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On Campus Marketing Reviews (168)

On Campus Marketing, LLC [redacted]
Customer purchased a carpet 8/14/14 order [redacted] Customer claimed carpet never arrived. Another carpet was sent 8/26/14. Customer claims this carpet never arrived either. Customer requested refund and carpet be sent.
Resolution:...

Customer was given full refund for the carpet 9/29/14, 80.95. I personally shipped the carpet 10/6/14. [redacted] tracking [redacted].

Review: We ordered a value package from their [redacted] and received free shipping. According to their website and brochures "Are these linens guaranteed?

ABSOLUTELY, all our products are first quality and "guaranteed 'til graduation." If you are not satisfied for any reason, simply contact us for a refund."

Upon receiving the package we discovered the majority of the items are sub standard and NOT first quality. I contacted the company regarding a return and they told me to take the package to any shipping company and return it. Much to my dismay, after checking 3 different options, the cost to ship the package back is $150+. The package itself only cost $243.00. I contacted the company again to inquire if they would provide a shipping label and they said no, only if the product is defective. The guarantee doesn't take into consideration personal opinion of quality and therefore they do not provide shipping. Although not happy about having to pay shipping, I asked if they could send me a label using their volume discount and then deduct that amount from my refund. The answer again was no, and I was also informed that the price would be the same if they provided the label. I find it extremely hard to believe that they do not have volume discounts with the volume of shipping that they do. This is a common practice as I have returned items from other companies with a small return shipping charge. I feel that the "guarantee" is misleading as I cannot find anywhere where it says that the consumer has to pay the shipping, plus one would not know the dimensions ahead of time to understand what type of chance they were taking if they did not like the product. This practice is very deceiving. I have talked to several reps, supervisors, managers and cannot get the issue escalated as their answer is "we are just a call center."Desired Settlement: I would like for them to provide the shipping label to return the product for a full refund. I also feel they should pay the charges after I have spent 30 days on numerous phone calls and running around researching shipping options. At one point, one of the reps told me to go to [redacted] and get the flat rate boxes and stuff everything in there. The largest box from the [redacted] would only hold about 10% of the items....I would have to get 10 - 12 boxes, and then the rate would still be $150+. Not a good suggestion. I would also like for the company to be more transparent in their advertising and online explanation of at least an estimate of what the cost returning a product could be.

Business

Response:

Customer purchased Linens on 7/5/14 order [redacted]. Customer was dissatisfied with quality and

wants to return. Customer would like us to pay return shipping cost. Per our website (see highlighted):

If you have received an item that does not meet your expectations, please retum it to us for exchange or refund. If you are retuning more than 1 box, please make sure each box is labeled with your name, address, order number and a list of items returned. All returned merchandise must be sent via [redacted] or [redacted] Insured. Except in the case of a defective item, customers are responsible for return shipping costs. For your records, please make note of the [redacted] or [redacted] tracking number for your return package or, if you choose to send your package by post office insured mail, please retain your postage receipt. Please retain these documents until your return is verified as received. There is no need to call us for return approval, simply follow the instructions on the back of your packing slip before returning or exchanging products and include this form with your return.

Resolution: Customer has been informed that upon return a full refund will be issued.

Review: I placed an order with DiplomaDisplay.com, a property owned by On-Campus marketing, in March 2014, for a diploma frame. The product advertised a 21-day shipping time. After 21 days had passed without any order update or receiving the product, I contacted the company's telephone customer service. I was informed that the product would ship "tomorrow," and should arrive within three days. After another week without update or receipt, I called again, and was informed the product was "on backorder," but an email (which I have) from the warehouse manager informed me that the product would ship within a few days and arrive in less than two weeks. She also told me that I would be refunded a shipping fee. Two weeks later, another call: the product had not arrived, I had received no email status update, and the shipping credit had not been processed. As in the first call, the representative told me that the product would be shipping "the next day," and that there was a backlog in processing credit card refunds, but that that should also be processing "tomorrow." As of this writing, it is now two weeks after the latest call, and I still have not received my credit card refund for the shipping - promised over a month ago - and I still have not received the product.

My issues:

1) Each time a firm shipping date has been provided, it has been missed without anyone contacting me;

2) The only communication I have received from the merchant has been an order confirmation email and a direct email from an employee. The company alleges other, automated emails, but I have checked my SPAM folder and my email history and I have received none. Otherwise, I have had to contact them to find out what is going on;

3) A month after promising a credit card refund for shipping fees, they still have not been processed; and

4) Of course, the original problem: I still have not received my purchase.Desired Settlement: I need this product to give as a gift, and there are not many options that meet my needs. This product would meet my needs if it would be provided. I request the promised shipping refund, expedited shipping, and a firm commitment for a ship date - even if it's some time out - so that I can plan accordingly. A letter of apology and additional discount would be nice and appropriate, but are not required to meet my need.

Business

Response:

Customer purchased a Diploma Frame on 3/6/14 order W6134652. Order Was delayed due to

backorder. Credits were promised and not applied.

Resolution: Customer received order 5/20/14. 15.00 Shipping credit was applied 5/22/14. Spoke with

customer and offered apology. Offered 50% discount amount 96.30 to be credited back to card. Sent

customer letter of apology.

Review: I sent back the items over a month and a half ago to get a refund. The Package was delivered and the company claims they never received it. I have tried many time to get the issue resolved without any luck. Not only did I not like the products and had to pay an additional $35 just to return it. This company targets college students and their parents. The return process is horrible and the refund policy is worst. Please help.Desired Settlement: All I want is a refund of the products I returned.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have done business with this company for three years and have spent hundreds of dollars but that will now end.

After numerous attempts to place an online order of a "care package" I kept receiving various "unable to process: invalid address, invalid email" I called customer service and placed the order which totaled $71.99 and made sure none of my attempts had worked. I was told there was no record or my attempts.

My son received the care package but then about 10 days later he texted saying thanks and that he'd received another package.

After checking our account OCM had withdrew $79.02 which I had not authorized. Evidently when their website notifies a person that it's unable to process, that is false. Upon calling the company I was told there were three more care packages getting ready to ship. I was able to cancel those but they would not refund the unauthorized $79.02. I was told if my son had opened the package, which he had, they could only give me a 10% refund. I went through the chain of command, [redacted], [redacted] and finally [redacted] and was told the same thing.

I will never use this company again and warn everyone that this is a company that has the worst customer service I have encountered in a long time.

WARNING! DO NOT ORDER THROUGH THIS COMPANY!Desired Settlement: My desired outcome is to be refunded $79.02.

Business

Response:

Customer purchased Care Package on 8/15/14 order [redacted] and the same care package on 9/8/14

order [redacted]. Customer claims was originally told order didn't go through. Student ate both Care

Packages, but customer wants refund for one.

Resolution: Customer was given 20% discount 9/25 on one order. Customer will be given full refund 79.02 on 2nd order as a courtesy.

Review: I ordered sheets that I thought were 100% cotton, but turned out to only be 60% cotton. I thought they were cotton because that was the only material mentioned in the product description. The two descriptions were as follows:

"These custom-made sheets are made to fit your extra-long college dorm bed. Each first quality 3-pc.set includes one fitted sheet, one flat top sheet, plus a matching standard pillow case. All made from quality cotton percale for softness and durability. "

"Properties: This set includes a fitted sheet, a top sheet and a standard-sized pillow case. Each piece is made of cotton percale. "

The company does ask customers at checkout if they want to upgrade to 300 thread count 100% cotton sheets, but I didn't think this was necessary to do since I thought both sets were cotton and the only difference was the thread count. Had I known that these sheets were a blend, I would not have ordered them, but nothing on the company's website let me know that they were anything but cotton. I feel strongly that the website misrepresented the product and that I should not have to pay to return the sheets.Desired Settlement: I would like the company to pay the return shipping costs for the sheets and I would like them to change the product description on their website to reflect the makeup of the product's fabric accurately.

Business

Response:

Customer purchased Linens on 7/12/14 order [redacted]. Customer felt we misrepresented our 200 thread count sheets to be 100% cotton. Customer does not want to pay for return shipping.

Resolution: Sending customer 100% cotton 300 thread count sheets free of charge. Allowing customer to keep 200 thread count sheets so there will be no cost to send them back.

Review: I ordered a care package from [redacted] and while filling out the form to send the package there is a note that is supposed to be attached to the care package for the recipient. I wrote a nice letter to my fiance (the recipient of the care package) and it was not included with the package. While trying to contact the company multiple times for two weeks now, they have not responded regardless of their policy to respond within 24 hours. I am extremely dissatisfied with this company and will never be using them again.Desired Settlement: The care package that I paid for was not what they shipped and I would like a full refund.

Business

Response:

On Campus Marketing, LLC [redacted]

Customer purchased a Care Package on 9/28/14 order [redacted] Customer claims order did not

arrive as purchased and is requesting a full refund.

Resolution: Customer received a full refund 10/30/14 in the amount of 38.88

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It says that my refund was issued on October 30th but it is now November 5th and I still have not received a refund on my debit card.

Regards,

Business

Response:

On Campus Marketing, LLC [redacted]Customer claims he never received the refund we issued on 10/30/14 in the amount of 38.88.Resolution: I left a message for the customer to call me back. I verified with our Finance department and our credit card processor that the refund was issued on 10/30/14 to the customer’s financialinstitution. If customer would like the reference number used for the refund, he may contact me directly to obtain it.

I had made an order through Carepackage.com to send to my daughter a cool/fun care package to cheer her up during finals week. I ordered it on 01/22/2016 to be delivered on 01/26/2016, 2 day express delivery. It looks like they had charged me for overnight express rather than 2 days. Anyways the package never arrived on the date promised, on the 26th. I called the company and the rep told me the package will be delivered a day late (27th) due to bad weather and it should arrive by 430pm at the latest. I asked if I can get credit on the shipment fee since the package was late. They refused and stuck with the excuse of bad weather. On the 27th, once again no package! So I called on the 28th to see where the package was and I was told again, that the package will arrive by 430 pm, again I asked for a refund on the shipment fee. The rep told me it was not delivered because the address was incorrect and that's why fedex couldn't deliver it! this company doesn't offer a tracking number for your order so you have to call them for info on your order. I asked how they handled their shipment process because I entered the correct address to my daughter’s house and how did they finally find the correct address if in fact it was incorrect to begin with? The rep couldn’t answer me and kept saying that the address was incorrect and it’s all Fedex’s fault that the package was not delivered. Again they refuse to refund the shipment fee since it was my fault or fedex’s fault that the package was undeliverable in a timely manner. I asked for the fedex info to track the order and the rep said she would email it to me, which I'm still waiting for. Needless to say, days have gone by and my daughter still has not received her care package which was supposed to be delivered by the 26th. I truly can’t stand this company and the representatives are horrible! They have the worse business ethics and the worse customer service I’ve had ever had to deal with! They gave me the impression that they would run over their own grandmother if they knew they can make a dollar off of it! I looked up the reviews for this company…a little late, but they had ALL NEGATIVE reviews! How do they stay in business? I’m sorry for anyone having to deal with them!

OMG....After reading these reviews, just make me wonder if this company is a scam. It happened to me exactly like other parents who used OCM service.

I ordered a kit for my daughter's final in NYU back in November, my daughter never received it. I made the 1st call at the beginning of December, the customer service told me the package was shipped. so we waited for another week, still nothing. I called again, this time I was told the package was shipped to Brooklyn. I don't know why they shipped the package to Brooklyn, which I put New York, New York on order form clearly. The customer services also told me since no one sign the package, the package was sent back to their warehouse. At that point, I did not want to deal with their customer service craps, I asked for a refund. Guess what, no refund was issued after a month. It makes me mad that how they get A+ rating at Revdex.com from all these nagative reviews and complaints. I will never recommend their service to my friends, families, colleague, just don't want them to go through what I went through. I just sent a follow up email to them to get the refund status. I will file for formal complaint with Revdex.com if I don't hear from them couple days.

Do not use his company's services. I ordered a finals survival kit thinking it would be delivered during finals week. It was sent out to be delivered the Friday after Thanksgiving, when no one is at school. I spoke with a customer service rep who said they would have it sent back and have another sent to arrive on December 8. December 8 came and went, no basket. I called OCM again. They said there was no communication from the warehouse that the package was returned however the person handling my case could have easily followed up on the tracking number (as I did) to see that the package had indeed been returned.

I requested a refund. That was an entire month ago and now when I call no one can help me because the accounting department handles the refunds and customers may not call the accounting department directly.

Do not waste your time with this company. Other parents I have spoken with have had similar experiences. Not one good review anywhere.

I am perplexed as to how this company can have an A+ rating with so many I satisfied customers. Perhaps I need to fix that rating with a formal complaint.

Review: care package was delivered 2 weeks late.

care package was addressed to recipient and signed for. Name of student was on the outside of the box. ; however, content was meant for another student. The personalized card and phone number inside the box was addressed to another student.

student did the honorable thing and delivered it to the intended student.

On Campus Marketing LLC has not come up with a resolution.

I do not wish to participate with this program - it has been an awful experience and I would expect a full refund for non-delivered goods and for undesirable customer relations.

On Campus Marketing LLC is in business with [redacted] and [redacted] ocm is completely unwilling to fulfill the

service and unwilling to issue a refund.Desired Settlement: Full refund for full payment.

Business

Response:

Customer purchased a Care Package Plan order [redacted], [redacted], [redacted], and

[redacted] First package was delivered 9/2/14. Customer claims order had the correct recipient, but

was intended for somebody else.

Resolution: The rest of- the plan was cancelled. A full refund was issued and refund checks were sent to

the customer.

Review: We have been dealing with this company since July of 2014, at which point we place an order to be delivered to a former colleague in [redacted] The package never arrived to [redacted] and instead arrived at our office. In addition to the fact that the package was late and arrived to the wrong address, the over presentation of the package was quite poor. It was a cardboard box with a bunch of items carelessly thrown together, rather than the specialized care packages they claim to provide. We called and asked for a refund. They told me that we would need to send the package back as a next step and that they would mail us the return label we could use to ship the package back. We never received said return label. We called back again, at which point we told them we still wanted a refund but had not yet received the return label. They told us that since so much time had passed since the package was sent, not to both sending the package back and that they would process the refund for us anyway. That was back in August and I still have not received my refund. I have placed over 20 calls to the organization and each time I call, I have been given different information. They are refusing to pay me. I want my money back and I am sick of having to deal with them.Desired Settlement: I would like to receive the exact dollar amount that I was charged $38.88 on my account. They keep telling me that they are sending a check but it has yet to make it here. They also tell me that there is a 3-5 week waiting period on the check despite the fact their offices are located on the east coast. I want my money back right away.

Business

Response:

On Campus Marketing, LLC [redacted]

Customer purchased a Care Package on 7/11/14 order [redacted]. Order was to be sent to correct

address and signed for by the mail room on 7/23/14. Customer claimed it was never received and a

second order was sent out to the home address delivered 8/17/14. Customer requested refund.

Resolution: Customer was originally sent refund check 9/12/14. After address was updated, full refund of 38.88 was sent to customer 10/2/14.

Horrible customer service. Purchased the year long care package delivery. My son never received it. They told me they shipped it to the school and some person by the name of [redacted]" signed for it. This is not my son's name. I cancelled the rest of the orders for the year however they did not refund me for the package he never received. His dorm room, address and his name was placed in the order.
I contacted the mail office at the school, it was never delivered to them. Ocm will not refund me for this package that was never received.

Review: Before I shipped my return, I called and asked if it was okay to return items from 2 different orders in the same package. the young lady I spoke to said it would be okay. On 7/31/2014 I returned one comforter and 2 sets of sheets in 1 package via [redacted]. I requested a refund for the comforter and an exchange for the 2 sheet sets. I checked [redacted] tracking and someone signed for the package on August 4th. I received the sheet exchange but never received credit for the comforter. I emailed customer service and they said they had no record of receiving the comforter. (Comforter was in the same box as sheets, and they sent me the exchanged sheets so they had to have received the comforter) I have emailed twice and cannot get anyone to take care of this and I have called three times and have been on hold a total of 30 minutes without being connected to any human. I am totally and completely frustrated.Desired Settlement: Just refund the cost plus tax of the comforter. I don't care how its refunded. check, cc credit, whatever. I just want my money back for the comforter I returned!

Business

Response:

Customer purchased Linens on 5/21/14 order M1601481 and 5/23/14 order [redacted]. Customer

stated she sent back both orders in one return.

Resolution: Customer was sent exchange items for order [redacted] on 8/14/14. Customer has been refunded 42.35 (product and tax) 9/17/14 for order [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order July 30, I called immediately after and confirmed the the shipping was incorrect on my email I received(it said July 30), the person I spoke with said it always does that and assured my everything would be fine. Well School started and my daughter did not receive the first package(the welcome package) out of the Ultimate Cheer Package that I ordered. I called the company and was waiting on hole for over 30 minutes and then decided to do an online chat. I was told(and have the printed chat) They have no record of my order. I was very upset that I spent so much time making the personalized cards with pictures and getting it done so far in advance, just to make her first week of school special and no package was coming. She told me to place another order and look for a W in front of the order number. If there is no W then it didn't go through right. So I reluctantly did it all over again at the assurance that it would be express delivered and go out the next day, also that I would receive 10%off , which I had to ask for. I also ask to speak to a manager during this chat. They told me one would call me the following day. Well after contacting them everyday, I have never received a call from a manager. I was promised over and over that one would call me today(the day I called) . The order has yet to get to my daughter, I have heard they lost the package. They took $170 from me with no return on product. This company has failed to deliver a product it promised and they do not care.Desired Settlement: I would like her package delivered immediately(next day) and I would like at this whole package to be comped for my trouble. After all a welcome package coming a month late is a little silly. I have spent way too much time dealing with this and I have 3 kids in that will be in collage I would think this company would care about losing my business.

Business

Response:

Customer purchased a Care Package Plan order [redacted]. Customer never received order and

wanted it cancelled and refunded.

Resolution: Order was cancelled and customer was refunded in whole 170.00 on 9/5/14.

Sincerely,

Review: In March 2014, I received a solicitation letter in the mail with the FIT (Fashion Institute of Technology) school logo and “Office of Residential Life” noted on top promoting Final Exam CARE packages. It appeared to be supported and endorsed by the school so it seem legitimate so I ordered one thinking it was a good idea.

My check was written on April 5, 2014 and cashed on April 18, 2014.

The semester started coming to a close and my daughter had not received her care package. So, I started to reach out to On Campus Marketing to inquire about the status of the package. I called and emailed. I was given a variety of reasons for non-delivery and then eventually, I was told that the package was delivered to the school and that there would be NO REFUND provided. However, my daughter NEVER received the package. She was never notified of a delivery. I was never provided with tracking information or any type of proof of delivery.

Now, this semester has rolled around to mid-terms and I’ve received ANOTHER solicitation letter from this same organization. Of course, I will never trust nor purchase another package from them after my experience. However, the receipt of the letter brought my experience to the forefront and I felt I needed to report it so that other customers will not have the same issue. I reported the issue to the school as well.

I have all the emails saved from May as well as the photocopy of my cashed check, etc. If you need any further information, please let me know. I have also reported them to the school.Desired Settlement: Besides a full refund of $59.88, I believe this company needs to be investigated to see if they are legitimate organization as they are continuing to market to the parents of college students.

Business

Response:

Customer purchased a Care Package on /17/14 order [redacted]. Customer claims her daughter never received the Care Package.Resolution: Customer was issued a full refund in the amount of 59.88.

Review: I received a frame as a gift. My diploma didn't fit into the frame (even though it was ordered through my school).Also, the frame was chipped.

I have called [redacted] NUMEROUS times and talked to three different people to try to get a return label so that I can return the frame and then order the appropriate size. I do not have an order number as the frame was a gift. Here is info to track the order: [redacted] (and/or) [redacted] Address: [redacted] Here is when I made calls:

August 18 @ 3:28pm -total length: 16 minutes (on hold most of that time)

August 29 @ 2:36pm -total length: 30 minutes (on hold most of that time)

September 4 @ 6:53pm -total length: 24 mintues (on hold most of that time)

September 8 @ 11:04am - total length: 2 minutes -I give up

When I called on the 18th, I was told I'd get an e-mail with the return label. When I still didn't have anything by the 29th, I called again. The e-mail was sent to the wrong e-mail address, so we changed it to the correct e-mail address and I was told it would be 24-48 hours before I received it, but likely longer, because they were backed up. (The e-mail address that it was actually sent to didn't receive anything either). On September 4th, I still hadn't received anything, so I called again. The e-mail address in the system had not been updated to the correct one, as I was told it had been when I called previously. I gave the correct e-mail address again, and was put on hold while the person I was talking to went and delivered the order (or something like that) to the correct people. Both times that I called I had the person spell back my e-mail address to me to ensure accuracy, so I know they have the correct one.

_______________________

No one ever replied to my e-mail, or followed up. I mailed the frame back demanding a full refund plus shipping. My mom (who bought the frame) had to dispute the charge with her credit card company to get a refund.Desired Settlement: I have never dealt with such a pathetic company. I spent hours and months trying to get this frame exchanged, because it was sentimental. It was a gift from my parents upon my graduation from law school. The whole thing is very upsetting. My parents specially ordered the frame for me and wrapped it up nicely to surprise me. I can't believe this business continues to operate. I never got refunded for the shipping costs I had to pay to send the frame back, even though I demanded the refund since the company never sent me the appropriate return label. My e-mail that I pasted above is only a glimpse into how hectic this whole thing was. I'd like to get the same frame again (in the correct size, and without a chip), but I don't dare pay for it this time. I'd like one complimentary. I'd like someone to contact me and ask how they can fix this. I realize this will never happen, as no one could help me over the past few months, or even reply to my e-mail. I hope this complaint helps others.

Business

Response:

Customer purchased a Diploma Frame on 3114 order [redacted]. Customer claims the frame was chipped and the diploma did not fit in the frame. Customer wanted to send the frame back for an exchange. Customer was emailed a return label, but the customer never received it. Customer returned the frame wanting a refund and reimbursed for the shipping costs.Resolution: Customer was issued a full refund of 149.79 on 103014. Customer was informed that the shipping costs would be reimbursed if she provided a receipt. Customer was also offered a custom frame that her degree would fit into at a 50% discount. At this time, the customer declined. I informed the customer she could contact me in the future if she changed her mind.

Review: My check cleared Sept 12 - payment of 59.54 to pay for a Halloween & finals week care package for a student at [redacted] The package for Halloween was never delivered and they are now sending materials to purchase a finals package - which has already been purchased.

A complaint email has also been sent to the Student Life Association at [redacted]

There is no contact information to contact these people. I had to find them via Google searches of the Revdex.com. ( other people's complaints)Desired Settlement: Can't fix Halloween miss

Using the Halloween $ care package order -upgrade the Finals Week package AND deliver OR return my money.

Business

Response:

Resolution: Halloween Care Packages were delivered to [redacted] October 21to be distributed by the Residence Hall Association. Student [redacted] received and email at [redacted]. and a voicemail at 7[redacted] on 1027 with the following pick-up information:You have a care package from home!To pick up your gift, please come to:The Commons, Room 159Tuesday, 10/28-Friday 1031 and Monday 11/310am4pm

Review: I ordered one of their value paks of products and an additional sheet set. When the ordered arrived, the additional sheet set, that was paid for, was not in the package. I contacted RHL and was told that they would ship the missing sheet set. After a week and half, I had not received my sheets. I called back and was told they would ship them overnight. Three days later I still do not have my sheets. When I called again it took me 20 mins to speak with someone. I was told that my order had not been released. I asked to speak to a manager or supervisior and no one would come to the phone. My time on the phone was 48 minutes and I still do not have vertification that my order will ship. Their error has put me and my family in a bind, and they did not seemed concerned enough to address this problem and make it right.

I am using these extra sheets to have curtains made for my daughter's room. I have to reschedule the steamstress, and since my daughter is moving in tomorrow, they will not be ready on time.Desired Settlement: I expect to have my order delivered, as well as an apology from the company. I expect them to make this right with me.

Business

Response:

Customer purchased linens on 7/26/14 orde[redacted] Order was missing a sheet set. Customer

called to advise us of missing product. An order was set up no charge to have sheet set sent to

customer. Order was delayed due to not releasing.

Resolution: Customer was sent sheet with express shipping at no charge. Customer was sent a letter of apology.

I ordered four care packages for my daughter at Eastern Michigan University, and she only received two. When I contacted OCM, their response was "According to the information the school sent us, all packages were delivered and made available for pick up at the students residence hall front desk." She checks with the mail delivery location in her complex frequently, so if this were true, she would have received all four packages.

I thought this would be an easy way to get her care packages, and something I would not have to prepare each time. I am very disappointed and would not recommend this service to others.

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Description: Advertising - Direct Mail

Address: 3 Graphics Dr, Ewing, New Jersey, United States, 08628

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