One Live Media

The order was shipped via FedEX the tracking number [redacted] the order is on the truck for delivery todayHere is the link to the tracking information: https://www.fedex.com/apps/fedextrack/?tracknumbers= [redacted]

Hello ***, I apologize for any misunderstandingTracking numbers can sometimes take up to hours to be updatedThe tracking number now shows in route to youI provided the tracking link once more for you below( [redacted] ) I also processed a full shipping refund back to your payment methodYou’ll receive a credit memo via email with the details of the refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.Thank you for your support.- [redacted]

We have reached out to the customer over the phone on 8/explaining that his tickets will indeed be at Will Call on the day of the eventThe reason why he hasn't been able to confirm with the venue as of yet, is because the list of tickets being held at will is not sent until the sales for that specific show are closedThis did not happen until a few days ago, this list won't be processed for another couple daysThe customer will need to confirm with the Box Office Manager because other box office employees wont have access to that information until at least an hour before the event

***, [redacted] – This order appears as delivered to the customer on 1/9/per the tracking on the UPS website

[redacted] , [redacted] – This customer has been refunded for the item not received in the amount of $on 2/4/15, and the rest of the order appears to have been received on 1/28/per the tracking information on the USPS website

The refund was processed on 7/it usually take hours for the refund to reflect on the account, but can take up to days as the screen shot in the initial response statesYou have the full assurance of the company that if this order is returned the remainder of the order will be refundedGiving you a full refund

No response from customer service All you get when you call is an answering machine and never get any type of responseQuestioning possible fraudulent charge on my credit card and can not speak to anyone!!!!!!!

[redacted] – This order appears as delivered on 12/24/per the tracking on the UPS website

The resolution that has been offered to this customer is the same resolution that has been offered and followed by all other customers who are dealing with the same situation regarding their orderThe customer was sent an email stating a refund would be processed, this email was in error, the customer will not be refunded for the missing printThe customer will be reshipped the correct print the customer orderedThat communication, including an email with the correct information is attached in a screen shotThis customer has been sent a return mailer for the incorrect poster so as not to incur any further shipping chargesThe return mailer is attached as wellBelow is the communication between us and the customer Via paypal disputesFrom Buyer - [redacted] ***7/23/15:PDTI received the wrong poster and the wrong poster arrived damaged.From Seller - Music One Live7/25/22:PDTHello [redacted] ,You should have received an email explaining this situationHave you not received your return mailer yet to send back the incorrect print and receive the correct print?From Buyer - [redacted] ***7/26/04:PDTNo I have not, what is the tracking numberFrom Seller - Music One Live7/26/08:PDTThe return mailer and email would have been emailed to [email protected] was a technical error that caused the train poster to be replaced by the China Cat poster when information was sent through the system to the warehouse to shipI will send a return mailer to the email above, and once the incorrect posters is received a new order will be submitted for the correct train poster to be shipped.From Buyer - [redacted] ***7/26/14:PDTIn your e-mail you say you will give me a refund and here you say you will ship the correct printCan you be more clear on which one it is? I want the correct print shipped to meFrom Buyer - [redacted] ***7/26/15:PDTCan you also give me the tracking number for the train print you are sendingFrom Seller - Music One Live7/27/08:PDTYou will receive a return mailer for the incorrect print received, and once the the incorrect print is sent back and received a new order will be submitted for the correct poster and shipped as soon as possible

[redacted] – Order [redacted] was received on 1/17/Order [redacted] was refunded in the full amount of $per the customer’s request

Hello ***, My name is [redacted] from One Live MediaI sincerely apologize for any concern or inconvenience this situation may have caused youIt is very important to us that you are served properly.The transition to our new fulfillment center caused a few unexpected delays, however this is no excuse for any inconvenience you have experiencedI wanted to let you know that your order has been fully processed and should be shipping by the end of business tomorrowAs soon as your package is shipped, you will receive an email with tracking information for your orderOnce again, I apologize for any inconvenienceThank you for your support and giving us the opportunity to make this right for you.Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail[redacted]

[redacted] , [redacted] – This customer has been refunded in the full amount of $on Dec 29, for order # [redacted] They have also been refunded $for the amount of shipping on Dec 29, for order # due to the order not arriving in a timely manner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10767458, and find that this resolution is satisfactory to meHowever, I would appreciate keeping this case open until I have received the actual refund in my account Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I don't appreciate [redacted] implying that I have embellished or falsified my complaint in any way. "Everything does match up except for the second to last response you sent us. Please keep in mind that every e-mail is recorded and cannot be altered in any way. I have attached a screen shot of the missing response that you sent us, and although you did give a response, it was intangible mostly." I did not alter any e-mails, sent to you or received from you. However, [redacted] 's cancellation e-mail did not include my e-mail sent earlier in the day: I STILL WANT MY ORDER FULFILLED! Once again, the 3rd time !!! I am requesting a MANAGER contact me to discuss the handling of my order. [redacted] , if you are "titled" a manager, then I want YOUR MANAGER to contact me. My next step is to contact the RevDex.com and YOUR COMPANY'S headquarters. As you can see, I am not going away until this is resolved. Do you treat all of your customers with such disregard, or am I just the lucky one? This issue needs to be resolved to my satisfaction. So far you have NOT assisted me in this endeavor. [redacted] Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I hope the business will contact me when more information about my order isavailable. Regards, [redacted]

We do apologize for the issue on this order, it does appear that this order was overlooked in the warehouse We have placed an expedite on this order so that it will go out today and apologize for the oversight with our warehouse

Hello ***,My name is [redacted] with One Live Media's Revdex.com TeamI am deeply sorry for the delay that did occur with your orderUnfortunately, your order was caught with an end of inventory audit at warehouse holding Motley Crue MerchandiseLuckily, the audit was over by the 15th and all orders were able to ship out as normalI did go over the e-mails that were sent to you and it does show that you were refunded $for the Overnight Shipping Method you paid for on 01/11.Unfortunately, you opened a Charge Back with your bank on 01/as "Product Not Received" which caused your entire order to be refunded in fullOnce your order moved from "Paid" to "UnPaid" due to the Charge Back, your order could not ship out because of the Payment Status.I have attached two files, one for the communication and one for the transaction details involved in your refund and Charge BackI do wish I can do more with your refund but your payment was refunded in full by your bank and not usIf you do have any more questions or concerns about your refund, you will need to contact your bank.If there is anything more I can do to help with questions or concerns, please feel free to contact me.Thank you for patience and support,- [redacted]

Hello [redacted] , My name is [redacted] with One Live Media’s Advanced Customer SupportI greatly apologize for any inconvenience we may have causedIt is very important to us that you are served properlyWe are attempting to deal with some communication errors on our endHowever, this does not forgive the poor customer service experience that you have enduredWe are currently looking to make improvements in our system.I apologize for the missing Diecast in your orderAs stated in an email sent to you on 3/16/2016, We processed a refund for the cost of the Jeff Gordon Axalta Rainbow 1:Diecast item in your order in the amount of $because this item is out of stock, and will not be re-ordered You’ll receive a credit memo via email with the details of the refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.We will be checking voicemails every dayUnfortunately, we cannot accept all phone calls at this time due to the high call volume we experienceWe are currently attempting to revamp our team to allow phone calls in the near future.Once again, I apologize for any concern or inconvenience, and I truly hope for an opportunity to better serve you in the futurePlease don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail[redacted]

Hello ***, My name is [redacted] from One Live MediaI greatly apologize for any concern or inconvenience this situation may have caused youI want to ensure that you have a positive experience shopping with the official Jeff Gordon StoreWe are attempting to deal with some communication errors on our endHowever, this does not forgive the poor customer service experience that you have enduredYour order experienced a technical glitch that disabled it from moving over to the warehouses’ order systemWe have since been able to resolve this glitch and ship your orderWe included the tracking information belowPlease be aware that your order has been shipped in two different packages with two separate tracking numbersThe Jeff Gordon Exclusive Car Hoodie and the Jeff Gordon Axalta Rainbow Round Decal were shipped using the following shipping information- Tracking Number: [redacted] Carrier: DHL eCommerce Tracking Link: http://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] The remainder of your order, the Jeff Gordon Speed Limit Sign, was shipped using the following shipping information- Tracking Number: [redacted] Carrier: DHL eCommercehttp://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] Once again, we sincerely apologize for any inconvenience and greatly appreciate your patience in allowing us to resolve this for youPlease don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail[redacted]

Hello Miss [redacted] ,I have attempted to look for the e-mail you have sent to [redacted] but cannot find the e-mail about the tracking number being invalidI do apologize for the confusion because the order was shipped out via DHLbut it was transferred to USPS to deliver at the last leg of the journeyWhen the tracking number pulls up in USPS, it does say that it has departed the Shipping Partner facility [DHL]Please keep note that shipping centers were closed for the holidaysYour order is on the way