One Live Media

Hello Mr [redacted] , We do apologize for the frustration that has occurred with your order along with the initial delay in responseThe item you have ordered was an Out of Stock item that had been reported to us from the representative that handles Iron Maiden ordersAs stated in a previous correspondence on 11/09, a refund has already been processed for the error that has occurred and the funds are no longer in our account therefore we cannot send an alternative item in lieu of the out of stock itemWe do hope that you will continue to purchase merchandise of off The Iron Maiden Online Store If there is anything more that we can do to address questions or concerns, please feel free to contact us at [redacted] or leave a voicemail @ [redacted]

Hello Miss [redacted] ,My name is [redacted] with One Live Media's Advanced Customer Service teamI am deeply sorry for any frustration or inconvenience that has occurred with your orderUnfortunately, the item you ordered went out of stock.When stores have increased traffic (like the Black Friday Sales), customer's carts are filled with many of the same productsHowever, the inventory is only changed when a customer completes a purchase therefore it is possible that customer are able to purchase the same item at the same time even though there is only one item in stock.Your order was cancelled and refunded on 12/21/@ 11:amYou were e-mailed a credit notification once the refund had been processed by one of our Customer Service AgentsIt can take up to Business days for the credit to be reflected onto your account, which is mostly dependent on your bank or credit card company.If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for shopping at the Anthrax store[redacted]

Complaint: [redacted] I am rejecting this response because: This bussiness did not return my money on its ownNor have they contacted me in any way to let me know what was going on with the order place months ago nowThe only way we received our money back was by filing a fraud complaint with the bankWhen they didn't respond to my bank our money was refunded BY THE BANKMore then a dozen attempts were made to the company to find out what was happening and to receive a refund and each time they would only "take a message" Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: one live media has not fulfilled my original order placed in November - of items out of stock is not an acceptable solution Their 20% discount on the other items is nice, but does not resolve these issues: I still haven't received the items I ordered in November (for Christmas presents) The customer mistreat I received from [redacted] , including cancelling my order without my permission & then asking me to resubmit an altered order A manager never contacted me about my order, even though I requested management response on occasions They still haven't provided a shipment/delivery date for all products Regards, [redacted] ***

Customer has been refunded on 2/17/in full for the amount of $30.48, and has been notified per a Credit Memo sent via email

Hello ***,We truly apologize for the inconvenience we have caused youWe are having the warehouse ship your order out asapPlease let us know if you have any questionsThank you so much for your patience with us

Complaint: [redacted] I am rejecting this response because: You have already charged my credit card and I have not received my goods.It had been days since my order was placed and days since your took paymentI will resolve this complaint once I receive my itemsAlso, according to your customer service agents, you are so far behind for the holidays so why do I think that I will get this? Also, I have received any sort of order update which should include my tracking numberI don't believe your company will do as it saysI have filed requests for contact from your company and have received one response but when I inquired about the processing time, I never heard backClearly your company has a problem as seen by the complaints on social media and reviews websitesI wish I would have seen those before I ordered from your companyAlso, you need to provide adequate customer serviceIf someone had put in several requests and not received a response , their call should be escalated to someone they can talk toI can't believe that a company who provides goods doesn't have a person on call for more in depth situationsAgain, I will accept this response once I physically have my order Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: these people are liers you can contact my bank I have not received a penny from these people as far as any refund goes Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer has been refundedPer their request

Complaint: [redacted] I am rejecting this response because: The whole point of buying it was to get a copy of the show that I went to- and my children's first concert Daughtry himself onstage said if you bought the wristband you would get a copy of the show we were at Seeing that is not the case at all, I will request a refund Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Yes please. Those are the sizes. Regards, [redacted]

I ordered item for Christmas on Dec 10thOn Dec 18, they email telling me about a shipping delayOn Dec (after Christmas) they finally shipUPS make delivery attempts on Jan 8,& Then they ship back to One Live Media ( I never get a chance to pick it up at UPS (shipping back right away is the sellers choice)I make multiple calls, their customer service is nothing more than an answering serviceEventually they will forward you to their ADVANCED customer serviceThis is VOICEMAIL!!!!They finally contacted me after I filed a dispute with PaypalTheir email said they would reshipIT DIDN"T HAPPENTHen I escalated it to a claimNow that I threaten to take back my money they call to try to settleIt's been months since I placed my order and I'm waiting for my money backI will NEVER buy ANYTHING that uses One Live Media

The customer has been refund 50% of the cost of the item plus the shipping cost amounting to Typically the refund takes up to hours to reflect on the account but can take up days to process at the longest

Complaint: [redacted] I am rejecting this response because:It has already been over two months since I became a fan club member and, to date, I have received nothing of valueThere is absolutely no reason why I shouldn't have gotten my poster by nowThis company operates on lies and I am extremely angry that they are responsible for maintaining the Who's fan clubThe whole thing is a costly sham and I regret being taken in again by them Regards, [redacted]

[redacted] , [redacted] – This order has been received on 12/19/per the tracking on the UPS website

Hello Mr***,My name is [redacted] with One Live MediaI am deeply sorry for the inconvenience you have experienced with both your order and our customer servicePlease note that we have been making some changes internally regarding a faster response time and now having calls come directly to us These new changes included new customer service representatives to help grow the team.It does seem that one of the newer representative closed on your caller ticket that was created for you from our voicemail without going through the proper procedures of helping customersUnfortunately, human error seems to be the cause of this lack of follow up from our Customer Service team but note that proper procedures are in place so these issues do not happenOne Live Media is going into the right direction to better ourselves to help customer more efficiently.Finally, I have checked the tracking information for your order and it does seem that it cannot be delivered to the address you have provided in your purchaseThe shipping address we have on file is: [redacted] I can still ask the warehouse to reship to this address but this will not guarantee the same issue will occurIf there is an alternate address that can be provided or any changes to the address that was provided, it will have a greater chance to be delivered.I am sorry again for the any frustration that you have experiencedIf there is anything more I can do to help with questions or concerns, please contact me[redacted]

Hello [redacted] , I completely understand everything that has happened with your order, unfortunately, from the beginningI am Agent [redacted] and [redacted] whom have been communicating with youover your order for the past weekFirst off, your order has shipped even though I had asked the warehouse to expedite your order immediately Monday which, to my dismay, did not occurThe following information is the tracking information pertaining to your order: Tracking #: [redacted] Carrier: FedEx *** [redacted] At first there was an item out of stock that was delivered shortly before you received a shipment confirmation with no tracking informationBecause of the shipment glitch, the order had to be edited and manually pushed over which due to coding issues, took some timeYour order was finally pushed over 10/which, unfortunately, was right before the weekend and the warehouse located in Ontario, CA does not fulfill order on weekendsWe do truly apologize for the inconvenience that has been caused with your orderIf there is anything more we can do to address your questions or concerns, please feel free to contact us at [email protected]

Revdex.com: Thank you for all your help I have received my item and a refund for the overnight shipping of $ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hello [redacted] , id="docs-internal-guid-59edac38-0548-c635-5afa-d966298b8a0c">We sincerely apologize for any inconvenience this may have caused youIt is important to us that you are served properlyWe want to ensure that you have a positive experience shopping with the official Jeff Gordon Store I have processed a refund for the cost of the expedited shipping that should have been applied to your orderYou’ll receive a credit memo via email with the details of the refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on your bank or credit company or PaypalUnfortunately, we are not able to reimburse funds we do not have, so we would not be able to refund the cost of the shipping used to return the items to us Due to the inconvenience you have experienced, we have issued you a $discount voucher for a one time use on a future orderThe discount is valid for one year ending, Sept7th, Discount Voucher: [redacted] Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you - [redacted]