NuvaLift

Complaint ID: [redacted] We would like to acknowledge receipt of Ms [redacted] ’s complaint, and appreciate this opportunity to address itThe customer has filed a dispute with her credit card company, and her account with us has been frozenWe do apologize for any misunderstandingsCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and regret that we are unable to assist this customer furtherSincerely, NuvaLift Management

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package /> the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 4/28/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/13/14, when the trial period ended Mr*** contacted our company on 5/14/to cancel his subscriptionHis subscription was canceled but he was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing his order We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp:// nuvalift.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank you for your help We had a family emergency and have been unable to respond until now We received an email from Nuvalift stating they dropped collections and we won't be hearing from them again I appreciate the help you provided Again thank you so much [redacted] ***

We would like to acknowledge receipt of [redacted] ’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 2/26/This is when they paid the initial $for shipping, and marks the start of their 14-day trial period Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 3/13/14, when the trial period ended The customer did not contact our company to cancel their subscriptionIt was canceled upon receipt of the chargeback they filed against our companyWe apologize for the misunderstanding, but are unable to refund this transaction because the bank is now reviewing the matter and the money has already been debited from our accountHad Ms [redacted] called our Customer Support Team we may have been able to find a resolution involving a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As indicated previously, my expectation was nothing more that what was offered With my blocking any future payment, and the Company "freezing my account" (i.enot shipping any additional product -or- attempting to bill for same), I'm left with a lesson learned regarding Internet commerce...I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI thank you for your help in resolving this matter Regards, [redacted]

Please see the attached document for our response February25, 2015ComplaintID: [redacted] Weapologize that Ms [redacted] is unsatisfied with our responseHowever,the customer has filed a dispute with her credit card company, and so heraccount with us has been frozen Wedo apologize for any misunderstandingsCustomer satisfaction is very importantto us, and we are continuously striving to streamline and perfect the qualityof our serviceHowever, we do stand by our policies and regret that we areunable to assist this customer further Sincerely,NuvaLiftManagement

Please see the attached document for our response March10, 2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms [redacted] ’s complaint and appreciatethis opportunity to address itOur customers are sent their initial 30-daysupply of NuvaLift to try for the first days without chargeOn the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every days thereafterNowhere onour website do we claim to offer a free sample, sample size, trial size, orfree giftWe offer all customers a trial period to try our full sized productAtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2)The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processedIf thecustomer does not “agree” to those terms, the order will not go through Thiscustomer began her trial on 2/7/On 2/22/15, her account was charged for theretail value of NuvaLift, as we did not receive a request to cancel within hertrial periodPrior to contacting us via the Revdex.com, we have no record ofreceiving a call or email from the customer Shestates the she did not receive the productThe tracking number attached to theproduct she was sent shows it as being deliveredAs a courtesy, we would liketo ship the customer a jar of NuvaLift in order for her to try the product, andwe can guarantee that her account has been cancelledWe will send out thatcomplimentary jar upon receiving an email to [email protected] that a suitable resolution has been reached Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement

Please see attached Thank you

December 17, Complaint ID: [redacted] serif;">We would like to acknowledge receipt of Mr [redacted] ’ complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, or trial size, only a trial period to try our full sized productMany customers do find our product through third-party websites and surveys, as this customer didHowever all customers are redirected to our secure website to place their order and this is where they are presented with the Terms and ConditionsAt NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer’s trial began when he placed the order on 11/20/On 12/4/14, before his trial was complete, the customer called us to cancelHe was told to return the product to us before 12/16/in order to cancel his account and prevent further billingsThe product arrived back to us on 12/10/before he was billed, and he was cancelled outWe do apologize that the customer feels tricked, however the $that he paid for shipping and handling of that initial product is non-refundable, as stated in our Terms and ConditionsPlease see the highlighted section in those Terms and Conditions listed belowCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, NuvaLift Mangement

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their product /> The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product The customer also has to click "I agree to the terms and conditions" twice before the order is processed If the customer does not "agree" to the terms, the order will not process The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order on 2/26/This is when they paid the initial $for shipping, and marks the start of their 14-day trial period Since we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 3/12/14, when the trial period endedSince the customer did not contacted our customer support on 3/13/to cancel their subscription, we made an exception for her case and processed a full refund of the $at that time while honoring her request to cancel the subscription We apologize for the misunderstanding, however MsChampion has already been refunded for this productWe stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are willing to send out a complimentary bottle of NuvaLift to MsChampion if she is interested Sincerely, Nuvalift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I won a free sample by taking a survey on-line (never again!) I paid the $shipping for my "free" item, and then was charged $days later, exactly like it says on their websiteBut who reads that when its supposed to be free During the call to cancel the monthly charge of $that would ensue, I claimed that even if they had the best product in the world I would NEVER keep getting it based upon their unethical business model The quicker this scam of a company fails the better Don't fall for on-line surveys and on-line "free" items, it isn't worth it!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package /> the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 4/21/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/5/14, when the trial period ended [redacted] contacted our company on 5/20/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp:// nuvalift.com

We would like to acknowledge receipt of [redacted] Carter’s complaint and appreciate the opportunity to address it At www.nuvalift.com every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 7/10/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/25/14, when the trial period ended [redacted] never contacted our company to cancel his subscription, but it was canceled upon receipt of this Revdex.com complaint We apologize for the misunderstanding, and are willing to go ahead and refund the $for this complaintHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders

We would like to acknowledge receipt of [redacted] ***’ complaint and appreciate the opportunity to address it At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 5/24/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request to cancel and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/8/14/14, when the trial period endedThe customer contacted our company on 6/27/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order We apologize for the misunderstanding, and are willing to refund $for this complaint upon confirmation a resolution has been reachedHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe are also willing to send out a complimentary bottle of NuvaLift to Ms [redacted] if she is interested Sincerely, Nuvalift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I received the supposed offer for taking a survey with Amazon.com (this was a FREE GIFT from Amazon.com) (a bottle of facial creme) I checked the box and gave my credit card number to pay for shipping only! I received the sample and at that time there was only a packing list with nothing about any cancellation of further products to be shipped to me Upon receipt of the second product (facial creme) on June 27, 2014, I immediately returned it to Nuvalift on June 27, and it was delivered via US Postal Service on June 30, (tracking #: [redacted] With the return of this product, I also (cancelled in that I said I did not want this product, nor did I order it nor did I want any more of it shipped to me) I then notified my credit card company to dispute the charge (I found out the charge of this product was $when I disputed it with my credit card company, because again, when they shipped me the second jar of face creme, there was NO invoice enclosed showing the price of $ In the course of the next few weeks, I talked and emailed with my credit card company They told me that when I checked the ONE box to pay for the shipping, I agreed to their terms and conditions For Nuvalift to say I did not contact or cancel with them until July 16, to cancel is FALSE...I have the USPS date and tracking number (see above) of June 30, 2014! I returned and cancelled and asked for a full refund of this product on that date! My credit card company then notified me that since I checked the one box to pay for shipping, that a greed to their terms and conditions (I never checked two boxes)! I also want to say that this product does not work! And as to Nuvalift's offer to send me another jar of this product for free, the answer to that is NO! I am still asking for a full refund of my $84.87, but actually do not expect it, but I wanted to let other people know (via the Revdex.com) that this product does not work, this company does not invoice properly nor do they represent their terms and conditions on their invoices/packing slips And for the record, the second jar of creme that they shipped to me was NOT complimentary; it was the one that I shipped back to them for a full refund According to my credit card company, this is what they said they had to do...give me my product back and I had to pay the $for this product Thank you to the San Diego Revdex.com for your help! Regards, [redacted]

Total scam, I read carefully and somewhere there was fine print that they would charge $84+ monthly if you dont cancel your subscriptioinWhen I called back within a day- I could not get anyone to answer the phone and stayed on hold a couple times foreverSo I hung up When I called today they told me too bad, I didn't cancel soon enough I'm pretty computer savy and have my own online businesses and they took me! I was quie surprised with how careful I was initilaly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowUnopened package were delivered to your company Thursday, August per USPS tracking # but your company have not refund to my credit card as of Friday, August I would like to know when your company will be refunding $ to my credit card I am resuesting that your company refund to my credit card ASAP In my opinion, it’s outrageous that your company would charge a customer for restocking fee of $for such small package As a consumer, I don’t have a chocie with your customer services if I want to return cream I don’t want to keepTo me, it’s a BIG RIP OFF to make money off consumers with huge restocking fee Your company’s customer rep didn’t careless how unhappy I was or what I would doThe reason why I have file complaint with San Diego Better Business Bereau No, I don’t want any complementary cream from your company or any business in the future with your company If you company is reputable company, your company should be including contact phone numbers to call to cancel order with clear deadline date printed in large FONT to make sure consumers have that information with days trail package being send outI have look for that numbers when I received days trial cream, there wasn’t one so I assume that no further action is need in my part No, I don’t go to every product that I purchase on line and check out website after I received package Yes, I probally did agrred to term unknowingly but most likely term of agreement was print in small font and didn’t read closly or miss it and I admit to that I have learned hard lesson and I will NEVER do business with NuvaLift in the future and will discourage anyone I know of doing business with your company Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I attached the email I originally emailed to Nuva lift (that was NEVER responded to, by the way)I WAS told when I finally reached someone that they tried to charge my account the day prior (8.28.14) of when I finally got ahold of them (8.29.14)That would have been the 13th day, as it wasThat same person told me that I would keep trying to be charged, and if they couldnt get the money, I would go to collectionsYes, they said thisI was never given the opportunity to return the sample, or cancel my accountShe told me she wouldnt cancel it until the $80+ dollars was receivedUntil I get something in writing from them stating the account is closed and there will be no more attempts on my account, I will not accept this as 'settled'Maybe someone at Nuvalift should look at their calling records since it says in the beginning that the call is being recorded!! Yes, I'm a little upset with their whole 'statement' Regards, [redacted]