North East A/C

To whom this may concern, This costumer is an abusing costumer who we have worked with for months trying to please her and make her happy which is something that is impossible by this point, we have remade her frames already we have paid for times the lenses and the shipping and for two glasses we have already lost on her a lot of money and a lot of time, we are a business and not a Charity org and we feel we did our best to help this costumer but it is out of control, her is a short over view (with my comments) of the order notes *** *** *** *** *** ** *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern,I am very sorry to see a customer with that feeling about a purchase on our website. I am looking into the order and I see we are constantly trying to get in touch with the customer to get the correct information of the prescription to make the glasses correct.Once we
will get this information we will process the prescription in a rush and ship it out overnight, otherwise we can ship just the frames to customer as is.Thank You All,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
December **, 2016, the day my package was delivered to Designer Optics, was a Tuesday, not a Sunday - this cannot be refuted. A regular business day of Designer Optics and the *** *** *** *** See the attached calendarI adhered to the Designer Optics return policy, including providing the *** tracking number of my package to Hindy in Customer Service, and have demonstrated delivery of my package by the *** to Designer Optics. See previous attachmentsAs a customer I have done everything properly and am entitled to a refund of the merchandise that I returned to Designer OpticsWhat happened to my package once it was delivered to Designer Optics is not my responsibilityIf I do not receive a favorable reply from Designer Optics I will contact the New York Attorney General's Office with documentation of my case thus far
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,I looked in to your order and I see the order was refunded in full on the *** of December of last year, you should be able to see it on your next billing cycle statement, Please advise if I can Help you with something else

Dear ***. I see that we have emailed you a couple days ago, the order was backordered, but if you like it cancel the order we can do that, About the credit card being hacked We've taken this security breach very seriously and have gone to great lengths to prevent this
from happening againIf there is anything we can help you with please contact us at ***Thanks

Dear [redacted],First I would like to apologize for the frustration that you had, I looked into your order and I see it is processing in the lab right now to put the prescription and it will ship out today the trickingnumber is [redacted]  with...

[redacted] and it  will be delivered to you by mid next week you can follow the activity of the package by tracking it on the [redacted] website.SincerelyCustomer supportP. S. please note you can always send us an email to [redacted] and we will try our best to respond in 24-48 business hours.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:First off, I'm not a HER, I'm a HIM, which shows the horrible customer service yet again, they have already made them wrong twice and told me they would not remake them again or refund me for all of the cost. The best they offered was 80% of the cost of the frames, they have shown you the Revdex.com that they are dishonest by what they have said on here in response. The have caused me migraines literally, they have been rude, and have poor business ethics. This is the worst company I have ever dealt with. Please step in and have them give me a full refund of the $283.54 they have robbed me off. I have the glasses packaged and ready to send back. They need to own up to their mistakes x 2 and do what is right.  I work hard for my money and they have robbed me. Please step in and help me.  God bless,[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

case # [redacted]   To whom it may concern.   We are very sorry, but we don't give out our Tax ID which is a Business Protection Privacy.

Response to Case #: [redacted]Hi [redacted], 1. On June ** 2017 we authorized a return so we can exchange it for you, On July you stated to the Revdex.com that we have not gotten back to you,2. You have never returned the item instead you opened a dispute with the CC3. You mentioned that you contacted pulsar...

and they said it does not belong that way, well we buy them direct and we are an authorized dealer so you can use the warranty which it has a lifetime with pulsar which I also guess you did 4. You also mentioned that you have emailed us 3 times and it has bounced, the only reason this can be is because you entered the wrong email because we have emailed you a couple times before and you responded and you emailed us before and we responded and it went through just fine, Please remove this complain Thank you [redacted]

The order has been refunded completely,

Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email.Thanks in advance for your patience and support.This message was sent to...

[redacted] in reference to Case [redacted]

Hi [redacted]. I'm sorry to hear that you were not satisfied with your experience shopping with us, First to address teh claim we did not charge your card we never charge before shipping,  as far as shipping goes, you are right this was on backorder and was coming in from Italy,...

the status is shown on the product page, right now the product you ordered is in stock with us but wehn you ordered them we ware out and we ordered them and they ware coming in,  I am sorry again for your frustration and I would like to offer you an extra 15% Off if you still want it or for any future order, please just contact me and ask for Aron Thank you

Hi Dear [redacted], I am sorry to hear about the size of the frames not being your best fit, and I am sorry abbot for long wait on the phone, we are constantly working to make it faster. I have searched for the emails and I sew your first email on May ** which was last week...

Wednesday and we had a Holiday on that day, We responded to you On Jun [redacted] which was last week Friday,  I see that you are returning your frames and we will be issuingthe refund as discussed once we receive the return,

Hi [redacted] Again, As we explained Pulsar has a complete and 100% warranty so they will replace it for you 100% we are an authorized dealer and you just need to take it up with them we did not manufacturer the products therefore we cannot be held responsible for the quality. we processed and shipped your order on time, and in a brand new condition, if it broke afterwards you need to take it up with the manufacturer  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved. Because I made several attempts in the last two weeks before contacting you, they have finally refunded me after 16 days. Thank you for aiding me in this situation. 
Sincerely,
[redacted]

Dear Customer.I am sorry to inform you that we will not be able to honor the request of a $20 refund since the order was completed.We will be willing to offer $10 if that will satisfy you. Thank you very much for understating.SincerelyCustomer support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because you ]
 
 
My order was received...however, my glasses were not cut correctly and the lens were too thick for my frames. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]