Dear Customer,
We apologize for any confusion regarding your refund. We can confirm reception of your return package to our warehouse on Thursday March 24, 2016 and a credit issued to the original method of payment for the amount of $223.46. While we are unable to transfer this credit directly to...
a new method of payment, we kindly request you to visit your financial institution regarding your credit as they would be the party in possession of your funds. Normally, any credit owing to a payment method that was compromised due to theft or loss will return to a new method of payment provided the financial institution is made aware.
Again, we are sorry that the matter had not been resolved during your initial contact with us.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,We apologize for the poor experience Ms. [redacted] had while shopping with us. Unfortunately, Ms. [redacted] was not able to check out using PayMyWay for order [redacted] because she had an open PayMyWay balance that exceeded our $500 limit. This is why she received the error...
message when she selected PayMyWay as her payment method at checkout and why her credit card was charged in full at the time her order was placed. Ms. [redacted] contacted us on March 27th, 2015 and we issued an immediate credit back to her credit card for the order in the amount of $58.98. We also offered Ms. [redacted] a 30% discount on her next order with us and free expedited shipping as a courtesy for the frustration caused. We hope this information has been helpful.Sincerely,Shoes.com
Dear Valued Customer,
We sincerely apologize for the difficulty you've had trying to reach us regarding your return. The item you ordered is not a final sale item and can be returned; we are sorry for the confusion created as you were attempting to process your online return. We see that...
you've used the return label we sent and your shoes are on their way back to our warehouse. Due to the delay in trying to reach us we've issued a credit back to the credit card used to place the original order in advance of your return being received. A credit in the amount of $79.97 has been issued today. You should see the credit post within the next 1-3 business days depending on your issuing bank.
We hope this information has been helpful and we look forward to serving you again in the future.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.
Onlineshoes.com appears to have been dragged into this because they accept payments from Klarna. Klarna's business model is to accept risk by essentially giving cash loans to people with little to no way of vetting brand new customers.
It is very convenient for new customers of Klarna to enter in their name and address and be able to make a purchase with no money down. Klarna then hopes the person turns out to be honest and is willing to take a financial loss if the person turns out to be a fraud.
In this case, Klarna was taking a risk with my time. I am currently in contact with Klarna and hope they can make this up to me without taking legal action.
I would like onlineshoes.com and the Revdex.com to be aware of what is happening. I would not the name of my business printed on the bill when someone like me is exposed to fraud.
Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are very sorry that we have been unable up to fully remove you from our email subscriptions up to now since your initial contact with us on February 20th, 2016. We have successfully removed you from our email subscription lists as of March 17th, 2016. You will no longer receive...
any non-transactional emails. Only emails directly related to your order, including order confirmations, shipping confirmations and cancellation notifications will be sent to you moving forwards.
Once again, we apologize that the matter.
Complaint: [redacted]I am rejecting this response because:
Here is the email I received from your company after I returned the below listed shoes: Dear [redacted],We wanted to let you know that we've received your return shipment from Order [redacted] for the following: Walking Cradles Estee - Taupe Nappa, 11 W (1) [redacted]A OnlineShoes.com store credit for 100% of your original purchase price will be issued within 3-5 business days. Your store credit will arrive via email in the form of an OnlineShoes.com gift certificate. If you have any questions, please feel free to contact us at 1-800-786-3141 or by email at [email protected] never received an email for a store credit and I did further investigation relating to your response regarding my account. A credit in the amount of $18.10 was issued back to your credit card on 10/23/2015 upon the return of your shoes.I never received a credit for $18.10 on the date specified. I can prove this with a copy of my credit card statement. We have issued a credit today in the amount of $4.19 which is the difference between the $22.29 you were charged and the $18.10 we credited back to youI see this credit listed on my account. You also sent me an email before I submitted my formal complaint to the Revdex.com advising me that I would receive a callback from your customer service team. That never happened. Your lack of customer service and bookkeeping perplexes me and of course makes me suspicious. I have canceled my credit card you have on file as I see no sign of integrity on your side of this matter. I’ve spent enough time on this issue. This has definitely been one of the worst customer service experiences I have ever had with any business. Sincerely,[redacted]
The order has already been shipped out. However, we will send to the consumer's email a courtesy return label. The consumer can return the product at our expense via UPS. After receipt of the product we can then provide a refund.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Attached is a copy of the postage return receipt for $13.98; I initially indicated the charge was $14.96, however, that included two additional fees on the receipt that should not be included with this transaction.
I am concerned that I have not received a credit on my Visa Amazon credit card as of today and hesitate to have you close this complaint until such time as that is credited.
Sincerely, [redacted]
We are very sorry we were unable to fulfill your order and for the delay in providing you information about your refund. When looking into your order placed on August 31, 2015, we see that we issued a price adjustment for the amount of $84.76 to your PayPal account on...
September 23, 2015, equal to the value of the product you ultimately did not receive.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Dear Customer,
The pair of shoes you purchased were not a final sale item and we apologize for any confusion caused, and that you were unable to print a return label on our website. We have issued a credit today in the amount of $67.97 back to the credit card used to place the original order. You...
should see that credit post within the next 1-3 business days depending on your issuing bank.
Once again we sincerely apologize for the frustration caused regarding this return and we hope you find this information helpful.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We sincerely apologize for the difficulty you've had trying to reach us. Upon review of your [redacted] order it appears your credit card was charged $22.29, which was the first installment billing amount for the Walking Cradles Estee. A credit in the amount of $18.10 was...
issued back to your credit card on 10/23/2015 upon the return of your shoes. This amount was less a portion of the shipping cost you paid for Preferred shipping on the order as we do not reimburse the initial shipping cost when a customer makes a return. We have issued a credit today in the amount of $4.19 which is the difference between the $22.29 you were charged and the $18.10 we credited back to you; this credit should post back to your credit card within 1-3 business days depending on your issuing bank. Per your request we will also email you with a summary of your current [redacted] orders and any upcoming installment amounts that will be billed. We will send this summary to the yahoo.com email address we have on file associated with your order.
In reference to the Easy Spirit Travel Time, that order was placed on 6/6/2015 (reference order [redacted]); however, the Travel Time was cancelled because we did not have the inventory to fill your order. We only charge a customer when an order ships so your credit card was not charged this item.
Again, we are very sorry for any confusion or frustration caused and we hope this information has been helpful for you.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refund. We are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company.
A return for order [redacted] for the amount of $91.26 was registered with us on February 5, 2016. The customer’s financial institution issued a chargeback for the amount of $91.26 on February 9, 2016. The chargeback pulled the funds from our third party payment processor, Klarna. Klarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds.
We kindly request the customer inquire with their financial institution regarding their credit of $91.26 as they would be the party in possession of the customer’s funds.
We hope this provides insight into the customer’s refund.
Dear [redacted], We are truly sorry for the inconvenience the cancelled order for the [redacted] has caused. That is not the experience we wish you to have on our website. The item was shipping from [redacted] directly and they stated the item was available to ship when you placed the order....
However, when the order information was transmitted to the vendor to fulfill, they cancelled the order as they could not fulfill the item. This process does sometimes take several business days since we are dealing with the vendor directly. You should have received email notification that the order was cancelled. As a courtesy to you due to the disappointment, we will be emailing you a $50.00 gift certificate that can be used on our website. This does not expire and can be used at any point in the future. The details for the gift certificate will be included in the email with it. Again, we are truly sorry for the experience you had and please feel free to reach out to us at any time in the future for any additional concerns. Sincerely, [redacted] OnlineShoes.com
We are sorry you experienced some trouble connecting with one of our agents to follow up on a return. We were able to identify that there was a mixup in the product returned to our warehouse, we will be sending your items back to you so they may be processed by the correct...
company.
We appreciate your patience as we investigated your return, it’s our pleasure to assist you in any way we can.
Again, we apologize for the difficulty in reaching our Customer Service department.
Dear Customer,
We apologize for any confusion regarding your refund. We can confirm reception of your return package to our warehouse on Thursday March 24, 2016 and a credit issued to the original method of payment for the amount of $223.46. While we are unable to transfer this credit directly to...
a new method of payment, we kindly request you to visit your financial institution regarding your credit as they would be the party in possession of your funds. Normally, any credit owing to a payment method that was compromised due to theft or loss will return to a new method of payment provided the financial institution is made aware.
Again, we are sorry that the matter had not been resolved during your initial contact with us.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Hello,We apologize for the poor experience Ms. [redacted] had while shopping with us. Unfortunately, Ms. [redacted] was not able to check out using PayMyWay for order [redacted] because she had an open PayMyWay balance that exceeded our $500 limit. This is why she received the error...
message when she selected PayMyWay as her payment method at checkout and why her credit card was charged in full at the time her order was placed. Ms. [redacted] contacted us on March 27th, 2015 and we issued an immediate credit back to her credit card for the order in the amount of $58.98. We also offered Ms. [redacted] a 30% discount on her next order with us and free expedited shipping as a courtesy for the frustration caused. We hope this information has been helpful.Sincerely,Shoes.com
Dear Valued Customer,
We sincerely apologize for the difficulty you've had trying to reach us regarding your return. The item you ordered is not a final sale item and can be returned; we are sorry for the confusion created as you were attempting to process your online return. We see that...
you've used the return label we sent and your shoes are on their way back to our warehouse. Due to the delay in trying to reach us we've issued a credit back to the credit card used to place the original order in advance of your return being received. A credit in the amount of $79.97 has been issued today. You should see the credit post within the next 1-3 business days depending on your issuing bank.
We hope this information has been helpful and we look forward to serving you again in the future.
Sincerely,
OnlineShoes.com
Yes, this matter is now closed. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is conditionally satisfactory to me.
Onlineshoes.com appears to have been dragged into this because they accept payments from Klarna. Klarna's business model is to accept risk by essentially giving cash loans to people with little to no way of vetting brand new customers.
It is very convenient for new customers of Klarna to enter in their name and address and be able to make a purchase with no money down. Klarna then hopes the person turns out to be honest and is willing to take a financial loss if the person turns out to be a fraud.
In this case, Klarna was taking a risk with my time. I am currently in contact with Klarna and hope they can make this up to me without taking legal action.
I would like onlineshoes.com and the Revdex.com to be aware of what is happening. I would not the name of my business printed on the bill when someone like me is exposed to fraud.
Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Dear Customer,
We are very sorry that we have been unable up to fully remove you from our email subscriptions up to now since your initial contact with us on February 20th, 2016. We have successfully removed you from our email subscription lists as of March 17th, 2016. You will no longer receive...
any non-transactional emails. Only emails directly related to your order, including order confirmations, shipping confirmations and cancellation notifications will be sent to you moving forwards.
Once again, we apologize that the matter.
Sincerely,
Shoes.com
Complaint: [redacted]I am rejecting this response because:
Here is the email I received from your company after I returned the below listed shoes: Dear [redacted],We wanted to let you know that we've received your return shipment from Order [redacted] for the following: Walking Cradles Estee - Taupe Nappa, 11 W (1) [redacted]A OnlineShoes.com store credit for 100% of your original purchase price will be issued within 3-5 business days. Your store credit will arrive via email in the form of an OnlineShoes.com gift certificate. If you have any questions, please feel free to contact us at 1-800-786-3141 or by email at [email protected] never received an email for a store credit and I did further investigation relating to your response regarding my account. A credit in the amount of $18.10 was issued back to your credit card on 10/23/2015 upon the return of your shoes.I never received a credit for $18.10 on the date specified. I can prove this with a copy of my credit card statement. We have issued a credit today in the amount of $4.19 which is the difference between the $22.29 you were charged and the $18.10 we credited back to youI see this credit listed on my account. You also sent me an email before I submitted my formal complaint to the Revdex.com advising me that I would receive a callback from your customer service team. That never happened. Your lack of customer service and bookkeeping perplexes me and of course makes me suspicious. I have canceled my credit card you have on file as I see no sign of integrity on your side of this matter. I’ve spent enough time on this issue. This has definitely been one of the worst customer service experiences I have ever had with any business. Sincerely,[redacted]
The order has already been shipped out. However, we will send to the consumer's email a courtesy return label. The consumer can return the product at our expense via UPS. After receipt of the product we can then provide a refund.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. Attached is a copy of the postage return receipt for $13.98; I initially indicated the charge was $14.96, however, that included two additional fees on the receipt that should not be included with this transaction.
I am concerned that I have not received a credit on my Visa Amazon credit card as of today and hesitate to have you close this complaint until such time as that is credited.
Sincerely, [redacted]
Dear Customer,
We are very sorry we were unable to fulfill your order and for the delay in providing you information about your refund. When looking into your order placed on August 31, 2015, we see that we issued a price adjustment for the amount of $84.76 to your PayPal account on...
September 23, 2015, equal to the value of the product you ultimately did not receive.
Again, we apologize that the matter had not been resolved during your initial contact with us.
Sincerely,
OnlineShoes.com
Dear Customer,
The pair of shoes you purchased were not a final sale item and we apologize for any confusion caused, and that you were unable to print a return label on our website. We have issued a credit today in the amount of $67.97 back to the credit card used to place the original order. You...
should see that credit post within the next 1-3 business days depending on your issuing bank.
Once again we sincerely apologize for the frustration caused regarding this return and we hope you find this information helpful.
Sincerely,
OnlineShoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We provided a refund at the end of May.
Dear Customer,
We sincerely apologize for the difficulty you've had trying to reach us. Upon review of your [redacted] order it appears your credit card was charged $22.29, which was the first installment billing amount for the Walking Cradles Estee. A credit in the amount of $18.10 was...
issued back to your credit card on 10/23/2015 upon the return of your shoes. This amount was less a portion of the shipping cost you paid for Preferred shipping on the order as we do not reimburse the initial shipping cost when a customer makes a return. We have issued a credit today in the amount of $4.19 which is the difference between the $22.29 you were charged and the $18.10 we credited back to you; this credit should post back to your credit card within 1-3 business days depending on your issuing bank. Per your request we will also email you with a summary of your current [redacted] orders and any upcoming installment amounts that will be billed. We will send this summary to the yahoo.com email address we have on file associated with your order.
In reference to the Easy Spirit Travel Time, that order was placed on 6/6/2015 (reference order [redacted]); however, the Travel Time was cancelled because we did not have the inventory to fill your order. We only charge a customer when an order ships so your credit card was not charged this item.
Again, we are very sorry for any confusion or frustration caused and we hope this information has been helpful for you.
Sincerely,
Shoes.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We acknowledge reception of the formal complaint filed by [redacted] to Onlineshoes.com in regards to a refund. We are sorry that the matter was not able to be resolved with [redacted] on each contact made with our company.
A return for order [redacted] for the amount of $91.26 was registered with us on February 5, 2016. The customer’s financial institution issued a chargeback for the amount of $91.26 on February 9, 2016. The chargeback pulled the funds from our third party payment processor, Klarna. Klarna accepted the chargeback on February 19, 2016, permanently relinquishing a claim on the customer’s funds.
We kindly request the customer inquire with their financial institution regarding their credit of $91.26 as they would be the party in possession of the customer’s funds.
We hope this provides insight into the customer’s refund.
Sincerely,
Onlineshoes.com
Dear [redacted], We are truly sorry for the inconvenience the cancelled order for the [redacted] has caused. That is not the experience we wish you to have on our website. The item was shipping from [redacted] directly and they stated the item was available to ship when you placed the order....
However, when the order information was transmitted to the vendor to fulfill, they cancelled the order as they could not fulfill the item. This process does sometimes take several business days since we are dealing with the vendor directly. You should have received email notification that the order was cancelled. As a courtesy to you due to the disappointment, we will be emailing you a $50.00 gift certificate that can be used on our website. This does not expire and can be used at any point in the future. The details for the gift certificate will be included in the email with it. Again, we are truly sorry for the experience you had and please feel free to reach out to us at any time in the future for any additional concerns. Sincerely, [redacted] OnlineShoes.com
Dear Customer,
We are sorry you experienced some trouble connecting with one of our agents to follow up on a return. We were able to identify that there was a mixup in the product returned to our warehouse, we will be sending your items back to you so they may be processed by the correct...
company.
We appreciate your patience as we investigated your return, it’s our pleasure to assist you in any way we can.
Again, we apologize for the difficulty in reaching our Customer Service department.
Sincerely,
OnlineShoes.com