On Campus Marketing

On Campus Marketing, LLC * *** *** *** *** ** ***
Customer purchased a Care Package on 7/11/order ***Order was to be sent to correct
address and signed for by the mail room on 7/23/Customer claimed it was never received and a
second order was sent out to the
home address delivered 8/17/Customer requested refund
Resolution: Customer was originally sent refund check 9/12/After address was updated, full refund of was sent to customer 10/2/

Customer purchased a Care Package on /17/order ***Customer claims her daughter
never received the Care PackageResolution: Customer was issued a full refund in the amount of

I have a frame from DiplomaDisplay that when I go to "diplomadisplay.com" it sends me to OCM This was one of those expensive graduation frames that I have found to be very cheaply made It looks like the "wood" frame is covered by a cheap laminate that is now flaking off I tried to talk with customer service both via the phone and livechat on the website and both took forever and neither had a solution to help me either replace this or get a discount on a new product and they only give you a one year guarantee for replacement For a frame that is marketed as something to "forever" display your diplomas, it is a very low quality cheap product I would have done better just getting it framed and matted at Michael's or Hobby Lobby where you know the frames are decent quality

Customer purchased a Diploma Frame on order ***Customer claims the frame was
chipped and the diploma did not fit in the frameCustomer wanted to send the frame back for an exchangeCustomer was emailed a return label, but the customer never received itCustomer returned the frame wanting a refund and reimbursed for the shipping costsResolution: Customer was issued a full refund of on Customer was informed that the shipping costs would be reimbursed if she provided a receiptCustomer was also offered a custom frame that her degree would fit into at a 50% discountAt this time, the customer declinedI informed the customer she could contact me in the future if she changed her mind

I ordered the Good Luck PlanOne package was supposed to arrive the first week and the other the second week of schoolAfter weeks into the semester I decided not to wait and requested to have my order canceledOne week after I canceled the order, the package arrivedNow almost weeks after my cancellation, I have still not gotten my partial refund

Customer purchased linens on 7/31/order ***Order was delayed due to backorderCustomer wanted order cancelled due to not being able to get the order in time
Resolution: Order was cancelled per customer's requestFull refund has been given

If you want to get frustrated with an organization that is stuck in the past, try to do some business with OCMIf you want to make life easier for yourself, avoid this place
They have some nice people but they have no good system of communication and it really creates problems when something is not perfect in executionUnlike Amazon, this place really reminds you of how it was to deal with a catalog business in the 1970's or 80'sIf a vendor they use creates a problem, they blame it on the vendor never taking responsibility for the ultimate delivery of the productForewarned is forearmed!

Customer claims he never received the refund we issued on in the amount of Customer also claims we have never reached out to him.Initial Resolution: I left a message for the customer to call me backI verified with our Finance department and our credit card processor that the refund was issued on *** to the customers financial institutionIf customer would like the reference number used for the refund, he may contactme directly to obtain it.FollResolution: I have now left the customer two messages at the number he provided,***The first message was left Thursday, November 20at 2:52pm and the second message was left Wednesday, November 26" at 11:amBoth times that I called, it went straight to voicemailI also emailed the customer at the email he provided, *** on Wednesday November 26" at 11:amI attached the email that was sent to the customerI tried contacting the customers bank, Police and Fire Federal Credit Union, but I am unable to verify the refund with the reference number I have without the customer on the lineAt this point, I can do nothing further without the customer contacting me directlyI have provided my contact information by phone, email, and through the Revdex.com and have yet to hear back from the customer

Complaint: ***
I am rejecting this response because:
It says that my refund was issued on October 30th but it is now November 5th and I still have not received a refund on my debit card
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***

I apologize for the delay. This issue was unresolved until Friday due to the customer providing the wrong address to send the refund check. It was worked out and overnighted to them Friday and they received the refund check yesterday
(Monday). I could not respond until I had this confirmation that it was resolved. I placed the response in the mail this morning. I would assume you will receive it this week. Again, I apologize for the delay Thank You, *** *** Customer Service Manager, OCM

Customer claims he never received the refund we issued on in the amount of Customer also claims we have never reached out to himInitial Resolution: I left a message for the customer to call me backI verified with our Finance department and our credit card processor that the refund was issued on *** to the customers financial institutionIf customer would like the reference number used for the refund, he may contact
me directly to obtain itFollResolution: I have now left the customer two messages at the number he provided,***The first message was left Thursday, November 20at 2:52pm and the second message was left Wednesday, November 26" at 11:amBoth times that I called, it went straight to voicemailI also emailed the customer at the email he provided, *** on Wednesday November 26" at 11:amI attached the email that was sent to the customerI tried contacting the customers bank, Police and Fire Federal Credit Union, but I am unable to verify the refund with the reference number I have without the customer on the lineAt this point, I can do nothing further without the customer contacting me directlyI have provided my contact information by phone, email, and through the Revdex.com and have yet to hear back from the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me insofar as the financial complaint is concernedHowever, the business's response did not address the complaint of misrepresenting its product on its website, which was the core cause for the complaintWhile they have resolved any harm to me, personally, I am concerned that their website continues to misrepresent their products to the general public and hope that they will make the appropriate changes to remedy this
Sincerely, *** ***

Customer purchased linens on 7/23/order ***There was a system error and customer
was
not charged and order never shipped to customerCustomer purchased a second order for linens on
8/6/order *** Order was delayed due to backorderCustomer upset that order was not
shipped in a timely manner
Resolution: Customer cancelled order and has not been charged

Resolution: Halloween Care Packages were delivered to *** ** *** October 21to be distributed by the Residence Hall AssociationStudent *** *** received and email at ***and a voicemail at 7*** on with the following piinformation:You have a care package
from home!To pick up your gift, please come to:The Commons, Room 159Tuesday, 10/28-Friday and Monday 11/310am4pm

On Campus Marketing, LLC * *** *** *** *** ** ***
Customer purchased a Care Package on 7/11/order ***Order was to be sent to correct
address and signed for by the mail room on 7/23/Customer claimed it was never received and a
second order was sent out to the home address delivered 8/17/Customer requested refund
Resolution: Customer was originally sent refund check 9/12/After address was updated, full refund of was sent to customer 10/2/

What a waste of time and money this has turned out to beAfter receiving multiple emails and flyers about their welcoming package, I finally broke down and ordered one for my daughter who had just gone off to collegeI ordered it and was charged on August 26th with the promise she would receive it within a few daysShe STILL has not received anythingI have spoken with customer service reps timesLast Friday, Sept16th I was told they were sending it overnight by Fed Ex and she would have it on Monday, Sept19thI told my daughter thisShe heard nothing and checked with the mail room twiceToday I called againThis time I was told they were still waiting for a Fed Ex package pickup in NJHer college is in VirginiaThe order has not even been processed and sentI would rather have not even mentioned this to my daughterNow she is looking every day and is disappointedI would not have told her except I have been charged and want to know the package actually got sentI'd rather cancel at this pointI would never order from here again and would urge others not to eitherSets kids up for disappointment

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have been waiting months for a refundI received half but never the the other halfI called the company and all I get is a run aroundI have talked to many of their customer service reps and they told me there is nothing they can do to send me my moneyI will never order a thing from this companyI even told them I will contact the Revdex.com and no responseI just would like my refund and maybe even the interest of months on top of thatThis company is a fraud

Customer purchased a Diploma Frame on 3/6/order WOrder Was delayed due
to
backorderCredits were promised and not applied
Resolution: Customer received order 5/20/Shipping credit was applied 5/22/Spoke with
customer and offered apologyOffered 50% discount amount to be credited back to cardSent
customer letter of apology