Dear Customer,
We are sorry for the delay in issuing a credit on the second item you returned from the duplicate orderA credit for the first item was issued on 1/25/in the amount of $The second item was $and a credit for that amount was issued todayYou can expect to see that
credit post to the credit card used to place the order within the next 1-business days depending on your issuing bank
Again, we apologize that we did not resolve this matter for you sooner and hope you find this information helpful
Sincerely,
OnlineShoes.com
Complaint: ***I am rejecting this response because:
I never received this store credit. Maybe you sent it, but I didn`t get it....and if you will check, was never cashed in. So obviously there is a mistake somewhere. I would like a store credit for due amount....one that I actually get and can use
Sincerely,*** ***
Dear Customer,
We apologize we were unable to complete the refund process on our endAfter further investigation, we can confirm the refund did not go through fully due to the compromised method of paymentWe have subsequently issued you a refund by cheque for the full amount of $243.01, including the original amount in addition to shipping feesThis cheque has been sent to you via regular mail and should be on its way to you within business days
Again, we are sorry for any confusion and we thank you for your patience.
Sincerely,
OnlineShoes.com
Dear Customer,
We have reviewed your order history and see no orders associated with *** ***Here is your order history:
Order *** (placed 7/1/2015) placed using *** installment billing. Returned
Order *** (placed /9/2015) placed using *** installment billingReturned
Order *** (placed 8/16/2015) placed using *** installment billingReturned
Order *** (placed 10/8/2015) placed using *** installment billingReturned
Order *** (placed 10/19/2015) placed using a MasterCard, charged in full for $at the time of shipmentNot returned
The only order you have with us that totals close to the $mentioned is order ***This order total was $118.61; however, the order was on installment billing so you were charged $in installments prior to your return, which is what was credited back once your return was receivedWe do not have any orders on your file with the name of *** ***If you can provide us with additional information as it relates to the other order you are referring to i.e.) order number, email address used to place the order, phone number or address associated with *** *** then we can research further.
Sincerely,
Shoes.com
Dear Customer,
We deeply apologize for the difficulties you've had trying to reach us and for the delay in receiving your store creditIt appears a store credit gift certificate was emailed to you on 11/2/in the amount of $The gift certificate was sent to your Hotmail email address,
which was the email address associated with the order you placed with us
Once again, we are very sorry for the not sending your gift certificate to you much soonerWe hope this information has been helpful
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We apologize for the confusion regarding your installment billing on your *** ordersWe have attempted to reach you by phone; however, the number we have on file is no longer in service
It appears that several of the payment installments we
attempted to bill were declined by your credit card company this may be why there may be some confusion as to what is currently owed
In order to resolve this matter for you we have closed the current open installment amounts which are still owed for the two *** orders that were shipped to you. The amounts that we have closed out are $and the $installment fee on order *** and $on order ***This should close out any currently open installment billing amounts
If you decide to return your shoes then a credit for the amount your credit card was billed prior to the return will be credited back to the credit card you used to place the order
We hope this information has been helpful to you
Sincerely,
Shoes.com
Dear Customer,
We deeply apologize for the difficulty you've had trying to reach us and that you received worn shoesIn advance of your return we have issued a credit to the card used to place the order in the amount of $You should see this credit post within the next 1-
business days depending on your issuing bankWe have also sent you a free prepaid return labelThe return label was sent to your aol.com email addressYou can use this label to return the shoes.
Again we are very sorry for the poor experience you had while shopping with usWe hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the difficulty you've had trying to reach usWe see that you made a return of a pair of Hush Puppies Kendria on October 27, and requested a store creditThe store credit was sent to you via a Gift Certificate in the amount of $on November via
order number ***. It appears that certificate was used towards a new order for a pair of Ros Hommerson Cady shoes (which is the order number you mention ***)The shoes were $and a gift certificate for the remaining amount of the original gift certificate of $was sent via email to you in the amount $11.96. Given the difficulties you've had we have issued a credit to the Visa used on the original order in the amount of $in advance of your returnThis credit should post to your credit card within 1-business days depending on your issuing bankWe have also sent you a prepaid return label, which has been sent to your gmail email addressPlease check your promotions/updates folders as sometimes our emails are sent to those folders instead of the inbox. We hope this information has been helpful to you
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry your request to be unsubscribed from our promotional emails was unsuccessful. We manually removed you from our promotional emails on June 23, and you should only receive emails related to the shipping and processing of your
order.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your request to unsubscribe from our mailing list.
Sincerely,
OnlineShoes.com
Dear Valued Customer,
We apologize for the difficulty you've had reaching usWe have cancelled the store credit and have issued a refund for both pair of shoes to the credit card used to place the orderYou will see two credits, one for $and one for $totaling $You should see
both of these credits post within the next 1-business days depending on your issuing bank
Again, we are very sorry for the delay in getting this resolved for youWe hope to have an opportunity to serve you again in the future
Sincerely,
OnlineShoes.com
Complaint:
***I am rejecting this response because:
Though I was contacted by telephone a week ago, as of minutes ago there is still no refund to my card accountThis matter is unresolved until that refund is reflectedThis business continues to rob me of money and time
Sincerely,*** ***
After acting very unprofessional and keeping me on
hold with customer service for extended periods of time, while not fulfilling their promises and being so called "shady", once I threatened a complaint with you guys they fixed the resolution fastThey also sent me a follow up email that they are very sorry and than gave me a full refundBefore hand they kept me on hold for hours, sent me an email from the start saying it would be cancelled, all while the order status went to pending to being processedThen I called Customer Service and say they couldn't guarantee anything and I might be out of luckOne I filed a complaint with you guys the problem was fixed very swiftly
Dear Customer -
We are very sorry for the delay in issuing your return creditIt appears you originally selected the store credit option; however, there was a delay in sending the store credit to you and we apologize for thatWe have since issued a credit back to the credit card used to place the
order in the amount of $136.95; this credit was issued on 12/14/2015. Once again we are very sorry for the delay in getting your credit to you, and we hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for any confusion related to our Collections Agency contacting you in regards to orders placed in December of After investigating, we have determined that these orders were placed without your knowledgeOur Collections Agency will no longer contact you in
regards to these orders moving forward as discussed during our phone conversation on March 23rd
Once again, we apologize for any inconvenience
Sincerely,
Shoes.com
I am very happy to report that I received a refund from Online Shoe that showed on my February statementI hope that they aren't going out of business because the company was my favorite online shoe company to order from out of several I've triedThank you Revdex.com for your help and thank you Online
Shoes for my refund
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 5, 2015, we see that we issued a full return for the amount of $on November 2, A return may take up to business days to appear on a bank statement
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
Shoes.com
Dear Customer,
We are very sorry your request to be unsubscribed from our promotional emails was unsuccessfulWe manually removed you from our promotional emails on June 23, and you should only receive emails related to the shipping and processing of your
order.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your request to unsubscribe from our mailing list.
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the multiple errors that occurred on your order and for the delay in resolving this matter for youWe have issued a credit for the amount of the original order of $today, which should post back to your PayPal account within the next
1-3 business days
In addition, we have sent a replacement order to you for the boots your brother wanted in exchange, which are the Men's John Deere 11-inch Mossy Oak Safety Toe Wellington in size M. These boots will be sent to you at no cost and you can expect them to arrive early next week
Once again we deeply apologize for the poor service you received and the frustration causedWe hope this information has been helpful to you
Sincerely,
Shoes.com
Dear Customer,
We are sorry for the delay in issuing a credit on the second item you returned from the duplicate orderA credit for the first item was issued on 1/25/in the amount of $The second item was $and a credit for that amount was issued todayYou can expect to see that
credit post to the credit card used to place the order within the next 1-business days depending on your issuing bank
Again, we apologize that we did not resolve this matter for you sooner and hope you find this information helpful
Sincerely,
OnlineShoes.com
Complaint: ***I am rejecting this response because:
I never received this store credit. Maybe you sent it, but I didn`t get it....and if you will check, was never cashed in. So obviously there is a mistake somewhere. I would like a store credit for due amount....one that I actually get and can use
Sincerely,*** ***
Dear Customer,
We apologize we were unable to complete the refund process on our endAfter further investigation, we can confirm the refund did not go through fully due to the compromised method of paymentWe have subsequently issued you a refund by cheque for the full amount of $243.01, including the original amount in addition to shipping feesThis cheque has been sent to you via regular mail and should be on its way to you within business days
Again, we are sorry for any confusion and we thank you for your patience.
Sincerely,
OnlineShoes.com
I am working towards a resolution with the company and I would like to close this disputethanks
Associate Agent
Dear Customer,
We have reviewed your order history and see no orders associated with *** ***Here is your order history:
Order *** (placed 7/1/2015) placed using *** installment billing. Returned
Order *** (placed /9/2015) placed using *** installment billingReturned
Order *** (placed 8/16/2015) placed using *** installment billingReturned
Order *** (placed 10/8/2015) placed using *** installment billingReturned
Order *** (placed 10/19/2015) placed using a MasterCard, charged in full for $at the time of shipmentNot returned
The only order you have with us that totals close to the $mentioned is order ***This order total was $118.61; however, the order was on installment billing so you were charged $in installments prior to your return, which is what was credited back once your return was receivedWe do not have any orders on your file with the name of *** ***If you can provide us with additional information as it relates to the other order you are referring to i.e.) order number, email address used to place the order, phone number or address associated with *** *** then we can research further.
Sincerely,
Shoes.com
Dear Customer,
We deeply apologize for the difficulties you've had trying to reach us and for the delay in receiving your store creditIt appears a store credit gift certificate was emailed to you on 11/2/in the amount of $The gift certificate was sent to your Hotmail email address,
which was the email address associated with the order you placed with us
Once again, we are very sorry for the not sending your gift certificate to you much soonerWe hope this information has been helpful
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Dear Customer,
We apologize for the confusion regarding your installment billing on your *** ordersWe have attempted to reach you by phone; however, the number we have on file is no longer in service
It appears that several of the payment installments we
attempted to bill were declined by your credit card company this may be why there may be some confusion as to what is currently owed
In order to resolve this matter for you we have closed the current open installment amounts which are still owed for the two *** orders that were shipped to you. The amounts that we have closed out are $and the $installment fee on order *** and $on order ***This should close out any currently open installment billing amounts
If you decide to return your shoes then a credit for the amount your credit card was billed prior to the return will be credited back to the credit card you used to place the order
We hope this information has been helpful to you
Sincerely,
Shoes.com
Dear Customer,
We deeply apologize for the difficulty you've had trying to reach us and that you received worn shoesIn advance of your return we have issued a credit to the card used to place the order in the amount of $You should see this credit post within the next 1-
business days depending on your issuing bankWe have also sent you a free prepaid return labelThe return label was sent to your aol.com email addressYou can use this label to return the shoes.
Again we are very sorry for the poor experience you had while shopping with usWe hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for the difficulty you've had trying to reach usWe see that you made a return of a pair of Hush Puppies Kendria on October 27, and requested a store creditThe store credit was sent to you via a Gift Certificate in the amount of $on November via
order number ***. It appears that certificate was used towards a new order for a pair of Ros Hommerson Cady shoes (which is the order number you mention ***)The shoes were $and a gift certificate for the remaining amount of the original gift certificate of $was sent via email to you in the amount $11.96. Given the difficulties you've had we have issued a credit to the Visa used on the original order in the amount of $in advance of your returnThis credit should post to your credit card within 1-business days depending on your issuing bankWe have also sent you a prepaid return label, which has been sent to your gmail email addressPlease check your promotions/updates folders as sometimes our emails are sent to those folders instead of the inbox. We hope this information has been helpful to you
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry your request to be unsubscribed from our promotional emails was unsuccessful. We manually removed you from our promotional emails on June 23, and you should only receive emails related to the shipping and processing of your
order.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your request to unsubscribe from our mailing list.
Sincerely,
OnlineShoes.com
Dear Valued Customer,
We apologize for the difficulty you've had reaching usWe have cancelled the store credit and have issued a refund for both pair of shoes to the credit card used to place the orderYou will see two credits, one for $and one for $totaling $You should see
both of these credits post within the next 1-business days depending on your issuing bank
Again, we are very sorry for the delay in getting this resolved for youWe hope to have an opportunity to serve you again in the future
Sincerely,
OnlineShoes.com
Complaint:
***I am rejecting this response because:
Though I was contacted by telephone a week ago, as of minutes ago there is still no refund to my card accountThis matter is unresolved until that refund is reflectedThis business continues to rob me of money and time
Sincerely,*** ***
After acting very unprofessional and keeping me on
hold with customer service for extended periods of time, while not fulfilling their promises and being so called "shady", once I threatened a complaint with you guys they fixed the resolution fastThey also sent me a follow up email that they are very sorry and than gave me a full refundBefore hand they kept me on hold for hours, sent me an email from the start saying it would be cancelled, all while the order status went to pending to being processedThen I called Customer Service and say they couldn't guarantee anything and I might be out of luckOne I filed a complaint with you guys the problem was fixed very swiftly
Dear Customer -
We are very sorry for the delay in issuing your return creditIt appears you originally selected the store credit option; however, there was a delay in sending the store credit to you and we apologize for thatWe have since issued a credit back to the credit card used to place the
order in the amount of $136.95; this credit was issued on 12/14/2015. Once again we are very sorry for the delay in getting your credit to you, and we hope this information has been helpful
Sincerely,
OnlineShoes.com
Dear Customer,
We are very sorry for any confusion related to our Collections Agency contacting you in regards to orders placed in December of After investigating, we have determined that these orders were placed without your knowledgeOur Collections Agency will no longer contact you in
regards to these orders moving forward as discussed during our phone conversation on March 23rd
Once again, we apologize for any inconvenience
Sincerely,
Shoes.com
I am very happy to report that I received a refund from Online Shoe that showed on my February statementI hope that they aren't going out of business because the company was my favorite online shoe company to order from out of several I've triedThank you Revdex.com for your help and thank you Online
Shoes for my refund
Dear Customer,
We are very sorry for the delay in providing information about your returnWhen looking into your order placed on October 5, 2015, we see that we issued a full return for the amount of $on November 2, A return may take up to business days to appear on a bank statement
Again, we apologize that the matter had not been resolved during your initial contact with us
Sincerely,
Shoes.com
Dear Customer,
We are very sorry your request to be unsubscribed from our promotional emails was unsuccessfulWe manually removed you from our promotional emails on June 23, and you should only receive emails related to the shipping and processing of your
order.
Again, we apologize that the matter had not been resolved during your initial contact with us and for the delay in processing your request to unsubscribe from our mailing list.
Sincerely,
Shoes.com
Dear Customer,
We are very sorry for the multiple errors that occurred on your order and for the delay in resolving this matter for youWe have issued a credit for the amount of the original order of $today, which should post back to your PayPal account within the next
1-3 business days
In addition, we have sent a replacement order to you for the boots your brother wanted in exchange, which are the Men's John Deere 11-inch Mossy Oak Safety Toe Wellington in size M. These boots will be sent to you at no cost and you can expect them to arrive early next week
Once again we deeply apologize for the poor service you received and the frustration causedWe hope this information has been helpful to you
Sincerely,
Shoes.com