier reps on duty that night told me I would have to look around for something similar and that was all they could do.This respond is not acceptableI even went on live chat that night and the rep there could not assist me either. I also contacted top shop, and they are a UK based brand so they were limited on their help.
Sincerely,
Maurely P***

We appreciate this customer bringing this matter to our attention, and we are sorry that this customer received less than our best serviceThe customer contacted us on 9/to report the missing items, unfortunately our research department had gotten a bit behindWe were able to get the research
completed and processed a credit of $on 9/