One Live Media

Hello ***,Once again, I apologize that we were not able to do more to assist youAs previously stated, we are no longer authorized to process the exchange for the incorrect item nor do we have the products to facilitate an exchange due to The Fare Thee Well store changing companies from One Live Media to SparkArtAt this point in time, we have refunded the incorrect itemI have processed a refund to you for the full cost of the merchandise, in the amount of $ You’ll receive a credit memo via email with the details of the refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected on your payment method, which depends on your bank or credit company.Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.Thank you for your patience,-***

Hello ***,My name is *** with One Live MediaI am sincerely sorry for the inconvenience and delay that was experiencedAll Boyz II Men merchandise was moved to an upgraded facility in order to accommodate the holidays and provide a better experienceIt does seem that your order was shipped
out on 11/I have already processed a shipping refund for your orderOnce the funds have left out account, you will receive a credit notificationPlease allow up to Business days for the credit to be reflected onto your account upon receiving the credit notificationIf you still wish to return the product you have purchased, please send an e-mail to ***Please also include in the e-mail that *** has authorized for a return mailer to be sent.Once again I am deeply sorry for any frustration that you have experienced.Thank you for shopping at the Boyz II Men store.If there is anything else we can do to address questions or concerns, please feel free to contact me.***

*** *** * This order appears as received on 12/29/per the tracking information on the USPS website

Complaint: ***
I am rejecting this response because: I have still not received a voucher code regarding order number *** that allows me to order items that replace items on back orderOnce I have received this code to order the rest of the items, I will remove my complaint
Regards,
*** ***

Hello ***,We sincerely apologize for any concern or inconvenience this situation may have caused youThe items in your order had scheduled ship date of shipping on OR around 8/18/and 8/25/The 8/25/release date was the reason your order did not ship on 8/18/
Unfortunately, and as previously communicated to you through phone calls and emails, the Boxset item, was on backorder due to high demand for the itemThe item however, was scheduled to be restocked very shortlyA refund was also offered to you multiple times if you preferred to not waitSince the item has already been restocked, as expected, we went ahead and shipped the order out to youPlease use the below shipping information to track your packageTracking # ***Shipping Carrier: UPS Tracking Link: ***Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,-***

As per our exchange policies outlined in the Fare The Well Store under the Return & Exchanges page (link: https://www.faretheewellmerch.com/pages/returns-exchanges also outlined in the screen shot) the exchange will be processed within 7-business daysPer the tracking information on the
return label sent to the customer, the merchandise was received on 9/from which today is the 7th business dayFurthermore, the merchandise wasn't confirmed received until 9/26, in that it was processed through the warehouse's system and updated on our end. Even still we have only confirmed receipt of one out of the two items said to have been sent by the customer We only have confirmed receipt of the GRAT20025MD Fare Thee Well Logo Rose Tie Dye TeeWe can process the exchange for this item today and have this item shipped as soon as possible. However we understand the customer did not receive a call back after he had sent in the item back to our warehouseFor that inconvenience we will be refunding the full shipping on this orderBut we are well within the time frame for our exchange policy and thus no further refund can be authorized at this point. With Regards to the Patriotic Hoodie, if the customer would like to exchange this item we can send another return label for this item to process an exchange

Hello ***, I want to start off by apologizing for any concern or inconvenience this situation may have caused youIt is very important to us that you are served properlyI definitely understand how frustrating it can be be to deal with lost mail, especially in situations that require delivery
by a certain dateThere are some cases in which a customer will not have their physical tickets in hand for the concert in advance (i.elost in transit, delivered to wrong address, stolen, forgotten at home)In all of these cases, the tickets have to be reprinted at the venue for will-call collection in order to prevent there being multiple copies of the tickets distributed and potentially used by someone other than yourselfIn addition to this, since the original tickets were lost by USPS, we would not want to run the risk of shipping a second pair to the same location and have them lost againWe are also, not able to charge you for second day air, as we do not keep payment information in our systemSince we are not able to reship the tickets to you, We’re happy to refund your shipping fee since the ticket tracking is showing as delayed or lost.Tickets reprinted for will-call are available to collect on the night of the show with valid photo ID If you need to change the name of the person collecting the tickets at the box office, we can accommodate a name change Let us know if you have any further questions regarding your ticket order.Once again, I apologize for any inconvenience or frustration you have experiencedIf there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.Thank you for your support and allowing us to make this right for you,***@***.com

Complaint: ***
I am rejecting this response because:It has been two months with no product This still does not explain why the phone calls were never answered or why I was never called back with the messages I left A coupon for future orders does me no good when I will not be ordering from the store again I could have ordered off of Amazon and had my stuff in less then a week I'm getting my order after the Christmas rush and I ordered well before christmas I will not be satisfied at all after this transaction I definitely will not say I'm satisfied with a response when my items are still not here because who knows how long it will take.
Regards,
*** ***

Hello ***, My name is *** from One Live MediaI greatly apologize for any concern or inconvenience this situation may have caused youI want to ensure that you have a positive experience shopping with the official Fare Thee Well Store.I reviewed your orders, as well as the email threads
concerning your returned merchandiseUnfortunately, our records did not show the merchandise for your orders being returned to the warehouse We also do not have tracking information for the return shipment due to fact that the provided return mailer was not used. Due to the delays you have experienced and the nature of this return, I have processed three different refunds for the returned merchandise, in the total amount of $ Two refunds were processed in the form of payments sent via Pay Pal for Orders *** and ***Another refund was processed back to your credit card for Order ***You’ll receive a credit memo via email with the details of each refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected onto your account, depending on your bank or credit company.Once again, we apologize for the inconvenience and appreciate your patience. Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.***

Complaint: ***
I am rejecting this response because:
I had two orders with this company The second order they originally sent the wrong side I ordered a XXXL and they sent me a XXL I did this to see if the XXXL would fit better before sending the other XXLs I originally ordered back If so, then I would have exchanged these from the other order But, since they sent me the wrong size AND sent me one with blood on it, I was done with this company That second order I placed was order #*** Yes, they sent me the correct size (they were helpful and sent me a new shirt and gave me credit for that order) I'm confused as to why I am not getting service for this return when they were helpful with the other issue I had.They sent me (*** *** emailed it to me) a FEDEX label to send back the wrong size from the second order (#***) as well as for the shirts I originally ordered (#***) that were too small That is what they told me to do That FEDEX label was tracking #*** I sent back the two shirts I originally ordered (order #***) which were item numbers JG4710146XXL ($24.00) and JG4710187XXL ($21.99) as well as the wrong sized shirt from that second order that they sent me So, they have received shirts I have not received credit for two of them (order #4***, item numbers JG4710146XXL and JG4710187XXL) This is what I have been trying to contact the company for I clearly marked the two receipts that were included in the packaging I just want my refund for the shirts I've been calling and emailing for two weeks now and cannot get anyone to call or email me back Which is why I have reached out to you all at Revdex.com I appreciate your help and will provide any additional information that is needed to get this resolved If it helps, I paid via my PayPal account Feel free to give me a call or have the company call me back (I have been calling about every other day now and cannot get to the department that handles this for some reason): ###-###-####
Regards,
*** ***

I would like to post my experiences with OneLive VIPI have ordered items from a webstore that I did have some delivery issues with, but Onelive stepped up and provided me with great follow up and a resolveI feel they went above and beyond to rectify my issue
Prior to this I had placed several calls and emails to Onelive looking for answers to questions I had about a VIP package I had purchasedA lot of staff took my information and stated someone would follow up with me or the email was never returnedout of of those did not happen
I did however find a gentleman that responded very quickly to my emailed queriesPeter went well above what anyone else did at Onelive to try and make me happyHe responded in an efficient amount of time that didn't leave me hanging for information, and he always had an answer for mePeter is a great asset to themNow if they would get Peter to train all the other support staff they would be a force to be reckoned with
All in all, I think communication with Onelive is/was hit or miss, but if you do get a responsible, intuitive, customer oriented staffer like I finally did, he/she will make the process as smooth as silk

Hello ***, My name is *** from One Live MediaI greatly apologize for any concern or inconvenience this situation may have caused youI want to ensure that you have a positive experience shopping with the official Fare Thee Well Store.I reviewed your orders, as well as
the email threads concerning your returned merchandiseUnfortunately, our records did not show the merchandise for your orders being returned to the warehouse We also do not have tracking information for the return shipment due to fact that the provided return mailer was not used. Due to the delays you have experienced and the nature of this return, I have processed three different refunds for the returned merchandise, in the total amount of $ Two refunds were processed in the form of payments sent via Pay Pal for Orders *** and ***Another refund was processed back to your credit card for Order ***You’ll receive a credit memo via email with the details of each refundUpon receiving the credit notification, please allow up to Business days for the refund to be reflected onto your account, depending on your bank or credit company.Once again, we apologize for the inconvenience and appreciate your patience. Please don’t hesitate to contact us if you have any questions either through the Revdex.com or e-mail.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI hope the business will contact me when more information about my order isavailable
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It was PREORDERED and therefore should NEVER have been delayedIf you were able to restock so quickly, why did you not disclose that when we spoke? That seems another disingenuous action. I won't consider this resolved until I actually RECEIVE the product, because every communication thus far has been circular and full of double talk
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I ended up having my credit card company refund my amountI still never received the productI just got my money back from my credit card company and gave up on ever receiving my product
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I still have only received refund of shipping, requesting refund of entire order amount
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I am not letting this matter go until I have receieved my full refundI emailed a person named Ali about this about times and told him to cancel itThe first time I asked him was a day after I bought the merchandiseHe said he put in the cancel request but then it shippedSo I was lied to againIt is ridiculous how many times I have been lied to by this companySo when I reject the package and it ships back, how an I going to get my refund? I need this money back and I am sick of going around with this company and playing gamesI just want my refundIt was a simple request at the start and now it has escalated into all of this
Regards,
*** ***

I had the best experience with one live mediaThey are so fast to respond to emails and they always keep you up to date with what's going onI would recommend them to anyoneI've dealt with a lot of people for concerts and this is by far the best to deal with

Hello ***,
We do apologize for the customer experience you have receivedWe have escalated this issue to Management regarding your caseThey have authorized a code to be created for you that will apply 10% off your order when you purchase another order through Iron Maiden: ***We do apologize for the issue that had occurred with the Zip Hoodie that you ordered because inventory had to be pulled for that product due to a defectThe item has pulled from the webstore and should not occur again in the futureWe do enjoy your business and appreciate the feedback you have given usWe have revamped up our Customer Service Team by doubling the staff so we can address the lack of communication issues
If there is anything more we can do to address questions or concerns, please feel free to contact us

Complaint: ***day return policy? It took me days to get your people to send me the return mailing label Take a closer look at your records This pathetic attempt to lay this at my feet is pathetic I asked multiple times for this to be sent to me Then after I received it and mail it it, it took me almost three weeks, and filing a complaint with the Revdex.com to get my shirts sent back to me Now you are blaming me! I was lied to multiple times by this company This company is also NOT posting all the one star reviews on their products Deceiving future customers.Blaming me for the companies failures will not be accepted I will also add that not one person has offered a shred of compensation for all this Not that I want any, but it would have shown some good faith I hate to see the Grateful Dead associated with a company like this. Still, no one has called me from the company after being told at least times they would. *** ***
I am rejecting this response because:
Regards,
*** ***