North East A/C

To whom it may concern.I am sorry about the miss shipment that was made, we have investigate thew issue and fired the man who made this mistake.We send you in the email a prepaid return label you can return it for exchange to the correct pair or for a full refund.

We have tried to explain to the customer numerous times that this was never delivered, There is nothing else we can do,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
You sold the product!! Anything a person buys from ANY vendor(YOU)  that's defective is returnable to that vendor! I don't want a replacement! I had to buy another watch from someone else! I don't want a replacement. I want YOU to stand behind what you sell just like everyone other store/vendor that sells defective crap!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good morning [redacted]I am sorry about the delay in getting back to you, we have been overwhelmed with emails because of the Holiday when we ware closed for a little over a week, your order is being shipped from Italy so you will have it by next week, it will first get to the US then we will send...

you the US tracking number once we ship it from here,again I am sorry about the delay in replying, Aron

Good morning [redacted]. I am sorry that we did not get back to you, we have been overwhelmed with emails since we got back from the holiday, your order has been shipped out yesterday and your tracking number was emailed to you as well as here below, 
[redacted]

Hi,  The order [redacted] has been shipped out on 1/**/2017 with the [redacted] with tracking [redacted] and was delivered on January **, 2017 , 2:20 pmto [redacted]
[redacted]
[redacted]

Hi [redacted] as you might be aware we ware closed that time and therefore couldn't reply  the refund was processed to your paypal account please take a look

HI [redacted] again, as I explained to you many many times, We are willing to offer you a full refund on the frames which is $64.65  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],First I am really sorry for the delay in getting back to you, we have been a bit overwhelmed, we are getting a lot more calls and email then usual, you know its the busy season, but we are getting to it, I hope you can understand that, I see that we have received your frame and and...

it was prepared for the lab, I know that you had difficulties getting to us, we are really sorry for that, we have not been able to get a lot of calls and emails, please let me know if we should go ahead with your order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are crooks and made my glasses wrong 2x's in a row and won't accept responsibilityg and give me a full refund. I'm not made of money and recently have been dealing with harvey. They are robbinh me of money I don't have. They've offered only a percentage of refund for the frames. I cannot wear these glasses or use them because they were made incorrectly 2x's and they are not clear and if I try give me migraine headaches.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted], As we communicated in the emails we have taken care of the issue, we sent you the label to return it and we will process the refund as soon as we have the return, Wiley X is dropshipping the items for us so we sometimes have this issue with them and we apologize for this...

mixup,  Thank you

Dear Customer,As discussed over the phone with you that you want us the ship just the glasses without the lenses since you wasn't able to get the PD in time, we did so and the glasses were delivered to you on the [redacted] of January, I will be more then glad to refund you for the amount charge for the lenses but as long as the case you opened with pay pal is open I cannot do a partial refund for the transaction, so please let me know when the case is closed and I will refund you the amount paid for the lenses  immediately.

Hi I am really sorry for the watch falling apart, the watch we sold you has a warranty from pulsar, if its falling apart you have to contact them they will gladly exchange it for you but if you want us to do it we must charge a fee for taht service, we did nothing wrong we sent you a brand new never...

used watch and if you say that it is falling apart it has to be worked out with the manufacturer,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me and the matter has been resolved.I have received email from Designer Optics asking for the case number from the [redacted] and they will respond back when they get to talk to someone 
Sincerely, [redacted] 
[redacted]

We have taken every security measure available to assure this never happens again, we have fixed whatever made it happen,

To whom it may concern.I’d like to take a minute of your time to sincerely apologize for the experience you had with the glasses purchased by our company.Our products are genuine. We sell only original Gucci products, and it is covered with...

the manufacturers warranty for any defect.Feel free to contact the consumer warranty deportment and they will help you get the problem solved.

Hi Dear I am looking into your order and I see the credit was issued on 12/**/2015 11:05AM to your MasterCard ending in [redacted], if you still need more information please contact us at [redacted] we will be happy to help you. Thank YouCustomer Support

To whom it may concern.First I would like to apolagaize for any miscommunication.Then I would like to inform you1- We issued the refund to the card for the unshipped pair.2- We are investigation the customer service teem for the experiences you had and we will make sure this should not happen...

again.Thank you