North East A/C

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and, while the case is not yet resolved, I find that the business is working to correct the situation. ** ***: Thank you for your response and for your efforts to correct the situationTo answer your questions, I tried emailing via the contact page on your website last week after having placed the order and then I emailed *** last weekendI also attempted calling both your *** *** *** and your area code New York number on multiple occasions but was unsuccessfuli did receive an email from Raizy R on Monday after I filed the complaintI would like to thank you for acknowledging the situation and working to repair it.
Sincerely,
*** ***

To whom it may concernI looked over the history of the orderOur prescription policy that a prescription order cannot be retuned is always strictly enforced not the lenses and not the frames of a prescription order can be returnedThis order was processed 100% as ordered by the customer
with the color ordered by the customer. We offered for the customer an exception of accepting the return for 80% credit of the frame cost in attempt to resolve the issue, we honored the offer and we will stay behind our words we will not be able to give any other additional refund for this orderThank you very much for understanding Sincerely, Chaim P*** Business Manager Designer Optics *** *** ***
*** ** ***
** *** E: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The watch was returned to business on June ** The credit card company was provided a receipt from the *** *** *** that it was given to a person at Designer Optics The credit card company refunded my money for the watch There is no further action needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** I am sorry you felt that way, as you know you ordered a frame with prescription and the prescription you ordered was custom made and that takes weeks, we did charge you the day we ordered the lenses and then shipped it on the *** with tracking number ***
and it was signed by you, I really hope you enjoy them and I am sorry it took that long, and I wish I could of made it be delivered the same day I really wish but I can't, I am the owner and I can assure I am trying to have happy customers, email me and I can get you a great discount fo ryour next pair

Hi *** I am really sorry for the delay I have taken a look at your order and I see taht you have a prescription order with custom made lenses (because of the addons) the frames are now in the lab and are being processed for teh prescription you shoul dhave it by next week in the begging
of the week, I know we should of contacted you earlier with an update and I am sorry about this I am am working on this issue I am also looking for your emails can you please tell me which email you used and to which email you sent them so I can take a look and see why they ware ignored? Thank you Aron E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. For reference, I've attached the e-mail string to support my initial complaint
Sincerely,
*** ***

To whom it may concern.We are very sorry to hear that this is the way one of our customers feel about the order with us.The frames shipped are 100% authentic Ray Ban frames and we can proof that. The prescription was done as corrected in the order by the customer if anything is seems to be
incorrect for the customer we will be happy to evaluate it and fix it a problem is find.A prescription order is not exchangeable or returnable as the Rx policy the customer agreed to while placing the order.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If I must continue with this order with incorrect prescription lenses, I want what I paid for I was promised 2nd day air yesterday, and my glasses ARE STILL IN BROOKLYN NEW YORK! Unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Stephanie*
*** sunglasses from your order is on back order we apologize for the delay.We will ship it to you as soon as it comes in, at any time time as long it is not shipped we cancel the order if this is your choice

We have tried to help you, and are still trying, we have offered you to make the lenses for the new frame so it won't cost you anything, since that was your issue, I really hope you can still come to agreement with us,

To whom it may concern.I looked into the order and I see that it was delivered to you a few days ago, and you initiated a return.We will process a refund when the return is received in our warehouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

case # *** To whom it may concernWe appreciate the ordering on our websiteI do see that we processed your prescription and it was shipped outAs per your tracking it shows it was delivered ***
I really apologize for the inconvenience you had with the customer service, which we have very high call volume and we try to take every phone call

Dear ***,First I would like to apologize on the inconvenience you have gone thru.We have send you a prepaid return label on the *** of this month, and we will process the exchange for the correct color once we will get
the return of the first shipment in our whorehouse.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
Please find three pages of Product Tracking & Reporting report received from my United States Postal Service Postmaster todayThis document shows the destination address of *** *** *** *** ** *** for my package tracking number *** *** *** *** *** This is the same Tracking number I provided Designer Optics when I mailed the package on 12/**/2016. The report shows that on 12/**/my package was left with an individual from Designer OpticsPer my Postmaster this Tracking report is proof that the package was scanned as delivered by *** upon pickup by an agent of Designer Optics.I fulfilled my customer obligation by returning the merchandise per DO instructions and the delivery service, the ***, fulfilled their obligation to deliver the package to an agent of Designer Optics at *** *** *** As a customer, I am not liable for what happened to the package after it was delivered I expect a full refund immediately.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** I am sorry this is the way you feel about your order with us, and I do apologize about the delay in responding to your phone calls we had an overwhelming holiday seson.Your order shipped out the firs time via *** and the order was returned to us I am not sure what the problem was.We
shipped the order out to you right when we get it back with UPS and it was delivered today, I hope you will enjoy it allot if for any reason you need to return it please contact us and we will give you a return.authrzation

Dear Customer,First I would like to apologize about the delay in your order, that was because of the overwhelming holiday season we were going thru.I looked in to your order and I see it was delivered by now, please advise if can be of help

Good morning ***, I am really sorry to hear about this, I looked over the conversation and I really apologize for this,I am sending you a prepaid label so you can send them back once you get it, or if you like I can refund you the shipping charge if you like to keep them, it is up to you,again
this shouldn't of happened and the reason why this happened is because we ware overwhelmed with emails when we came back from the holiday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Based on the lack of customer service, waiting two weeks for a product that I was charged for and to find out the product was not even in stock because the item was discontinued, I demand a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern.I spoke to *** at the post office times and he told me that he has no information on this package being delivered to a wrong address.Our policy online stats clear that we will not be able to take responsibility for a package after it is delivered by the ***