Online City Tickets

Initial Business Response /* (1000, 5, 2015/10/21) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that OnlineCityTickets.com is an online resale marketplace, which
means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." In the scope of customer satisfaction we have reached out to Mr*** and have come to an amicable resolution, through no fault of our own which we will explain below
Mr*** claims he was purchasing tickets directly from the Smith CenterHowever, the above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceAnd, while Mr*** takes issue with the fact that the prices of his tickets exceeded those advertised by the venue, our sales terms clearly state that prices may be above face valueFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order
When Mr*** selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr*** was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed which read: "By clicking 'Place Order', your credit card will be charged $485.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr*** clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsAs stated above, because customer satisfaction is important to us, we have reached out to Mr*** and have come to an amicable resolutionIf Mr*** would like to attend another live event in the future, or if he has any questions about an order or our website, we welcome him to reach out to us
Thank you,
OnlineCityTickets
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund accepted, Thank you

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Xcel Energy Center.”? Our customer has indicated the event they purchased tickets for, Bob Seger, has been cancelled; however, this is inaccurateAlthough this event was originally scheduled to take place on 11/15/2017, we were notified that it has since been postponed and the rescheduled date has yet to be announcedWe immediately notified our customer of this modification via email on 10/3/Directly on the checkout page our customer visited, our sales terms and conditions were clearly displayed, which included the following disclosure: “A full refund of the purchase price will be given for cancelled events...Postponed or rescheduled events will not be refundedVendor, in its sole discretion, will determine when an event is cancelled.”? It should be noted that we were in contact with our customer and offered a one-time courtesy resolution in the interest of customer serviceOur customer has accepted this as an amicable resolution; as such, we consider this matter resolvedIf our customer has any additional questions pertaining to their order, we encourage them to contact our customer service department for further clarification.? Regards,Online City Tickets

Thank you for your responseAs we previously clarified, our site is completely user-drivenOur customers are provided an opportunity to adjust the quantity selected on the ticket listing and checkout page prior to entering any payment informationAdditionally, all pricing details are sufficiently disclosedAs we have fully addressed our customer's concerns, attempted to resolve, and fulfilled the order correctly, we consider this matter closedIf our customer has additional questions regarding their order, we welcome them to contact our customer service department so that they may be addressed.Regards,Online City Tickets

Complaint: ***I am Mrs*** ***
I am rejecting this response because: I have not received my refund per conversation on May 14, ? Revdex.com please allow me to receive my funds and then I will accept? They told me in business days I would see a creditThen you send me an email stating 7-bus dayand according to my email from the 19ththe day the credit was supposedly issuedI will received the first week in JuneYour practices are faultyThis will end when I see the Money.P.S.This complaint did not happen over nightThis was a period of MonthsYour customer Service Department are the most Unprofessional, Inexperienced People I have ever encounteredThey think they have to power of GodYou need to investigate Why IMRS* *** *** even went to this lengthYou have some real issues among your management teamYou really need to understand how many times I have reach out and spoke to your peopleFix itWhen I spoke with your rep last week, (what happened)They LIED

Thank you for your response regarding Ms*** concernsOnline City Tickets maintains that we do not advertise as the official venueMs*** suggested that this information may be disclosed in fine print, this should be noted as inaccurateAs we previously stated, directly on the homepage of our website, the following message was presented to Ms***: "We are a resale marketplace, not a box office or venueThis site is not owned by *** Theater Knoxville.” This page simply displays all the tickets Online City Tickets has available for multiple events occurring at the *** Theater KnoxvilleAfter she selected the event she was interested in, Ms*** was shown an additional message across the top of the ticket listing page: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue." After being shown this, Ms*** selected a set of tickets and continued to the checkout page, which again stated: "We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venue."? Ms*** expressed concern about the legitimacy of her ticketsWe have a 100% Money Back Guarantee in place to reassure customers they will receive authentic tickets prior to their eventWe screen the validity of the tickets sold by our professional sellers and have a customer service department available to provide assistance and address any concerns our customers may have.? Online City Tickets adequately states, throughout the checkout process, that we are not affiliated with any venue and prices may be above face valueAs we stated previously, Online City Tickets does not own or generate ticketsAs such, we? must adhere to an “all sales are final” policy??"a standard throughout the industry which was agreed to by Ms*** at the time of checkoutPrior to receiving this complaint we tried to contact Ms***, stepping outside of our sales terms in the interest of customer service, to resolve this matter but have been unsuccessful in reaching herAs such, we consider this matter closed and encourage Ms*** to contact a member of our customer service team with any additional concerns.? Regards,? Online City Tickets

Thank you for reaching out to us regarding this issueOnline City Tickets has provided a resolution to this matter that is amicable to both partiesAs noted, Ms*** has filed a dispute with her financial institutionDue to the nature of the dispute process, we encourage Ms*** to follow up with her bank for more information regarding the resolution we providedAs such, we consider this matter resolved, and hope that Ms*** will consider Online City Tickets for her future event ticket needsIf she has any further questions or concerns regarding this or any other order, we encourage her to contact a member of our customer service team.? Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.? We operate a user-driven website meaning all information is either input or selected by the customer during the checkout processAfter our customer selected the event and listing they were interested in, they navigated to the checkout pageHere, our customer was asked to enter an email addressAt this time, our customer entered an email address and proceeded through the checkout processOur customer placed their order on 9/28/at 1:PM CST and their valid tickets were delivered to the email address on file shortly after at 1:PM CST.? After reviewing this matter, it appears the email address our customer entered at the time of purchase had a typographical errorAs such, we have corrected the error and re-delivered our customer's order summary and tickets prior to their event taking place on 1/16/If our customer has any additional questions, we welcome them to contact us directly for further assistance.Regards,Online City Tickets

Thank you for reaching out to us regarding the concerns of our valued customer, Ms***On 10/6/ 2015, Ms*** purchased tickets to see *** ***This event was later postponed by the artist for a later dateMs*** reached out to us about this date change in January of and April
of 2016, at which time it should be noted that Ms***’s order did not qualify for a refund as the event was postponed and not cancelled, per the policy agreed to at checkout.This policy is in place with the goal of ensuring that our customers can attend the event they originally selected as the tickets are still valid for the rescheduled eventWe understand that in some cases, people may want a refund for extended postponementsWe consider the delays and the likelihood of the event to be rescheduled, in order to be responsive to the needs of our customers; however, Ms*** has not been in contact with us since April of Nevertheless, in the interest of customer service, we believe to have resolved this matter with Ms*** via emailIf Ms*** has any further questions or concerns regarding this order, we welcome her to contact a member of our customer service team.Regards,Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me
Sincerely,
[redacted]

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms***’s concerns.? As a secondary marketplace, Online City Tickets is not directly affiliated with any
artist or venue; rather, we act as an intermediary between fans and ticket holdersAnd yet while Online City Tickets does not own or generate tickets, we do process thousands of successful orders each day??"and each order is given the full protection of our 100% Money Back GuaranteeThis guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their event??"and that if tickets are deemed invalid, the customer will receive a full refundIn our measures to maintain this high standard, we carefully screen each seller to ensure their listings are legitimate and distributed properly.After investigating this matter with the seller and Ms***, we have determined that Ms***’s tickets were not invalid as she was able to attend the eventAs customer service is important to us, Online City Tickets has been in contact with Ms *** and provided an amicable resolution for both partiesAs such we consider this matter resolvedIf Ms*** has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address Mr*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.Mr*** has stated that he was directed to our site by an official venueHowever, it should be noted that we have no affiliation with any venue and our branding is intentionally different to distinguish our self from those of any other site.? Directly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Scottrade Center.”? After selecting tickets Mr*** was directed to review his itemized order breakdown, which clearly displayed all fees per ticket, the price per ticket, and the total price of $1,in bold textMr*** stated he saw the fees displayed but was unaware it was per ticket though it clearly stated "x 5" next to the service feeMr*** was required to agree to our terms and conditions??"visible in a text box??"and presented with the message in bold “All sales are final.” At this point, Mr*** was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout.? ? Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? We recently reached out to Mr*** to offer a resolution that would be amicable to both parties, stepping outside of the sales terms agreed to at checkoutHowever, Mr*** declined this offerAs Mr*** valid and authentic tickets were delivered on 10/prior to his event on 5/30/17, we consider this matter closedWe? encourage Mr*** to contact our customer service team with any additional concerns he may have.? Regards,? Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, Hamilton, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.As all order details were sufficiently displayed, and agreed-to, prior to placing their order, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed as this is the first we are learning of their concerns.? Regards,Online City Tickets

Thank you for reaching out to usWe at Online City Tickets appreciate the opportunity to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely facilitate transactions between
ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket Prices may exceed face valueThis site is not owned by any venue or box office.”? When Ms* *** selected tickets for the Red Hot Chili Peppers event on 2/10/she navigated to our checkout pageFrom there she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $2,in bold text prior to entering any payment informationMs* *** was required to agree to our terms and conditions??"visible in a text box??"and presented with the message in bold “All sales are final.” At this point, Ms* *** was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? With regard to Ms*** statement that her tickets differed in price from the primary-market, or "face," value, it should be noted that this is a common occurrence in our industryOnline City Tickets operates on the secondary market, meaning that all tickets available for purchase on our site are owned by individual ticket sellers, rather than by our companyThe prices are set at the discretion of the individual ticket sellers??"not by Online City Tickets??"based on their assessments of various market factors such as customer demandThis information is presented at the top of every ticket listing page on our website, as well as during checkout.? Ms*** valid tickets were delivered on 10/5/before her event taking place on 2/10/Prior to receiving this complaint we were in contact with Ms* *** and offered a resolution that would be amicable to both partiesHowever, Ms* *** declined this offerAs such, we consider this matter closed and encourage Ms* *** to contact our customer service department with any additional concerns.? Regards,? Online City Tickets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Leah ***

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which
means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”When? Ms*** selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMs*** was then directed to review our terms and conditions??"visible in a text box below this order total??"and presented with the bolded message “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.In the interest of customer service, we did offer a partial courtesy refund to Ms*** which she accepted.? While our management team is available to handle any additional concerns that Ms*** may have, we consider this matter closed.Regards,OnlineCityTickets

Complaint: ***
I am rejecting this response because:we did not receive the tickets.?
Sincerely,
Kevin ***

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, Chris ***, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.In regards to the customers concerns of our 100% Buyer Guarantee, this guarantees your transaction will be safe and secure, your tickets will be delivered before your event, your order will be accurate, and your tickets will be valid and authenticOnline City Tickets promptly displays the information that we are a resale marketplace and prices of tickets listed may exceed face value.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.? Regards,? Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms*** concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on our homepage, every ticket, and checkout page with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”? On 9/Ms*** selected tickets for *** *** *** on 2/3/clearly listed as “$each.”? Here she was notified of the Excepted Ship Date with this listing specifically stated, “Expected Ship Date: 1/24/2017.” As a secondary marketplace, the prices of tickets on our site are set by the individual ticket sellers, not Online City Tickets, in accordance with their assessments of a range of market factors such as customer demandBecause? Online City Tickets does not own or generate any tickets we therefore do not set or control delivery dateRather, the Estimated Ship Date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Online City Tickets has no affiliation.? With regard to Ms*** claim that the order total for her tickets, including fees, was not available prior to entering *** information, it should be noted that this is inaccurateOnce these tickets were selected, Ms*** navigated to our Checkout PageHere Ms*** was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold text prior to entering any payment information.? This breakdown specified that Ms*** order total, including fees, totaled $814.25.Ms*** was required to agree to our terms and conditions??"visible in a text box??"and presented with the message in bold “All sales are final.” At this point, Ms*** was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout.? On 9/Ms*** contacted us regarding this orderOur customer service agent thoroughly described the checkout process to Ms*** expressing that all fees and price per ticket are entering any payment informationWe offered, as a courtesy, to reach out to the seller to see if an amicable resolution could be made for all parties regarding this order.? However, the seller later informed us that he would not be able to meet Ms***'s requested resolution.Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? Prior to receiving this complaint Online City Tickets offered Ms*** a resolution, stepping outside of our Sales Terms and Conditions agreed to by Ms*** upon checkoutHowever, Ms*** did not see this as a positive resolution and explained that she would contact to her bankFollowing this conversation, Ms*** filed a dispute with her financial institution regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf Ms*** has any further questions regarding this dispute, we encourage her to reach out to the financial institution with which it was filed.? If Ms*** has any addition questions or concerns regarding this order, we welcome her to contact a member of our customer service team.? Regards,? Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”Once our customer selected the event they were interested in, WWE Live, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method was selected, since methods vary in price, a new order total was calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order placed on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.It should be noted that prior to receiving this claim, our customer did not contact us to discuss their concernsHowever, we maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Online City Tickets

Thank you for your responseThough our customer continues to press forward with this matter, Online City Tickets maintains that all pertinent order details were displayed prior to checkout.Since Online City Tickets holds no affiliation with any venue or box office and does not own any inventory, we must adhere to an “all sales are final” policy to ensure completed sales are fair to both customers and sellersWe are unable to offer our customer a refund, as they agreed to our sales terms and conditions that were listed on the checkout pageThese terms reiterate that tickets may be above face value and that we operate on the secondary marketplaceAs we previously clarified, it was stated in bold, “All sales are finalAll prices are listed in US Dollars (USD).” We also pointed out that our customer selected a check box that signified their agreement to our aforementioned termsOnce orders that are placed on our website are confirmed by the sellers, we are unable to make modifications.? As previously stated, we were in contact with our customer and adequately addressed all of their concernsShould they have any further questions, we encourage them to contact a member of our customer service team so that they may be answeredAs it presently stands, we consider this matter closed.Regards,Online City Tickets