One Live Media

Hello Mr***,
I do apologize again for the customer service you have experienced but please note in yesterday's e-mail I did say I have already placed an manual order to be shipped overnight to youWhen I did create the manual order, there was an order confirmation sent to your e-mail for order #***Once your order does ship, you will be e-mailed tracking information for your replacement orderIf there is anything more I can do to help with questions or concerns, please feel free to contact me***

Hello ***,">My name is *** with One Live Media's Revdex.com TeamI am deeply sorry for the delay that did occur with your orderUnfortunately, your order was caught with an end of inventory audit at warehouse holding Motley Crue MerchandiseLuckily, the audit was over by the 15th and all orders were able to ship out as normalI did go over the e-mails that were sent to you and it does show that you were refunded $for the Overnight Shipping Method you paid for on 01/Unfortunately, you opened a Charge Back with your bank on 01/as "Product Not Received" which caused your entire order to be refunded in fullOnce your order moved from "Paid" to "UnPaid" due to the Charge Back, your order could not ship out because of the Payment StatusI have attached two files, one for the communication and one for the transaction details involved in your refund and Charge BackI do wish I can do more with your refund but your payment was refunded in full by your bank and not usIf you do have any more questions or concerns about your refund, you will need to contact your bankIf there is anything more I can do to help with questions or concerns, please feel free to contact meThank you for patience and support,
-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This is one of several *** Motley Crue shows that we sold on our system in US Dollars, per the transaction page. When tickets are purchased in USD, but the customer is from ***, their bank will automatically charge them the equivalent exchange rate for that USD
price

Hello Miss ***,My name is *** with One Live MediaI am sorry for the delay that did occur with your orderI did attempt to expedite your order but there was a bigger issue that came up with the decal that extended over several daysI have informed every agent that you have spoken to about your
situation because I worked with your case at one point which made it an escalated issue.I did inform *** to refund your original order but to keep the decal in your order.Your decal will ship out as soon as it is able toI also contacted the Account Manager for the Jeff Gordon store about your Christmas gift for your son and they did approve the shipping refund on your second orderI have processed a refund for your second order for the shipping amount, please allow up to Business days for the credit to be reflected onto your account.Unfortunately, there is still a delay on many Jeff Gordon itemsWe do expect orders to start shipping next weekIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for supporting Jeff Gordon and his Legendary Career.***

Hello">***,
I sincerely apologize for any inconvenience this may have caused youI also apologize for the delay in getting any necessary information to you
According to an email thread on 12/14/2016, a customer support agent reached out with the below message-
“Our Ticketing team has informed me that the Meet & Greet will begin at 8pmYour entry wristbands and instructions will be at the door at the venuePlease arrive minutes early and be sure to bring a picture ID in order to pick up the entry wristband.”
We hope you enjoyed the event
If you have any other questions, please feel free to contact usOnce again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you,
-***

Hello ***,
id="docs-internal-guid-35a9e321-be85-5d0e-7b5b-0ca2aa497220">As we discussed in a previous email thread, the refund was processed on 10/5/In some cases, depending on the bank or credit card company, funds can take up to business days to fully processYou mentioned you received the refund on
10/11/
Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mailThank you for your support and allowing us to make this right for you,
-***

Complaint: ***
day return policy? It took me days to get your people to send me the return mailing label Take a closer look at your records This pathetic attempt to lay this at my feet is pathetic I asked multiple times for this to be sent to me
Then after I received it and mail it it, it took me almost three weeks, and filing a complaint with the Revdex.com to get my shirts sent back to me Now you are blaming me! I was lied to multiple times by this company This company is also NOT posting all the one star reviews on their products Deceiving future customersBlaming me for the companies failures will not be accepted I will also add that not one person has offered a shred of compensation for all this Not that I want any, but it would have shown some good faith I hate to see the Grateful Dead associated with a company like this
Still, no one has called me from the company after being told at least times they would
*** ***
I am rejecting this response because:
Regards,
*** ***

The following information is the tracking information pertaining to the exchange you desire for the correct sized merchandise:
Tracking #: ***
Carrier: FedEx
URL: ***

Hello Miss ***,My name is *** with One Live MediaI am sorry for any inconvenience you have experienced with your calendarThe warehouse has informed us that the next mass shipment of these calendars will ship out Friday.I have asked the warehouse to ship your order out first and to have the
order shipped FedEx 2-DayOnce your order does ship, I will e-mail you personally with the tracking informationIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support.***

After consulting with the ticketing department and upper managementPer our ticketing policies, a refund for these tickets will not be authorizedWe can offer to secure the customer tickets to an upcoming Robert Cray Show if his choice at no costOnce a show is decided upon the customer can send the email to [email protected] and he will be secured tickets at that show, at no cost to the customer

Hello Mr. ***,
255);">
My name is *** with One Live MediaI am sorry for any inconvenience that has occurred with your orderI have sent your information to the proper department so that we may reship your order as soon as possibleUnfortunately, it does seem that the order was never shipped back from USPS therefore not received by our warehouse.Once I have been updated on the status of your order, we will be able to move forward with either a refund or reshipmentIf there is anything more we can do to help with questions or concerns, please feel free to contact usI am deeply sorry again for the delay and any inconvenience that has occurred with your orderThank you for supporting Motley Crue***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Miss ***,We are attempting to fulfill order as they become available at the warehouse but the Axalta Final Ride hat is a pre-sale item that is scheduled to be released in JanuaryWe have been informed by the warehouse that orders for the hat will start shipping out soon.Once your order does ship, you will receive a confirmation e-mail with tracking information pertaining to your orderI do understand your frustration at this point due to the delayI have processed a 20% refund to your orderPlease allow up to Business days for the credit to be reflected onto your accountThe credit notification has been e-mailed to you as well.I am terribly sorry for the delay but please keep in mind that once the Axalta Final Ride hat is released, we will be able to ship your order outIf there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for your patience and support.***

Hello ***,I sincerely apologize for any inconvenience this may have caused youI also apologize for the delay in getting any necessary information to youAccording to an email thread on 12/14/2016, a customer support agent reached out with the below message- “Our Ticketing team has informed me
that the Meet & Greet will begin at 8pmYour entry wristbands and instructions will be at the door at the venuePlease arrive minutes early and be sure to bring a picture ID in order to pick up the entry wristband.”We hope you enjoyed the eventIf you have any other questions, please feel free to contact us.Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The staff team here went above and beyond to help me fix an issue with an accidental damaged piece of merchandiseI was pleasantly surprised at how quickly my new merchandise came in the mailThey were available to talk when I needed it, helped me solve my issue right away, and never left me hangingThey followed through until the very end leaving me a very satisfied customerI was extremely impressed and grateful for their endless friendly attitude and wonderful ability to solve problemsLove these guys

Hello ***,">My name is *** with One Live Media's Advanced Customer Support TeamI am terribly sorry for the delay that has occurred with both our response time and with your return of the incorrect itemI have attached to this e-mail a return label to ship back your merchandise to usOnce the tracking for the item shows that it is being returned to us, I will process a manual order so we can ship out the correct item immediatelyIf there is anything more I can do to help with questions or concerns, please feel free to contact me through the Revdex.comOnce the correct item has shipped, I will send you the tracking informationI do understand if you do not wish for a replacement at this pointWe will be able to process a refund instead if you preferThank you for your patience and support,
[email protected]

I have had two very, very negative experiences with this company over merchandise ordersWith my first experience, it took almost two months to get my items and more than a few phone calls to get my merchandiseThe second time, I ordered with overnight shippingTwo weeks later and after multiple calls, I finally got my itemsAnd to add insult to injury, one of the items was damagedDO NOT BUY FROM THIS COMPANY!

Hello Mr. ***,My name is *** with One Live MediaI have responded to your previous e-mail that you sent us about your orderWe have been informed that many orders are starting to being fulfilled todayOnce your order does ship you will receive a shipping confirmation
with tracking information pertaining to your order.Please note that I will be processing a shipping refund for your order immediatelyOnce the funds have left our account, you will be sent a credit notificationUpon receiving the credit notification, please allow up to Business days for the credit to be reflected onto your accountThis time can vary depending on your bank or credit company.I have also included a discount code in this e-mail exclusively for you to use on one future orderThe code is for 10% off your order (does not include shipping) that cannot be combined with another discount codePlease note that the code will expire in months
***If there is anything more we can do to help with questions or concerns, please feel free to contact us.Thank you for supporting Jeff Gordon and his legendary career!***