One Live Media

Hello Theresa, We apologize for the inconvenience we have caused youYou were refunded on 12/18/refund receipt is below.Amount: [redacted] USDRefunded [redacted] Fee:$Date:2014/12/01:47:26Status:RefundedDescription:Order # [redacted] CardOrigin:United States CVC Check:PassedID:card_ [redacted] $USD— ch_1555lC27Fmu7628FXRjCnAvv Refunded Payment DetailsUpdate Description Amount: $USD Refunded: $188.70Fee: $ Date: 2014/12/01:47:Status: Refunded Description: Order # Card Origin: United States CVC Check: Passed ID: card_1555l327Fmu7628FTBp1F1KName: Theresa M Serna Number: [redacted] Fingerprint: oXXK7149c5ufZ2Ww Expires: / Type: Visa debit card $USD— ch_1555lC27Fmu7628FXRjCnAvv Refunded Payment DetailsUpdate Description Amount: $USD Refunded: $188.70Fee: $ Date: 2014/12/01:47:Status: Refunded Description: Order # Card Origin: United States CVC Check: Passed ID: card_1555l327Fmu7628FTBp1F1KName: Theresa M Serna Number: [redacted] Fingerprint: oXXK7149c5ufZ2Ww Expires: / Type: Visa debit card $USD— ch_1555lC27Fmu7628FXRjCnAvv Refunded Payment DetailsUpdate Description Amount: $USD Refunded: $188.70Fee: $ Date: 2014/12/01:47:Status: Refunded Description: Order # Card Origin: United States CVC Check: Passed ID: card_1555l327Fmu7628FTBp1F1KName: Theresa M Serna Number: [redacted] Fingerprint: oXXK7149c5ufZ2Ww Expires: / Type: Visa debit card $USD— ch_1555lC27Fmu7628FXRjCnAvv Refunded Payment DetailsUpdate Description Amount: $USD Refunded: $188.70Fee: $ Date: 2014/12/01:47:Status: Refunded Description: Order # Card Origin: United States CVC Check: Passed ID: card_1555l327Fmu7628FTBp1F1KName: Theresa M Serna Number: [redacted] Fingerprint: oXXK7149c5ufZ2Ww Expires: / Type: Visa debit card

Hello Bob, My name is [redacted] with One Live Media's Advanced Customer Support TeamI am deeply sorry for the delay that occurred with your orderUnfortunately, we no longer have Live Phone Support all lines from the Call Center are not directed to our voicemail which is checked multiple times a dayI am happy to inform you that your order did ship on 02/05/The following is the tracking information pertaining to your order: Tracking #: [redacted] Carrier: DHL Express *** [redacted] I once again deeply apologize for the delay that has occurred due to our massive warehouse transitionIf there is anything more we can do to help with questions or concerns, please feel free to contact us through the Revdex.com or e-mailThank you for your patience and support, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me At the end of the day, it was deceptive that they advertised something that they were not providing to customers Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have called and emailed the company to have the ticket transferred to another person since I can't get a refund I have been told in both the email and by the person I talked to that I would be receiving a call I am still waiting for that call I would like to transfer the ticket to [redacted] , so can pick them up at will-call I also asked that I receive verification of this transfer He is coming from Idaho to attend the show I will be out of town during the concert and would like to have this settled so there is no confusion when he goes to pick up the tickets at will-call Regards, [redacted]

This customer is correct, in that this order was not shipped in the way that was paid forThis is due to a technical error that changed the shipping methodHowever according to the tracking information this order will deliver on Monday the 27thIf the customer would like a full refund the package would need to be returned to senderThe customer was refunded today for for the shipping charges because this order was obviously not shipped in the manner paid for by the customer

I have included a return label in this response for this customer to return the order for a refund so that they do not incur any further shipping chargesWe apologize for the delays and lack of response

Hello ***, We sincerely apologize for any concern or inconvenience this situation may have caused youI also wanted to apologize for the lack of response to your emailsHowever, we did not receive any emails from you regarding your order as we do not handle the customer support for this storeAfter speaking with the support team at Company X Merch, who handles the customer support, I found that your package has already been shipped to youPlease use the below tracking link for your orderTracking Link: [redacted] For any further assistance regarding your order, please reach out to [redacted] Thank you for your support and allowing us to make this right for you,

Hello [redacted] ,My name is [redacted] with One Live Media's Advanced Customer Support TeamI am deeply sorry for the delay that has occurred with your order and with our responseI have looked through our system to find all communication with youIt does seem that another Agent has informed you that your order has shipped.The following information is the tracking information pertaining to your order:Tracking #: [redacted] Carrier: DHL eCommerURL: [redacted] If there is anything more I can do to help with questions or concerns please feel free to contact me through the Revdex.com or e-mail.Thank you for your patience and support, [redacted]

Hello Mr [redacted] , We do apologize for the frustration that has occurred with your order along with the initial delay in responseThe item you have ordered was an Out of Stock item that had been reported to us from the representative that handles Iron Maiden ordersAs stated in a previous correspondence on 11/09, a refund has already been processed for the error that has occurred and the funds are no longer in our account therefore we cannot send an alternative item in lieu of the out of stock itemWe do hope that you will continue to purchase merchandise of off The Iron Maiden Online StoreIf there is anything more that we can do to address questions or concerns, please feel free to contact us at [redacted] or leave a voicemail @ [redacted]

This order was shipped on July 16th, using USPS tracking # [redacted] Per the tracking information this order was delivered on July 22ndWe also have no record of a dispute being filed on behalf of the customer for the charge to their bank

[redacted] – This particular item had a high volume ordered and as such had a longer than expected delivery timeThis package appears as delivered on 01/08/per the UPS website tracking

***, [redacted] – We have reached out to this customer as we had not yet received their sizing information for the merchandise, and we have gotten this resolved per a phone callWe have sent their merch package out on 4/17/15, and the tracking is [redacted]

Complaint: [redacted] This is really more of a question than a rejection.This is in response to [redacted] I want to know which item happens to be out of stockAnd when will it be available as I really just want my orderSo I am waiting to hear back from you on what is back ordered before I pick cancel or short shipThank you***

[redacted] – This order has been received on December 23, per the tracking on the USPS website

Hello ***, My name is [redacted] with One Live Media, and I sincerely apologize for any concern this may have caused youWe spoke recently, over the phone regarding your Jeff Gordon orderI wanted to ensure that you have a positive experience shopping with the official Jeff Gordon Store.Per our call on 3/22/2016, we will be shipping you the Jeff Gordon Axalta Rainbow Store Exclusive Finish 1:Diecast in place of the Jeff Gordon Axalata Homestead Liquid Color 1:DiecastYour order number for your replacement is JG-5123129-4700019468, please allow up to business days for the new order to process until it is shipped.In addition to the the replacement item, we have issued you a 10% off discount voucher for a future one time use in the Jeff Gordon StoreThe voucher is valid for year, ending March 22nd, Voucher: [redacted] Once again, we apologize for any inconvenience this may have causedWe truly appreciate your support and patience in allowing us to work with you to resolve thisWe hope for an opportunity to better serve you in the futurePlease don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail[redacted]

This order appears to have been disputed and the amount of $returned to the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] no one from the business has ever informed me of said refund, I will follow up with my credit card companyHad they notified me, I would not be in contact with Revdex.com Regards, [redacted]

Hello Miss ***, My name is [redacted] with One Live MediaI am sorry for the delay that did occur with your orderI did attempt to expedite your order but there was a bigger issue that came up with the decal that extended over several daysI have informed every agent that you have spoken to about your situation because I worked with your case at one point which made it an escalated issueI did inform [redacted] to refund your original order but to keep the decal in your order.Your decal will ship out as soon as it is able toI also contacted the Account Manager for the Jeff Gordon store about your Christmas gift for your son and they did approve the shipping refund on your second orderI have processed a refund for your second order for the shipping amount, please allow up to Business days for the credit to be reflected onto your accountUnfortunately, there is still a delay on many Jeff Gordon itemsWe do expect orders to start shipping next weekIf there is anything more we can do to help with questions or concerns, please feel free to contact usThank you for supporting Jeff Gordon and his Legendary Career [redacted]

[redacted] This order has been received on 12/23/per the tracking information on the UPS website

Hello, We sincerely apologize for your experience with us we have refunded you the full amount that you have paid the $The refund receipt is below Amount:$USDRefunded:$44.65Fee:$Date:2014/10/02:26:42Status:RefundedDescription:O...⇄ # [redacted] Card DetailsOrigin:United States CVC Check:PassedID:card_ [redacted] Name: [redacted] Number: [redacted] ***Fingerprint: [redacted] Expires: [redacted] ***Type:Visa credit card