On Campus Marketing

Customer purchased linens on 7/10/order WCustomer was dissatisfied with quality of productsCustomer wanted us to pay for return shippingPer our website and customer’s complaint, customer is responsible for return shippingOn 8/13/we advised customer we would pay for return label but charge a $restocking fee Resolution: Customer returned product and was issued full refund minus restocking feeissuing credit for as a one time courtesy

On Campus Marketing, LLC [redacted] Customer purchased Linens on 7/30/order [redacted] Order was delayed due to backorderCustomer cancelled order and replaced with order [redacted] due to the fact she needed it by 8/13/ Resolution: Customer received order [redacted] 8/9/prior to her son leaving for collegeCustomer has been refunded in full for order [redacted]

Do not use his company's servicesI ordered a finals survival kit thinking it would be delivered during finals weekIt was sent out to be delivered the Friday after Thanksgiving, when no one is at schoolI spoke with a customer service rep who said they would have it sent back and have another sent to arrive on December December came and went, no basketI called OCM againThey said there was no communication from the warehouse that the package was returned however the person handling my case could have easily followed up on the tracking number (as I did) to see that the package had indeed been returned I requested a refundThat was an entire month ago and now when I call no one can help me because the accounting department handles the refunds and customers may not call the accounting department directly Do not waste your time with this companyOther parents I have spoken with have had similar experiencesNot one good review anywhere I am perplexed as to how this company can have an A+ rating with so many I satisfied customersPerhaps I need to fix that rating with a formal complaint

Customer purchased Linens on 7/5/order [redacted] Customer was dissatisfied with quality and wants to returnCustomer would like us to pay return shipping costPer our website (see highlighted): If you have received an item that does not meet your expectations, please retum it to us for exchange or refundIf you are retuning more than box, please make sure each box is labeled with your name, address, order number and a list of items returnedAll returned merchandise must be sent via [redacted] *** or [redacted] InsuredExcept in the case of a defective item, customers are responsible for return shipping costsFor your records, please make note of the *** or [redacted] tracking number for your return package or, if you choose to send your package by post office insured mail, please retain your postage receiptPlease retain these documents until your return is verified as receivedThere is no need to call us for return approval, simply follow the instructions on the back of your packing slip before returning or exchanging products and include this form with your return Resolution: Customer has been informed that upon return a full refund will be issued

Customer purchased linens on 7/26/orde [redacted] Order was missing a sheet set Customer called to advise us of missing productAn order was set up no charge to have sheet set sent to customerOrder was delayed due to not releasing Resolution: Customer was sent sheet with express shipping at no chargeCustomer was sent a letter of apology

Resolution: Halloween Care Packages were delivered to [redacted] October 21to be... distributed by the Residence Hall Association. Student [redacted] received and email at [redacted] . and a voicemail at 7 [redacted] on 1027 with the following pick-up information: You have a care package from home! To pick up your gift, please come to: The Commons, Room 159 Tuesday, 10/28-Friday 1031 and Monday 11/3 10am4pm

This company is unworthy of an A+ scoreIt should not even have a Revdex.com ratingThey have deceptive advertisingPoor quality products- sent damaged and rippedThey will replace items with things not requestedThey do not refund your moneyI have spend countless hours in many hours with so many 'supervisors' that said my refund would be in my account and never cameThis is truly the most dishonest company I have ever come across

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The business has done as it has indicated in their response to the complaint Thank you for making this service available to customers Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Horrible customer servicePurchased the year long care package deliveryMy son never received itThey told me they shipped it to the school and some person by the name of [redacted] " signed for itThis is not my son's nameI cancelled the rest of the orders for the year however they did not refund me for the package he never receivedHis dorm room, address and his name was placed in the orderI contacted the mail office at the school, it was never delivered to themOcm will not refund me for this package that was never received

Customer purchased Linens on 6/12/order ***Customer returned product wanting refund
and reimbursement for shipping
Resolution: Customer received full refund 9/3/Per our website, it is customer’s responsibility for
return shipping costs; however, we will split cost with customer
Reimbursing for shipping

Customer purchased Linens on 5/21/order Mand 5/23/order ***
Customer
stated she sent back both orders in one return
Resolution: Customer was sent exchange items for order *** on 8/14/Customer has been refunded (product and tax) 9/17/for order ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** and find that this resolution is satisfactory to me
Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

My experience with OCM has been excellent
There was a shipping issue, that when I pointed it out was immediately rectified
This is a company that takes customer service very seriously

Customer purchased Linens on 7/12/order ***Customer felt we misrepresented our
thread count sheets to be 100% cottonCustomer does not want to pay for return shipping
Resolution: Sending customer 100% cotton thread count sheets free of chargeAllowing customer to keep thread count sheets so there will be no cost to send them back

I ordered four care packages for my daughter at Eastern Michigan University, and she only received twoWhen I contacted OCM, their response was "According to the information the school sent us, all packages were delivered and made available for pick up at the students residence hall front desk." She checks with the mail delivery location in her complex frequently, so if this were true, she would have received all four packages
I thought this would be an easy way to get her care packages, and something I would not have to prepare each time I am very disappointed and would not recommend this service to others

Revdex.com:
On August 6, I received an email from the company that my
order has been delayed, which means it would now arrive too late for my needsI telephoned the company and canceled the entire orderAs a result, my complaint #*** requesting a refund for $is no longer relevantl was unable to directly update my complaint on the Revdex.com web site, so I was advised to send an email instead
Although the request for the $refund isn't relevant, the company should still be investigated by the Revdex.com for deceptive advertising as outlined in my original complaint so that future consumers do not get any unexpected surprises
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***

Customer purchased two Care Packages from *** on 10/8/order Customer claims
they paid for expedited shipping to arrive by 10/
Resolution: Customer was initially given a 10% credit for the inconvenience I verified with our web and IT team that when the customer placed the order on the website, a ground ship method was chosen for $and the arrival date that was chosen by the customer was 10/not 10/I attempted to speak with the customer on 10/and left a message to call me back so that I could request a copy of the email confirmation that she received to see if there was an error or miscommunicationl have not heard back from the customerBoth Care Packages arrived on 10/as chosen by the customer with *** tracking *** and *** At this time, I see no need for a refundIf the customer would like to discuss this with me further, they may contact me