Complaint: [redacted] I am rejecting this response because: As of a minute ago on this date - Still no refundBefore I send any responses I check with the card account provider This matter has become a matter warranting contact the State Attorney General's Office Sincerely, [redacted]
Dear Customer, We are very sorry for the difficulty you've had trying to reach usWe apologize for the frustration caused regarding your return We have issued a credit today for your return in the amount of $128.58, you should see this credit post the account used to place the order within 1-business days depending on your issuing bank We do not see that you have been charged $for a return label; however, if you did pay for any return shipping cost, we would be happy to reimburse you We've also emailed you a free prepaid return label today in case you've not yet sent the shoes backYou can use this label to return your shoes at no costYou should have this email containing the label within the next hoursIf you use a Gmail address, please check your promotions/spam/updates folders, as sometimes our emails are sent there Once again we apologize for the delay in getting this matter resolved for youWe hope this information has been helpful Sincerely, OnlineShoes.com
Revdex.com: Just to be facetious, they refunded me $164.80; not the $or whatever they claimIt is still more than the value of the item, though I wish I could charge them interest for the ridiculous time frame of this whole ordeal It's amazing the package was also "lost" though marked as delivered Sincerely, [redacted] ***
Dear Customer, We apologize that you returned your FitBit to us in errorWe were able to locate your FitBit and returned it back to you via UPSPer UPS tracking number [redacted] the package was delivered back to you on 12/18/It appears that you contacted us on 1/9/ stating that you never received the returned package and so a credit was issued to you on 1/10/in the amount of $181.28, so it looks like we gave you an additional amount of $ We hope this information has been helpful to you Sincerely, OnlineShoes.com
Dear Customer, We are very sorry your order did not ship within the specified 2-business days listed on our websiteThere was an unforeseeable delay with our vendor, Saucony, which extended the processing time by daysYour order successfully shipped on August 25th and the order tracking details were emailed to you Again, we apologize for the delay in processing your order Sincerely, OnlineShoes.com
Dear Customer, We are very sorry for the difficulties you've had trying to reach us and that your order was incompleteWe've sent a replacement pair of socks to you at no cost (reference order [redacted] ), which should arrive to you next weekWe've also sent you a prepaid return label today to your bellsouth email address that you can use to return the shoes you received in errorYour Sperry will be noted as the item being returned; however, do not be concerned by this - our warehouse has been informed about the error and that you received a pair of shoes you did not order We are very sorry for not resolving this matter for you soonerWe hope this information has been helpful to you Sincerely, OnlineShoes.com
Dear Customer,We sincerely apologize that you did not receive a response to your email regarding your return credits We do see that you returned order [redacted] which was received at our warehouse on October 26, The original total for this order was $ When you placed this order you selected [redacted] as the payment option so your initial charge was $19.48, you also paid two additional installment payments of $14.17, which is a total charge of $prior to you returning the itemSince you were only billed $for the order prior to your return, a credit in the amount of $was issued to the credit card used to place the order on November 5, In regards to your order [redacted] , that order was also on [redacted] installment billingThe original order total for that order was $and we charged your credit card for the initial installment of $on October 12, We received your return on October 22, and we issued a credit to your credit card in the amount of $on October 22, In reference to order [redacted] , the original order total was $and was also on [redacted] installment billingYou were charged $for the initial installment and then you also receive two additional installment charges of $prior to returning your item; we received your return on September 21, and issued a credit to your credit card in the amount of $56.63, this was less the $ [redacted] installment fee that is charged for using this payment optionWe’ve issued a credit today in the amount of $6.00, which is a credit back for the installment feeYou should see this credit post within the next 1-business days, depending on your issuing bank.We hope this information has been helpful to you and again apologize for not responding sooner to your initial inquiries regarding your return credits.Sincerely, Shoes.com
Complaint: [redacted] I am rejecting this response because: It would have been nice to know that the 2-business days was added on to the shipping I paid forTo me that is unacceptable and should be noted more clearly in the shipping instructionsWhat made it worse is that I tried for days to contact someone from the store and was not able to receive a call backI'm not looking for any compensation as I do not plan to ever shop there againI just think that it should be clearly stated that 2-business days will be added on to whatever shipping method you pay forSincerely, [redacted] ***
Dear Customer, We're sorry you received the wrong item and for the difficulties you've experience in trying to get resolutionWe have issued a credit today for the amount you were charged on the original order, $You should see this credit post within the next 1-business days depending on your issuing bank Once again, we apologize for the delay in resolving this matter for youWe hope you find this information helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the difficulties you've had trying to reach us and get your return sent backThat is certainly not the level of service we strive to provide and we apologize that we did not resolve your issue much soonerIt appears your return was received at our warehouse on 12/18/and a credit for $was issued back to the credit card used to place the orderYou should see this credit post within 1-business days depending on your issuing bankWe hope this information has been helpful and we again sincerely apologize for the delay in getting a return label sent to you Sincerely, OnlineShoes.com
Dear Customer, We are very sorry that your order [redacted] was ultimately sent to the wrong addressWe have since fully refunded you the full amount of $onto your original method of payment, as discussed during our phone conversation on March 24th Once again, we apologize that we were unable to fulfill your original order Sincerely, Shoes.com
Dear customer, We are very sorry that we were unable to fulfill the order that you placed on February 1, We have fully refunded you the full amount of your purchase, $on April 7, Again, we deeply apologize for any inconvenience Sincerely, shoes.com
The order has already been shipped out However, we will send to the consumer's email a courtesy return label The consumer can return the product at our expense via UPS After receipt of the product we can then provide a refund
Dear Customer, We are very sorry that we have been unable up to fully remove you from our email subscriptions up to now since your initial contact with us on February 20th, We have successfully removed you from our email subscription lists as of March 17th, You will no longer receive any non-transactional emailsOnly emails directly related to your order, including order confirmations, shipping confirmations and cancellation notifications will be sent to you moving forwards Once again, we apologize that the matter Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI looked on the website to see that my order had been cancelledHowever, I never received the cancellation confirmation email that I was promisedInstead, they sent me a survey.Sincerely, [redacted]
Dear Customer, We are very sorry for the delay in getting this issue resolved for youWe cancelled your store credit and issued a credit back to the method of payment used on the original order, which was PayPal not an American Express cardA credit in the amount of $was issued to your PayPal account on 11/26/We ask that you please verify that you are seeing this amount posted to your PayPal accountIf you are not seeing that credit in your PayPal account, please email us at [email protected] and we can investigate further We hope this information has been helpful to you Sincerely, OnlineShoes.com
Complaint: [redacted] I am rejecting this response because: Here is the email I received from your company after I returned the below listed shoes: Dear ***,We wanted to let you know that we've received your return shipment from Order [redacted] for the following: Walking Cradles Estee - Taupe Nappa, W (1) [redacted] *A OnlineShoes.com store credit for 100% of your original purchase price will be issued within 3-business daysYour store credit will arrive via email in the form of an OnlineShoes.com gift certificateIf you have any questions, please feel free to contact us at 1-800-786-or by email at [email protected] never received an email for a store credit and I did further investigation relating to your response regarding my accountA credit in the amount of $was issued back to your credit card on 10/23/upon the return of your shoes.I never received a credit for $on the date specifiedI can prove this with a copy of my credit card statement We have issued a credit today in the amount of $which is the difference between the $you were charged and the $we credited back to youI see this credit listed on my accountYou also sent me an email before I submitted my formal complaint to the Revdex.com advising me that I would receive a callback from your customer service teamThat never happenedYour lack of customer service and bookkeeping perplexes me and of course makes me suspiciousI have canceled my credit card you have on file as I see no sign of integrity on your side of this matterI’ve spent enough time on this issue This has definitely been one of the worst customer service experiences I have ever had with any businessSincerely, [redacted]
Hello,We apologize for the poor experience Ms [redacted] had while shopping with us Unfortunately, Ms [redacted] was not able to check out using PayMyWay for order [redacted] because she had an open PayMyWay balance that exceeded our $limit This is why she received the error message when she selected PayMyWay as her payment method at checkout and why her credit card was charged in full at the time her order was placedMs [redacted] contacted us on March 27th, and we issued an immediate credit back to her credit card for the order in the amount of $We also offered Ms [redacted] a 30% discount on her next order with us and free expedited shipping as a courtesy for the frustration causedWe hope this information has been helpful.Sincerely,Shoes.com
Dear Customer, We are very sorry you did not have a great experience with us when trying to process a return for your orderBased on our records, you contacted our Customer Service Department on November 1, and a return label was generatedThis label was unable to be used and a separate return label was sent out on November 4, Your order was received at our warehouse and a refund for the total amount of $was processed to your original method of payment on November 8, This refund should appear in your bank account within 2-business days Again, we apologize for any inconvenience associated with the original creation of your return label Sincerely, OnlineShoes.com
Dear Customer, We are sorry you experienced some trouble contacting us to complete your returnBased on our records, we were able to receive your items at our warehouse on December 16th and complete your return by December 20thWe would be more than happy to assist with any additional questions you may have regarding this return Again, we apologize for the difficulty in reaching out to our Customer Service department Sincerely, Shoes.com
Complaint: [redacted] I am rejecting this response because: As of a minute ago on this date - Still no refundBefore I send any responses I check with the card account provider This matter has become a matter warranting contact the State Attorney General's Office Sincerely, [redacted]
Dear Customer, We are very sorry for the difficulty you've had trying to reach usWe apologize for the frustration caused regarding your return We have issued a credit today for your return in the amount of $128.58, you should see this credit post the account used to place the order within 1-business days depending on your issuing bank We do not see that you have been charged $for a return label; however, if you did pay for any return shipping cost, we would be happy to reimburse you We've also emailed you a free prepaid return label today in case you've not yet sent the shoes backYou can use this label to return your shoes at no costYou should have this email containing the label within the next hoursIf you use a Gmail address, please check your promotions/spam/updates folders, as sometimes our emails are sent there Once again we apologize for the delay in getting this matter resolved for youWe hope this information has been helpful Sincerely, OnlineShoes.com
Revdex.com: Just to be facetious, they refunded me $164.80; not the $or whatever they claimIt is still more than the value of the item, though I wish I could charge them interest for the ridiculous time frame of this whole ordeal It's amazing the package was also "lost" though marked as delivered Sincerely, [redacted] ***
Dear Customer, We apologize that you returned your FitBit to us in errorWe were able to locate your FitBit and returned it back to you via UPSPer UPS tracking number [redacted] the package was delivered back to you on 12/18/It appears that you contacted us on 1/9/ stating that you never received the returned package and so a credit was issued to you on 1/10/in the amount of $181.28, so it looks like we gave you an additional amount of $ We hope this information has been helpful to you Sincerely, OnlineShoes.com
Dear Customer, We are very sorry your order did not ship within the specified 2-business days listed on our websiteThere was an unforeseeable delay with our vendor, Saucony, which extended the processing time by daysYour order successfully shipped on August 25th and the order tracking details were emailed to you Again, we apologize for the delay in processing your order Sincerely, OnlineShoes.com
Dear Customer, We are very sorry for the difficulties you've had trying to reach us and that your order was incompleteWe've sent a replacement pair of socks to you at no cost (reference order [redacted] ), which should arrive to you next weekWe've also sent you a prepaid return label today to your bellsouth email address that you can use to return the shoes you received in errorYour Sperry will be noted as the item being returned; however, do not be concerned by this - our warehouse has been informed about the error and that you received a pair of shoes you did not order We are very sorry for not resolving this matter for you soonerWe hope this information has been helpful to you Sincerely, OnlineShoes.com
Dear Customer,We sincerely apologize that you did not receive a response to your email regarding your return credits We do see that you returned order [redacted] which was received at our warehouse on October 26, The original total for this order was $ When you placed this order you selected [redacted] as the payment option so your initial charge was $19.48, you also paid two additional installment payments of $14.17, which is a total charge of $prior to you returning the itemSince you were only billed $for the order prior to your return, a credit in the amount of $was issued to the credit card used to place the order on November 5, In regards to your order [redacted] , that order was also on [redacted] installment billingThe original order total for that order was $and we charged your credit card for the initial installment of $on October 12, We received your return on October 22, and we issued a credit to your credit card in the amount of $on October 22, In reference to order [redacted] , the original order total was $and was also on [redacted] installment billingYou were charged $for the initial installment and then you also receive two additional installment charges of $prior to returning your item; we received your return on September 21, and issued a credit to your credit card in the amount of $56.63, this was less the $ [redacted] installment fee that is charged for using this payment optionWe’ve issued a credit today in the amount of $6.00, which is a credit back for the installment feeYou should see this credit post within the next 1-business days, depending on your issuing bank.We hope this information has been helpful to you and again apologize for not responding sooner to your initial inquiries regarding your return credits.Sincerely, Shoes.com
Complaint: [redacted] I am rejecting this response because: It would have been nice to know that the 2-business days was added on to the shipping I paid forTo me that is unacceptable and should be noted more clearly in the shipping instructionsWhat made it worse is that I tried for days to contact someone from the store and was not able to receive a call backI'm not looking for any compensation as I do not plan to ever shop there againI just think that it should be clearly stated that 2-business days will be added on to whatever shipping method you pay forSincerely, [redacted] ***
Dear Customer, We're sorry you received the wrong item and for the difficulties you've experience in trying to get resolutionWe have issued a credit today for the amount you were charged on the original order, $You should see this credit post within the next 1-business days depending on your issuing bank Once again, we apologize for the delay in resolving this matter for youWe hope you find this information helpful Sincerely, Shoes.com
Dear Customer, We are very sorry for the difficulties you've had trying to reach us and get your return sent backThat is certainly not the level of service we strive to provide and we apologize that we did not resolve your issue much soonerIt appears your return was received at our warehouse on 12/18/and a credit for $was issued back to the credit card used to place the orderYou should see this credit post within 1-business days depending on your issuing bankWe hope this information has been helpful and we again sincerely apologize for the delay in getting a return label sent to you Sincerely, OnlineShoes.com
Dear Customer, We are very sorry that your order [redacted] was ultimately sent to the wrong addressWe have since fully refunded you the full amount of $onto your original method of payment, as discussed during our phone conversation on March 24th Once again, we apologize that we were unable to fulfill your original order Sincerely, Shoes.com
Dear customer, We are very sorry that we were unable to fulfill the order that you placed on February 1, We have fully refunded you the full amount of your purchase, $on April 7, Again, we deeply apologize for any inconvenience Sincerely, shoes.com
The order has already been shipped out However, we will send to the consumer's email a courtesy return label The consumer can return the product at our expense via UPS After receipt of the product we can then provide a refund
Dear Customer, We are very sorry that we have been unable up to fully remove you from our email subscriptions up to now since your initial contact with us on February 20th, We have successfully removed you from our email subscription lists as of March 17th, You will no longer receive any non-transactional emailsOnly emails directly related to your order, including order confirmations, shipping confirmations and cancellation notifications will be sent to you moving forwards Once again, we apologize that the matter Sincerely, Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI looked on the website to see that my order had been cancelledHowever, I never received the cancellation confirmation email that I was promisedInstead, they sent me a survey.Sincerely, [redacted]
Dear Customer, We are very sorry for the delay in getting this issue resolved for youWe cancelled your store credit and issued a credit back to the method of payment used on the original order, which was PayPal not an American Express cardA credit in the amount of $was issued to your PayPal account on 11/26/We ask that you please verify that you are seeing this amount posted to your PayPal accountIf you are not seeing that credit in your PayPal account, please email us at [email protected] and we can investigate further We hope this information has been helpful to you Sincerely, OnlineShoes.com
Complaint: [redacted] I am rejecting this response because: Here is the email I received from your company after I returned the below listed shoes: Dear ***,We wanted to let you know that we've received your return shipment from Order [redacted] for the following: Walking Cradles Estee - Taupe Nappa, W (1) [redacted] *A OnlineShoes.com store credit for 100% of your original purchase price will be issued within 3-business daysYour store credit will arrive via email in the form of an OnlineShoes.com gift certificateIf you have any questions, please feel free to contact us at 1-800-786-or by email at [email protected] never received an email for a store credit and I did further investigation relating to your response regarding my accountA credit in the amount of $was issued back to your credit card on 10/23/upon the return of your shoes.I never received a credit for $on the date specifiedI can prove this with a copy of my credit card statement We have issued a credit today in the amount of $which is the difference between the $you were charged and the $we credited back to youI see this credit listed on my accountYou also sent me an email before I submitted my formal complaint to the Revdex.com advising me that I would receive a callback from your customer service teamThat never happenedYour lack of customer service and bookkeeping perplexes me and of course makes me suspiciousI have canceled my credit card you have on file as I see no sign of integrity on your side of this matterI’ve spent enough time on this issue This has definitely been one of the worst customer service experiences I have ever had with any businessSincerely, [redacted]
Hello,We apologize for the poor experience Ms [redacted] had while shopping with us Unfortunately, Ms [redacted] was not able to check out using PayMyWay for order [redacted] because she had an open PayMyWay balance that exceeded our $limit This is why she received the error message when she selected PayMyWay as her payment method at checkout and why her credit card was charged in full at the time her order was placedMs [redacted] contacted us on March 27th, and we issued an immediate credit back to her credit card for the order in the amount of $We also offered Ms [redacted] a 30% discount on her next order with us and free expedited shipping as a courtesy for the frustration causedWe hope this information has been helpful.Sincerely,Shoes.com
Dear Customer, We are very sorry you did not have a great experience with us when trying to process a return for your orderBased on our records, you contacted our Customer Service Department on November 1, and a return label was generatedThis label was unable to be used and a separate return label was sent out on November 4, Your order was received at our warehouse and a refund for the total amount of $was processed to your original method of payment on November 8, This refund should appear in your bank account within 2-business days Again, we apologize for any inconvenience associated with the original creation of your return label Sincerely, OnlineShoes.com
Dear Customer, We are sorry you experienced some trouble contacting us to complete your returnBased on our records, we were able to receive your items at our warehouse on December 16th and complete your return by December 20thWe would be more than happy to assist with any additional questions you may have regarding this return Again, we apologize for the difficulty in reaching out to our Customer Service department Sincerely, Shoes.com