One Live Media

Hello Mr [redacted] ,I am deeply sorry again for the delay in your orderWe have been informed that the warehouse will start fulfilling orders this week, but we have been delayed due to a warehouse transitionWe have asked that your order is expedited but still will not ship out until the warehouse has fully received your items.I do understand your frustration for the delay that has occurredWe can fully cancel and refund your order if you wish to not wait any furtherHowever, if you do wish to wait, your order will ship out once the warehouse is able to start shipping out all ordersOnce your order does ship, you will receive a shipment confirmation with tracking information for your order.If there is anything more I can do to help with questions about your order, please feel free to contact me through the Revdex.comWe are doing our best to make sure your order does go out.Thank you for your patience and [email protected]

Complaint: [redacted] I am rejecting this response because:I would like to know why I received a refund for this itemAs seen in the attached email transcript, I could not have been more clear in saying that I did not want a refundI wanted both of the items that I had orderedTo my knowledge, "Michael Jackson – Spike Lee BAD Blu-Ray" is only available through your web store which is what brought me to you in the first placeI understand that it is out of stock, so again I ask the question, when will this Blu-Ray be in stock? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I filed a complaint 12-18-, ID [redacted] , explaining how I had order a Motley Crue commemorative ticket frame holder and Motley Crue apron (order # [redacted] ) from this company on Nov 28, and had not received an update as of 12-18-and was unable to get a response to phone calls and emails from the companyMy desired outcome was to have my order canceledMy complaint was handled in an unbelievably timely manner by one of your Dispute Resolution Specialists and a response form the company was emailed to me 12-19-informing me they were investigating the status of my orderIf it had not already been shipped they would process a cancellation immediatelySomeone would be getting back with me soonAt that time I was satisfied with this, and the complaint was closed, however no one got in touch with me and instead only sent me an email 12-20-informing my order had shippedThe order confirmation only showed the apron has shipped and I have yet to hear anything about commemorative ticket frame holderAccording to shipping info it just only began the shipping process as of 12-20-and by my request should have been cancelled as it had not yet shipped as of 12-19-Since it has already gone out I will except the apron but want an answer as soon as possible on the ticket holderIf has not been shipped as of 12-20-I want it CANCELLED and immediate notification of this cancellationI would still like a full refund of $if the full order has not shipped as of 12-20-2014, as I requested the order be cancelledI will not be paying shipping to return the apron that I asked to have cancelled nor will I deal with this company any further in order to arrange a return Regards, [redacted]

This order has shipped on 3/with tracking# [redacted]

Hello [redacted] ,We want to ensure that you have a positive experience shopping with the official Beyonce StoreI sincerely apologize for the inconvenience and concern this may have caused youAs stated in an email sent to you earlier today, You order has been reshipped to youAccording to tracking, the package is scheduled to be delivered to you by end of day tomorrow, 10/6/Please use the below tracking link [redacted] Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you, [redacted]

[redacted] , [redacted] – This customer has been sent a voucher code reimbursement in the amount of $on 4/17/for the returned item, along with our sincere apologies about the delay

This customer's tickets were held at will call, and were never stated at any time that the tickets would be shipping to the customerThe receipt (screenshot attached) that was sent to the customer stated very clearly that the tickets will be held at the venue on the day of the showThe email that the customer refers to that was sent on April 22nd (screenshot attached) details the VIP package that was purchased by the customerThere are points, the first explaining the tickets stating specifically that the tickets will be delivered in the method detailed at the time of purchase which was Will CallThe next points are detailing the merchandise part of the package that states it will be shipped the week of the showNo refunds will be authorized per our ticketing policiesNo refunds or exchanges unless the event was cancelledThe event went on as planned, thus no refunds will be authorized

We have been communicating with this customer, as per the screenshots addedAs we are awaiting an inventory check for the item in question, we have confirmed the weight that was recorded for the shipment by the warehouse matches the weight recorded by Fed Ex when shipping this orderAll items were accounted forHowever, if the customer will file a claim with Fed Ex and send a copy of this claim to [redacted] the email that he has been corresponding with, then we will process the refund for this orderUnfortunately this claim has to be done by the recipient

Hello Mr***,My name is [redacted] with One Live MediaI am sorry for any inconvenience that has occurredI have pulled up all records of the order you have providedYou were refunded $for the two missing t-shirts on 02/I have attached a screenshot of the log from when the funds have left our accountI do hope this helps clear things up regarding your refund.If you have any any additional questions or concerns, please feel free to send us an e-mail[redacted]

***, [redacted] – This customer has been refunded in the full amount of $for the order that was out of stock and not to be restocked on 1/21/

Complaint: [redacted] I am rejecting this response because: I want the product that I ordered! If you sent it to AUSTRALIA, resend me the product to the correct address!! Waiting for it to be sent back from AUSTRALIA is terrible customer service Beyond ridiculous! Regards, [redacted] ***

Hello Miss [redacted] ,My name is [redacted] with One Live MediaI am sorry for the delay that has occurred with your order and any inconvenience that has occurredWe have recently upgraded to a new warehouse for an overall better customer service experienceThe transition has cause some delay in order without a pre-sale itemI have looked into your order and it does seem that your order has not shipped because of a pre-sale itemThe Jeff Gordon Final Ride Axalta Hat is a pre-sale item that is scheduled to ship out in mid-JanuaryThe warehouse is still awaiting for the products to be delivered in order to start fulfilling ordersOnce your order does ship, you will receive a shipping confirmation with tracking information for your order.I am deeply sorry again for both the delay and any confusionIf you wish to cancel your order, I completely understand and will refund your order immediately following the cancellation confirmationIf you wish to wait for your order, you shall be receiving a shipping confirmation fairly soon.Thank you for supporting the Jeff Gordon store.If there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com or [redacted]

Hello Miss ***, My name is [redacted] with One Live MediaI am the contact for all Revdex.com communicationI am deeply sorry to hear that you have experienced any issues with your purchase and with your refundI investigated your purchase order along with all communication that was receivedUpon reviewing your order information in our financial system, it does show that a full refund was processed on 01/19/Please note that all refunds can take up to Business days, which depends on your bank, especially with purchases that incur foreign currencyThe refund was sent back to the card you used in your purchaseThe financial system also shows that a receipt was sent to the following e-mail address: [email protected] the receipt that was sent to this e-mail address, the information containing details of the refund (including: last four digits of your card, card type, the amount refunded, and the order date)I have also provided a screenshot of the receipt for the transaction in this e-mailYou can use this receipt to give to your bankPlease note a refund receipt can only be created once the funds have left our accountIf there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.comThank you for your patience and support, [redacted]

Hello ***,We truly apologize for the inconvenience we have caused youOrder # [redacted] was shipped 12/16/with USPS tracking number is [redacted] Order # [redacted] we are having the warehouse ship this out asapOnce it has shipped you will receive an email with tracking informationPlease let us know if you have any further information

This company is the one of the greatest rip off artist of our timeI ordered a Michael Jackson calendar order number [redacted] on October 17thI wrote to their [redacted] via shopify.com" support with the request "Could you let me know when this item shipped, what the shipping number is, and when could we expect to see it?" to find out how to track my purchaseI never got a responseI called the company at [redacted] , on Monday October 26th and talked to PamelaShe informed me that she would have someone call me backThat never happened eitherI called back this morning and spoke with Pamela again; she told me she would have someone call me backI didn't want to do that and wanted to speak to someoneSo she put me on with Lisa, who is was reported to me to be a managerWhat Lisa explained was a well insulated rip offTheir customer service center only takes (new) ordersThe service area does not take calls at allThe "customer' center has no access to customer data to help track any orders, while to customer service center has no contact with customers at all! I would ask Revdex.com is there anyway we can be on a list either email or regular mail about getting notices of companies that are less than optimal to work withSome sort of warning systemI would subscribe!!

Miss ***, I have attached the file that was uploaded to the previous e-mail but the checkbox was not checked so it was not sent, unfortunatelyI did attempt to reach out to the Revdex.com moments after sending the e-mail to ask to attach the file but were unable to do so until you have respondedI do apologize for the miscommunication that did occur because I did not suggest that you are embellishing or that you are falsifying in any wayThere seems to have been Inside the attachment is a screen shot of the software we use for e-mails sent to [redacted] All e-mails coming through and all sent e-mails sent through this platform cannot be altered in any way

Complaint: [redacted] Revdex.com:I dont know if I should be respondin to one live media's message to me through this text but I will write my message here to send to themI never received your "re shipment" of my itemsThat is why I am making such a big deal out of thisIt's been so long and I have sent so many emails and called so many times that I don't know where the actual confirmation numbers are but I made a complaint about not receiving my items so you said you would cancel the shipment and send a new one? I'm assuming that's the new tracking numberI never received the new itemsI feel you may have confused the shipment with the socks as that was the shipped item that yes, I had receivedI still have not received my missing items from the bundle -poster, stickers ( I received defective ones and you guys said you were shipping new ones) also the cdYou claim to have called and emailed me yet you called ONE time and left a voicemail which I shortly after returned and was never contacted againI also had sent 10-emails to you at a time because you would not respond to meI have never received such terrible service from someone and trust me, you have a terrible reputation in the Bassnectar communityAll I ask is for my items to be shipped to me and I will never order from you again Regards, [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Another day, still no response from them I wish I could file a second complaint due to the fact they they only respond via Revdex.com complaints It can't be that hard to check the warehouse, and reply to a customer You either have the product, or you don't Now we're one day closer to the concert (that I spent a fortune on for tickets) and still no Motley Shirts Both shirts we ordered show as IN-STOCK on your website, so why the slow response? Why still no product? If nothing else, at this point, wouldn't you overnight the product with a HUGE apology to retain a customer and resolve a complaint? Regards, [redacted] ***

[redacted] This order has been disputed and the full amount was refunded to the customer on 4/13/

This person ordered an [redacted] item on December ***The order was processed and shipped out on the ***I just checked the [redacted] tracking ( [redacted] ) and it was expected to be delivered by Monday, December ***Unfortunately, the actual delivery date was December [redacted] due to a [redacted] issue/delay Attached is the tracking info for reference We are always willing to offer anyone a refund upon return of the merchandise, and our customer support team has reached back out to this customer to see if they would like to return the item for a full refund [redacted]