North East A/C

Dear [redacted] ,First I would like to apologize on the delay in responding to your massages.I am looking in to your order and I see the glasses wasdelivered yesterday, I hope you will enjoy them allot, if you would like to return them for a refund please feel out the return form online and you will get a return authorization

Hi we are very sorry to hear that, we have tried to help her and we ware not able to get to a solution, we cannot do a refund on prescription glasses that is the company policy, we offered to have it even checked again, we can also offer a refund on the frames ONLY and not the lenses, if she would like to accept the offer shoe can reply her and we can process it for her

Dear ***,I would like to take a moment to apologize for all difficulties you had with your order which you didn't receive the color you perferred.Due to we received your order as a different colorI would like to offer you to return your frames and will be able to exchange them for the correct color with an 80% restocking fee.We do process each order in mind that it should be the best for you and we make sure to fullfill it to our utmost

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved bec The glasses were sent back to your store front in Brooklyn through certified mail and still have yet to receive the refundYour customer service never picks up the phoneThe one time I've actually gotten through to the lady that picked up the call she couldn't answer my questionSo when will the refund be put back on the credit card???? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***,I am sorry to hear the mix up of your order, I see that the order shipped out from our amazon FBA inventory and I apologize if they mixed up the shipment.Please send us pictures of what you received to [redacted] and we will open an investigation on it.Once we will receive the return we will process a refund or an exchange for the exactproduct your order please let us know your choice in the email

Dear ***I am sorry for the late reply here, I see that the order has been shipped and delivered, and I hope you enjoy your glasses, I am sorry for the delay we have had a lot of emails after the Holidays and it took us a while to get back to everyone,

Dear [redacted] ,I am still researching on this issue with the [redacted] and I will get back to your email with the outcome

Hi ***I'm sorry to hear that you were not satisfied with your experience shopping with us, First to address teh claim we did not charge your card we never charge before shipping, as far as shipping goes, you are right this was on backorder and was coming in from Italy, the status is shown on the product page, right now the product you ordered is in stock with us but wehn you ordered them we ware out and we ordered them and they ware coming in, I am sorry again for your frustration and I would like to offer you an extra 15% Off if you still want it or for any future order, please just contact me and ask for Aron Thank you

Dear EveryoneI am sorry to hear Your complaint as the sunglasses you order are not authentic Celine sunglasses, In fact everything we sell in our store or online, no matter, is 100% authentic and we are an authorized dealer of Celine products, (I can understand a local place telling you that something you purchase online for such a good price will be fake but if it’s a purchase from Designer Optics then it is real and a good deal) However we do have return policy and if you would like you can return it to us to get refunded for the purchase,I palatalize for any inconvenience you may had while purchasing from us you can always contact our friendly customer service teem and we will be happy to help you out with any type of purchase or return

Hi [redacted] Again, As we explained Pulsar has a complete and 100% warranty so they will replace it for you 100% we are an authorized dealer and you just need to take it up with them we did not manufacturer the products therefore we cannot be held responsible for the qualitywe processed and shipped your order on time, and in a brand new condition, if it broke afterwards you need to take it up with the manufacturer Thank you

Good morning [redacted] I am sorry about the delay in getting back to you, we have been overwhelmed with emails because of the Holiday when we ware closed for a little over a week, your order is being shipped from Italy so you will have it by next week, it will first get to the US then we will send you the US tracking number once we ship it from here,again I am sorry about the delay in replying, Aron

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I believe $is an unfair resolutioni will accept an $refund (rather than $20) to my amex card charged for the glasses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern.I looked into the order and I do apologize that the item ordered was out of stock and the order was supposed to be canceled before we had a chance to ship it.I do see continuance communication via email from the *** of April until the *** of may when the customer requested a
cancellation.By the time the order was placed a pending charge was put on the card for the amount for the order, on may *** the pending charge was voided and the card was not charged at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business still had not addressed my stolen credit infomation,nor all the others, and has not done anything for restitution Saying I'm sorry and that they take it seriously are all empty words This problem of stolen cc information needs to be resolved or they need it on record that the business will allow it to be used fraudulently
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern.This order was processed 100% as ordered and the prescription was done as the customer requested, the customer agreed to the policy of prescription orders not begin refunded.We stand behind our produces and we will work with every customer if they have an issue with the order to fix it we can be reached at ###-###-#### or by email ***

Dear ***,One of the glasses you ordered was on backorder, and it shipped out just today, please check your email for the tracking number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***