On Campus Marketing

On Campus Marketing, LLC * *** *** *** *** ** ***
Customer purchased a Care Package on 9/28/order *** Customer claims order did not
arrive as purchased and is requesting a full refund
Resolution: Customer received a full refund 10/30/in the amount of

Ordered a bedding value pakImmediately found out it was not the one my step daughter wanted so my husband called within the hour to change itHe was told that it had been updated in the computer and there was no issuesWhen we received it, it had not been updated, it was the original orderUsed the form that was sent to exchange the productThere was no return postage label and I was charged $for postageI called customer service and was told to email my postage receipt and would at least be reimbursed the amount that it would have cost OCM to pay for shippingContacted customer service and was told there would be no reimbursement due to the fact that they had provided a fed ex label, which is not true While I realize that had I ordered the correct item in the first place this wouldn't have happened, we were told that it had been updated in the system and we would receive the correct product

Customer purchased Linens on 6/12/order ***Customer returned product wanting
refund
and reimbursement for shipping
Resolution: Customer received full refund 9/3/Per our website, it is customer’s responsibility for
return shipping costs; however, we will split cost with customerReimbursing for shipping

My husband purchased a bedlinen set for our son's college dorm, along with a set of towelsThe price was higher than what we would have paid at any Target store, so we expected that the items would be high qualityThat was not the case; in fact, several of the items in the set (that we didn't want but were included anyway) were so cheap as to be unusable, including a flimsy pclothes hamper that tore upon opening, a "fleece throw" that was so thin it was see-through, and some kind of fabric book holder that anchors under the mattress but was too long to work on the bottom bunk (and also too flimsy to hold anythingThe sheets and comforter were low-quality, with loose threads and an odd synthetic feelI also ordered a $birthday box for my son, and specified his birthday as the delivery dateMy son's dorm assignment was changed right after I placed the order, so I emailed OCM with the order number, name, and new address and asked for confirmationNo one replied to my emailUltimately, the box was delivered days before the birthday, to the wrong dormWhen my son received it a week late the birthday was over and the cake was spoiledThe young man with whom I spoke when I called OCM to complain was snarky and sarcasticWhen I emailed my complaint, I received an email reply a MONTH later saying that they would refund my shipping onlyI do not understand how this company is allowed to do business on so many college campusesI feel cheated out of a good deal of money and have never experienced such terrible customer serviceI think the reason they are alllowed to continue is that they make it very difficult to complainI could not find any office on my son's campus that addresses concerns with this companyIt seems wrong to me for colleges to promote this service but not stand behind itI would encourage anyone who has had a similar experience to find a way to report it and hold this company accountable

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards,
*** ***

On Campus Marketing, LLC * *** *** *** *** ** ***Customer claims he never received the refund we issued on 10/30/in the amount of 38.88.Resolution: I left a message for the customer to call me backI verified with our Finance department and our credit card processor that the refund was issued on 10/30/to the customer’s financialinstitutionIf customer would like the reference number used for the refund, he may contact me directly to obtain it

I ordered one of these packages for my daughters final exams, which were in November, She never got it I called the company several times to no avail Terrible service and no product received Why do they have an A+ rating??? They should have an F rating

I have never filed a complaint towards a company before but this is the worst run business ever! Sending your child to college is stressful enough!!! Customer service is nice but uselessThey never sent me upgraded sheets after numerous callsNow I am on my 3rd call to receive my refundIt has been a month process and still nothingDO NOT USE THIS COMPANY!!!!

On Campus Marketing, LLC [redacted]
Customer purchased Linens on 7/30/order [redacted]Order was delayed due to backorderCustomer cancelled order and replaced with order [redacted] due to the fact she needed it by 8/13/
Resolution: Customer received order [redacted] 8/9/prior to her son leaving for collegeCustomer has been refunded in full for order [redacted]

On Campus Marketing, LLC [redacted]
Customer purchased a carpet 8/14/order [redacted] Customer claimed carpet never arrivedAnother carpet was sent 8/26/Customer claims this carpet never arrived eitherCustomer requested refund and carpet be sent
Resolution: Customer was given full refund for the carpet 9/29/14, I personally shipped the carpet 10/6/[redacted] tracking [redacted]

On Campus Marketing, LLC [redacted]
Customer purchased a Care Package on 9/28/order [redacted] Customer claims order did not
arrive as purchased and is requesting a full refund
Resolution: Customer received a full refund 10/30/in the amount of

Customer purchased linens on 7/31/14 order [redacted]. Order was delayed due to backorder....

Customer wanted order cancelled due to not being able to get the order in time.
Resolution: Order was cancelled per customer's request. Full refund has been given.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer purchased Linens on 5/18/14 order [redacted] Customer was dissatisfied with...

quality and
said towels were damaged.
Resolution: Customer returned product and was credited amount in full $169.60 on 7/2. Customer is also being credited for return shipping costs, $19.60.

Customer purchased Care Package on 8/15/14 order [redacted] and the same care package on 9/8/14
order [redacted]. Customer claims was originally told order didn't go through. Student ate both Care
Packages, but customer wants refund for one.
Resolution: Customer was given 20% discount 9/25 on one...

order. Customer will be given full refund 79.02 on 2nd order as a courtesy.

OMG....After reading these reviews, just make me wonder if this company is a scam. It happened to me exactly like other parents who used OCM service.
I ordered a kit for my daughter's final in NYU back in November, my daughter never received it. I made the 1st call at the beginning of December, the customer service told me the package was shipped. so we waited for another week, still nothing. I called again, this time I was told the package was shipped to Brooklyn. I don't know why they shipped the package to Brooklyn, which I put New York, New York on order form clearly. The customer services also told me since no one sign the package, the package was sent back to their warehouse. At that point, I did not want to deal with their customer service craps, I asked for a refund. Guess what, no refund was issued after a month. It makes me mad that how they get A+ rating at Revdex.com from all these nagative reviews and complaints. I will never recommend their service to my friends, families, colleague, just don't want them to go through what I went through. I just sent a follow up email to them to get the refund status. I will file for formal complaint with Revdex.com if I don't hear from them couple days.

I apologize for the delay.  This issue was unresolved until Friday due to the customer providing the wrong address to send the refund check.  It was worked out and overnighted to them Friday and they received the refund check yesterday (Monday).  I could not respond until I had this...

confirmation that it was resolved.  I placed the response in the mail this morning.  I would assume you will receive it this week.  Again, I apologize for the delay.     Thank You, [redacted] Customer Service Manager, OCM

I will never do business with this company again. Twice now, I have order packages for my college student and after three weeks, she has not received the items. I tried to call, costumer service is very poor. The packages are also very expensive. This business is a huge rip off. NEVER AGAIN.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]