Nordstrom Inc

Hello,
Due Ms*** documented disruptive actions in our store in December of 2015, for which law enforcement was called, she was asked to leave our store. We regret that she is unhappy with this but we stand by our decision

Complaint: ***
I am rejecting this response because: the solution is not completeIt is highly unfortunate that I had to resort to Revdex.com for them to refund my credit card after numerous attempts to resolve this matter and they refused to refund the credit cardIn additon, the matter of discriminating against a deaf person by continuing to hang up on the customer has not been addressed? This issue needs to be addressed through ADA or some organizzation who will train the unprofessionalism of those Nordstom agents who hung up on me when I was trying to seek assistance for the credit card refundHow will this be handled so they don't treat other customers the same way?
Sincerely,
*** ***

Complaint: *** I am rejecting this response because:
Please read carefullyI wrote: "Please provide store credit in the form of a $500+ gift card for being forced to buy Personal Stylist clothes that were out of the range I specified; for years of poor, unfair service; lack of empathy and response by management; and lack of response from employees, the regional manager, and CorporateI've gone through a LOT of trouble, time, and distress throughout this whole ordeal."
I am not requesting store credit AND a gift cardI am only requesting a gift cardRevdex.com only allows a few different outcomes, one of which is store creditI've already returned the items I was forced to buyI do not have any outstanding charges on my credit cardTherefore, I am requesting a gift card as a form of store creditIf you can suggest other remedies to my year-long awful experiences at Nordstrom, particularly the problems in the past month of so, I would be glad to work with you on thatI've suffered continued distress, and that's unacceptable - shopping should be pleasant and uplifting, not painful and hurtfulPlease suggest an outcome so that we can come to a resolutionI am suggesting a gift card; that's what other stores/companies do regularlyThank you

We truly regret that this customer had an unsatisfactory experience while shopping with usOur team has addressed the request for the customer to be removed from all Nordstrom and Nordstrom Rack email and marketing listsWe apologize for his frustrations and hope we can better serve him in the
future

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I would like to know what they mean by ongoing issues??? all my exchanges and returns have included a receipt and proof of purchase!!! Nordstrom has now become EXTREMELY BRUTAL as well as RUDE!! regarding any returns even with a receipt they require a driver's licenseNordstrom has now has my return for over a month they made no effort to try and contact me regarding any problems or issues they had they have also not returned the items...So they are just going to keep the returned items?? Nordstrom received the items on the 3rd of Decit is now the 3rd of January 2017...So going "FORWARD" I will no longer shop or visit Nordstrom's again I will also see to it that my family immediately cancel there Nordstrom credit cards.There are many other stores that appreciate I and my families businessI see that others have also complained about the terrible customer service the warehouse provides if you check Consumer Affairs,Revdex.com and Pissed Consumer you will see that I am one of many who are extremely upset that Nordstrom asks like they do I have witnessed the store take back broken,old and worn out shoes , very used make-up, and other clothing that is filthy,stained and ripped and with no RECEIPT!! as well as a Tori Burch bag that was beyond filthy stained and broken YET!!! the store took it back Without the receipt!! How is it these items I returned which Nordstrom sells and SOLD!! is not there's??? They were full and had only been used once or twice.Nordstrom needs to return the items or refund me they are still in procession of the returned itemsI will have to file a complaint with USPS because the items have not been returned to meThank You Revdex.com for trying to help me with a hopeless & Very Sad situation

Complaint: ***I am rejecting this response because: I disagree that "no amount of compensation can remedy a poor service experience." I've had issues with other businesses and interestingly they not only compensated me for any inconvenience and frustration, but they did so swiftly and willinglyIn my direct response to the business I mentioned ZapposA day after I recently purchased something at *** ***, I received an email informing me that the delivery of my order would be delayed due to some warehouse issuesI was also given a 20% off couponI am absolutely stunned that a leading (?) department store like Nordstrom can say something like thatI do not wish to discuss the matter any furtherRevdex.com can close the case as unresolved

We appreciate the chance to respond to this customer's concernsWe will be reaching out to her directly to resolve this issue. Sincerely, Nordstrom, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

At Nordstrom, it is never our intent to disappoint our customers. Despite our best efforts, errors do occurWe apologize for any inconvenience to this customerOur records indicate that this customer was credited for the item on 12/14/A customer service specialist attempted to locate
additional stock of the merchandise, but unfortunately was unable to do soWe offered a similar option to the customer at the sale price, but the customer declined our offerWe sincerely apologize that this customer received less than our best service and hope we can service him better should he choose to shop with us in the future.
Sincerely, Nordstrom, Inc

Re Revdex.com Complaint No***
We truly regret that the customer had an unsatisfactory experience while shopping with usHowever, we have thoroughly investigated this matterOur investigation has established many inconsistencies regarding the customer’s version of eventsWe always do our best to take care of our customers and deal with them in a fair, reasonable, and professional manner Although multiple salespeople in both the Seattle and Las Vegas stores have worked closely with this customer on multiple occasions to try to satisfy him, it appears that we are unable to provide a satisfactory experience for this customerThus, we feel that no amount of compensation can remedy a poor service experience and request that the Revdex.com close this complaintWe understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for a refund or store credit

Surely, I have received some items but not allI don't want the items they still have returned back to me but I do want refunds processed or gift cards for the items they still haveI'm waiting for (3) pairs of pants (tracking number is ***), Stuart Weitzman black heels (tracking number # ***), and one other pair of new shoes that I have not received back or been refunded for as well I have followed up numerous times and this has been poorly handledI would like the items refunded to my visa or gift cards e xpedited to me
Revdex.com IS ASKING THAT THE BUSINESS SPECIFICALLY ADDRESS THE ITEMS THAT THE CONSUMER HAS SUBMITTED WHEREIN THEY STATE THEY HAVE NOT BEEN RETURN NOR CREDITED

Complaint: ***
I am rejecting this response because: I have received correspondence from Nordstrom on May 9th regarding a refund in the form of a checkDue to the nature of the complaint I left all correspondence and/or communication with Nordstrom through the Revdex.comTo date I have not received any check or anything else from NordstromI await to see if Nordstrom makes good on their word
Sincerely,
*** ***

Hello,
We investigated this matter thoroughly and *** *** version of events differs from ours significantly
Based on the tracking information provided, we were able to locate the third item returned by *** *** to our warehouse. Although the item didn’t match the description of the return *** *** gave to our customer service representatives, and the item didn’t match the order information included with it and was worn, as a courtesy we credited *** *** for the returned merchandise per her request*** *** was contacted directly to confirm her credit
Given the apparent issues with the delivery of her returns safely from her house to our warehouse, at this time we would like to reiterate our 10/communication to *** ***, which is that we can no longer accommodate her for missing returns unless they are sent to us using an insurable, trackable carrier of her choice.
Sincerely,
Nordstrom, Inc

Complaint: ***I am rejecting this response because: despite their claims to the contrary, Nordstromrack has not attempted to contact me via the email address they have on record for me until many months into this issueTheir website accepted my military address, all credit card transactions were processed effectively, and I continued to order online in good faithAt any point they could have contacted me to inform me that, despite indications to the contrary on this website, they do not after all provide shipping to overseas military addressesOnly have over twenty online orders, did MsB*** contact me regarding the issueThe tone of her contact was insulting, insinuating that I was in some way attempting to defraud or manipulate their websiteIf they are unwilling to ship to my address that should be clearly stated on the website or, failing that, I should have been contacted on the first instance to let me know I was wasting my time ordering from themI have had exemplary service from ***, ***, ***, ***, and other countless online retailers including Nordstroms.com but have never experienced the shabby customer service from Nordstromrack and HautelookI would like other customers to be warned so they do not waste the time and money I have dealing with this company.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Attached find PDF documents concerning this caseThe dates you mentioned prior to delivery are not an issue for me; the fact that the package arrived one day later than it was originally scheduled does as I took time off to wait for it only to find out from OnTrac, your delivery service, that it was your fault that it was not delivered until the next dayFor the record the order shipped and was given a tracking number on 5/27/(see page of 6)I received a notice from OnTrac that it would be delivered 6/1/which is marked as the "Service commitment time" on OnTrac doc of So that there is no confusion the document I first received is different and only shows the delivery for 6/1/So now we have spent more time and energy in this matterDoes Nordstrom consider this a good business decision for a cardholder with my purchase history to not refund the delivery charge for your item that I paid for and arrived late, or is it a good business decision for me to return the item for the full refund?Sincerely,*** ** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***
I am rejecting this response because Nordstrom can replace the shoes after just purchasing them. This is a case of the customer could buy the whole store of items, end up losing them or have them stolen, and Nordstrom would not care one bit while they got the inflated price of the items to make their profits
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** has increased back my credit scoreThank you to Nordstrom for taking action to resolve the issueThank you to Revdex.com as well
Sincerely,
*** ***

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to refund her for the bootsWe apologize for any inconvenience and hope we can better serve her in the future. The customer may reach out to our representative should
she have any further questions

Hello, We appreciate you taking the time to share your concerns with us and we are sorry to have disappointed you. It is through customer comments like yours that we learn what we can do to better serve our customers. We regret that at this time our nordstromrack.com system
cannot accommodate multiple gift cards when placing an order. We apologize for the inconvenience. We are working on this issue and we hope to have the option to use multiple gift cards available in the future. Thank you again for bringing you concerns to our attention. Sincerely, Nordstrom, Inc

We apologize that the customer did not receive our voicemailsWe reached out to ph. ***We understand our store manager reached him yesterday and discussed this matterThanks for taking the time to speak with us