Nordstrom Inc

Complaint: ***I am rejecting this response because: They are returning the $GC balance, but didn't reach out to make it right for this customer for the inconvenience and the many frustrating hours to recover my gift card balance.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
They have not done anything to make up for the confusion that this caused, nor have they even addressed the fact that the original item I wanted is in stock on the vendor's website (which is apparently where the item ships from) I would still expect them to offer SOMETHING as a gesture of goodwill as they clearly have in the past through other complaints on this website, to make up for this horrendous experience How can they gain me back as a customer if they are refusing to lift a finger to remedy this situation?

Hello,
We investigated this matter thoroughly and *** *** version of events differs from ours significantly
Based on the tracking information provided, we were able to locate the third item returned by *** *** to our warehouse. Although the item didn’t match the description of the return *** *** gave to our customer service representatives, and the item didn’t match the order information included with it and was worn, as a courtesy we credited *** *** for the returned merchandise per her request*** *** was contacted directly to confirm her credit
Given the apparent issues with the delivery of her returns safely from her house to our warehouse, at this time we would like to reiterate our 10/communication to *** ***, which is that we can no longer accommodate her for missing returns unless they are sent to us using an insurable, trackable carrier of her choice.
Sincerely,
Nordstrom, Inc

We truly regret that this customer had an unsatisfactory experience while shopping with usOur team has addressed the request for the customer to be removed from all Nordstrom and Nordstrom Rack email and marketing listsWe apologize for his frustrations and hope we can better serve him in the
future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me*** has increased back my credit scoreThank you to Nordstrom for taking action to resolve the issueThank you to Revdex.com as well
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We appreciate the chance to respond to this customer's concernsWe will be reaching out to her directly to resolve this issue. Sincerely, Nordstrom, Inc

Surely, I have received some items but not allI don't want the items they still have returned back to me but I do want refunds processed or gift cards for the items they still haveI'm waiting for (3) pairs of pants (tracking number is ***), Stuart Weitzman black heels (tracking number # ***), and one other pair of new shoes that I have not received back or been refunded for as well I have followed up numerous times and this has been poorly handledI would like the items refunded to my visa or gift cards e xpedited to me
Revdex.com IS ASKING THAT THE BUSINESS SPECIFICALLY ADDRESS THE ITEMS THAT THE CONSUMER HAS SUBMITTED WHEREIN THEY STATE THEY HAVE NOT BEEN RETURN NOR CREDITED

Hello, We appreciate you taking the time to share your concerns with us and we are sorry to have disappointed you. It is through customer comments like yours that we learn what we can do to better serve our customers. We regret that at this time our nordstromrack.com system
cannot accommodate multiple gift cards when placing an order. We apologize for the inconvenience. We are working on this issue and we hope to have the option to use multiple gift cards available in the future. Thank you again for bringing you concerns to our attention. Sincerely, Nordstrom, Inc

We are sorry this customer remains disappointed. During our conversation with this customer, our agent gave an estimated timeframe for shipping based on the information we had at the timeFurther, on December 27th our representative told the customer that unfortunately we were unable to send the gift card to his sister, and instead we processed his refund to the original form of paymentIn addition to his refund for the merchandise of $47.03, the customer was emailed a $25 gift card for the inconvenienceWe apologize that Mr*** finds our terms and conditions difficult to locate on our websiteWe have them located in an area that is standard for the industry, but we will pass along his concerns to our teams

Complaint: ***
I am rejecting this response because Nordstrom can replace the shoes after just purchasing them. This is a case of the customer could buy the whole store of items, end up losing them or have them stolen, and Nordstrom would not care one bit while they got the inflated price of the items to make their profits
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I disagree that "no amount of compensation can remedy a poor service experience." I've had issues with other businesses and interestingly they not only compensated me for any inconvenience and frustration, but they did so swiftly and willinglyIn my direct response to the business I mentioned ZapposA day after I recently purchased something at *** ***, I received an email informing me that the delivery of my order would be delayed due to some warehouse issuesI was also given a 20% off couponI am absolutely stunned that a leading (?) department store like Nordstrom can say something like thatI do not wish to discuss the matter any furtherRevdex.com can close the case as unresolved

This matter has been resolved to my satisfaction

Complaint: *** I am rejecting this response because:
Please read carefullyI wrote: "Please provide store credit in the form of a $500+ gift card for being forced to buy Personal Stylist clothes that were out of the range I specified; for years of poor, unfair service; lack of empathy and response by management; and lack of response from employees, the regional manager, and CorporateI've gone through a LOT of trouble, time, and distress throughout this whole ordeal."
I am not requesting store credit AND a gift cardI am only requesting a gift cardRevdex.com only allows a few different outcomes, one of which is store creditI've already returned the items I was forced to buyI do not have any outstanding charges on my credit cardTherefore, I am requesting a gift card as a form of store creditIf you can suggest other remedies to my year-long awful experiences at Nordstrom, particularly the problems in the past month of so, I would be glad to work with you on thatI've suffered continued distress, and that's unacceptable - shopping should be pleasant and uplifting, not painful and hurtfulPlease suggest an outcome so that we can come to a resolutionI am suggesting a gift card; that's what other stores/companies do regularlyThank you

We apologize that the customer did not receive our voicemailsWe reached out to ph. ***We understand our store manager reached him yesterday and discussed this matterThanks for taking the time to speak with us

Re Revdex.com Complaint No***
We truly regret that the customer had an unsatisfactory experience while shopping with usHowever, we have thoroughly investigated this matterOur investigation has established many inconsistencies regarding the customer’s version of eventsWe always do our best to take care of our customers and deal with them in a fair, reasonable, and professional manner Although multiple salespeople in both the Seattle and Las Vegas stores have worked closely with this customer on multiple occasions to try to satisfy him, it appears that we are unable to provide a satisfactory experience for this customerThus, we feel that no amount of compensation can remedy a poor service experience and request that the Revdex.com close this complaintWe understand that this is not what the customer wishes to hear, however, we stand by our decision, as we are unable to accommodate this customer’s request for a refund or store credit

Complaint: ***I am rejecting this response because:
Attached find PDF documents concerning this caseThe dates you mentioned prior to delivery are not an issue for me; the fact that the package arrived one day later than it was originally scheduled does as I took time off to wait for it only to find out from OnTrac, your delivery service, that it was your fault that it was not delivered until the next dayFor the record the order shipped and was given a tracking number on 5/27/(see page of 6)I received a notice from OnTrac that it would be delivered 6/1/which is marked as the "Service commitment time" on OnTrac doc of So that there is no confusion the document I first received is different and only shows the delivery for 6/1/So now we have spent more time and energy in this matterDoes Nordstrom consider this a good business decision for a cardholder with my purchase history to not refund the delivery charge for your item that I paid for and arrived late, or is it a good business decision for me to return the item for the full refund?Sincerely,*** ** ***
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

We apologize for this customer's experience and appreciate the chance to respondWe have worked directly with this customer to refund her for the bootsWe apologize for any inconvenience and hope we can better serve her in the future. The customer may reach out to our representative should
she have any further questions

Hello, We appreciate the opportunity to respond to this customer’s complaint. As noted on our website, returns are processed within 10-business days, which is why her return had not yet been processedWe have taken steps to ensure that her return was processed today
Sincerely, Nordstrom, Inc

Complaint: ***I am rejecting this response because: despite their claims to the contrary, Nordstromrack has not attempted to contact me via the email address they have on record for me until many months into this issueTheir website accepted my military address, all credit card transactions were processed effectively, and I continued to order online in good faithAt any point they could have contacted me to inform me that, despite indications to the contrary on this website, they do not after all provide shipping to overseas military addressesOnly have over twenty online orders, did MsB*** contact me regarding the issueThe tone of her contact was insulting, insinuating that I was in some way attempting to defraud or manipulate their websiteIf they are unwilling to ship to my address that should be clearly stated on the website or, failing that, I should have been contacted on the first instance to let me know I was wasting my time ordering from themI have had exemplary service from ***, ***, ***, ***, and other countless online retailers including Nordstroms.com but have never experienced the shabby customer service from Nordstromrack and HautelookI would like other customers to be warned so they do not waste the time and money I have dealing with this company.Sincerely,*** ***