Okinus, Inc.

Ms. [redacted] signed a contract with Okinus on 3/7/14 (copy attached). The down payment that Okinus shows received $82.00 (per contract and payment history attached). Ms. [redacted] received a Welcome Letter (attached) as do all customers; going over payment amount, due date, terms and SAC expiration....

Ms. [redacted] did not contact Okinus until 7/29/14 (SAC ended on 6/16/14). The current payoff for Ms. [redacted] is $167.16. Okinus has worked with Ms. [redacted] when the transition of employment took place. Okinus appreciates Ms. [redacted] staying in contact and updating when the changes occurred. 
A settlement is not offered, Ms. [redacted] is urged to pay the account off per the contract.
 
 
[redacted]
Senior Manager

Okinus would like to thank Mr. [redacted] for his service to our
country. Mr. [redacted] contacted Okinus on 1/2/14 and asked about the 90 Day SAC
(Same as Cash) and the SAC was explained to...

customer. In reference to the
contract and account paying off December 2014. The store sent over the ROG
(Receipt of Goods) showing that Mr. [redacted] picked up his merchandise on 2/16/14.
Mr. [redacted] did not begin making payments until 3/25/14, this will affect the
estimated payoff date per the contract. Mr. [redacted] has not made any additional
payments on account to pay out sooner than the contract reflects; this was
explained to Mr. [redacted] when contacted the office on 11/29/14.
 
In reference to the 103% interest: Okinus does not charge
interest, Okinus contracts are LEASE AGREEMENTS and state as such on the
contract. Unless Mr. [redacted] pays the account off sooner he will pay the total
terms that are on the contract.
 
[redacted]
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]  If I can receive what we owe, TOTAL, then I will pay that off asap. Its my fault that I didn't hear they were a LEASE company because no one told me they were, especially the sales people at [redacted], and being a Marine, maybe I should have asked if there was anything else I should be aware of. Its really not that great a bed for 1500.00 but Ill take the hit.
May I receive a payoff amount? I know we have 3 payments left, so I would like to have this done before that time so I can move on. I can assure you we both, my wife and I would never have dealt with a rent to own company as I don't trust them, but ill ask more questions to the next company and record that convo as well, because we definitely have to cover our own as now..
[redacted]
Regards,[redacted]

The amount to pay the account off is $179.85, per regular terms of the
contract. Okinus will accept your next regular payment to pay the account off.
If you would like to schedule sooner than your next due date of 1/1/15 contact
Okinus.
Okinus would again like to thank your for your selfless service to our country
Corporal Brand.
 
[redacted]
Senior Manager

Based off of the information Ms. [redacted] gave Okinus, Okinus cannot find the evidence to support the claim. The IT Department was contacted in reference to the claims of the payment portal quoting incorrect payoff, this could not be verified. Currently Ms. [redacted] has 3 payment remaining at...

$150.47 giving a balance of $451.41. The payment of $165.42 Ms. [redacted] made in April was for the regular payment ($150.47)+ a reinstatement fee (late fee) ($5.00) + processing fee ($9.95) = $165.42, not a payoff amount. Okinus will accept the settlement that Ms. [redacted] is offering based off of what was paid in April and the amount the representative quoted as the then current balance. The settlement amount is $73.53 
 
[redacted] [redacted]
Senior Manager

Timeline for Ms. [redacted] account:
6/28/14-Ms. [redacted] contacted Okinus on...

and stated that had
received merchandise and that she did not sign anything stating had received
everything, requested to speak to a member of management, spoke to a member of
management and stated that wanted to return because could not afford it. Call
was escalated to PICKUP Department agreement was made with customer to pay
account off within 90 days SAC (Same As Cash). Next payment was scheduled for
7/28/2010.
8/23/10- Ms. [redacted] contacted Okinus to find out the date the
account would be drafted was informed due date was 25th of month
asked to change due date due to changing jobs wanted the due date changed to
the 27th; the due date was changed.
10/22/2010- Ms. [redacted] contacted Okinus to pay Octobers
payment on 10/29/2010, the payment date was changed to 10/29/2010.
11/15/2010- Ms. [redacted] contacted Okinus to see if headboard
was new or used (1st time Okinus was notified). Ms. [redacted] said that
husband moved bed and noticed rips on it Ms. [redacted] was instructed to contact
store for clarification.
11/27/2010- Ms. [redacted] contacted Okinus to return the
headboard for the bed she does not want it any more.
11/29/10- Ms. [redacted] contacted Okinus and stated that wanted
to keep mattress and box spring only. Management approved to keep the mattress
and box spring and to return other merchandise. Ms. [redacted] was informed of this
and was told that the amount would be figured and her contacted back.
12/2/10- Ms. [redacted] contacted Okinus and was misinformed of
payoff, the call was transferred to [redacted] (Manager) in PICKUP Department.
12/2/10- Spoke to [redacted] in PICKUP was upset that payoff was
$821.60 , was approved to settle on mattress and box spring for $400.00 however
must be paid all at once.
12/2/10-Ms. [redacted] was called about 11/27/10 payment that was
STOPPED at her bank, said that would need to talk to [redacted] in PICKUP, account
was forwarded to [redacted].
Okinus tried contacting Ms. [redacted] via email and phone leaving
messages for the balance of 2010, 2011, and 2012. Okinus finally received an email
from Ms. [redacted] 10/22/2014, the emails that were attached to initial complaint.
 
Ms. [redacted] never stated that did not sign the contract or that
was forged. Okinus will still extend the offer to Ms. [redacted] to pay account off
for $400.00 to have resolved or Ms. [redacted] can make 3 consecutive payments and
the account will be forwarded current and the past due fees ($1484.48)
forgiven.
Ms. [redacted]’s account is reporting accurately on Equifax (last
payment received 11/1/10). This trade line cannot be deleted.
 
[redacted] [redacted]
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from [redacted] at Okinus makes no sense. I have sent complaints to The attorney general, and the CFPB giving them the same documents. Do not lie and say you cannot see any of the documents they are in more than one database! Again...I have retrieved a response from a representative by email stating the OPPOSITE of what [redacted] is trying to say. I have attached AGAIN the payments that have been drafted from my bank, Bank Of America as well as been cleared (paid to OKINUS). These documents I have attached again are EVIDENCE that Okinus is in the wrong...are in error of reporting my payments...and are in CLEAR VIOLATION of the FCRA.
 
Okinus had better update my creditworthiness from ALL payment periods from 2013 -present as paid as agreed, throughout the entire contract period.
They will be sued if they fail to resolve the issues entailing complaint ID [redacted].
Regards,
[redacted]

[redacted] opened a furniture account with Okinus on 7/3/2010, then opened a second account with our company on 5/12/11. Okinus is showing that both accounts are...

due for the month of October 2011. On 8/10/2011 Ms. [redacted] contacted Okinus wanting to open a third lease however we weren’t able to approve her at that time. She stated that she would call back to payoff her first account so that she would be able to open the third lease. Okinus didn’t receive a phone call nor was there a payment received on either account after that date. Okinus tried contacting Ms. [redacted] on several occasions only being able to reach her twice on 4/16 and 4/30.  When Okinus spoke Ms. [redacted] on both occasions she told Okinus either she would call us back or asked for us to call her back which we did. There is no mention of Ms. [redacted] requesting a pick up for the merchandise she purchased. Okinus is willing to offer Ms. [redacted] a settlement of $500 to pay off both accounts due to she is no longer in possession of the merchandise she leased from Okinus . If Ms. [redacted] agrees to the settlement once it is paid in full Okinus will then report that the account is paid out.

Ms. [redacted] received a Welcome
Letter (attached) as do all customers of Okinus stating that if have any
questions to not hesitate to contact Okinus. After speaking with the
representative that Ms. [redacted] has dealt with ([redacted]) in reference to directing
Ms. [redacted] to repair the merchandise. Ms. [redacted] stated that her spouse had
repaired a piece previously and after determining from the the manufacturer of the sofa was no
longer in business and would not be able to procure replacement parts Okinus
offered the reduced settlement; at this time it was suggested that since her
spouse had previously repaired the merchandise that possibly could repair the
new issue was having.
In reference to harassment; after review of account the only notes
in account are from the department that [redacted] works in as the account was being
maintained by their department. If Ms. [redacted] has documentation that was
contacted by others repetitively she can forward to me for review at [redacted].
                In
reference to being forced to take out insurance for furniture. Okinus does
charge a damage waiver to protect the customers/Okinus’ interest on
merchandise. Ms. [redacted] contacted Okinus on 5/27/13 in reference to Damage
Waiver (among other things) and how to have it removed. Ms. [redacted] was informed
for Okinus to remove the Damage Waiver to have Okinus added as a loss payee on
homeowners/renters insurance (this will insure Okinus will receive compensation
should merchandise be compromised), she stated that she would do this. On
6/17/13 Ms. [redacted] contacted Okinus again in reference to having Damage Waiver
removed, Ms. [redacted] was again told the steps to take and stated that she would
not do this as her insurance is for “real merchandise and not furniture”. Ms.
[redacted] was also informed on 6/17/13 that if could send over proof that had
homeowners/renters insurance then Okinus could remove the Damage Waiver; it was
also noted that if Okinus was not listed as a los payee that Ms. [redacted] would
be responsible for paying Okinus any claims that were paid in reference to the
furniture. Insurance information received on 7/30/14 and Damage Waiver premium
removed. Ms. [redacted] was not charged a Damage Waiver fee for months after
receiving the insurance information, the last Damage Waiver fee paid was on
8/5/13 (per previous payment history the 8/5/13 payment received was for
7/15/13 payment).
                Per the
Payment History submitted the Equifax report is correct. The balance will not
be accurately reflect due to the account being settled. Once the account is
paid out thru settlement the account will reflect as such.
A
refund is not due and the account will reflect paid out once the remaining 4
payments are made. Either a dispute filed with Equifax or updated copy of
Equifax report sent to Okinus for review/correcting.
Attached:
Welcome Letter.
 
[redacted]
Senior
Manager

Ms. [redacted]’s payment history is attached for review. In
regards to paying double sales tax; Okinus charges sales tax for each lease
payment that is made. Ms. [redacted] did not pay for sales...

tax initially. In the
payment history you will find that Okinus has charged the same amount per
payment for sales tax.
No refund is due
 
[redacted]
Senior Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] has not completed the terms of the contract that was signed on 2/20/14 (a copy of contract is attached). The due date and the SAC will not always be on the same day (due to some months having 31 days and February which has 28{affects Mr. [redacted] since contract signed on 2/20/14}). As stated previously Okinus has already given Mr. [redacted] an extra 2 weeks to pay the account out SAC. If Mr. [redacted] was going by the monthly payments the Mr. [redacted] should have completed the SAC with the 3rd payment (which was made on 5/19/14). The payments that have been made on the account are as follows.
2/26/14 $400.00 Initial Payment (Down Payment)
3/20/14 $250.00 1st monthly payment (Regular monthly payment + extra to depreciation)
4/21/14 $139.67 2nd monthly payment (Regular monthly payment)
5/19/14 $139.67 3rd monthly payment (Regular monthly payment)
6/12/14 $234.71 (Per Mr. [redacted] apply to balance on account, therefore leaving account due for 6/19/14).
 
Mr. [redacted] is urged to take advantage of the reduced payoff of $217.77 due to expiring on 6/24/14. Otherwise Mr. [redacted] will need contact our office to make arrangements for 6/19/14 payment that is due. If Mr. [redacted] would like for the payment of $234.71 to be redistributed to include making 6/19/14 payment and the extra going to depreciation (balance) of account, he needs to contact the office at 1-800-472-1334.
 
[redacted] [redacted]
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
 According to Merriam-Webster's' dictionary the term "lease" means, a contract by which one conveys real estate, equipment, or facilities for a specified term and for a specified rent. When buying furniture & using OKINUS the consumer is not informed they RENTING furniture until the rental terms are met. They are working with companies who sell furniture NOT RENTING furniture. 
Like stated before they are flying under the radar.

It is unfortunate that Mrs. [redacted] did not read over the "lease contract" in the beginning so that she could question the lines of the contract that she was not accustomed to. Okinus has not set out to intentionally deceive anyone. Mrs. [redacted] had no contention with Okinus when called in the beginning of the "lease contract". The "lease contract" was explained to Mrs. [redacted] on 9/12/2013, Mrs. [redacted] stated at that time that the store explained to her incorrectly and was contacting them. Okinus did not hear anything further from Mrs. [redacted] until 10/29/13 when made a lump sum payment on account. As stated previously on the numerous payoff were due to the numerous requests for payoff on different days and the returned payment. As with any type of financing your payoff will change from month to month and when payments are returned. As stated before Okinus reports to Equifax to help build the credit for customers that need it. All of the fees are disclosed on contract as well.
 
[redacted]
Senior Manager

Ms. [redacted] is correct the system did quote her an incorrect
payoff in the amount of $ 1387.73, instead of the accurate payoff of $1739.97
that Ms. [redacted] paid on 3/18/15....

Okinus will need Ms. [redacted] to submit a bank
statement of the cleared payoff $1739.97 to Okinus. Ms. [redacted] is free to
contact Okinus about the overpayment and speak to [redacted].
 
[redacted]
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], there seems to be an inability to understanding what  i am saying to the company. There was a judgment placed against me , reason : Okinus processed a payment out of an account that I informed them no longer was my account. I stated on the phone  several different times that I needed account  ending in [redacted] not to be charged a payment. I provided a new account however, this company stilled debited the wrong account. By debiting the wrong account my ex pressed charges against me.  After going to court for this charge, a judgement was placed against me for the NSF fees that were caused because of the mistake on Oknius part.  I am not stating that Oknius has a judgement against them I am stating that I have a judgement against me because of Okinus error. Okinus also hit my credit score with a negative remark when it was their mistake that caused the error. I am stating that I have never been reimbursed for this companies mistake , nor has my credit reporting been corrected because of their mistake. I am asking Oknius to reimburse me for the judgement I had to pay because of their mistake, and to update their credit reporting for that time, because I should not have a negative remark on my credit for the time period that they made the mistake and I currently do. I do not feel comfortable with this company debiting my account due to the fact that they cause such a big error and have never taken full ownership of the matter. I have even had to fight with them to take the NSF off my account with them for that time period when it was the company who caused the error. I will get my judgement papers re-mailed to them. I will also ask the lawyer who handled my court case to forward all doc to this company as well. I would like them to give me a lump sum settlement to pay this account off because I do not feel confident that they will not make the same mistake twice. So to make it clear what I am asking for is for the following. 
 
For okinus to update my credit report stating that I was not 30days late during the month they debited the wrong account.
I would like a lump sum settlement amount to be sent to me to pay off this account because I do not trust they will not make that mistake again
I would also like reimbursement for the charges I incurred because of their mistake. 
 
I am going to mail the judgement letter from my court hearing to Okinus today(7/24/2014 ) it has all information about the case and the lawyer who handle my case will send his documents as well[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Mr. [redacted] is correct Okinus filed suit on account. Okinus received a judgment on 7/1/14 ([redacted] Municipal Court Case no. [redacted]). Okinus was notified that Mr. [redacted] wanted to now return merchandise due to current garnishment. The account will now be handled through...

[redacted] Municipal Court.
Okinus was contacted on 10/22/14 stating that wanted to give the furniture back and was informed that Okinus would not pick up the merchandise with account being in legal status, however if wanted to turn it in that would be fine but would not stop the current garnishment in effect.
Okinus made attempts to communicate since 5/2013 the messages were not returned. The only recourse remaining for Okinus was to file suit to collect the monies owed.
[redacted]
Senior Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Even though I called and requested to speak with a manager while begging for them to tell me why I hadn't received my 298.00 back into my account, not one manager or sales associate told me that they were waiting for confirmation from my bank for anything.  The funds were not made available to me on the 19th of March.  The funds were not made available to me until 3-20-15 even though I was promised 298 on Wednesday (24-48) hours after my initial request.  I was told on Wednesday that the funds were going to be in my account and they were not.  I was not given a copy of the recording from the 19th of March therefore I reject your response.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been in contact with Okinus on several occasions to resolve this issue. Each time I received a run around. I don't deny receiving calls from them; however, I do dispute the lease payee documentation. My insurance company sent both Myself and Ms. [redacted] an email with the documentation regarding them being listed as the lease payee. I have attached both the email and the lease payee agreement to this email. 
Okinus was added as a lease payee since March of 2013-- not Decemeber as they are claiming. 
Regards,
[redacted]