Okinus, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Per my detailed correspondence sent to Okinus on 7/I requested that correspondence be sent via "MAIL" not emailThey have continued to email me at my personal email as well as call me and leave me voicemails regarding my accountAccording to the response he states I asked for email response onlyOkinus' did not answer to my requests in regards to their violations of the Fair Debt Collection Practices ActIn the last week I have logged calls the following violations from them alone: 9/22: 12:13; 9/19: 10:38; 9/18: 10:10; 9/17: 10:17; 9/15: two calls at the same time from two different area codes 2:(229) and (623)I have saved the voicemails and will proceed with further action without a valid response from Okinus
Regards,
*** ***

Ms*** did not contact
Okinus about an issue with the furniture until 2/18/when she requested that
the merchandise be picked up and all
monies refundedOkinus received pictures
on 2/20/14, which Okinus forwarded to *** *** where it was reviewed
by the owner of *** ***Mr*** (owner of *** ***) that
the manufacturer of the sofa was no longer in business and would not be able to
procure replacement parts for itThe original purchase was on 5/1/Ms
*** di receive other items on the invoice other than the Sofa; (a pc
bedroom set, Queen & King Mattress Set and a TV Stand, invoice is
attached)Again Okinus was not informed of an issue with the sofa until
months after receivingMs*** was offered a reduced settlement of
$125/month for months, the payments were to begin on 3/27/
If the Equifax report is
reflecting late payments it should be forwarded to Okinus for review or a
dispute filed with Equifax so that Okinus can ensure that the account is reporting
correctly and if it is not then it can be correctedThe current
agreement/settlement that Ms*** has with Okinus; provided that completes
as agreed, will have Ms*** not paying any lease fees (Okinus does not
charge interest due to being a LEASE)Ms*** has not had any issues with
the other merchandise noted above, nor has any other issues been brought to
Okinus' attention after the unapproved modifications were made by Ms***'s
spouse and not a licensed repair technician
A refund is not due and
the account will reflect paid out once the remaining payments are made
Either a dispute filed with Equifax or updated copy of Equifax report sent to
Okinus for review/correcting
Attachments: Signed Settlement Agreement, Invoice, Payment History
*** * ***
Senior Manager

Ms*** was communicating with an Okinus representative and was informed incorrectly of a reduced payoffHowever Okinus will honor the reduced payoff that was incorrectly quoted in the amount of $by 1/15/If the amount of $is not received by 1/15/the reduced payoff will be void
*** * ***
Senior Manager

Mr*** purchased Maximum FurnitureOkinus was contacted on 2/28/in reference to incorrect TV stand being delivered, per customer this was corrected on 3/5/and everything was ok, verified due dateOkinus was not advised of any issues with the furniture until months later on 11/9/
(Chair and Tables broke), customer wanted to schedule a pickup, Okinus offered to call the store to check on whether still had a warrantyThe store was contacted and Okinus was advised would need pictures of the damaged merchandiseOkinus relayed the requested information to MrHong, he stated that his wife wanted the merchandise picked up, an Okinus rep asked the Mr*** to let the store correct the defect and if at that time still wanted a pickup we would obligeOkinus received the pictures on 11/12/
Mr*** requested to not make payments until merchandise was fixed on 11/20/13, the ACH for payments was turned offOkinus forwarded the due date to 12/24/so that would not report negative on Equifax
Mr*** was contacted on 12/16/and offered a settlement on merchandise due to not receiving anything from the warranty company for his merchandiseMr*** stated that did not want a settlement wanted a total refund of all monies paidMr*** was informed that Okinus could not refund the monies paid on the leaseThe only amount that could be refunded would be payment in the amount of $(due to advising Okinus of intent to have merchandise picked up in November 2013)Mr*** did not like this and advised Okinus rep that would pursue legal
As of 4/15/Mr*** will not allow Okinus to pickup the merchandise, stated that he is not paying for anything because Okinus did not do anythingMr*** was advised that Okinus was communicating on his behalf with the store and was unsuccessful in obtaining his desired results so this is the reason that a settlement was offered, he declined and Okinus offered to return 1 payment ($232.16) since reported situation to OkinusMr*** advised that is talking to a lawyer and is going to sue Okinus
Okinus will offer Mr*** the refund of payment ($232.16) and have merchandise picked up, or Mr*** can contact office to discuss a reduced amount for a settlement
*** ***
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutio
This is not an acceptable response this item has been disputed for inaccuracy multiple times and came back verified as accurate I reached out to the consumer protection bureau and filed a complaint with both Equifax and okinusEquifax response was that the account was accurately reporting and okinus didn't respond and I was informed that the complaint was forwarded to the ftc for complianceThis inaccuracy has resulted in denials from creditors and higher interest rates due to the status of the delinquency of this account error and I'm requesting that this account be removed from my creditThis is not an error this is blatant sabotage because there were serial several opportunities to correct this mistake for this illegal reporting.
Regards,
Candice Creamer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The reasoning so is due to the business "agreeing" that they are in fact a "leasing" business that is practicing by way of furniture retail storesI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Well nowI see I have been sent to another person who is LYING
Your breakdown is nothing like what is on my contract.
First of all no one said the I paid was a LEASE paymentIt is a down paymentHere is the definition of a down payment since you seem to not know what it is
Definition of 'Down Payment'
A type of payment made in cash during the onset of the
purchase of an expensive good/serviceThe payment typically represents
only a percentage of the full purchase price; in some cases it is not
refundable if the deal falls throughFinancing arrangements are made by
the purchaser to cover the remaining amount owed to the seller
Read that last line Mr***Financing arrangements are made to cover the REMAINING PORTION that is owed
The financing on this contract should have been for before taxesTaxes were not to be added until the SAC expiredOnce the SAC expires the LCRD fees are added inYou did LIE, COMMIT FRAUD, PRICE GAUGE and MISREPRESENT yourselves
After the SAC expired you went back to the total of 697.95, added the state tax of NC which is and came up with That is committing FRAUDHow can I be charged for the beginning balance of something I made a down payment on? Down Payment is an amount paid prior to financing to reduce the cost of something
The sales tax should have been on 560.95, not the total price of the furnitureNot to OkinusEven after making a down payment and two payments totaling
Mr*** wrote>>>>>>If Mr*** makes all monthly payments of $he will pay $per his contract
Next where the heck in my contract does it show an amount if paid for in payments of 1603.56???? LYING ONCE AGAIN, committing fraud,
Just for the record my contract...Line 5: Cost of lease list the amount I will pay if I make period payments will be a total of Okinus has now added almost dollars more than what my contract statesLYING, FRAUD, PRICE GAUGING and MISREPRESENTING what the contract states and says
Your breakdown is just as bad a lie as you are
S.A.C
Okinus
***
Cash Price
$
Figures
Sales Tax
6.75%
Sales Tax $$
$
Total w/tax
$
$
Down payment 10/26/
($137.00)
($137.00)
12/2/
($133.63)
($133.63)
1/2/
($133.63)
($133.63)
SAC Payoff (1/24/14)
$
$
Difference
($47.11)
The tax wasn't suppose to be applied until after the SAC expiredNow look at your Down Payment 10/26/lineEven you have it as a DOWN PAYMENT, not 1st lease paymentRefer to the definition of down payment. FRAUD once again and you just showed the fraud
Lease Payment
Breakdown
Cash Price
$
Down Payment
($59.34)
Payoff
CRD
($3.37)
$
12/2/
($59.34)
$
1/2/
($59.34)
$
2/3/
($59.34)
$
3/3/
($59.34)
$
Total
$
Tax
$
Gross Payoff
$
Lease Fee Credit
($65.84)
Net Payoff
$
Now look at the cash price on this oneHMMM where did that amount come from?
Next you say that only goes towards the purchase price.? Where in my contract does it state that? Where is the letter you emailed me last week does it say that? (MISREPRESENTING + FRAUD) Why didn't I ever recive a letter stating these lies you are making up to cover yourself?
The first charts shows my payments are based off of the and now the second one shows my payments are based off of the (Still have no idea where that amount came from) Which is it? You just posted your very own liesMy contract also states there were no delivery fees??? Then why do I have a receipt showing where I paid dollars to have it delivered?
You just posted in the second graph that if I paid it off right now before you take off the it would be and then turned around and added tax back in on that amountSo I paid on the total price when the SAC expired and now I have to pay the tax again on a lower amount?? FRAUD ANYONE
- (Down Payment and first two payments) was remaining before the SAC expiredYou said the SAC expired on 1/24/12, right?
After the SAC expired this is what you did
You committed fraud by going back to the original balance, adding the tax, counting my down payment as a lease paymentYou also never sent me a letter as stated like earlier and then I finally got one after I called to contest the chargesI have visited the other address in Burlington that is the same as mine and they said they never received anything either from OkinusYes there are two of my address in Burlington and they actually had mail from last year for meNOTHING FROM OKINUS
Next this is a direct quote from you Mr ***....."Okinus has not lied, committed fraud, not price gougedOkinus always honors what is told to our customers." First off what is GOUGED and second you said Okinus always honors what is told to our customers??? Really??? No you don'tI was told in one of the three calls my SAC would start on December 1, sinc ethey were having so many problems with my bank accountAn Okinus rep argued me up and down, said they would get the home office to pull the tape (Not sure which one of the three they supposedly listened to) and said I was never told what I told them I wasDoes that sound like honoring what the customer is told? Would it make any sense for Okinus to actually send a customer a letter stating when the SAC would expire? No because they would lose moneyOkinus has lied and said they sent me a letter, said they didn't send me a letter and then emailed me one
Mr
*** can return the merchandise at any time; as long as the account
is up to date the customer is not responsible for additional payments
The payments that have been made on account cannot be returned
^^^ the above is what you wrote in your response to meShow me IN MY CONTRACT where it says if I return the furniture my money is not refunded to meYou want to argue the contract and my owing this and that amountShow me where is says I can't get my money back if I return it in the contract?

Revdex.com:
This business has contacted me on a daily basis and I currently have records of calls received and voicemails saved on my cell phoneI have given response to my late pants due to having surgery amake every attempt each month to pay on this accountI do not need to be contacted everyday three and four times a daymy intents are to pay this account out
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Okinus Inchandles all past due collection accounts in office being we are a first party lender. Okinus Incdoes not
use an outside collection agency to collect on our accountsMr***'s account is past due from January 3,Okinus Inchas been trying to contact the customer to collection on his account since this date and has recently spoke with him and tried working out several different arrangements with Mr*** including a special promotion that will bring his account back currentWhile Okinus will not be able to change any past reporting on Mr***s credit, we are willing to work with him to bring his account back currentMr*** will need to contact Okinus Incif he is interested in setting up the arrangements on his account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
I am very unsatisfied considering I have been a three time returning customer that the company does not see fit to issue my credit for the inconviniece they have caused considering this is not the first headache I have dealt with with this companyI have had several misunderstandings with this account and the previous with my previous account with the best buy divisonOn my previous experience with the Besy Buy account I have to drive over an hour to pick up my merchandise due to the company not keeping the word yet again on the date and time my merchandise would be deliveredThis will be my last time using this business for anythingIt angers me that I have referred several friends and family members to this company even with my previous experiencesI will make sure I no longer refer this company and that I write review on evey website about the company's horrible customer serviceI will no longer recommend this company to any other person or do business with them!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I asked for a extension so that I could find out more on why a finance company would be taxing meOkinus did extend it for ONE dayI found that as a joke and paid it on the correct day and did not accept their extensionThe first time I called I did not know there was tax involved so when I did the math and it didn't seem right I immediately called back so they could explain to me why I had owed more than I thoughtThe Lady on the phone was confused and asked me to hold because she was unsure why the amount was differentThen a gentleman got on the phone and explained Okinus basically says s they are not technically "loaning" you the moneyThey see it as they are buying the furniture for you and you are buying it back from themThat is why they they tax youThis was definitely a scam and I do believe I got taxed twice and neither company would like to fess up because neither wants to payThat whole break down that the company representative wrote out was NOT on their contract to me or any paper to meIf it had been on my contract then I would have know about the "tax"If anything I would like to warn anyone who contemplates on using this company to read all complaint on Revdex.com and on the website ripoffreport.com

Ms*** merchandise has been picked up per her requestMs*** does not owe Okinus any further moniesOkinus is a no credit check financing option for our customersThe below was copied from www.okinus.com under Customer FAQ, and addresses Ms
*** concerns
I have poor creditHow can Okinus help me get what I need?
> Just shop at one of our certified dealers, select the merchandise you want and set up deliveryOkinus will buy the merchandise and lease it to youYou make affordable monthly payments or can own the merchandise at any time with our early purchase optionsFor a dealer in your area or to find out how much you qualify for, call us at I don’t want my credit checkedWill Okinus check my credit score before approving my lease purchase application?
> Generally, we do not conduct a formal credit investigation of our customersWe verify a
customer’s residence and sources of income and, in some cases, review the customer’s bank
statementReferences provided by the customer are also contacted to verify the information
contained in the application form.
Do you report my payments to the credit bureaus to help me restore my credit?
> YesWhile we never run a check to determine if we should approve your application, we do
report your regular payments to the credit bureaus only to help you restore your credit
*** ** ***
Senior Manager

Ms*** is a returning customer of OkinusIt is unfortunate that Ms*** has had this unfortunate experienceOkinus will submit a credit for the $that was incurred due to our paymentOkinus is not able to give an additional months creditIf you have any further questions you
can contact Okinus at 1-800-472-Okinus will credit your account on file the $35.00
*** * ***
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I reject the response made by this companyThe only truth they speak of is to research ever y business you want to do business with and I wish I would haveIf had had researched ahead of time I would not have chosen this companyThey have over complaints on Revdex.com and several complaints all over the internet including Rip off reportI don't know how Okinus prides themselves for their customer service but have so many complaintsI plead my case and I do not accept their responseI felt that I was taxed twice and their only repose is the store representative said they did not tax but of course they would say thatWhat I was told is they didn't know about Okinus taxing so we must be getting different answers

On June 29, Ms*** *** signed a Lease Agreement with Okinus for the merchandise she was purchasing from North Shore FurnitureThe first page of the lease agreement states that the monthly payments are $for months. Line of the contract does state that
if Ms*** makes all her payments and doesn't try to pay her account out early she will pay a total of $which doesn't include the sales or other fees she may acquireThe first page of the contract also states on line the two early payoff options we offer our customersThe first option is to pay the account out in days which unfortunately Ms*** didn't take advantage ofThe second option is that Ms*** can pay out the account early at any time and Okinus will take off 35% of the lease fees left owing on the accountOkinus is showing that Ms*** has paid payments on her accountAs of today going based off the legal binding contract she signed with Okinus her early payoff is $and the balance on the account is $1,Okinus will allow Ms*** to payout the account by 12/1/for the early payoff that is showing however, Okinus is not able to go ahead and mark the account as paid in full being Ms*** has not fulfilled the terms of the contract

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
There is nothing to negotiate I will not pay the remaining as it is not a valid debt
Regards,
*** ***

Ms*** contacted Okinus on 12/18/and stated that had
paid online a couple of days priorMs*** was informed that would need to
submit a bank statement showing that the online
payment that was made and the
automatic draft payment had posted to account before a refund would be issued
Ms*** sent in the bank statement on 1/7/Okinus requests this
information to insure that the additional payment would not be returned by the
bank for any reason (this is requested from any customer that has same
situation as Ms***)The overpayment of $was processed and returned
to Ms*** on 1/7/
Ms*** did pay her account out online as she stated
however Okinus has a disclaimer in “RED” below the
total amount paid that states “If this payment is
to replace an auto ACH draft please call the office to stop the ACH draft.” This
statement is to prevent situations like Ms*** had above
*** * ***
Senior Manager

Okinus will need for Mr*** to send an email or attach to Revdex.com response the email in which the initial March was sent to OkinusThe manager that was working on account was contacted to search for the email and can not locate itIf it is found that Okinus did not process when received in March it will be considered for refundOkinus will need the proof prior, due to Okinus not receiving until 12/23/(in which Okinus immediately cancelled the Damage Waiver)
*** * ***
Senior Manager

Mr*** is incorrect in his explanation of paymentsWhen figuring the SAC price the sales tax has to be included (6.75%)I have included a comparison that may be easier to follow, and you will be able to see where the error was calculated in Mr***’s SAC figure
S.A.C
Okinus
***
Cash Price
$
Figures
Sales Tax
6.75%
Sales Tax $$
$
Total w/tax
$
$
Down payment 10/26/
($137.00)
($137.00)
12/2/
($133.63)
($133.63)
1/2/
($133.63)
($133.63)
SAC Payoff (1/24/14)
$
$
Difference
($47.11)
Below you will find a breakdown (amount applied to balance) after each payment and the payoff after each paymentThis should clear any confusionOnce the customer is outside of the SAC the lease fees (Okinus does not charge interest) are retroactively added back from date of purchase
Lease Payment
Breakdown
Cash Price
$
Down Payment
($59.34)
Payoff
CRD
($3.37)
$
12/2/
($59.34)
$
1/2/
($59.34)
$
2/3/
($59.34)
$
3/3/
($59.34)
$
Total
$
Tax
$
Gross Payoff
$
Lease Fee Credit
($65.84)
Net Payoff
$
If Mr*** makes all monthly payments of $he will pay $per his contractTo date Mr*** has made $(including 3/3/payment) in total payments to OkinusAs a courtesy Okinus will remove lease fee ($65.84) therefore reducing his payoff to $The reduced payoff $will expire on 3/31/If Mr*** elects to take advantage of the reduced payoff he can contact Okinus to set this upSo that Mr*** is aware if he pays the reduced payoff he will have paid a total of $($already paid + $reduced payoff). This is a savings of $($total of contract - $total if paid off) verses going the entire month contract
Mr*** can return the merchandise at any time; as long as the account is up to date the customer is not responsible for additional paymentsThe payments that have been made on account cannot be returned
Okinus has not lied, committed fraud, not price gougedOkinus always honors what is told to our customers
If Mr*** elects to take advantage of the reduced payoff $contact our office
*** * ***
Senior Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***