On Campus Marketing

Customer purchased a Care Package Plan order [redacted], and
[redacted] First package was delivered 9/2/14. Customer claims order had the correct recipient, but
was intended for somebody else.
Resolution: The rest of- the plan was cancelled. A full refund...

was issued and refund checks were sent to
the customer.

Customer purchased a Care Package Plan order [redacted]. Customer never received order and
wanted it cancelled and refunded.
Resolution: Order was cancelled and customer was refunded in whole 170.00 on 9/5/14.
Sincerely,

Customer purchased a Diploma Frame on 3114 order [redacted]. Customer claims the frame was chipped and the diploma did not fit in the frame. Customer wanted to send the frame back for an exchange. Customer was emailed a return label, but the customer never received it. Customer returned the frame...

wanting a refund and reimbursed for the shipping costs.Resolution: Customer was issued a full refund of 149.79 on 103014. Customer was informed that the shipping costs would be reimbursed if she provided a receipt. Customer was also offered a custom frame that her degree would fit into at a 50% discount. At this time, the customer declined. I informed the customer she could contact me in the future if she changed her mind.

Placed order May 3 with delivery estimated by May 7. Contacted customer service May 13 because had not received order, notified it would be rushed delivered at that point. Contacted again May 20, no response. Finally spoke with someone on phone May 23 and told it would be delivered May 27. Won't hold my breath and plan on cancelling order.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  The business has done as it has indicated in their response to the complaint.
Thank you for making this service available to customers.
Regards,
[redacted]

Customer purchased Linens on 7/5/14 order [redacted]. Customer was dissatisfied with quality...

and
wants to return. Customer would like us to pay return shipping cost. Per our website (see highlighted):
If you have received an item that does not meet your expectations, please retum it to us for exchange or refund. If you are retuning more than 1 box, please make sure each box is labeled with your name, address, order number and a list of items returned. All returned merchandise must be sent via [redacted] or [redacted] Insured. Except in the case of a defective item, customers are responsible for return shipping costs. For your records, please make note of the [redacted] or [redacted] tracking number for your return package or, if you choose to send your package by post office insured mail, please retain your postage receipt. Please retain these documents until your return is verified as received. There is no need to call us for return approval, simply follow the instructions on the back of your packing slip before returning or exchanging products and include this form with your return.
Resolution: Customer has been informed that upon return a full refund will be issued.

Absolutely a great system, quick to fix issue and ensuring things arrive on time. Staff is very polite.

I would first like to say that I am yet to receive any of my order, (still within delivery time). However, I have found that dealing with customer service over the last week or so has been discouraging to say the least! First, problems with shipping to a p.o. box, then after being remedied, I called back to see when items would be shipped and they still had my p.o. box in their system. Now, it has supposedly shipped to my p.o. even though I was told that couldn't be done! BUT- it is missing part of my order!!! I don't know YET if the shipping email is wrong or my order!!!

Customer purchased a Care Package on /17/14 order [redacted]. Customer claims her daughter never received the Care Package.Resolution: Customer was issued a full refund in the amount of 59.88.

Complaint: [redacted]
I am rejecting this response because:
It says that my refund was issued on October 30th but it is now November 5th and I still have not received a refund on my debit card.
Regards,[redacted]

Customer purchased Linens on 5/21/14 order M1601481 and 5/23/14 order [redacted]. Customer
stated she sent back both orders in one return.
Resolution: Customer was sent exchange items for order [redacted] on 8/14/14. Customer has been refunded 42.35 (product and tax) 9/17/14 for order [redacted]

Customer purchased two Care Packages from [redacted] on 10/8/14 order 61917860. Customer claims they paid for expedited shipping to arrive by 10/10.
Resolution: Customer was initially given a 10% credit for the inconvenience I verified with our web and IT team that when the customer...

placed the order on the website, a ground ship method was chosen for $12.00 and the arrival date that was chosen by the customer was 10/17 not 10/10. I attempted to speak with the customer on 10/17 and left a message to call me back so that I could request a copy of the email confirmation that she received to see if there was an error or miscommunication. l have not heard back from the customer. Both Care Packages arrived on 10/17 as chosen by the customer with [redacted] tracking [redacted] and [redacted] At this time, I see no need for a refund. If the customer would like to discuss this with me further, they may contact me.

Customer purchased Linens on 5/4/14 order W5958130. Order was delayed due to...

backorder.
Resolution: Customer received order 5/29/14. Spoke with customer and offered apology. Applied 15% discount 24.76 and refunded 18.00 totaling 42.76 to be credited back to card.
Sincerely,

Customer purchased a Care Package Plan order [redacted],...

and
[redacted] First package was delivered 9/2/14. Customer claims order had the correct recipient, but
was intended for somebody else.
Resolution: The rest of- the plan was cancelled. A full refund was issued and refund checks were sent to
the customer.

Customer purchased Linens on 7/16/14 order [redacted]. Order was delayed due to backorder....

Customer wanted order cancelled due to backorder, but order was already in the process of being shipped.
Resolution: Customer was sent a return label so they did not have to pay for return shipping. Customer was refunded 300.08 for product and taxes on 9/9/14.

Customer purchased Linens on 5/15/14 order W5964307. Order was delayed due to...

backorder.
Customer claims he was not notified.
Resolution: Customer received order 5/28/14. Attempted to call customer on 6/3/14 at 11:15 am left
message. Emailed customer to contact me 6/3/14 11:20 am. Customer emailed me refusing to talk.
Offered apology. Refunding order.

The company not only sent me the towels like they should have, but they also called to today and are going to credit our account for a portion of the cost.  I was impressed the they took the time...

to follow up with me and to resolve the issue.  
Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer purchased Care Package on 8/15/14 order [redacted] and the same care package on...

9/8/14
order [redacted]. Customer claims was originally told order didn't go through. Student ate both Care
Packages, but customer wants refund for one.
Resolution: Customer was given 20% discount 9/25 on one order. Customer will be given full refund 79.02 on 2nd order as a courtesy.

Do not use his company's services. I ordered a finals survival kit thinking it would be delivered during finals week. It was sent out to be delivered the Friday after Thanksgiving, when no one is at school. I spoke with a customer service rep who said they would have it sent back and have another sent to arrive on December 8. December 8 came and went, no basket. I called OCM again. They said there was no communication from the warehouse that the package was returned however the person handling my case could have easily followed up on the tracking number (as I did) to see that the package had indeed been returned.
I requested a refund. That was an entire month ago and now when I call no one can help me because the accounting department handles the refunds and customers may not call the accounting department directly.
Do not waste your time with this company. Other parents I have spoken with have had similar experiences. Not one good review anywhere.
I am perplexed as to how this company can have an A+ rating with so many I satisfied customers. Perhaps I need to fix that rating with a formal complaint.

I am so upset with this product. The company sends a letter that is a hoax making it look like the University is sending the letter and that the packages are coming from the University. It is a total scam. My daughter has been in school for two weeks and still no care package for back to school. It was ordered before school began. They say they are going to send a letter when the package is avialbe and the customer service department didn't even know that. They also can't track the order to tell you if it has reached the school or not. The univeristies should not work iwth this company it is a scam.