Nordstrom Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Dear Nordstroms,thank you for fixing the issue It is unfortunate your company has decided to take public political stands You work so hard to build a brand with customer service and then annouonce a political position which is statistically at odds with 50% of your customer base As a result of your political stand, I did not want your card nor will I shop at one of your stores again I am glad you resolved the issue related to the card Perhaps in time you will resolve your issue in being involved in politics when you specialty is in apparel
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We apologize for this customer's experience and appreciate the chance to respondWe have looked in to this matter and we do have record of receiving the Herve Leger items. The merchandise was returned to the customer as non-Nordstrom merchandise. Because of the invalid UPC it
was determined the items did not originate with NordstromWe apologize for the delay in getting these items back to the customer; however, we had to do additional research since no proof of purchase was sent with the shipmentOur records show the returned items were delivered back to the customer on January 11, via UPS tracking number ***

Nordstrom
sincerely apologizes that the popularity of this promotion meant our inventory
of the gift with purchase moved very quicklyUnfortunately, as the disclaimer
states on the website and at the time of checkout gift with purchase promotions
are while supplies lastWe apologize that
we could not notify this customer
that the promotion supplies were out sooner than we did, but our records indicate this customer was able to place a previous order to receive the promotion which is limited to one per personWe are always looking
for ways to improve our service and apologize that we disappointed this customer
in this instanceA member of our service team reached out to this customer to
offer a solutionWe hope we can earn back this customer's trust in the future
should she choose to shop with usBest
Regards, Nordstrom,
Inc

We apologize for this customer's experience and appreciate the chance to respondWe've updated the reporting on this customer's account to no longer reflect the late payment in September In addition, we've notified the credit bureaus that the account is currentWe are sorry that this issue
occurred

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, I would say the following:
I did finally receive my new card with updated name information on January 7, Although I found Nicole who assisted me on this extremely personable and empathetic to the mounting absurdity of the situation and I am very relieved that the matter was finally handled properly - I am also very disappointed that Nordstrom did not feel that over months of my time, perseverance, aggravation and inconvenience were worth some sort of gesture such as a small gift card, etc
Nevertheless, the account name was finally put right so I appreciate that
Thanks so much for your time and assistance
Sincerely, *** ***

Complaint: ***I am rejecting this response because:I provided a preferred action for Nordstrom to take in response to my complaint, and they did not take that actionDuring the hour delay in shipping my gift card, the price of the similar item at Nordstrom Rack was increasedI have placed an order with Rack now that I have the gift cardIf Nordstrom does not feel these errors warrant financial or product compensation, this will be my final transaction with them.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
They didn’t send my Chanel productsI need those backThey said they didn’t get them then they say were returnedWhich is it. ‘I gave them the tracking number and it says it was receivedI did get back the other thingsI sent the wrong receipt with the Chanel itemsThey told me they would send them back and did not.
Sincerely,
*** ***

Nordstrom appreciates the chance to address this customer's concerns. It is never our intention to disappoint our customers and we sincerely apologize for the communication referred to by this customerOur records indicate that the customer's order was delivered on 9/30/In addition,
our Online Beauty Stylist Manager has reached out to this customer directly to address his concernsWe apologize for this customer's experience and hope we can earn back his trust should he choose to shop with us again in the future. Best Regards, Nordstrom, Inc

We appreciate the chance to respond to this customer's concerns and address service issues within our companyWe apologize that we were unable to meet the shipping time frame as promisedIt is never our intent to disappoint our customerDespite our best efforts errors do occurWe apologize that
the amount of orders received on this item exceeded our inventoryWe are so sorry that our communication surrounding the over sales of this item could have been betterWe are pleased that Ms*** has been credited in full for her purchase and has also been issued an online credit for future use where we hope we can earn back her trust should she choose to shop with us again. Best Regards, Nordstrom, Inc

We appreciate this customer bringing this matter to our attention and apologize for the delayOur teams reached out to the customer and processed the credit for $to her VISA cardWe are sorry this issue occurred

Complaint: ***
I am rejecting this response because: The representatives from Nordstrom is unwilling to speak with me directly I had offered them to overnight the parcel when I still could have used it they refused they would not addresss the representative lying to me or being completely unwilling to help me
Sincerely,
Michael D***

At Nordstrom, it is never our intent to disappoint our customersDespite our best efforts, errors do occurIt is also never our intent to defraud our customersWhile the language displayed in the email this customer references does not state guaranteed delivery, we sincerely apologize that we let
this customer down and were unable to meet this delivery expectationWhile we believe that no amount of compensation can remedy a poor service experience, we were pleased to be able to offer a $gift card for his troubleWe realize this does not make up for what he encountered but again apologize for the inconvenience to this customer and hope we can earn back his trust should he choose to shop with us again in the future
Best Regards,
Nordstrom, Inc

Complaint: ***I am rejecting this response because: we wanted the same shoe and you don it have a similar shoe as stated also the person I spoke to told me I should go find them at another store wanting me to take my business elsewhere
Sincerely,*** ***

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to resolve this issueOur records reflect that both of the items were delivered on December 8, We apologize for any inconvenience and hope we can better
serve him in the future

We apologize for this customer's experience and appreciate the chance to respondAfter investigation, we are unfortunately, unable to issue this customer a refundOur records reflect the shoes were delivered to the customer at the address she provided when the order was placed with our
representativeUPS opened a claim to investigate the customer's complaint and the customer never returned the local distribution center's phone callsOur records indicate the customer has not paid in full for the original purchase, therefore, we encourage her to contact our credit department for further questions (866) 491-

Hello,
We appreciate this customer bringing this matter to our attention. We reached out to the customer directly for additional information and we believe we have been able to resolve this matter to the customer’s satisfaction. We have credited all interest and late fees that
accrued while we researched the payment issue back to the customer’s account for a total credit of $As a result, the account now reflects a $balance. We’ve also updated the reporting on this account to no longer reflect the late payment in February and March of
The customer will be receiving a letter shortly explaining in detail the steps we have taken to address their concerns. We are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer
Respectfully,
Nordstrom, Inc

We appreciate this customer bringing this matter to our attention, and we are sorry that she received less than our best serviceWe partner with vendors to sell merchandise on our websiteIn this case, the merchandise was shipped directly from our vendor to the customerDue to this partnership,
in certain situations we need to reach out to the vendor to get confirmation on how the vendor would like to handle the returnUnfortunately, this process can take up to daysOur records show the customer received an email stating she would be re-charged for the merchandise, but that was an error and the second charge was never processedThe customer was refunded in full on December 16, and told to discard the merchandise as damagedWe are sorry that this issue occurred and we truly apologize for any resulting inconvenience to the customer

We appreciate this customer bringing this matter to our attentionIn order to look in to this issue and forward it to the right team, we ask the customer to please let us know the order number in question or the name of the store he is having issues withThank you