One Live Media

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
And tickets were received yesterday! Thank you!
Regards,
*** ***

The following information is the tracking information pertaining to the exchange you desire for the correct sized merchandise: Tracking #: *** Carrier: FedEx URL: ***

Hello Miss ***,My name is *** with One Live MediaI am the contact for all Revdex.com communicationI am deeply sorry to hear that you have experienced any issues with your purchase and with your refundI investigated your purchase order along with all communication that was received.Upon reviewing
your order information in our financial system, it does show that a full refund was processed on 01/19/Please note that all refunds can take up to Business days, which depends on your bank, especially with purchases that incur foreign currencyThe refund was sent back to the card you used in your purchase.The financial system also shows that a receipt was sent to the following e-mail address: [email protected] the receipt that was sent to this e-mail address, the information containing details of the refund (including: last four digits of your card, card type, the amount refunded, and the order date)I have also provided a screenshot of the receipt for the transaction in this e-mail.You can use this receipt to give to your bankPlease note a refund receipt can only be created once the funds have left our accountIf there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.com.Thank you for your patience and support,***

Complaint: ***
I am rejecting this response because:
I received an email stating they shipped my item vis DHL and the confirmation number is the ***
When I check the status on DHL it comes back as an invalid # I sent the a response back asking the to verify the #is correct but have not heard from them Regards,
*** ***

Hello ***,
I do apologize deeply for the delay that seems to have occurred with receiving your refundUnfortunately, as we have mentioned and presented to you, there was a Charge Back for your payment that was sent by your bank per your requestYour bank withdrew the funds from our account back on January 13thWe accepted to dispute due to your order not being shipped outWe have not had access to your payment since January 13th when the refund was processed in full by your bankI really do wish we can help out more but there is nothing else we can do at this pointWhen the charge back was initiated, your bank would have noted that payment in their systemAt this time, your bank will have more information about your refund as to the current statusI do apologize again for any continued frustrationIf there is anything more I can do to help with questions or concerns, please feel free to contact us through the Revdex.com or through e-mail-***

Complaint: ***
I am rejecting this response because: ?my acct says withdrawal from one live
Regards,
*** ***

Complaint* ***
I am
rejecting this response at this time because:I have had the same response via phone from low level representatives and all merchandise has not been received, nor has management contacted me on this issue. Thankfully, I received the signed guitar by UPS 12/19/2014, I never received a tracking number nor knew it was even shipped, so this was a pleasant surpriseWhile I am happy this arrived undamaged , the box was opened and slightly damagedI understand the box needed to be opened so the guitar could be signed, It should have at least been taped closed or sealed in some manner prior to shipping. I inspected the item and it is in good conditionHowever, I suggest you may wish to have a final qc before shipping to prevent any future customers from receiving damaged goods. I still have not received the following items that are part of the World On Fire Super Deluxe Bundle: - inch x 19 inch album art poster also personally signed by Slash- CD and 180g Vinyl copy of the World On Fire Album - Snowblind Tour t-shirt in size Medium - Slash webstore exclusive pint glass.While I understand that this is the holiday season and items are taking a long time to ship, the items listed above that have still not been received were supposed to be shipped within 1-business days of order placement on October 17th 2014, which is long before the holiday season. I would like the business to please send the items and contact me. This entire process could have been avoided if the business would have acknowledged the issue at hand and responded in some form with any valid information instead of ignoring the customer after multiple tickets were openedI will happily accept any resolution after the items have been confirmed as shipped with a valid tracking number, with a final acceptance upon receipt of goods. I would like the complaint to remain open until that time as I feel I will be ignored again if the issue is not visible to the Revdex.comThank you
Regards,*** ***

On 2/27/15, customer has been refunded in full amount of $

Complaint: ***
I am rejecting this response because: Order number *** was returned to the address provided and I have yet to receive a returnThe return was sent via 2-day shipping on 7-and I have yet to receive my money backThis is my second Revdex.com complaint because the first was the fact that I didn't receive this package on timeI want my money back and nothing to do with this company every again!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe package was received on Thursday,2/Thank you for your assistance.
Regards,
*** ***

Unfortunately, due to a high volume of orders placed this holiday season, we are experiencing delays in processing timeWe are investigating the status of your order, and if it has not been shipped we will process a cancellation immediately. Someone will be getting back with you soon
regarding your status

One Live Media puts on the best concert experiences and eventsThey provide quick, fast and efficient customer service to ensure that every concert goer and fan enjoys a memorable experience with their favorite artist

Hello ***,My name is *** with One Live Media's Advanced Customer Service teamI am deeply sorry for the great delay that occurred with our responseI have reached out to the Agent Porter to ask more information relating to the communication.I did look up your order in our system and have
placed a manual order for the missing item in your orderOnce the order does ship, I will e-mail you with the tracking information for your orderIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support.***

Complaint: ***
I am rejecting this response because:
I am still left with the same result
Regards,
*** ***

Very professional, a pleasure to do business withNo problems whatsoever

We have refunded the customer for the shipping that was paid, since the package was not shipped 2-dayThe screenshot above is the receipt for this refundTypically the refunds reflect on the account with in hours but can take up to days to process

Complaint: ***
I am rejecting this response because:
This action does not make my personal data saferThe lack of a reasonable handling of my data in the beginning, makes me worry about further security problems at your organizationHow can I trust you to hold my order history?
Regards,
*** ***

Hello Mr***,
rgb(255, 255, 255);">My name is *** with One Live MediaI am deeply sorry for the delay that has occurred with your orderUnfortunately, all orders were placed on hold during the last part of the transition to accommodate for orders that could not be fulfilled previously due to no inventory.We have escalated your order to be expedited to youOnce your order does ship, you will receive a shipping confirmation with tracking information for your orderIf there is anything more we can do, please feel free to contact us.***

Complaint: ***
I am rejecting this response because:
Hello As of right now since my last response from the company on the 18th of January I have not heard anything about my order being shipped or the status of it. I did not accept or reject the last response because I wanted to give them time. This response of the warehouse transition has been going on for months. At this point if my supplies do not ship by next Friday (Feb 2016) then I will just take my money back. I'm tired and done with dealing with an order for over three months. *** *** Sent from my iPad
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***