On Campus Marketing

The companies process has a major control issue that needs too be addressed. I placed an order on Oct 4th, I received confirmation, my card was charged. All seemed to be positive. When I called 60 days later they couldn't find my order. When they did they said something went wrong, wasn't properly updated in the their system. After weeks of back and forth with phone calls, emails they determined they were cancelling my order. I mentioned I was going to call the BBB, the process appeared to be a scam. I was charged and if I didn't follow-up would have never received my product. I received a refund 10 weeks after I thought I placed a successful order. This is unacceptable business controls. The system should know an order was placed, should know if the item is stocked, should followup with the consumer. There should be controls for aged unfulfilled orders. The process is severely broken. I would rec omened nobody order from this company.

Yesterday, we received the Collegiate Welcome Service Program, which is a services of On Campus Marketing LLC and wanted to sign up today, even though the flyer said the deadline was 5 days PRIOR to our receiving it.

So, first we did battle the web site; and, had no luck. Then, we waited to chat with "customer service," as number 214 in line!

The result, we were told that the web site was not functional, ordering had to be by mail;. AND, our order had to be postmarked by the due date, which was 5 days before we got the flyer!

Well, that was stupid.

I placed an order a month in advance for my college student. Company sent email stating we'd recv. another email when shipped. My student is leaving town for college and still hasn't recvd. anything. We called, sat on hold 2 1/2 hours! Finally got person who stated one piece was backordered& caused problem. They redid order said it would be fedex'd to local univ. address so they'd have bedding in time for arrival. Day before leaving for college & just got email stating order was being shipped ground, but has not been shipped yet. On hold again (has now been an hour) & when they answer, I'm cancelling. Will NEVER do business with them again, & will tell everyone I know not to use them. Horrible experience.

They stole $262 from me! I ordered a bedding package for my daughters dorm room. Not only did I never get shopping info, I never received it and I have sat hours on hold with no person ever picking up. I have sat hours waiting for someone to answer the chat. I have emailed and called every number I can find for this business. I have now turned them into the BBB! I have never been so mad! My daughter moved into her dorm tomorrow and we have nothing for her bed because they stole from us!

Customer purchased Linens on 5/15/order WOrder was delayed due to backorder Customer claims he was not notified Resolution: Customer received order 5/28/Attempted to call customer on 6/3/at 11:am left messageEmailed customer to contact me 6/3/11:amCustomer emailed me refusing to talk Offered apologyRefunding order

The company not only sent me the towels like they should have, but they also called to today and are going to credit our account for a portion of the cost I was impressed the they took the time to follow up with me and to resolve the issue Thanks Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer purchased a Care Package Plan order [redacted] [redacted] , [redacted] , [redacted] , and [redacted] First package was delivered 9/2/Customer claims order had the correct recipient, but was intended for somebody else Resolution: The rest of- the plan was cancelledA full refund was issued and refund checks were sent to the customer

I will never do business with this company again Twice now, I have order packages for my college student and after three weeks, she has not received the items I tried to call, costumer service is very poor The packages are also very expensive This business is a huge rip offNEVER AGAIN

Absolutely a great system, quick to fix issue and ensuring things arrive on time Staff is very polite

Customer purchased a Care Package on /17/order [redacted] Customer claims her daughter never received the Care Package.Resolution: Customer was issued a full refund in the amount of

Complaint: [redacted] I am rejecting this response because: It says that my refund was issued on October 30th but it is now November 5th and I still have not received a refund on my debit card Regards, [redacted]

Customer purchased a Diploma Frame on order [redacted] Customer claims the frame was chipped and the diploma did not fit in the frameCustomer wanted to send the frame back for an exchangeCustomer was emailed a return label, but the customer never received itCustomer returned the frame wanting a refund and reimbursed for the shipping costs.Resolution: Customer was issued a full refund of on Customer was informed that the shipping costs would be reimbursed if she provided a receiptCustomer was also offered a custom frame that her degree would fit into at a 50% discountAt this time, the customer declinedI informed the customer she could contact me in the future if she changed her mind

Customer purchased a Care Package Plan order [redacted] Customer never received order and wanted it cancelled and refunded Resolution: Order was cancelled and customer was refunded in whole on 9/5/ Sincerely,

On Campus Marketing is a sham - horrible customer service! I wish I had read these reviews first. Sent my niece a care package at UGA. Ordered on Nov 3. It shipped 2 days ago and supposed to arrive today - last day of exams, move out day is tomorrow. Still not received. Can't get anyone to answer the phone, chat doesn't work on the website, they will not respond to emails. DO NOT ORDER FROM THEM THEY ARE TERRIBLE!

The packages are great, very convenient, but when I called the costumer service the girl who answered my call was not very friendly, she was sarcastic and impatient when I asked questionsPlease keep in mind that this a first experience for many people, and what may be pretty obvious for you, it is not so for us

This company is terribleOur school uses this service and their customer service is really unreliableYou can get through to a person on the phone, but they don't follow up as promised, don't seem to take notes on cases, don't ensure orders get out, and don't process refunds when requestedHighly unethical

On Campus Marketing, LLC [redacted] Customer claims he never received the refund we issued on 10/30/in the amount of Resolution: I left a message for the customer to call me backI verified with our Finance department and our credit card processor that the refund was issued on 10/30/to the customer’s financial institutionIf customer would like the reference number used for the refund, he may contact me directly to obtain it

Warning, do not purchase from this companyI ordered the Care Package treats kits and my daughter did not receive a single basketWe even called and cancelled the order and we were told we would get a full refund within days; a month later and still no refundWhen we called the company two weeks ago they said they mailed the refund and I should have received it but the refund never arrivedAND not only did it NOT arrive (notice a trend here) but the representative said my refund would only be HALF instead of the full amount as promisedTo sum it up, never received a single basket, never received refund

Placed order May with delivery estimated by May Contacted customer service May because had not received order, notified it would be rushed delivered at that point Contacted again May 20, no response Finally spoke with someone on phone May and told it would be delivered May Won't hold my breath and plan on cancelling order

Customer purchased Care Package on 8/15/order [redacted] and the same care package on 9/8/ order [redacted] Customer claims was originally told order didn't go throughStudent ate both Care Packages, but customer wants refund for one Resolution: Customer was given 20% discount 9/on one orderCustomer will be given full refund on 2nd order as a courtesy