North East A/C

Dear [redacted],I am sorry to hear the mix up of your order, I see that the order shipped out from our amazon FBA inventory and I apologize if they mixed up the shipment.Please send us pictures of what you received to...

[redacted] and we will open an investigation on it.Once we will receive the return we will process a refund or an exchange for the exactproduct your order please let us know your choice in the email.

Dear [redacted],I will ship out the correct tramples and return shipping on Wednesday.Please send back the incorrect temples once you receive the shipment.Sincerely Customer support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As stated in the complaint, I want a refund as soon as possible. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern.I am looking in to this order details and I see the order was canceled and refunded in Full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have returned the product and am still waiting for the refund.
Sincerely,
[redacted]

Hi we are very sorry to hear that, we have tried to help her and we ware not able to get to a solution, we cannot do a refund on prescription glasses that is the company policy, we offered to have it even checked again, we can also offer a refund on the frames ONLY and not the lenses, if she would...

like to accept the offer shoe can reply her and we can process it for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The seller sent me a piece of junk. And they're  not willing to stand behind the item they sold me unless I pay even MORE money. That's no way to do business. It should have never been a warranty issue. I first contacted them less than 30 days from the date that I purchased the watch and I got the same run around answers. Typical purchases have at least 30 days in which to return the purchase, especially if it is defective.  All I want is my money back. I trusted the seller was selling quality items. But they're not. Not if they won't even stand behind what they sell.PLEASE, just give me money back.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, The tracking does not work anymore, The tracking never showed delivered, we never received the return therefore we cannot issue a refund,

Dear [redacted],I am still researching on this issue with the [redacted] and I will get back to your email with the outcome.

To whom it may concern.I am sorry to hear that the order was placed for the incorrect size, we got the order in for the [redacted]. Polo Prep is the kids version of the Polo brand, since the order was placed for prescription glasses, we...

will not be able to take it back as par the prescription policy. We will however offer you the 10% Discount if you would like to replace the order for an adult pair.Thank you all for understanding.SincerelyCustomer support

I an attempt to resolve this problem I have issued a refund of $20 to your card ending in [redacted].I hope this will help us close this dispute positively.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
  My issue has been resolved. No longer need your services.   Thank you so much! Sent from [redacted]'s iPhone
Sincerely,
[redacted]

Hi Roger, as you can see we shipped your order with the USPS with tracking number [redacted] and it shows it was delivered Yesterday, I really hope you will enjoy the glasses, I am really sorry for the delay we had in processing the order, as you know this was a prescription order...

with custom lenses and that may take sometimes a little longer,

To whom it may concern. I checked over the history of the order and I see the date of this case is 3/**/2016 by that time the order was on the way to the customer and it was delivered successfully on 3/**/2016 The new order was delivered to the customer and our hope is that the customer is still...

enjoying it allot.   Sincerely,   Chaim P[redacted] Business Manager   Designer Optics [redacted]

Dear [redacted],I would like to take a moment to apologize for all difficulties you had with your order which you didn't receive the color you perferred.Due to we received your order as a different color. I would like to offer you to return your frames and will be able to exchange them for the correct...

color with an 80% restocking fee.We do process each order in mind that it should be the best for you and we make sure to fullfill it to our utmost.

To whom it may concern.First I would like to apologize about the issue that you had contacting us, we are working on the system to correct this issue.I just send you an email where you can reply with any concern about your order, and a separate email wit ha rerun authorization and the steps to send...

the order back.Thank You

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] I will print the label and return the incorrect frames that were shipped to me in exchange for a full refund.

Dear Customer.First I would like to apologize for the longer than usual processing time of your order.Then I would like to inform you the your order shipped out today with [redacted] 2nd Day Air®The tracking number was sent directly to your email address.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I would like to receive my order. I have no problem waiting for it but I need to be notified when my order will be sent. There is no communication regarding how long I will have to continue to wait for this product.