North East A/C

Dear [redacted]. I am sorry for the late reply here, I see that the order has been shipped and delivered, and I hope you enjoy your glasses, I am sorry for the delay we have had a lot of  emails after the Holidays and it took us a while to get back to everyone,

Dear Customer,As I mentioned in the first response, I wasn't able to process a partial refund as long the case with [redacted] was in effect, since you have informed [redacted] that you received the frame in good condition I processed the refund for the prescription today.

Dear [redacted],First I would like to apologize on the delay in responding to your massages.I am looking in to your order and I see the glasses wasdelivered yesterday, I hope you will enjoy them allot, if you would like to return them for a refund please feel out...

the return form online and you will get a return authorization.

This order was canceled and refunded on the [redacted] of December,Please advise if there is anything else I can help you with the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was zero resolution to my stolen credit card information along with all other stolen credit card information from other reviews.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The job was first returned to us due to the fact that the customer ordered Single Vision Lenses but actually wanted progressive lenses, customer was notified and paid the difference. The second time the customer returned the lenses was due to a defect in the lenses. After receiving the...

job for evaluation and finding that the lenses were actually defective I reordered the lenses and sent out the job. The last two times she returned the frame was to claim that the RX was done incorrectly. Both times the Rx was thoroughly checked and came out being correct. In addition to sending back the glasses to the customer with her actual copy of the RX from her Doctor it was accompanied with an accurate readout of the RX  that was put into the frame to match it with. We can only guarantee the work that we do which we have. If it was a Doctor's error or a non Adapt by the patient we cannot take any responsibility for that.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To home it may concern.This order was refunded in full on the [redacted] of this month it might take a few days to show up in the account,

Dear Customer,I regard herring that you had experienced a inconvenience with the glasses you purchased with us.We do not offer any warranty on the lenses,the quality and the live of the lenses will depend on the way it is being used handled and cleaned.We will stand on the offer to redo the...

lenses with a 20% discount.SincerelyCustomer support

Cancel my order and refund my money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved bec
 The glasses were sent back to your store front in Brooklyn through certified mail and still have yet to receive the refund... Your customer service never picks up the phone.. The one time I've actually gotten through to the lady that picked up the call she couldn't answer my question.... So when will the refund be put back on the credit card????
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear EveryoneI am sorry to hear Your complaint
as the sunglasses you order are not authentic Celine sunglasses, In fact everything we sell in our store or
online, no matter, is 100% authentic and we are an authorized dealer of Celine
products, (I can understand a local place telling you that...

something you purchase 
online for such a good price will be fake but if it’s a purchase  from Designer Optics then it is real and a good
deal) However we do have return policy and if you would like you can return it to us to get refunded for the purchase,I palatalize for any inconvenience you may had while purchasing from us you can always contact our friendly customer service teem and we will be happy to help you out with any type of purchase or return.

Hi [redacted], First off I am really sorry for the delay in responding to your first email, I am trying to figure out why it was not answered normally we answer all emails within 2 days, and it seems your email was by mistake closed by a rep, I also see that we sent you an email today about...

the order and I know we should of notified you earlier about this, please tell me how you would like to proceed ? also about the credit card breach you don't have to worry about it since you paid with paypal and that was never affected,

My name is [redacted] Owner of North East A/C [redacted] Ma. I  am responding to [redacted] complaint. The problem she ended up having was a really small refrigerant leak in her Air Conditioning System we installed. We searched for a leak a couple of times over last summer and could not find...

one, the system worked for a couple of months after adding some refrigerant to system. When they called because it wasn't working again, I sent someone over to re charge system within a day of them calling, this did happen a couple of times and we searched for a leak a few more times. We Pressurized System and isolated leak, was a factory defect in Aluminum coil Condensing Unit. While this was going on I was working with [redacted]. to get a new unit rather than just charge the coil. I explained to them it would take some time to get approval for a new unit but they were very impatient. The problem was not from our workmanship and I never left them without a/c as I would add refrigerant to keep them cool. I have since installed a New York condensing unit under warranty at their home to resolve the problem. I have thousands of happy customers been in business for 20 years with 27 years in Experience. I've had maybe 3 to 4 complaints in that time frame which to me is near perfect record for service. I was trying to get them a new unit rather than repair a defective unit. Thank You