We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refund. We are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company.
A return for order [redacted] for the amount of $91.26 was registered with us on February 5, 2016. The customer’s financial institution issued a chargeback for the amount of $91.26 on February 9, 2016. The chargeback pulled the funds from our third party payment processor, Klarna. Klarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds.
We kindly request the customer inquire with their financial institution regarding their credit of $91.26 as they would be the party in possession of the customer’s funds.
We hope this provides insight into the customer’s refund.
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and get your return sent back. That is certainly not the level of service we strive to provide and we apologize that we did not resolve your issue much sooner. It appears your return was received at our warehouse on...
12/18/2015 and a credit for $108.46 was issued back to the credit card used to place the order. You should see this credit post within 1-3 business days depending on your issuing bank. We hope this information has been helpful and we again sincerely apologize for the delay in getting a return label sent to you.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because: The order #[redacted] was resolved under [redacted] but wasn't under my order history. There was an order#[redacted] I don't think this order was resolved. For order #[redacted] there was suppose to be a credit but I didn't want the credit I wanted my refund. Your customer service department sent an email on Sept 22 stating that I would get my refund in 5 days, it didn't happen until a month later.
Order#[redacted] has it been credited?Sincerely,[redacted]
I submitted a claim today because I did not receive some online merchandise from Onlineshoes. I see on their website that the shoes have finally shipped. Can you please cancel my claim?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,We sincerely apologize that you did not receive a response to your email regarding your return credits. We do see that you returned order [redacted] which was received at our warehouse on October 26, 2015. The original total for this order was $96.30. When you placed this...
order you selected [redacted] as the payment option so your initial charge was $19.48, you also paid two additional installment payments of $14.17, which is a total charge of $47.82 prior to you returning the item. Since you were only billed $47.82 for the order prior to your return, a credit in the amount of $47.82 was issued to the credit card used to place the order on November 5, 2015. In regards to your order [redacted], that order was also on [redacted] installment billing. The original order total for that order was $94.31 and we charged your credit card for the initial installment of $20.35 on October 12, 2015. We received your return on October 22, 2015 and we issued a credit to your credit card in the amount of $20.35 on October 22, 2015. In reference to order [redacted], the original order total was $118.61 and was also on [redacted] installment billing. You were charged $25.29 for the initial installment and then you also receive two additional installment charges of $18.67 prior to returning your item; we received your return on September 21, 2015 and issued a credit to your credit card in the amount of $56.63, this was less the $6.00 [redacted] installment fee that is charged for using this payment option. We’ve issued a credit today in the amount of $6.00, which is a credit back for the installment fee. You should see this credit post within the next 1-3 business days, depending on your issuing bank.We hope this information has been helpful to you and again apologize for not responding sooner to your initial inquiries regarding your return credits.Sincerely,
Shoes.com
We are very sorry you did not have a great experience with us when trying to process a return for your order. Based on our records, you contacted our Customer Service Department on November 1, 2016 and a return label was generated. This label was unable to be used and a...
separate return label was sent out on November 4, 2016.
Your order was received at our warehouse and a refund for the total amount of $219.95 was processed to your original method of payment on November 8, 2016. This refund should appear in your bank account within 2-3 business days.
Again, we apologize for any inconvenience associated with the original creation of your return label.
Dear Customer,
We are very sorry for the difficulty you've had trying to reach us. We apologize for the frustration caused regarding your return. We have issued a credit today for your return in the amount of $128.58, you should see this credit post the account used to place the order...
within 1-3 business days depending on your issuing bank. We do not see that you have been charged $14.96 for a return label; however, if you did pay for any return shipping cost, we would be happy to reimburse you.
We've also emailed you a free prepaid return label today in case you've not yet sent the shoes back. You can use this label to return your shoes at no cost. You should have this email containing the label within the next 24 hours. If you use a Gmail address, please check your promotions/spam/updates folders, as sometimes our emails are sent there.
Once again we apologize for the delay in getting this matter resolved for you. We hope this information has been helpful.
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulties you had reaching us and for the delay in resolving this issue for you. We are so sorry you did not receive the item you ordered. We have issued a credit today in the amount of $41.96, which will post back to the credit card used on the order....
You should see this credit within the next 1-3 business days depending on your issuing bank.
Once again we apologize for the delay in taking care of you and we hope this information has been helpful.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
Just to be facetious, they refunded me $164.80; not the $180 or whatever they claim. It is still more than the value of the item, though I wish I could charge them interest for the ridiculous time frame of this whole ordeal.
It's amazing the package was also "lost" though marked as delivered.
Sincerely, [redacted]
Dear Customer,
We are very sorry that your order [redacted] was ultimately sent to the wrong address. We have since fully refunded you the full amount of $96.94 onto your original method of payment, as discussed during our phone conversation on March 24th 2016.
Once again, we apologize that we...
To whom it may concern, We have contacted Mr. [redacted] on 7/14 with a detailed email on the charges and what he should expect in terms of a refund. Our processes and exchange flow were provided in the email as well. We laid it out and advised him to contact us at our CS Department with any...
questions. At this time, we have not heard back from Mr. [redacted]. If Mr. [redacted] still has any open questions regarding the orders, he can contact us at any point in time. If he does not wish to call us directly or wishes for a callback, he can email us like he has done previously and we would be happy to reach out to him at the appropriate times. Sincerely, OnlineShoes.com
Dear Customer,
We are very sorry for the delay in getting this issue resolved for you. We cancelled your store credit and issued a credit back to the method of payment used on the original order, which was PayPal not an American Express card. A credit in the amount of $179.95 was issued to your...
PayPal account on 11/26/2015. We ask that you please verify that you are seeing this amount posted to your PayPal account. If you are not seeing that credit in your PayPal account, please email us at [email protected] and we can investigate further. We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because:
Online Shoes sent me an email stating that they were shipping me the John Deere boots and would send me an email confirmation once the boots shipped and that I wouldn't be charge until the boots ship. I better not be charged for ANYTHING! I want my refund of $107.96, not the John Deere boots! I had originally wanted to exchange them for John Deere steel toed boots, but they wouldn't do that since the steel toed boots costs more. Instead, they have been dragging their feet for almost 4 months with my refund. I simply want $107.96 refunded either by check and mailed to me or to my PayPal account that I used to purchase my boots. How difficult is it? I DO NOT accept them sending me the boots back.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are terribly sorry for the delay in resolving this issue for you. We have issued a credit today to the credit card used to place the order in the amount of $69.95, which should post to your card within the next 1-3 business days depending on your issuing bank. We...
are very sorry the slippers you received were defective. We strive to offer a very seamless service experience and we definitely missed the mark in this instance. We do hope we'll have an opportunity to earn your trust back, and that you will consider giving us another chance to serve you in the future.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We apologize for the delay in our response. Regarding order [redacted], a credit in the amount of $104.96 was issued to your credit card on 12/9/2015. We also issued two separate shipping credits to your account in the amount of $37.10 on 12/7 and 12/22. At that time we let you...
know that our policy is that when a customer pays for their own return shipping in lieu of using one of our return labels that we can reimburse shipping costs incurred up to $15.00. Regarding order [redacted], a return credit in the amount of $122.47 was issued on 12/17/215. You also requested that we issue a credit for your return shipping in the amount of $61.16. We let you know that we are able to issue return shipping credits up to $15; however, as a courtesy we issued an additional credit of $35 on 12/23/2015 to reimburse you for half of the shipping cost you paid.
We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refund. We are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company.
A return for order [redacted] for the amount of $91.26 was registered with us on February 5, 2016. The customer’s financial institution issued a chargeback for the amount of $91.26 on February 9, 2016. The chargeback pulled the funds from our third party payment processor, Klarna. Klarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds.
We kindly request the customer inquire with their financial institution regarding their credit of $91.26 as they would be the party in possession of the customer’s funds.
We hope this provides insight into the customer’s refund.
Sincerely,
Onlineshoes.com
Dear Customer,
We are very sorry for the difficulties you've had trying to reach us and get your return sent back. That is certainly not the level of service we strive to provide and we apologize that we did not resolve your issue much sooner. It appears your return was received at our warehouse on...
12/18/2015 and a credit for $108.46 was issued back to the credit card used to place the order. You should see this credit post within 1-3 business days depending on your issuing bank. We hope this information has been helpful and we again sincerely apologize for the delay in getting a return label sent to you.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because: The order #[redacted] was resolved under [redacted] but wasn't under my order history. There was an order#[redacted] I don't think this order was resolved. For order #[redacted] there was suppose to be a credit but I didn't want the credit I wanted my refund. Your customer service department sent an email on Sept 22 stating that I would get my refund in 5 days, it didn't happen until a month later.
Order#[redacted] has it been credited?Sincerely,[redacted]
I submitted a claim today because I did not receive some online merchandise from Onlineshoes. I see on their website that the shoes have finally shipped. Can you please cancel my claim?
Thank you for your help.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,We sincerely apologize that you did not receive a response to your email regarding your return credits. We do see that you returned order [redacted] which was received at our warehouse on October 26, 2015. The original total for this order was $96.30. When you placed this...
order you selected [redacted] as the payment option so your initial charge was $19.48, you also paid two additional installment payments of $14.17, which is a total charge of $47.82 prior to you returning the item. Since you were only billed $47.82 for the order prior to your return, a credit in the amount of $47.82 was issued to the credit card used to place the order on November 5, 2015. In regards to your order [redacted], that order was also on [redacted] installment billing. The original order total for that order was $94.31 and we charged your credit card for the initial installment of $20.35 on October 12, 2015. We received your return on October 22, 2015 and we issued a credit to your credit card in the amount of $20.35 on October 22, 2015. In reference to order [redacted], the original order total was $118.61 and was also on [redacted] installment billing. You were charged $25.29 for the initial installment and then you also receive two additional installment charges of $18.67 prior to returning your item; we received your return on September 21, 2015 and issued a credit to your credit card in the amount of $56.63, this was less the $6.00 [redacted] installment fee that is charged for using this payment option. We’ve issued a credit today in the amount of $6.00, which is a credit back for the installment fee. You should see this credit post within the next 1-3 business days, depending on your issuing bank.We hope this information has been helpful to you and again apologize for not responding sooner to your initial inquiries regarding your return credits.Sincerely,
Shoes.com
Dear Customer,
We are very sorry you did not have a great experience with us when trying to process a return for your order. Based on our records, you contacted our Customer Service Department on November 1, 2016 and a return label was generated. This label was unable to be used and a...
separate return label was sent out on November 4, 2016.
Your order was received at our warehouse and a refund for the total amount of $219.95 was processed to your original method of payment on November 8, 2016. This refund should appear in your bank account within 2-3 business days.
Again, we apologize for any inconvenience associated with the original creation of your return label.
Sincerely,
OnlineShoes.com
After holding for an hour they finally canceled order
Dear Customer,
We are very sorry for the difficulty you've had trying to reach us. We apologize for the frustration caused regarding your return. We have issued a credit today for your return in the amount of $128.58, you should see this credit post the account used to place the order...
within 1-3 business days depending on your issuing bank. We do not see that you have been charged $14.96 for a return label; however, if you did pay for any return shipping cost, we would be happy to reimburse you.
We've also emailed you a free prepaid return label today in case you've not yet sent the shoes back. You can use this label to return your shoes at no cost. You should have this email containing the label within the next 24 hours. If you use a Gmail address, please check your promotions/spam/updates folders, as sometimes our emails are sent there.
Once again we apologize for the delay in getting this matter resolved for you. We hope this information has been helpful.
Sincerely,
OnlineShoes.com
Dear Customer,
We deeply apologize for the difficulties you had reaching us and for the delay in resolving this issue for you. We are so sorry you did not receive the item you ordered. We have issued a credit today in the amount of $41.96, which will post back to the credit card used on the order....
You should see this credit within the next 1-3 business days depending on your issuing bank.
Once again we apologize for the delay in taking care of you and we hope this information has been helpful.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:
Just to be facetious, they refunded me $164.80; not the $180 or whatever they claim. It is still more than the value of the item, though I wish I could charge them interest for the ridiculous time frame of this whole ordeal.
It's amazing the package was also "lost" though marked as delivered.
Sincerely, [redacted]
Dear Customer,
We are very sorry that your order [redacted] was ultimately sent to the wrong address. We have since fully refunded you the full amount of $96.94 onto your original method of payment, as discussed during our phone conversation on March 24th 2016.
Once again, we apologize that we...
were unable to fulfill your original order.
Sincerely,
Shoes.com
To whom it may concern, We have contacted Mr. [redacted] on 7/14 with a detailed email on the charges and what he should expect in terms of a refund. Our processes and exchange flow were provided in the email as well. We laid it out and advised him to contact us at our CS Department with any...
questions. At this time, we have not heard back from Mr. [redacted]. If Mr. [redacted] still has any open questions regarding the orders, he can contact us at any point in time. If he does not wish to call us directly or wishes for a callback, he can email us like he has done previously and we would be happy to reach out to him at the appropriate times. Sincerely, OnlineShoes.com
Dear Customer,
We are very sorry for the delay in getting this issue resolved for you. We cancelled your store credit and issued a credit back to the method of payment used on the original order, which was PayPal not an American Express card. A credit in the amount of $179.95 was issued to your...
PayPal account on 11/26/2015. We ask that you please verify that you are seeing this amount posted to your PayPal account. If you are not seeing that credit in your PayPal account, please email us at [email protected] and we can investigate further. We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com
Complaint: [redacted]I am rejecting this response because:
Online Shoes sent me an email stating that they were shipping me the John Deere boots and would send me an email confirmation once the boots shipped and that I wouldn't be charge until the boots ship. I better not be charged for ANYTHING! I want my refund of $107.96, not the John Deere boots! I had originally wanted to exchange them for John Deere steel toed boots, but they wouldn't do that since the steel toed boots costs more. Instead, they have been dragging their feet for almost 4 months with my refund. I simply want $107.96 refunded either by check and mailed to me or to my PayPal account that I used to purchase my boots. How difficult is it? I DO NOT accept them sending me the boots back.
Sincerely,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are terribly sorry for the delay in resolving this issue for you. We have issued a credit today to the credit card used to place the order in the amount of $69.95, which should post to your card within the next 1-3 business days depending on your issuing bank. We...
are very sorry the slippers you received were defective. We strive to offer a very seamless service experience and we definitely missed the mark in this instance. We do hope we'll have an opportunity to earn your trust back, and that you will consider giving us another chance to serve you in the future.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We apologize for the delay in our response. Regarding order [redacted], a credit in the amount of $104.96 was issued to your credit card on 12/9/2015. We also issued two separate shipping credits to your account in the amount of $37.10 on 12/7 and 12/22. At that time we let you...
know that our policy is that when a customer pays for their own return shipping in lieu of using one of our return labels that we can reimburse shipping costs incurred up to $15.00. Regarding order [redacted], a return credit in the amount of $122.47 was issued on 12/17/215. You also requested that we issue a credit for your return shipping in the amount of $61.16. We let you know that we are able to issue return shipping credits up to $15; however, as a courtesy we issued an additional credit of $35 on 12/23/2015 to reimburse you for half of the shipping cost you paid.
We hope this information has been helpful to you.
Sincerely,
OnlineShoes.com