NuvaLift

April 17, 2015Complaint ID: [redacted] We would like to acknowledge receipt of Ms [redacted] ***’ complaint and appreciate this opportunity to address itOur customers are sent their initial 30-day supply of NuvaLift to try for the first days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized productAt NuvaLift.com we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their credit card information (please see image on page 2)The customer has to click on “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer began her trial period on 1/23/She was selected for a special extended trial, which ended on 2/17/Since we did not receive a request to cancel during that time, our system attempted to charge her for the product in her possessionThat charge was declined and our system attempted again, and on 3/2/15, the charge was approvedOn 4/1/15, she was sent a second product as a member of our Preferred Customer ClubWe received a call from the customer on 4/17/At this time, her account was cancelled and she was informed that because she was calling outside of the trial period, she was ineligible for a refundAs stated in our Terms and Conditions (see Section 2.2-b): “Your request for termination will be processed immediately; however, subject to Our refund policy You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already been delivered to You at the time of Your call.”We apologize for any miscommunication that may have occurredAs a courtesy, we would like to offer a complimentary jar, which will be shipped out once we receive an email to [email protected] that a satisfactory resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedIt is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our productSincerely, NuvaLift Management

This company should not be allowed to operate in California or any place elseThey run a well-engineered scam that really skirts being legitThey offer through online advertising (I came to them through a link on a Walgeens email, and took them to be legitimate) They offer a trial jar of face cream for $ I read everything carefully and still missed the "terms and conditions" which state that you will be charges $unless you cancel - but the terms and conditions are carefully buriedI was on the lookout for this kind of thing and still I missed itThe cream itself is terrible - smells like watered down cold cream and resulted in a breakoutThen I missed that we were being charged this outrageous sum for what was supposed to be a trial sample - because my husband pays the Visa billBy the time we caught it it was too late for a refundHow many people have fallen into this trap.? Even if you cannot shut them down, it would be a service to the public to pay them a little visit or analayze the crap they are trying to pass off as face cream

Specifically, this customer placed their order on 4/9/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/24/14, when the trial period ended [redacted] contacted our company on 5/13/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp:// nuvalift.com

We would like to acknowledge receipt of Ms [redacted] ’s complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our productAt NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer ordered NuvaLift on 11/13/14, which was the beginning of her 14-day trial periodSince we did not hear from the customer during that trial period, she was automatically billed for the product that she still had on 11/27/We first heard from the customer on 11/28/14, after the trial period was over, and she was cancelled out at that pointSince her product was open, our Customer Support Representative offered a refund of $The customer declined this offer and requested to speak to a supervisorDuring the wait for the supervisor, the call was accidentally disconnectedWhen the supervisor attempted to call the customer back, he was told he had the wrong number, so we were unable to come to a resolution with the customerWe apologize for any misunderstanding, and as a courtesy, will offer the customer the refund of $for the open jar and will allow the customer to keep that jarThis refund will be processed once we receive an email to [email protected] that a resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, NuvaLift Mangement

Hi, Thank you very much for the quick response The company, Nuvalift.com, has reimbursed me the agreed upon funds now This complaint can be closed Thanks again, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their product The terms are disclosed clearly on www.nuvalift.com where the customer ordered their product The customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order on 6/2/ This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/16/14, when the trial period ended Unfortunately, the customer did not contact our company until 6/26/ to cancel their subscriptionThe subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their orderOur Customer Service Reprsentative did offer the customer a 20% refund, but they declined The customer then filed a chargeback against our company, requesting the bank to review the charge on her behalf and decide whether to issue her a refund and force one from our company Upon review, the bank sided with NuvaLift.com and did not issue this customer a refundThis is due the the fact that Ms [redacted] clearly had that chance to review the terms and conditions before purchasing our product, and agreed to them upon placing the order We apologize for the misunderstanding, and are willing to ship out a complimentary bottle of NuvaLift upon email confirmation to [email protected] that a resolution has been reachedHowever, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed Sincerely, Nuvalift Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, Patricia [redacted] They say it is a day trial period The product was ordered on the of the month Received it on the of the month That allowed me to use it for days Not enough time to see if product would even work There was no information with the product about who to call or send it back to Did not know where to find any number Called the bank and they gave me the number The day I called them it was the 14th day I did not purchase the item until 9pm the day of the ninth I figured the day was 9pm on the I was not charged the 25, but on the business day of the 24th This kind of practice should not be allowed days in the USA means days not days That is not enough time to even try the product let alone send it back I have never dealt with a company like this before nor will I ever do this again Thank You The company Is a rip off and a M.F.B of a company and I have read that this is what they have done to many people This is a company that if I had a lot of money I would start a law suit and have all the other women join me in suing the companuy

We would like to acknowledge receipt of [redacted] ’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 5/20/This is when they paid the initial $for shipping, and marks the start of their 14-day trial period Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 6/4/14, when the trial period endedThe customer contacted our company on 6/5/to cancel their subscriptionTheir subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order We apologize for the misunderstanding, and willing to go ahead and refund the $for this complaintHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please refer to the attached receiptNo where does it state I would be charged an additional $dollarsIt says the day trial is free with SH of $I was unaware of a continued monthly product delivery, I even went to their website to ensure this was not the case because I would have cancelled it the same day Regards, [redacted]

I just have to say this is so misleading, shame on me for not reading the very very fine print! I've cancelled but will be paying for that little tiny jar! when I called to question the customer service rep was extremely rude! I don't think I have every been talked to so rudely before by a company! Shame on you Nuvalift, your product doesn't really work and you are scamming people!

January23, 2015ComplaintID: [redacted] Wewould like to acknowledge receipt of [redacted] complaint, andappreciate this opportunity to address itOur customers are sent their initialfull 30-day supply of NuvaLift to try for the first 14-days without charge Onthe 15th day, if the customer has not contacted us via phone oremail, they are automatically billed for the product in their possession andenrolled in our NuvaLift Preferred Customer Club, where they receive a monthlysupply every days thereafterNowhere on our website do we claim to offer afree sample, sample size, trial size, or free giftWe offer all customers atrial period to try our full sized product AtNuvaLift.com, we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlinkThey are disclosed directly on the ordering website atthe bottom of the page in size font, and are also highlighted in a largewhite box on the second page where the customer inputs their card information(please see image on page 2)The customer has to click “I agree to the Termsand Conditions” twice before the order is processedIf the customer does not“agree” to those terms, the order will not go through On11/21/14, the customer began her trial period of NuvaLift and paid the initial$for shipping and handlingWhen we did not receive a returned product ora request for cancellation, her account was then charged on 12/6/for theretail value of the jar she hadThe customer did not contact us after hertrial period either, and so on 1/5/15, she was sent a second jar of NuvaLift Weapologize for any miscommunication and have cancelled the customer’s account.In addition, we would like to offer a refund of $for her most recentsealed jar, as our shipping department does charge a restocking feeThecustomer is requested to contact us at (877) 759-or at [email protected] forinstructions on how to return that product Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our serviceWe do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processedIt is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product Sincerely,NuvaLiftManagement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Apparently this was a scam because I originally found this product posted in facebook, I clicked on it and sent off the the trial size cream for $shipping and handling, there was nothing there letting me know about you will have to cancel a subscription in days or you will be billed $dollars for a membership, my sister saw the same thing and I don't know what happened but this was not showing when I bought that product, now they want me to pay for something that is no use to meI got the cream and used it but that should have been the end of it because if I had seen a paragraph letting me know to cancel I would not have even ordered I just wanted to try the productI can read and clearly have and understanding about things but I was not aware of this type of advertisement at all and I refuse to pay these people for something I do not have, and I will also notifiy all credit bureaus as wellI am sorry about this mishap but to fight a person about $dollars for a membership and you get only a small one ounce box of cream that was paid for is CrazyI have already been refunded my money from my credit card and this company did not respond in the dispute with my credit card and I am satified, they cannot rebill the card either because of their neglect to respond in all of this

September 25, Complaint ID: [redacted] We would like to acknowledge receipt of Ms [redacted] [redacted] complaint and appreciate the chance to address it At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product they are to contact our Customer Support Team via email or phone to request cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, only a trial period to try our product The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.nuvalift.com, the pamphlet they receive with their productThe terms are disclosed clearly on www.nuvalift.com where the customer ordered their productThe customer also has to click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information Specifically, this customer placed their order 9/1/ This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged her for the full-month’s supply on the 15th day, 9/15/14, when the trial period endedThe customer contacted us to cancel their subscription on 8/16/The subscription was canceled at his time, and the customer was offered and accepted a 50% refund for the charge to her credit card on 9/15/We were unfortunately unable to offer a full refund, as this charge was in accordance with the terms and conditions agreed to upon placing the order Please review the attached screen shot of the checkout page for our product, which every customer must complete for an order to process This is the only website our product hasAs you will see, we do our very best to make the terms and conditions as clear and visible as possible, as we do business with the intention of providing our customers with the necessary information to make an informed purchasing decision We are very sorry for the misunderstanding, and what is perceived as bad business practicesHowever, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed Sincerely, Nuvalift Management

We would like to acknowledge receipt of [redacted] ’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 4/17/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/1/14, when the trial period ended [redacted] contacted our company on 5/5/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

We would like to apologize again for Ms [redacted] ***’s experience with NuvaLift and would like to address the issues she brings up in her rejection of our previous responseShe states that she made a call to NuvaLife, which is not our company and explains why we have no record of a call from her before 2/16/Additionally, our records indicate that she spoke with three of our female representatives, not a male representativeAll of our calls are recorded and time stamped for training and quality purposes and our Customer Support Team is trained to leave detailed notes of each callWe are very sorry that the customer is unsatisfied with our product and our serviceAs a courtesy, we will still honor the offered refund of $25.46, which will be processed once we receive an email to [email protected] that a suitable resolution has been reachedSincerely, NuvaLift Management

We would like to acknowledge receipt of [redacted] ***’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their product The customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 6/1/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, we attempted to charge the customer for the full month's supply on the 15th day when the trial period endedAfter four declined attempts to charge this customer for the product (attempted every days), their account was automatically moved to the collections category which is why they received a collections call Upon receipt of this complaint, I have removed this customer from collectionsShe will not be billed for or shipped out NuvaLift again, and also will not receive any more calls from the collections deptWe hope she considers this complaint resolved

We would like to acknowledge receipt of [redacted] ’s complaint and appreciate the opportunity to address it At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first daysAfter the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelationIf the customer keeps their 30-day supply after the days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every days thereafter The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected] a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on nuvalift.com where the customer ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product Specifically, this customer placed their order on 3/29/This is when they paid the initial $for shipping, and marks the start of their 14-day trial periodSince we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/12/14, when the trial period ended Ms [redacted] contacted our company on 4/30/to cancel her subscriptionHer subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order We are willing to go ahead and refund the $for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearlyTerms and conditions are located on the website, and should be read as they are there for a reasonPlease refer to our websitehttp://nuvalift.com

January 14, 2015Complaint ID: [redacted] We would like to acknowledge receipt of [redacted] complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us via phone or email, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, trial size, or free giftWe offer all customers a trial period to try our full sized productAt NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughOn 8/29/14, this customer’s trial period began when the he place his order and paid the $for shipping and handlingWe did not receive a request to cancel via phone or email during those two weeks, and on 9/12/14, his account was charged for the full price of the jar in his possessionOn 10/3/14, after noticing the charge, the customer did not contact us to come to a resolution, but instead went directly to his bankWe do apologize, but we are unable to assist this customer further or offer a refund as his account with us has been frozenCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceWe do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processedIt is also the customer’s responsibility to contact us within that trial period if they are not satisfied with our productSincerely,NuvaLift Management

December 17, Complaint ID: [redacted] serif;">We would like to acknowledge receipt of Ms [redacted] ’ complaint, and appreciate this opportunity to address itOur customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without chargeOn the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every days thereafterNowhere on our website do we claim to offer a free sample, sample size, or trial size, only a trial period to try our full sized productAt NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlinkThey are disclosed directly on the ordering website at the bottom of the page in size font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2)The customer has to click “I agree to the Terms and Conditions” twice before the order is processedIf the customer does not “agree” to those terms, the order will not go throughThis customer began her trial on 11/11/14, and when we did not hear from her to cancel within that trial period, her account was charged for the product she had on 11/25/We have the trial period so that customers may test out of product to make sure they don’t have an allergic reaction or develop a rash, as this customer didWe were unaware of the situation until she called on 12/4/During this call, the customer was offered a refund of $42.44, which is half of the retail value of NuvaLiftThe Customer Support Representative was unable to offer more of a refund because the product was openThe customer denied this refund and requested to speak to a supervisorThe supervisor offered the customer a higher refund of $63.65, but the customer continued to request a full refund for an open product, which we are unable to giveThe product was never returned to us, so we have not yet processed the refundWe would like to apologize for the customer’s bad reaction to our product and restate that we do offer the trial product for precisely that reasonWe will also honor our offer of a $refund upon receiving an email from the customer at [email protected] that a resolution has been reachedCustomer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our serviceHowever, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed Sincerely, NuvaLift Mangement