Online City Tickets

Thank you for contacting usIt should be noted that Mr*** does not have an active order with Online City Tickets at this timeHowever, we recommend he review his payment statement and contact the entity with which his order was placedAs it stands, we consider this matter
closed.? Regards,Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellers.After our customer selected the event they were interested in, they proceeded to select the listing which they desiredThe listing our customer selected clearly stated, Section: GA PIT Row: PITThe corresponding map also reiterated General Admission PitAs our customer indicated, the tickets which they received on 5/25/mirrored the listing in addition to seat numbersGeneral Admission, or GA, is an industry-standard term that specifies a section which has no specific assigned seat or row and may require patrons to stand during the eventAs tickets are usually issued with a Section, Row, and Seat Number, in relation to General Admission tickets, the row and seat numbers are stated for organizational and inventory purposes.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry and agreed to at the time of purchase.? Prior to receiving this claim we discussed this matter with our customer and offered a courtesy resolution, stepping outside of the agreed to terms; however, our customer declined this resolutionOur customer has since filed a dispute with their financial institution regarding this orderWe are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute processWe encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcomeAs it currently stands, we consider this matter closed.Regards,Online City Tickets

Thank you for bringing this matter to our attentionWe take the customer experience seriously and appreciate the opportunity to address Ms***'s concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets--instead, we merely
facilitate transactions between ticket buyers and ticket sellersThese sellers set their own prices based on their understanding of the current market climate, which means prices are not based on the original value, or face value--a fact clearly explained in our sales termsThe largest portion of any order goes to the seller, and OnlineCityTickets.com must instate a modest service charge to cover our operational costs, also clearly explained in our sales terms
OnlineCityTickets.com clearly labels itself as an independent company and a secondary marketplace that simply connects sellers of event tickets with customers looking to purchase those ticketsThe nature of our business is transparently described throughout our siteWe state the following on every page of our site "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."
When Ms*** selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMs*** was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms***'s case, read: "By clicking 'Place Order', your credit card will be charged $415.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms*** clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds Ms*** was made aware of this fact, and made an educated, conscious decision to purchase tickets from our siteIf Ms*** has any further questions or concerns, we welcome her to contact us
Thank you,
OnlineCityTickets

Initial Business Response /* (1000, 5, 2015/10/07) */
Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that Online City Tickets is an online resale marketplace,
which means we do not own or generate tickets--instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue."
Mr*** believed he was purchasing tickets directly from the *** CenterThe above disclaimer and our branding clearly show that we are not affiliated with any venue or other ticket marketplaceFurthermore, our checkout process gave him multiple opportunities to examine the full details of his order, including the service and delivery fee
When Mr*** selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded textMr*** was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above," and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Mr***'s case, read: "By clicking 'Place Order', your credit card will be charged $350.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Mr*** clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsMr*** was made aware of this fact, and made an educated, conscious decision to purchase tickets from our siteIf Mr*** has any further questions or concerns, we welcome him to contact us
Thank you,
Online City Tickets

Thank you for reaching out to usOnline City Tickets always appreciates the opportunity to address a customer’s concernsOn 07/20/2015, Mr*** purchased tickets to see *** *** on 07/22/This event was later postponed by the artist for a later dateIt should be noted that Mr***
typically would not be able to receive a refund for a postponed event per the agrepolicies at checkout.? This policy is in place to ensure that the customer can attend the event they originally selectedIn some cases, people may want a refund for these postponed eventsWe factor the delays and the likelihood of the rescheduled event in order to be responsive to our customersAs such, we have resolved this matter with Mr***If Mr*** has any further questions or concerns regarding this or any other order, we welcome him to contact our customer service team.? Online City Tickets

Complaint:
I am rejecting this response because: The company never disclosed additional fees for the tickets they purchased for $I though I was paying $which included feesThis site is a scam using a website address that makes them seem like they are affiliated with the venue! I am contacting my attorney
Sincerely,
Kristin ***

Thank you for your responseAs we stated in our previous reply, our customer was notified that their estimated In-Hand Date was 8/15/This date is set by sellers as the latest expected available date and is often dependent upon the primary issuer of the tickets, with which we have no affiliationNevertheless, the date is provided as an estimation; as such, tickets often become available prior to the date listedThis order is one such case, as our customer’s tickets were delivered via email on 6/19/prior to their event on 8/19/As we have fully addressed our customer’s concerns and tickets have been delivered, we consider this matter closed.Regards,Online City Tickets

OnlineCityTickets clearly labels itself as an independent
company and a secondary marketplace that simply connects sellers of event
tickets with customers looking to purchase those ticketsThe nature of our
business is transparently described throughout our site.We assure *** *** that she was shown the same checkout page
that is clearly displayed to all our customersIn addition to clearly
displaying our disclaimer that “Ticket prices may exceed face value” on the
left side, this page presents a detailed order breakdown that includes all
fees, the price per ticket, and the total charge in bolded textThis total is
later restated directly above the “Place Order” button, and below a notice
explaining that “all sales are final.” As indicated in our previous response, customers
must explicitly agree to our terms and complete each part of the process;
failure to do so prevents the order from being completedThe moment the order
is put into our system the “all sales are final” policy goes into effectAs a
result, we must enforce this policy and cannot issue a full refundWe now
consider this matter resolved

Thank you for reaching out to us regarding this matterAt Online City Tickets, we value our customer and would like to take the time to address Ms[redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we
merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.”? In reference to her claim that she was not aware of the order total prior to purchase, it should be noted that this is inaccurateOur website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing detailsWhen Ms[redacted] selected her tickets, she was taken to our checkout pageFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textMs[redacted] was required to agree to our terms and conditions??"visible in a text box below this order total??"and presented with the bold-text message “All sales are final.” At this point, Ms[redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statementDuring this process, Ms[redacted] saw an even more in-depth order summary that displayed the number and prices of her tickets, delivery and service fees, and the total charge.? Because customers are purchasing tickets owned by individual sellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer cancellations and must adhere to an "all sales are final" policy??"a standard throughout the industry.? This policy is disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Regarding? Ms[redacted] claim that she was charged? $537.37, it must be noted that this is inaccurateAs stated on our website, all prices on Online City Tickets' website are listed in US DollarsMs[redacted] order total? was? $USDWe encourage Ms[redacted] to follow up with her financial institution regarding any fees associated with the exchange from US to Canadian dollars.? Online City Tickets has fully adhered to the terms and conditions that were agreed to prior to checkout, and has upheld our 100% Money Back GuaranteeAdditionally, we have discussed this matter with Ms[redacted] by phone and provided a resolution that, at the time, was amicable to both partiesIf Ms[redacted] has any further questions or concerns regarding this matter, we encourage her to reach out to our customer service teamAs it presently stands, we consider this matter resolved.? Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Mr[redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Though Mr[redacted] has stated that the fees relating to his [redacted] tickets were not shown prior to placing his order, this should be noted as inaccurateWhen Mr[redacted] selected his tickets in Section: Row: A, he navigated to our checkout pageHere he was prompted to select a delivery method and directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $3,in bold text prior to entering any payment informationMr[redacted] was required to agree to our terms and conditions??"visible in a text box??"and presented with the message in bold “All sales are final.” At this point, Mr[redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkoutOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”? As a secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.? Mr[redacted] expressed some concern regarding the validity of his tickets to which we would like to provide clarificationIt should be noted that every order placed with Online City Tickets is protected by our 100% Money Back GuaranteeThis guarantee ensures customers that they will receive their authentic tickets prior to their event and these tickets will be valid for entry.? The name on the ticket represents the original purchaser from the primary market which is a common occurrence in the secondary marketplaceTickets are completely transferable as it is simply information that is carried over when tickets are resold on the secondary market.? Though Online City Tickets maintains that Mr[redacted] was presented with his order total prior to entering any payment information, as he stated, we attempted to resolve this matter prior to receiving this claimThis was done in the interest of customer service though Mr[redacted] has since declined and filed a dispute with his credit card company regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf Mr[redacted] has any further questions regarding this dispute, we encourage him to reach out to the credit card with which it was filedAs Mr[redacted] placed his order on 10/23/and immediately received his valid tickets to his event on 7/11/2017, we consider this matter closed.? Regards,? Online City Tickets

Thank you for getting back to us regarding this issueWe made multiple attempts to reach out to Ms***, prior to cancelling her order, regarding the pricing error on her orders but we were unable to reach herAs we have stated in our sales terms and conditions, which she agreed to prior to completing her purchase, pricing errors do occur on rare occasions and as a result we have provided Ms*** with a refund of both ordersAs it currently stands, these orders have been cancelled and we have exhausted all possible resolutionsIf Ms***? wishes to discuss this with our management team she may reach out to us at any time.Regards,Online City Tickets

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Online City Tickets and would like to take the time to address Ms[redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which
means we do not own or generate tickets??"instead, we merely facilitate transactions between ticket buyer’s and ticket sellers.? Online City Tickets? clearly labels itself as an independent company and a secondary marketplace that simply connects sellers of event tickets with customers looking to purchase those ticketsThe nature of our business is transparently described throughout our site and is clearly stated at the bottom of each page as well as our sales terms which are shown at checkoutIt states "We are a resale marketplaceOur price depends on the market price, which may differ from the price printed on ticketThis site is not owned by any venue."Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process??"from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.? Online City Tickets operates our own highly-regarded customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage MsAllardyce to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closed.? Regards,OnlineCityTickets

Thank you for reaching out to us and bringing this matter to our attentionAt Online City Tickets, we value our customers and would like to take the time to address Ms[redacted] concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or
generate tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellers.? Ms[redacted] expressed concerns regarding her [redacted] on Ice: Dare to Dream tickets she ordered on 1/16/Ms[redacted] placed two separate orders for this event, on one order and on the second, for a total of ticketsIt should be noted that these are two separate transactions from two separate listingsFor both of Ms[redacted] orders, the listing was classified as Zone SeatingThis type of listing clearly describes, “We guarantee that your tickets will be within the listed zone or section listed or one comparable.” This information was presented to Ms[redacted] on the ticket listing page and reiterated on the checkout page.? Since we operate on the secondary market, a number of sellers list on our siteAs such, Ms[redacted] separate orders were never assured to be listed by the same seller or in the same row within the given ZoneAdditionally, sellers on our site, per our sales terms agreed upon by Ms[redacted] upon placing both orders, have the right to fill orders with “comparable or upgraded tickets.” As a result, Ms[redacted] received upgraded tickets for both of her orders.? In regards to Ms[redacted] tickets being invalid, we would like to provide clarificationAs Ms[redacted] stated, she filed a dispute with her credit card company, claiming that the transaction was Fraudulent in natureWe would like to point out that this dispute comes at odds with the agreed-upon sales terms which Ms[redacted] agreed to prior to placing her orderNo order can be placed on our site without the customer having checked a box signifying their agreement to these termsAs a result of Ms[redacted] filing this dispute claiming that the original purchase was fraudulent in nature, the tickets that were delivered to her on 1/19/were invalidated for her eventBecause of the active dispute of Ms[redacted] attempting to be reimbursed outside the means of our agrepolicies, we can confirm that her tickets would not have been valid for entry to her event on 1/28/In regards to disputed charges, our terms also state, "You are responsible for any and all legal fees incurred by you or Online City Tickets, associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this site."? As a result of the dispute we received on 1/27/2017, we are unable to provide a resolution while the remains open due to the nature of the dispute processOnce the dispute is closed, we will be able to contact Ms[redacted] to resolve this matterAs it currently stands, we can assure Ms[redacted] that her [redacted] Church tickets will be valid and authentic for entryAt this time, we consider this matter closed and encourage Ms[redacted] to contact her financial institution with any questions regarding its process or outcome.? Regards,? Online City Tickets

Thank you for reaching out to usAt Online City Tickets, we value our customers and were happy to address our customer’s concerns and provide an amicable resolutionWe would like to note that Online City Tickets is an online resale marketplace, which means we do not own or generate
tickets??"instead, we merely facilitate transactions between ticket buyers and ticket sellers.After our customer notified us of their concerns, we quickly and thoroughly investigated the matterAfter reviewing this claim, Online City Tickets has been in contact with our customer and offered a resolution in the interest of customer serviceOur customer has accepted this as an amicable resolution; as such, we consider this matter resolvedIf our customer has any additional concerns relating to their order, we welcome them to contact our customer service department to further discuss.Regards,? Online City Tickets

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address [redacted] concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets--instead, we merely
facilitate transactions between ticket buyers and ticket sellersThese sellers set their own prices based on their understanding of the current market climate, which means prices are not based on the original value, or face value--a fact clearly explained in our sales terms
When [redacted] selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in bolded text[redacted] was then directed to review our terms and conditions--visible in a text box below this order total--and presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above,"" and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that read: "By clicking 'Place Order', your credit card will be charged $303.35, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When [redacted] clicked this button, she signified her acknowledgement of the total price and these terms, and completed her order
Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process--from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USD)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer full refundsHowever, we have offered to refund a significant portion of the service fees associated with her order as a one-time courtesy, which [redacted] denied[redacted] was made aware of our policies before she placed the order and we are not able to provide her desired resolutionIf [redacted] has any further questions or concerns, we welcome her to contact us
Thank you,
OnlineCityTickets

I am rejecting the claim because while I did go through the verification process the tickets received are NOT in accordance to stipulated seat assignment? The vendor asserts they "upgraded" seats BUT failed to acknowledge system initial processing leading up to exchange? I am simply requesting purchase protection under their guaranteed satisfaction clause, asking for full refund for un-used tickets.? Respectfully,?

Complaint: [redacted]
I am rejecting this response because:? I was at the original venues site and when I went to cash out I must have hit an ad on the venue site that was designed to look like a integration of where to checkout for the Elton John concertI wouldn't have knowingly bought from a 3rd party siteI bought my tickets months in advance there is no reason for me to not buy from an exchange here where they purposely take advantage of consumersI simply believed that this site was an exchange for the venues "ticket sales", a site contracted to handle commerce for the purchases from venue (Much like PayPal acts for many services); there was no notice provided to me that I was being navigated away form the venue's siteIn terms of being available for communicationI spent over an hour waiting for a live chat professional on your site, and when I call your phone number [redacted] (Which isn't on their website I had to pull from the Revdex.com page) the automated system never gets anyone on the line no matter how many times I call and no matter what prompts I enterIf I hit it promptly hangs up on meNo wonder you don't have records of me contacting you, you've built a system that is nearly impossible to communicate with you.This whole transaction was falsely presented to me and this company's practices are deplorable, and I had to file a Revdex.com complaint to get a responseYou ought to be ashamed of yourselves, and find a way to make a living without trying to take advantage of people, and defraud them as they attempt to get tickets to a showTypically with this venue you can wait for email or go to the ticket center and pick them up, and I wasn't aware that option wouldn't be available to meThis site used marketing techniques that led me to believe I was shopping through the actual venue and they misrepresented themselves
Sincerely,
[redacted]

Thank you for reaching out to usAt Online City Tickets, we value our customers and would like to take the time to address our customer’s concernsIt should be noted that Online City Tickets is an online resale marketplace, which means we do not own or generate tickets??"instead, we merely
facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, “We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by any venue or box office.Due to the nature of our business on the secondary marketplace, Online City Tickets is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Online City Tickets, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy??"a standard throughout the industry.Customers can select ticket insurance when they choose to place an order with a credit cardThe ticket insurance does adhere to its own policies in regards to payment and we are not affiliated them.In addition to this current claim, our customer filed a dispute with PayPal regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed.Regards,? Online City Tickets

?
Complaint: [redacted]
I am rejecting this response because:I did not place this order nor did my husband place this orderSimply because the email address matches the banks records is not a good reason this should not be deemed fraudulentThis company could have easily submitted a refund at the time of purchaseI like many customers of this company am being scammed by the regulations they get to dictate on no legal terms that "all sales are final" when indeed all sales should not be deemed final in certain circumstancesI don't understand what advantage the company thinks we have as a family of five to lie about placing an order we did not placeFurthermore the tickets when unused as confirmed by the venueThere were no services rendered to our family from the funds this company collectedThis matter could have easily been solved had the company refunded the money on 12/when we contacted them to report the fraudulent chargeThey are in it for the money and not the help customers and do good businessThis shouldn't be allowed by the Revdex.com or the lawThis is a tiny fine print situation where the email address matched the information entered on their website when our information was used to place an order we had no participation inThey should not be allowed to keep our money.?
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it does not address the continuing deception that we faced, which is still a problemIf Online City Tickets wants to run an honest? business, it should reveal the face value of the ticketsThe company claims it cannot do this because it is an "intermediary." That is baloneyIt could easily require sellers to disclose the face value
Sincerely,
[redacted]